HP Officejet J5780 User Manual

							Solution:
What to do
•Other equipment, which uses the same phone line as the HP All-in-One, might
be causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the HP All-in-One from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other
equipment, then one or more pieces of the equipment is causing problems; try
adding them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
•Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the HP All-in-One and check for a dial tone. If you do not hear
a dial tone, contact your telephone company and have them check the line.
•Make sure you have correctly connected the HP All-in-One to the telephone wall
jack. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port labeled
1-LINE on the back of the HP All-in-One. For more information, see 
Set up the
HP All-in-One for faxing.
1Telephone wall jack
2Use the phone cord supplied in the box with the HP All-in-One
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP All-in-One directly to the telephone wall jack.
•If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
Fax troubleshooting 219
 
						

							•Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the test
might fail and you might have problems sending and receiving faxes.
•Make sure you connect the HP All-in-One to an analog phone line or you will not
be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the HP All-in-One to an analog phone line and try sending or receiving
a fax.
After you resolve any problems found, run the fax test again to make sure it passes
and the HP All-in-One is ready for faxing. If the Dial Tone Detection Test continues
to fail, contact your telephone company and have them check the phone line.
I am having problems faxing over the Internet using IP phone
Cause:The fax over Internet Protocol (FoIP) service might not work properly when
the HP All-in-One is sending and receiving faxes at high speed (33600 bps).
Solution:If you experience problems sending and receiving faxes while using an
Internet fax service, use a slower fax speed. You can do this by changing the Fax
Speed setting from Fast (the default) to Medium or Slow.
To set the fax speed from the control panel
1.Press Setup.
2.Press 5, and then press 7.
This selects Advanced Fax Setup and then selects Fax Speed.
3.Press 
 to select one of the following settings, and then press OK.
Fax speed settingFax speed
Fastv.34 (33600 baud)
Mediumv.17 (14400 baud)
Slowv.29 (9600 baud)
Cause:The HP All-in-One is not set up properly for faxing.
Solution:You can only send and receive faxes by connecting a phone cord to the
port labeled 1-LINE on the HP All-in-One and not from the Ethernet port. This means
that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone
company.
Cause:Your telephone company does not support faxing over the Internet.
Solution:Check with your telephone company to make sure their Internet phone
service supports faxing. If they do not support faxing, you will not be able to send and
receive faxes through the Internet.
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220 Troubleshooting
 
						

							The fax log report shows an error
Cause:If there is a problem or error encountered during sending or receiving a fax,
a Fax Log report will print.
Solution:Review the following table for information on the error codes in the Fax
Log report. This information can help you troubleshoot any problems you encounter
when using the fax features of the HP All-in-One. The table also indicates which codes
are specific to Error Correction Mode (ECM). If the same error appears repeatedly,
try turning off ECM.
To change the ECM setting from the control panel
1.Press Setup.
2.Press 5, and then press 6.
This selects Advanced Fax Setup and then selects Error Correction Mode.
3.Press 
 to select On or Off.
4.Press OK.
Error codeError definition
(223 Error Correction
Mode)
224One or more received pages might not be readable.
225-231There is a feature incompatibility with the sending fax machine.
232-234
(235-236 Error Correction
Mode)
237The telephone connection was lost.
238
(239-241 Error Correction
Mode)The sending fax machine sent an unexpected communication.
242The sending fax machine is attempting to receive instead of
send.
243-244
(245-246 Error Correction
Mode)The sending fax machine prematurely ended the session.
247-248
(249-251 Error Correction
Mode)There was a communication error with the sending fax
machine.
252Telephone line conditions were too poor to receive a fax.
253The sending fax machine attempted to use an unsupported
page width.
281
(282 Error Correction
Mode)
283-284The telephone connection was lost.
Fax troubleshooting 221
 
						

							Error codeError definition
(285 Error Correction
Mode)
286
290There was a communication error with the sending fax
machine.
291The received fax could not be stored.
314-320There is a feature incompatibility with the receiving fax
machine.
321There was a communication error with the receiving fax
machine.
322-324Telephone line conditions were too poor to send a fax.
(325-328 Error Correction
Mode)
329-331The receiving fax machine indicated one or more pages might
not be readable.
332-337
(338-342 Error Correction
Mode)
343The receiving fax machine sent an unexpected
communication.
344-348
(349-353 Error Correction
Mode)
354-355The telephone connection was lost.
356-361
(362-366 Error Correction
Mode)The receiving fax machine prematurely ended the session.
367-372
(373-377 Error Correction
Mode)
378-380There was a communication error with the receiving fax
machine.
381The telephone connection was lost.
382The receiving fax machine stopped accepting pages.
383The telephone connection was lost.
390-391There was a communication error with the receiving fax
machine.
Chapter 12
(continued)
222 Troubleshooting
 
						

