HP Officejet J5780 User Manual

							4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
6.Replace the output tray.
Print troubleshooting 159
 
						

							7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
For information on clearing a paper jam, see Clear paper jams.
Cause:The print cartridges might be out of ink.
Solution:Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
For more information on print cartridges, see 
Print cartridge troubleshooting.
The margins are not printing as expected
Cause:The margins are not set correctly in your software application.
Solution:Check the printer margins.
To check your margin settings
1.Preview your print job before sending it to the HP All-in-One.
2.Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Make sure the margin settings for the document do not exceed the printable area of
the HP All-in-One.
Cause:The paper size setting might not be set correctly for the project you are
printing.
Solution:Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause:The paper guides are not positioned correctly.
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160 Troubleshooting
 
						

							Solution:Remove the stack of paper from the input tray, and then reload the paper
following the steps below.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
Print troubleshooting 161
 
						

							4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
6.Replace the output tray.
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162 Troubleshooting
 
						

							7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
Cause:A stack of envelopes is loaded incorrectly.
Solution:Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE:To avoid paper jams, tuck the flaps inside the envelopes.
Text or graphics are cut off at the edge of the page
Cause:The margins are not set correctly in your software application.
Solution:Make sure the margin settings for the document do not exceed the
printable area of the HP All-in-One.
To check your margin settings
1.Preview your print job before sending it to the HP All-in-One.
2.Check the margins.
The HP All-in-One uses the margins you have set in your software application,
as long as they are greater than the minimum margins the HP All-in-One supports.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Print troubleshooting 163
 
						

							Cause:The size of the document you are printing is larger than the paper loaded
in the input tray.
Solution:Make sure the layout of the document you are trying to print fits on a paper
size supported by the HP All-in-One.
To preview the print layout
1.Load the correct paper size into the input tray.
2.Preview your print job before sending it to the HP All-in-One.
3.Check the graphics in the document to make sure that the current size fits within
the printable area of the HP All-in-One.
4.Cancel the print job if the graphics do not fit in the printable area of the page.
TIP:Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause:The paper is loaded incorrectly.
Solution:If the paper is misfeeding, it could cause parts of the document to cut off.
Remove the stack of paper from the input tray, and then reload the paper following
the steps below.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
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164 Troubleshooting
 
						

							3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
Print troubleshooting 165
 
						

							6.Replace the output tray.
7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
A blank page came out while printing
Cause:If you are printing black text, and a blank page comes out of the HP All-in-
One, the black print cartridge might be empty.
Solution:Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see 
Print cartridge troubleshooting.
Cause:The document you are printing contains an additional blank page.
Solution:Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause:The HP All-in-One picked up two sheets of paper.
Solution:If the HP All-in-One has only a few sheets remaining, load more paper in
the input tray. If there is plenty of paper in the input tray, remove the paper, tap the
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							stack of paper against a flat surface, and reload the paper into the input tray. To
continue your print job, press the OK button on the control panel of the HP All-in-One.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
Print troubleshooting 167
 
						

							4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
6.Replace the output tray.
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168 Troubleshooting