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Kyocera FS 1028MFP User Manual

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    							Troubleshooting 
    OPERATION GUIDE10-3
    10
    Copies have a moire 
    pattern (dots grouped 
    together in patterns 
    and not aligned 
    uniformly).Is the original a printed 
    photograph?
    Set the image quality to [Photo].
    5-12
    Printouts are not 
    clear. Did you choose appropriate 
    image quality for the original? Select appropriate image quality.
    5-12
    Printouts are dirty. Is the platen or the document 
    processor dirty? Clean the platen or the document 
    processor. —
    Is the charger wire dirty? Clean the charger wire. —
    Printouts are fuzzy. Is the machine being used in 
    very humid conditions? Clean the charger wire.
    —
    Images are skewed. Are the originals placed 
    correctly? When placing originals on the 
    platen, align them with the original 
    size indicator plates. 2-44
    When placing originals in the 
    optional document processor, align 
    the original width guides securely 
    before placing the originals. 2-45
    Is the paper loaded 
    correctly? Check the position of the paper 
    width guides. 2-45
    Paper often jams. Is the paper loaded 
    correctly? Load the paper correctly.
    2-28
    Is the paper of the supported 
    type? Is it in good condition? Remove the paper, turn it over, and 
    reload it. 2-28
    Is the paper curled, folded or 
    wrinkled? Replace the paper with new paper.
    2-28
    Are there any loose scraps or 
    jammed paper in the 
    machine? Remove any jammed paper.
    10-11
    Printouts are 
    wrinkled. Is the paper damp?
    Replace the paper with new paper. 2-28
    Is the paper set in a proper 
    orientation? Change the orientation in which the 
    paper is positioned. —
    Symptom
    Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    10-4OPERATION GUIDE
    Cannot print.
    Is the machine plugged in? Plug the power cord into an AC 
    outlet. —
    Is the machine powered on? Turn on the main power switch. 3-2
    Is the printer cable 
    connected? Connect the correct printer cable 
    securely. 2-5
    Was the machine powered 
    on before the printer cable 
    was connected? Power on the machine after 
    connecting the printer cable.
    2-5
    3-2
    Is the print job paused?  Press [Resume] to resume  printing.  7-19
    Documents are 
    printed improperly. Are the application software 
    settings at the PC set 
    properly? Check that the printer driver and 
    application softwa
    re settings are 
    set properly. —
    While the operation 
    panel was being used, 
    the keys locked up 
    and do not respond 
    when pressed. Is the operation panel 
    locked?
    Check the panel lock setting in 
    COMMAND CENTER and change 
    the setting if necessary.
    KYOCERA 
    COMMAND 
    CENTER 
    Operation 
    Guide
    Cannot print with USB 
    memory. Was the USB memory 
    formatted with a machine 
    other than this machine? Format the USB memory with this 
    machine.
    Is the USB host blocked? Select  Unblock in the USB host 
    settings. 8-146
    Check that the USB memory 
    is securely plugged into the 
    machine. ——
    When displaying an 
    image sent from the 
    machine on the PC, an 
    image size is shrunk 
    vertically or 
    horizontally. Have you selected 
    200×100dpi Normal or 
    200×400dpi Super Fine for 
    the scan resolution?
    Select a scan resolution other than 
    200×100dpi Normal or 200×400dpi 
    Super Fine when sending an 
    image. 5-14
    USB memory not 
    recognized. Check that the USB memory 
    is securely plugged into the 
    machine. ——
    Is the USB host blocked? Select  Unblock in the USB host 
    settings. 8-146
    Vertical streaks 
    appear on prints. The inside of the machine 
    may be dirty. Check the toner container and if 
    necessary replace. 9-5
    Clean the charger wire. —
    Check the main charger cleaner of 
    the drum unit is in its original 
    position. —
    Symptom
    Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    OPERATION GUIDE10-5
    10
    Responding to Error Messages
    If the control panel displays any of these messages, follow the corresponding procedure.
    Alphanumeric
    Error MessageCheckpoints Corrective ActionsReference 
    Page
    Load paper in cassette 
    1. Is the indicated cassette out 
    of paper? Load paper.