							Copy troubleshooting
Use this section to solve these copy problems:
•
Copies are too light or too dark
•
Nothing happens when I try to copy
•
Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
•
The printout is blank
•
A borderless copy has white space around the edges
•
The image is cropped when I make a borderless copy
Copies are too light or too dark
Cause:The Lighter / Darker setting for the HP All-in-One is set too light or too dark.
Solution:Adjust the lightness and darkness of the copies.
To adjust the copy contrast from the control panel
1.Make sure you have paper loaded in the input tray.
2.Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3.In the Copy area, press Menu repeatedly until Lighter / Darker appears.
4.Do one of the following:
• Press 
 to darken the copy.
• Press 
 to lighten the copy.
5.Press Start Copy Black or Start Copy Color.
Cause:Try using Enhancements improve an overexposed image.
Solution:
To copy an overexposed photo
1.Make sure you have paper loaded in the input tray.
2.Load your original photo print side down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the front
edge of the glass.
3.In the Copy area, press Menu repeatedly until Enhancements appears.
4.Press 
 until the Photo enhancement setting appears.
5.Press Start Copy Color.
Nothing happens when I try to copy
Cause:The HP All-in-One is turned off.
Solution:Look on the HP All-in-One control panel to see if the display is blank, and
the Power button is not lit. If these two conditions exist, the HP All-in-One is turned
Copy troubleshooting 223
 
						

							off. Make sure the power cord is connected and plugged into a power outlet. Press
the Power button to turn on the HP All-in-One.
Cause:The original is placed incorrectly on the glass or in the document feeder
tray.
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right
front corner as shown below. To copy a photo, position the photo so that the long
edge of the photo is along the front edge of the glass.
•If you are loading your original in the document feeder tray, place the paper, with
the print side up, in the tray as shown below. Place the pages in the tray so that
the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The HP All-in-One might be busy copying, printing, or receiving a fax.
Solution:Check the display to see if the HP All-in-One is busy.
Cause:The HP All-in-One does not recognize the paper type.
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224 Troubleshooting
 
						

							Solution:Do not use the HP All-in-One to copy onto envelopes or other papers the
HP All-in-One does not support.
Cause:The HP All-in-One has a paper jam.
Solution:For information on clearing paper jams, see 
Clear paper jams.
Parts of the original do not appear or are cut off
Cause:The original is placed incorrectly on the glass or in the document feeder
tray.
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right
front corner as shown below. To copy a photo, position the photo so that the long
edge of the photo is along the front edge of the glass.
•If you are loading your original in the document feeder tray, place the paper, print
side up, in the tray as shown below. Place the pages in the tray so that the top of
the document goes in first.
Copy troubleshooting 225
 
						

							NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The original fills the entire sheet.
Solution:If the image or text on your original fills the entire sheet with no margins,
use the Fit to Page feature to reduce your original and prevent unwanted cropping
of the text or images at the edges of the sheet.
To resize a document from the control panel
1.Make sure you have paper loaded in the input tray.
2.Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3.In the Copy area, press the Reduce/Enlarge button.
4.Do one of the following:
• If you loaded your original in the document feeder tray or on the glass, press
 until Full Page 91% appears.
• If you loaded a full- or small-size original on the glass, press 
 until Fit to
Page appears.
5.Press Start Copy Black or Start Copy Color.
Cause:The original is larger than the paper in the input tray.
Solution:If your original is larger than the paper in the input tray, use the Fit to
Page feature to reduce your original to fit on the paper in the input tray.
To resize a document from the control panel
1.Make sure you have paper loaded in the input tray.
2.Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3.In the Copy area, press the Reduce/Enlarge button.
4.Do one of the following:
• If you loaded your original in the document feeder tray or on the glass, press
 until Full Page 91% appears.
• If you loaded a full- or small-size original on the glass, press 
 until Fit to
Page appears.
5.Press Start Copy Black or Start Copy Color.
Fit to Page is not working as expected
Cause:You are trying to increase the size of an original that is too small.
Solution: Fit to Page can only enlarge the original up to the maximum percentage
allowed by your model. (The maximum percentage varies by model.) For example,
Chapter 12
226 Troubleshooting
 
						

							200% might be the maximum enlargement percentage allowed by your model.
Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size
page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause:The original is placed incorrectly on the glass.
Solution:Load the original print side down on the right front corner of the glass as
shown below. To copy a photo, position the photo on the glass so that the long edge
of the photo is along the front edge of the glass.
Cause:The original is placed in the document feeder tray.
Solution:You cannot use the document feeder tray with the Fit to Page feature.
To use the Fit to Page feature, the original must be placed print side down on the
right front corner of the glass.
Cause:Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution:Turn off the HP All-in-One, unplug the power cord, and then use a soft
cloth to wipe the glass and the back of the document lid.
To clean the glass
1.Turn off the HP All-in-One, and raise the lid.
2.Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the glass, since they can damage it. Do not place or spray liquid directly
on the glass. The liquid might seep under the glass and damage the device.
Copy troubleshooting 227
 
						

							3.Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4.Turn on the HP All-in-One.
To clean the lid backing
1.Turn off the HP All-in-One, unplug the power cord, and raise the lid.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
2.Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3.Dry the backing with a dry, soft, lint-free cloth.
CAUTION:Do not use paper-based wipes, as these might scratch the
backing.
4.If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION:Be careful not to spill alcohol on the glass or exterior of the HP All-
in-One, as this might damage the device.
The printout is blank
Cause:The original is placed incorrectly on the glass or in the document feeder
tray.
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right
front corner as shown below. To copy a photo, position the photo so that the long
edge of the photo is along the front edge of the glass.
Chapter 12
228 Troubleshooting