HP Officejet J5780 User Manual

							To delete all the faxes in memory from the control panel
▲Turn off the HP All-in-One by pressing the Power button.
All faxes stored in memory will be deleted from memory when you turn off the
power to the HP All-in-One.
NOTE:You can also delete any faxes stored in memory by selecting Clear
Fax Log from the Tools menu. To do so, press Setup, press 6, and then
press 7.
Cause:An error condition is preventing the HP All-in-One from receiving faxes
and Backup Fax Reception is set to Off.
Solution:Check for the following problems:
•The HP All-in-One is turned off. Press the Power button to turn on the device.
•The HP All-in-One is not set up properly for faxing. For more information, see 
Set
up the HP All-in-One for faxing.
•There is no paper loaded in the input tray.
•There is a paper jam.
•The print cartridge door is open. Close the print cartridge door.
•The print carriage is stalled. Turn the HP All-in-One off, remove any objects that
are blocking the print carriage (including any packing materials), and then turn
the HP All-in-One on again.
After you resolve any problems found, the HP All-in-One can begin answering
incoming fax calls.
Pages of a fax I received are missing
Cause:The paper is not loaded correctly in the input tray.
Solution:Make sure you have paper loaded correctly.
To load full-size paper
1.Remove the output tray.
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							2.Slide the paper-width guide to its outermost position.
3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
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							5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
6.Replace the output tray.
7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
If you have Backup Fax Reception enabled, the HP All-in-One might have stored
the fax in memory upon reception. After you have correctly loaded the paper in the
input tray, the HP All-in-One automatically begins printing all the unprinted faxes from
memory, in the order they were received. If you do not have Backup Fax
Reception enabled, or if the fax was not stored in memory for some reason (for
example, if the HP All-in-One was out of memory), you will need to contact the sender
and ask for the fax to be resent.
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							Cause:The sending fax machine is having problems.
Solution:Check with the sender to find out how many pages were sent. The
sending fax machine might have failed to feed each page of the original.
Faxes are received but do not print
Cause:The HP All-in-One has a paper jam or is out of paper.
Solution:If you have Backup Fax Reception enabled, the HP All-in-One might
have stored the fax in memory upon reception. After clearing the paper jam or loading
paper in the input tray, the HP All-in-One automatically begins printing all the
unprinted faxes from memory, in the order they were received. If you do not have
Backup Fax Reception enabled, or if the fax was not stored in memory for some
reason (for example, if the HP All-in-One was out of memory), ask the sender to
resend the fax.
For more information on clearing paper jams, see 
Clear paper jams.
Cause:Another process has caused an error in the HP All-in-One.
Solution:Check the display or your computer for an error message providing
information about the problem and how to solve it. If there is an error, the HP All-in-
One will not print the fax until the error condition is resolved.
You can also check the status of the HP All-in-One by clicking Status in the
HP Solution Center.
For more information on error messages, see 
Errors.
Cause:The print cartridges might be out of ink.
Solution:Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information on print cartridges, see 
Print cartridge troubleshooting.
Cause:The print carriage is stalled.
Solution:Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
NOTE:If Backup Fax Reception is enabled and you turn off the HP All-in-One,
all faxes stored in memory are deleted, including any unprinted faxes that you
might have received while the HP All-in-One was in an error condition. You will
need to contact the senders to ask them to resend any unprinted faxes. For a list
of the faxes you have received, print the Fax Log. The Fax Log is not deleted
when the HP All-in-One is turned off.
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							Parts of a fax I received are cut off
Cause:The sending fax machine has a problem.
Solution:Check with the sender to see if the sending fax machine is having
problems.
Cause:The fax originated on a larger paper size, such as legal, and the Automatic
Reduction option is turned off.
Solution:You can print the fax on legal-size paper or you can set the Automatic
Reduction feature to reduce the image so, if possible, it fits on one page.
To print the fax on legal paper
1.Load legal paper in the input tray.
2.Change the paper size for received faxes to legal.
3.Turn off Automatic Reduction.
Cause:The paper-width guide is not positioned correctly.
Solution:Make sure you have paper loaded correctly.
To load full-size paper
1.Remove the output tray.
2.Slide the paper-width guide to its outermost position.
Fax troubleshooting 203
 
						

