HP Officejet J5780 User Manual

							There is a glass strip under the automatic document feeder.
5.Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
6.Lower the automatic document feeder mechanism, and then close the cover of the
automatic document feeder.
7.Close the lid.
8.Plug in the power cord, and then turn on the HP All-in-One.
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges.
TIP:You can also print a self-test report to see if your print cartridges might need to
be replaced.
NOTE:The HP All-in-One can only detect the ink levels for genuine HP ink. The ink
levels in print cartridges that are refilled or have been used in other devices, might
not register accurately.
NOTE:The ink levels shown are an estimate only. Actual ink volumes may vary.
To check the ink levels from the HP Solution Center Software
1.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
2.Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
Check the estimated ink levels 109
 
						

							Related topics
Print a self-test report
Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
device, including your print cartridges.
To print a self-test report
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Press 2, then press 4.
This selects Print Report and then selects Self-Test Report.
The HP All-in-One prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
4.Make sure the lines of color extend across the page.
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black print cartridge in the right slot.
If any of the remaining three lines are missing, faded, streaked, or show lines, this
might indicate a problem with the tri-color print cartridge in the left slot.
If the color bars do not appear as black, cyan, magenta and yellow, you might need
to clean the print cartridges. If the problem is not resolved by cleaning the print
cartridges, you might need to replace the print cartridges.
Related topics
•
Clean the print cartridges
•
Replace the print cartridges
•
Align the print cartridges
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							Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures and, when prompted by a message on the display,
replace the print cartridges.
NOTE:Ink from cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the device and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used.
For more information see 
www.hp.com/go/inkusage.
This section contains the following topics:
•
Handle the print cartridges
•
Replace the print cartridges
•
Use a photo print cartridge
•
Use the print cartridge protector
•
Align the print cartridges
•
Clean the print cartridges
•
Clean the print cartridge contacts
•
Clean the area around the ink nozzles
Handle the print cartridges
Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.
Work with print cartridges 111
 
						

							NOTE:Handle the print cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.
Replace the print cartridges
Follow these instructions when the ink level is low.
NOTE:When the ink level for the print cartridge is low, a message appears on the
display. You can also check the ink levels by using the HP Photosmart Studio (Mac)
Software on your computer.
NOTE:When the ink level for the print cartridge is low, a message appears on the
display. You can also check the ink levels by using the Printer Toolbox available
through the HP Solution Center Software on your computer or through the Print
Properties dialog box on your computer.
When you receive a low-ink warning message on the display, make sure you have a
replacement print cartridge available. You should also replace the print cartridges when
you see faded text or if you experience print quality issues related to the print cartridges.
To order print cartridges for the HP All-in-One, go to 
www.hp.com/learn/suresupply. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
To replace the print cartridges
1.Make sure the HP All-in-One is on.
CAUTION:If the HP All-in-One is off when you open the print cartridge door to
access the print cartridges, the HP All-in-One will not release the cartridges for
changing. You might damage the HP All-in-One if the print cartridges are not
docked safely when you try to remove them.
2.Open the print cartridge door.
The print carriage should move to the far right side of the HP All-in-One. If the print
carriage does not move to the right side, close the door. Then, turn the HP All-in-One
off, and then on again.
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							3.Wait until the print carriage is idle and silent, and then lightly press down on a print
cartridge to release it.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black print cartridge, remove the print cartridge from the slot
on the right.
1Print cartridge slot for the tri-color print cartridge
2Print cartridge slot for the black print cartridges
4.Pull the print cartridge toward you out of its slot.
5.If you are removing the print cartridge because it is low or out of ink, recycle the print
cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/
regions, and lets you recycle used print cartridges free of charge. For more
information, go to the following website:
www.hp.com/recycle
Work with print cartridges 113
 
						

							6.Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
7.Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black print cartridge, slide it into the right slot.
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							8.Close the print cartridge door.
9.If you installed a new print cartridge, the print cartridge alignment process begins.
10.Make sure you have plain paper loaded in the input tray, and press OK.
The HP All-in-One prints a print cartridge alignment sheet.
11.Load the print cartridge alignment sheet print side up and top first in the center of the
document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
Related topics
•
Check the estimated ink levels
•
Order print cartridges
Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the HP All-in-
One by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge
secure when it is not being used.
Related topics
•
Order print cartridges
•
Replace the print cartridges
•
Use the print cartridge protector
Work with print cartridges 115
 
						

							Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-
One came with a print cartridge protector, you can use an airtight plastic container to
protect your print cartridge.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP All-in-One with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
▲Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
To remove the print cartridge from the print cartridge protector
▲Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Align the print cartridges
The HP All-in-One prompts you to align cartridges every time you install or replace a print
cartridge. You can also align the print cartridges at any time from the control panel or by
using the software you installed with the HP All-in-One. Aligning the print cartridges
ensures high-quality output.
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							NOTE:If you remove and reinstall the same print cartridge, the HP All-in-One will
not prompt you to align the print cartridges. The HP All-in-One remembers the
alignment values for that print cartridge, so you do not need to realign the print
cartridges.
To align the print cartridges from the control panel when prompted
1.Load letter, A4, or legal unused plain white paper into the input tray.
NOTE:If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to 
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
The HP All-in-One prints a print cartridge alignment sheet.
2.Load the print cartridge alignment sheet print side down and top first in the center of
the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
To align the cartridges from the control panel at any time
1.Load letter, A4, or legal unused plain white paper into the input tray.
NOTE:If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to 
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
2.Press Setup.
3.Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
The HP All-in-One prints a print cartridge alignment sheet.
4.Load the print cartridge alignment sheet print side down and top first in the center of
the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
Work with print cartridges 117
 
						

							To align the print cartridges from the HP Solution Center Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
NOTE:If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to 
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
2.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3.Click the Device Services tab.
4.Click Align the Print Cartridges.
The HP All-in-One prints a print cartridge alignment sheet.
5.Load the print cartridge alignment sheet print side down and top first in the center of
the document feeder tray, and then press OK.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge
alignment sheet.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
To clean the print cartridges from the control panel
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The HP All-in-One prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning
the print cartridge contacts before replacing the affected print cartridge.
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118 Maintain the HP All-in-One