HP Officejet J5780 User Manual

							•If you are loading your original in the document feeder tray, place the paper, with
print side up, in the tray as shown below. Place the pages in the tray so that the
top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The print cartridges need to be cleaned or might be out of ink.
Solution:Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see 
Print cartridge troubleshooting.
A borderless copy has white space around the edges
Cause:You are trying to make a borderless copy of an original that is too small.
Solution:When you make a borderless copy of a small original, the HP All-in-One
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image in the HP scanning software, and then print a
borderless copy of the enlarged image.
Cause:You are trying to make a borderless copy without using photo paper.
Copy troubleshooting 229
 
						

							Solution:Use photo paper to make borderless copies.
To make a borderless copy of a photo from the control panel
1.Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.
2.Load your original photo print side down on the right front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the front
edge of the glass, as indicated by the engraved guides along the edge of the
glass.
3.Press Start Copy Black or Start Copy Color.
The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original
photo.
NOTE:If you loaded tabbed paper in the photo tray, you can remove the tab
from the copy of your photo once the ink has completely dried.
TIP:If the output is not borderless set the paper type to Premium Photo,
and then try making the copy again.
Cause:Debris might be stuck on the glass or on the back of the document lid. The
HP All-in-One interprets anything it detects on the glass as part of the image.
Solution:Turn off the HP All-in-One, unplug the power cord, and then use a soft
cloth to wipe the glass and the back of the document lid.
To clean the glass
1.Turn off the HP All-in-One, and raise the lid.
2.Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the glass, since they can damage it. Do not place or spray liquid directly
on the glass. The liquid might seep under the glass and damage the device.
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							3.Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4.Turn on the HP All-in-One.
To clean the lid backing
1.Turn off the HP All-in-One, unplug the power cord, and raise the lid.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
2.Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3.Dry the backing with a dry, soft, lint-free cloth.
CAUTION:Do not use paper-based wipes, as these might scratch the
backing.
4.If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION:Be careful not to spill alcohol on the glass or exterior of the HP All-
in-One, as this might damage the device.
The image is cropped when I make a borderless copy
Cause:The HP All-in-One cropped some of the image around the margins of the
copy to achieve a borderless print without changing the proportions of the original.
Solution:If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Fit to Page or Full Page 91% .
To set a custom size from the control panel
1.Make sure you have paper loaded in the input tray.
2.Load your original print side down on the right front corner of the glass.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3.In the Copy area, press the Reduce/Enlarge button.
4.Press 
 until Custom 100% appears.
5.Press OK.
6.Press 
 or use the keypad to enter a percentage to reduce or enlarge the copy.
(The minimum and maximum percentage to resize a copy varies by model.)
7.Press Start Copy Black or Start Copy Color.
Copy troubleshooting 231
 
						

							To resize a document from the control panel
1.Make sure you have paper loaded in the input tray.
2.Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3.In the Copy area, press the Reduce/Enlarge button.
4.Do one of the following:
• If you loaded your original in the document feeder tray or on the glass, press
 until Full Page 91% appears.
• If you loaded a full- or small-size original on the glass, press 
 until Fit to
Page appears.
5.Press Start Copy Black or Start Copy Color.
Cause:The original is larger than the paper in the input tray.
Solution:If your original is larger than the paper in the input tray, use the Fit to
Page feature to reduce your original to fit on the paper in the input tray.
To resize a document from the control panel
1.Make sure you have paper loaded in the input tray.
2.Load your original print side down on the right front corner of the glass or print
side up in the document feeder tray.
If you use the document feeder tray, place the pages so that the top edge of the
document goes in first.
3.In the Copy area, press the Reduce/Enlarge button.
4.Do one of the following:
• If you loaded your original in the document feeder tray or on the glass, press
 until Full Page 91% appears.
• If you loaded a full- or small-size original on the glass, press 
 until Fit to
Page appears.
5.Press Start Copy Black or Start Copy Color.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scan halts
•
Scan fails
•
Scan fails because of insufficient computer memory
•
Scan To menu does not appear
•
Scan To menu does not appear
•
Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
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							•Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
•
The scan feature does not work
Scan halts
Cause:The computer system resources might be low.
Solution:Turn off the HP All-in-One and then turn it back on. Turn off the computer
and then turn it back on.
If this does not work, try changing the scan to a lower resolution.
Scan fails
Cause:The computer is not turned on.
Solution:Turn on your computer.
Cause:Your computer is not connected to the HP All-in-One by a USB cable.
Solution:Connect your computer to the HP All-in-One with a standard USB cable.
Cause:The HP All-in-One software might not have been installed.
Solution:Insert the HP All-in-One installation CD and install the software.
Cause:The software you installed with the HP All-in-One is not running.
Solution:Open the software you installed with the HP All-in-One and try scanning
again.
Scan fails because of insufficient computer memory
Cause:Too many programs are running on your computer.
Solution:Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.
If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Scan troubleshooting 233
 
						

							Scan To menu does not appear
Cause:The Scan To menu does not appear if:
•The software that came with the HP All-in-One was not installed or necessary
parts of it are not installed.
•The HP All-in-One is not connected to the computer.
•The computer is turned off.
•You closed the HP Digital Imaging Monitor icon in the Windows system tray on
the taskbar.
Solution:
•Follow the directions in the Setup Poster to install the software that came with the
HP All-in-One.
•Make sure that the HP All-in-One is connected to a computer.
•If the HP All-in-One is directly connected to a computer, make sure the computer
is turned on.
•Restart the computer or start the software you installed with the HP All-in-One.
Scan To menu does not appear
Cause:The Scan To menu does not appear if:
•The software that came with the HP All-in-One was not installed or necessary
parts of it are not installed.
•The HP All-in-One is not connected to the computer.
•The computer is turned off.
Solution:
•Follow the directions in the Setup Poster to install the software that came with the
HP All-in-One.
•Make sure that the HP All-in-One is connected to a computer.
•If the HP All-in-One is directly connected to a computer, make sure the computer
is turned on.
•Restart the computer or start the software you installed with the HP All-in-One.
Scanned image is blank
Cause:The original is placed incorrectly on the glass.
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234 Troubleshooting
 