							3.Tap a stack of paper on a flat surface to align the edges, and then check the paper
for the following:
• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
• Make sure all the paper in the stack is the same size and type.
4.Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
CAUTION:Make sure that the HP All-in-One is idle and silent when you load
paper into the input tray. If the HP All-in-One is servicing the print cartridges
or otherwise engaged in a task, the paper stop inside the device might not be
in place. You could push the paper too far forward, causing the HP All-in-One
to eject blank pages.
TIP:If you are using letterhead, insert the top of the page first with the print
side down. For more help on loading full-size paper and letterhead, refer to
the diagram engraved in the base of the input tray.
5.Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input
tray and is no higher than the top of the paper-width guide.
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							6.Replace the output tray.
7.Flip the tray extender up toward you.
NOTE:When you use legal-size paper, leave the tray extender closed.
Cause:A legal-size fax was sent that contained very fine detail, such as large
graphics, and letter-size paper is loaded in the input tray.
Solution:If a legal-size fax was sent that contained very fine detail, such as large
graphics, the HP All-in-One will attempt to fit the fax on one page (if automatic
reduction is enabled). If the memory is full, the HP All-in-One might not be able to
reduce the image, causing it to be cut off and printed on a second page. You can
clear the memory and have the sender resend the fax.
NOTE:Clearing the memory will delete all faxes that are stored in memory,
including any faxes that have not been printed. You might want to print all faxes
in memory to make sure you do not lose any information.
To reprint faxes in memory from the control panel
1.Make sure you have paper loaded in the input tray.
2.Press Setup.
3.Press 6, and then press 5.
This selects Tools and then selects Reprint Faxes in Memory.
The faxes are printed in the reverse order they were received with the most
recently received fax printed first, and so on.
4.If you want to stop reprinting the faxes in memory, press Cancel.
Fax troubleshooting 205
 
						

							To delete all the faxes in memory from the control panel
▲Turn off the HP All-in-One by pressing the Power button.
All faxes stored in memory will be deleted from memory when you turn off the
power to the HP All-in-One.
NOTE:You can also delete any faxes stored in memory by selecting Clear
Fax Log from the Tools menu. To do so, press Setup, press 6, and then
press 7.
Cause:The paper loaded in the input tray is a different size than the Fax Paper
Size setting.
Solution:Make sure the paper loaded in the input tray matches the Fax Paper
Size setting.
The computer to which I am connecting has only one phone port
Cause:I am setting up the HP All-in-One on a shared voice/fax line with a computer
dial-up modem, and the computer has only one phone port.
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
If your computer has only one phone port, you will need to purchase a parallel splitter
(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the
back.)
Figure 12-1 Example of a parallel splitter
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							Figure 12-2 Back view of the HP All-in-One
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with the HP All-in-One connected to the 1-LINE port
To set up the HP All-in-One to a computer with one phone port
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the HP All-in-One.
2.Using the phone cord supplied in the box with the HP All-in-One, connect one end
to your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP All-in-One.
NOTE:If you do not use the supplied cord to connect from the telephone
wall jack to the HP All-in-One, you might not be able to fax successfully. This
special phone cord is different from the phone cords you might already have
in your home or office.
3.Remove the white plug from the port labeled 2-EXT on the back of the HP All-in-
One.
4.Using another phone cord, connect one end to the port labeled 2-EXT on the back
of the HP All-in-One. Connect the other end of the phone cord to the parallel
splitter on the side with the single phone port.
5.Unplug your computer modem from the telephone wall jack, and connect it to the
parallel splitter on the side with two phone ports.
6.If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
NOTE:If you do not turn off the automatic fax reception setting in your
modem software, the HP All-in-One will not be able to receive faxes.
Fax troubleshooting 207
 
						

							7.(Optional) Connect a phone to the other open phone port on the parallel splitter.
8.Now you need to decide how you want the HP All-in-One to answer calls,
automatically or manually:
• If you set up the HP All-in-One to answer calls automatically, it answers all
incoming calls and receives faxes. The HP All-in-One will not be able to
distinguish between fax and voice calls in this case; if you suspect the call is
a voice call, you will need to answer it before the HP All-in-One answers the
call. To set up the HP All-in-One to answer calls automatically, turn on the
Auto Answer setting.
• If you set up the HP All-in-One to answer faxes manually, you must be
available to respond in person to incoming fax calls or the HP All-in-One
cannot receive faxes. To set up the HP All-in-One to answer calls manually,
turn off the Auto Answer setting.
9.Run a fax test.
If you pick up the phone before the HP All-in-One answers the call and hear fax tones
from a sending fax machine, you will need to answer the fax call manually.
Cause:I am setting up the HP All-in-One on a shared voice/fax line with a computer
dial-up modem and answering machine, and the computer only has one phone port.
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the HP All-in-One, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
If your computer has only one phone port, you will need to purchase a parallel splitter
(also called a coupler). (A parallel splitter has one RJ-11 port on the front and two
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208 Troubleshooting