HP Officejet J5780 User Manual

							Call in North America during warranty
Call 1-800-474-6836 (1-800-HP invent). U.S. and Canada phone support is available in both English
and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside the warranty
period.
Call elsewhere in the world
To find support and warranty information, go to the HP website at www.hp.com/support. If prompted,
choose your country/region, and then click Contact HP for information on calling for technical
support.
Alternatively, you can ask your dealer for the HP Support Service number in your country/region.
Support service is free during the warranty period; however, your standard long-distance phone
charges might apply. In some cases, per minute, per half-minute or a flat fee per single incident
might also apply.
As part of our constant efforts to improve our phone support service, we advise you to check our
website on a regular basis for new information regarding service features and delivery.
Call in North America during warranty 259
 
						

							Chapter 14
260 HP warranty and support
 
						

							HP Quick Exchange Service (Japan)
For instructions on how to pack your device for exchange, see Pack the HP All-in-One.
Prepare the HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send the HP All-in-One in for service, make sure you remove and keep the following items before
returning your device:
•The print cartridges
•The control panel faceplate
•The power cord, USB cable, and any other cable connected to the HP All-in-One
•Any paper loaded in the input tray
•Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
•
Remove the print cartridges before shipment
•
Remove the control panel faceplate
Remove the print cartridges before shipment
Before you return the HP All-in-One, make sure you remove your print cartridges.
NOTE:This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
HP Quick Exchange Service (Japan) 261
 
						

							To remove print cartridges before shipment
1.Turn on the HP All-in-One and wait until the print carriage is idle and silent. If the HP All-in-One
will not turn on, skip this step and go to step 2.
2.Open the print cartridge door.
3.Remove the print cartridges from their slots.
NOTE:If the HP All-in-One does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the print cartridges.
4.Place the print cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the HP All-in-One unless the HP customer support call agent
instructs you to.
5.Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
NOTE:Make sure the scanner is idle and has returned to its parked position before turning
off the HP All-in-One.
6.Press the Power button to turn off the HP All-in-One.
Remove the control panel faceplate
Complete the following steps once you have removed the print cartridges.
NOTE:This information does not apply to customers in Japan. For information on service
options in Japan, see 
HP Quick Exchange Service (Japan).
CAUTION:The HP All-in-One must be unplugged before following these steps.
CAUTION:The replacement HP All-in-One will not be shipped with a power cord. Store the
power cord in a safe place until the replacement HP All-in-One arrives.
To remove the control panel faceplate
1.Press the Power button to turn off the HP All-in-One.
2.Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3.Lift the ADF lid.
4.Remove the control panel faceplate as follows:
a. Place your hands on each side of the control panel faceplate.
b. Use your fingertip or insert a thin object in the tab on the upper right corner of the faceplate
to pry the control panel faceplate off.
Chapter 14
262 HP warranty and support
 
						

							5.Retain the control panel faceplate. Do not return the control panel faceplate with the HP All-in-
One.
CAUTION:The replacement HP All-in-One might not come with a control panel faceplate.
Store your control panel faceplate in a safe place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate. You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE:See the Setup Poster that came with the HP All-in-One for instructions on how to
attach your control panel faceplate. The replacement HP All-in-One might come with
instructions for setting up your device.
Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, removed the control panel
faceplate, turned off the HP All-in-One, and unplugged it.
To pack the HP All-in-One
1.If available, pack the HP All-in-One for shipment by using the original packing materials or the
packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality problems
are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
• Your name, address, and a phone number where you can be reached during the day.
Pack the HP All-in-One 263
 
						

							Chapter 14
264 HP warranty and support
 
						

							15 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
•
System requirements
•
Paper specifications
•
Print specifications
•
Copy specifications
•
Fax specifications
•
Scan specifications
•
Physical specifications
•
Power specifications
•
Environmental specifications
•
Memory specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Declaration of conformity (European Economic Area)
•
HP Officejet J5700 All-in-One series declaration of conformity
System requirements
NOTE:For the most current information about supported operating systems and system
requirements, visit 
www.hp.com/support.
Operating system compatibility
•Windows 2000, Windows XP, Windows XP x64* (Professional and Home Editions)
•Mac OS X (10.3, 10.4)
•Linux
NOTE:Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit versions)
require a minimum of an Intel Pentium II or Celeron processor, 128 MB RAM, 200 MB free hard
disk space. The drivers are available at 
http://www.hp.com/support/.
Minimum requirements
•Windows 2000: Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard disk
space
•Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard
disk space
•Windows XP x64: Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard disk
space
•Mac OS X (10.3.8, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and v10.4.x) or 1.83 GHz Intel Core
Duo (v10.4.x), 128 MB memory, 300 MB free hard disk space
•Microsoft Internet Explorer 6.0
Technical information 265
 