						

							Solution:Load the original print side down on the right front corner of the glass.
To load an original on the scanner glass
1.Remove all originals from the document feeder tray, and then lift the lid on the
HP All-in-One.
2.Load your original print side down on the right front corner of the glass.
3.Close the lid.
Scanned image is incorrectly cropped
Cause:The software is set to automatically crop scanned pictures.
Solution:The Autocrop feature crops anything that is not part of the main image.
Sometimes this might not be what you want. In that case, you can turn off
autocropping and crop the scanned image manually, or not at all.
Scanned image has incorrect page layout
Cause:Automatic cropping is changing the page layout.
Solution:Turn off automatic cropping to retain the page layout.
Scanned image shows dotted lines instead of text
Cause:If you use the Text image type to scan text that you plan to edit, the scanner
might not recognize color text. The Text image type scans at 300 x 300 dpi, in black
and white.
If you are scanning an original that has graphics or artwork surrounding the text, the
scanner might not recognize the text.
Solution:Make a black-and-white copy of the original and then scan the copy.
Scan troubleshooting 235
 
						

							Text format is incorrect
Cause:The scan document settings are incorrect.
Solution:Some programs cannot handle framed text formatting. Framed text is one
of the scan document settings. It maintains complex layouts, such as multiple columns
from a newsletter, by putting the text in different frames (boxes) in the destination
application.
Text is incorrect or missing
Cause:The brightness is not set correctly.
Solution:Adjust the brightness, and then rescan the original.
Cause:Debris might be stuck on the glass or on the back of the document lid. This
can cause poor-quality scans.
Solution:Turn off the HP All-in-One, unplug the power cord, and use a soft cloth
to wipe the glass and the back of the document lid.
To clean the glass
1.Turn off the HP All-in-One, and raise the lid.
2.Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the glass, since they can damage it. Do not place or spray liquid directly
on the glass. The liquid might seep under the glass and damage the device.
3.Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4.Turn on the HP All-in-One.
To clean the lid backing
1.Turn off the HP All-in-One, unplug the power cord, and raise the lid.
NOTE:Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
2.Clean the white document backing with a soft cloth or sponge slightly moistened
with a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
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236 Troubleshooting
 
						

							3.Dry the backing with a dry, soft, lint-free cloth.
CAUTION:Do not use paper-based wipes, as these might scratch the
backing.
4.If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION:Be careful not to spill alcohol on the glass or exterior of the HP All-
in-One, as this might damage the device.
Cause:The scan document settings are not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
Solution:Select the correct OCR language.
The scan feature does not work
Cause:There are several reasons why a scan might not occur:
•The computer is turned off.
•The HP All-in-One is not properly connected to the computer through a USB
cable.
•The software that came with the HP All-in-One is not installed or is not running.
Solution:
•Turn the computer on.
•Check the cables that connect the HP All-in-One to your computer.
•Restart your computer. If that does not help, install or reinstall the software that
came with the HP All-in-One.
Device update
The function of device update is to deliver firmware updates to the HP All-in-One to keep
your device running smoothly with the most advanced technology available. There are
several ways that you can update your device. Each involves downloading a file to your
computer to start the Device Update Wizard.
Device update 237
 
						

							Use one of the following to retrieve an update for your device:
•Use your Web browser to download an update for the HP All-in-One from
www.hp.com/support. The file will be a self-extracting executable with the
extension .exe. When you double-click the .exe file, the Device Update Wizard
opens on your computer.
•Use the Software Update utility, provided with the software you installed with the
HP All-in-One, to automatically search the HP support website for device updates at
predetermined intervals. For more information on the Software Update utility, see
the HP Photosmart Software Help.
NOTE:After the Software Update utility is installed on your computer, it
searches for device updates. If you do not have the latest version of the Software
Update utility at the time of install, a dialog appears on your computer prompting
you to upgrade. Accept the upgrade.
To use device update
1.Do one of the following:
• Double-click the update .exe file you downloaded from 
www.hp.com/support.
• When prompted, accept the device update found by the Software Update utility.
The Device Update Wizard opens on your computer.
2.At the Welcome screen, click Next.
The Select a Device screen appears.
3.Select the HP All-in-One from the list, and then click Next.
The Important Information screen appears.
4.Make sure your computer and device meet the requirements listed.
5.If you meet the requirements, click Update.
The Updating Device screen appears. A light begins to flash on the control panel of
the HP All-in-One.
The screen on your display turns green as the update is loaded and extracted to your
device.
6.Do not disconnect, shut down, or perform any other activities on your device while
the update is occurring.
NOTE:If you disrupt the update, or an error message indicates the update failed,
call HP support for assistance.
After the HP All-in-One shuts down and restarts, an update complete screen appears
on your computer.
Your device is updated. It is now safe to use the HP All-in-One.
Errors
This section contains the following categories of messages on your device:
•
Device messages
•
File messages
•
General user messages
•
Paper messages
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238 Troubleshooting