						

							Recommended requirements
•Windows 2000: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk
space
•Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard
disk space
•Windows XP x64: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk
space
•Mac OS X (10.3.8, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and v10.4.x) or 1.83 GHz Intel Core
Duo (v10.4.x), 256 MB memory, 600 MB free hard disk space
•Microsoft Internet Explorer 6.0 or later
Paper specifications
This section contains information about paper tray capacities, paper sizes, and print margin
specifications.
•
Paper tray capacities
•
Paper sizes
•
Print margin specifications
Paper tray capacities
TypePaper weightInput tray1Output tray2Document
feeder tray
Plain paper16 to 24 lb. (60 to
90 gsm)up to 100
(20 lb. paper)up to 50
(20 lb. paper)up to 35
Legal paper20 to 24 lb. (75 to
90 gsm)up to 100
(20 lb. paper)up to 50
(20 lb. paper)up to 20
Cardsup to 110 lb.
index (200 gsm)4010N/A
Envelopes20 to 24 lb. (75 to
90 gsm)1510N/A
Transparency filmN/A2525 or fewerN/A
LabelsN/A2020N/A
4 x 6 inch photo
paperup to 145 lb. (236
gsm)3010N/A
8.5 x 11 inch photo
paperN/A4020N/A
1 Maximum capacity.
2 Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
Paper sizes
TypeSize
PaperLetter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Chapter 15
266 Technical information
 
						

							TypeSize
Legal: 216 x 356 mm (8.5 x 14 inches)
EnvelopesU.S. #10: 105 x 241 mm (4.125 x 9.5 inches)
U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency filmLetter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Premium photo paper102 x 152 mm (4 x 6 inches)
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
CardsA6: 105 x 148.5 mm
Index card: 76 x 127 mm (3 x 5 inches)
Index card: 101 x 152 mm (4 x 6 inches)
LabelsLetter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Custom102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14
inches)
Print margin specifications
 Top (leading edge)Bottom (trailing
edge)Left and Right
margins
U.S. Letter
U.S. Legal
A4
Photo media1.8 mm (0.07 inches)2 mm (0.12 inches)2 mm (0.12 inches)
U.S. Executive
B5
A5
Cards1.8 mm (0.07 inches)6 mm (0.24 inches)2 mm (0.12 inches)
Envelopes16.5 mm (0.65
inches)16.5 mm (0.66
inches)3.3 mm (0.13 inches)
Print specifications
•Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color or 6 ink
•Method: drop-on-demand thermal inkjet
•Language: Lightweight Imaging Device Interface Language (LIDIL)
•Print speed varies according to the complexity of the document (continued)
Print specifications 267
 
						

							Copy specifications
•Digital image processing
•Up to 100 copies from original (varies by model)
•Digital zoom: from 25 to 400% (varies by model)
•Fit to page, pre-scan
•Copy speeds vary according to the complexity of the document
Mode
TypeScan resolution
(dpi)1
BestBlackup to 600 x 1200
 Colorup to 600 x 1200
NormalBlackup to 300 x 300
 Colorup to 300 x 300
FastBlackup to 300 x 300
 Colorup to 300 x 300
1 Maximum at 400% scaling.
Fax specifications
•Walk-up black-and-white and color fax capability.
•Up to 110 speed dials (varies by model).
•Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution takes longer and uses more memory.
•Manual fax send and receive.
•Automatic busy redial up to five times (varies by model).
•Automatic no-answer redial one time (varies by model).
•Confirmation and activity reports.
•CCITT/ITU Group 3 fax with Error Correction Mode.
•33.6 Kbps transmission.
•3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution).
More complicated pages or higher resolution take longer and use more memory.
•Ring detect with automatic fax/answering machine switching.
 
Photo (dpi)Very Fine (dpi)Fine (dpi)Standard (dpi)
Black196 x 203 (8-bit
grayscale)300 x 300196 x 203196 x 98
Color200 x 200200 x 200200 x 200200 x 200
Scan specifications
•Image editor included
•Integrated OCR software automatically converts scanned text to editable text
•Scan speeds vary according to the complexity of the document
•Twain-compliant interface
•Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced Chapter 15
268 Technical information