    2-29
    Load paper in MP 
    Tray. Is the paper of the selected 
    size loaded in the multi 
    purpose tray? Load the paper in the multi purpose 
    tray which is of the size and type 
    indicated on the Message Display. 2-32
    Add toner.  – Replace the toner container. 9-5
    Cannot connect to 
    Authentication Server. –P
    re ss t he  OK  key and check the 
    following items:
    • Registration to Authentication  Serve
    • Password and computer address  for Authentication Server
    • Connection of Network —
    Cannot duplex print 
    on this paper. Did you select a paper size/
    media type that cannot be 
    duplex printed? Select the available paper type. 
    Press the OK
     key to print without 
    using Duplex. 3-14
    Incorrect account ID. 
    Job is canceled. –
    This job is canceled because it is 
    restricted by Job Accounting. Press 
    the OK key. —
    Close front cover. Is there any cover which is 
    open? Close the cover indicated on the 
    control panel. —
    Close Document 
    Processor. Is the document processor 
    open? Close the document processor. —
    Is the top cover of the 
    document processor open? Close the top cover of the document 
    processor. 2-45
    Job Accounting 
    restriction exceeded. 
    Cannot print. –
    The job is canceled. Press the  OK 
    key. —
    Job Accounting 
    restriction exceeded. 
    Cannot scan. –
    The job is canceled. Press the  OK 
    key. —
    Sub address/Polling 
    box limit exceeded. 
    Job is canceled. –
    FAX box is full, and no further storage 
    is available. The job is canceled. 
    Press the OK key. —
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    10-6OPERATION GUIDE
    Incorrect Login User 
    Name or Password. 
    Job Is canceled.
    –
    Enter correct login user name or 
    password. —
    Job Accounting 
    restriction exceeded. 
    Job is canceled. Is the acceptable printing 
    count restricted by Job 
    Accounting exceeded? The printing count exceeded the 
    acceptable count restricted by Job 
    Accounting. Cannot print any more. 
    This job is canceled. Press the 
    OK 
    key. —
    Machine failure. 
    Call service. –
    Internal error has occurred. Make a 
    note of the error code displayed on 
    the Message Display. Turn off the 
    machine, unplug the power cord, and 
    contact your Service Representative. —
    Is Error code C4200 
    displayed? Internal condensation has occurred 
    as a result of a sudden change in 
    temperature. Turn off the machine 
    and let stand for 30 to 90 minutes, 
    and then back on again. If this 
    message still remains, turn off the 
    machine, unplug the power cord, and 
    contact your Service Representative. —
    Memory is full. 
    Print job cannot be 
    processed 
    completely. –
    Unable to continue the job as the 
    memory is used up.
    Press the OK key to print the 
    scanned pages. The print job cannot 
    be processed completely.
    Press the STOP key to cancel the 
    job. —
    Paper jammed. – If a paper jam occurs, the machine 
    will stop and the location of the jam 
    will be indicated on the Message 
    Display. Leave the machine on and 
    follow the instruction to remove the 
    jammed paper. 10-11
    USB memory error. 
    Job is canceled. –
    This job is canceled. Press the  OK 
    key. —
    Place original 
    and press Start key. –
    Remove originals from the document 
    processor, put them back in their 
    original order, and place them again. 
    Press the Start key to resume 
    printing.
    Press the STOP key to cancel the 
    job. 2-46
    Remove original from 
    document processor. Are there any originals left in 
    the document processor? Remove originals from the document 
    processor. —
    Error Message
    Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    OPERATION GUIDE10-7
    10
    Scanner memory 
    is full. 
    Job is canceled.–
    Scanning cannot be performed due 
    to insufficient memory of scanner. 
    The job is canceled. Press the  OK 
    key. —
    Is the acceptable scanning 
    count exceeded? Press the OK
     key to print, send or 
    store the scanned pages. Press the 
    STOP key to cancel printing, 
    sending or storing. —
    Send error.
    #### –
    An error has occurred during 
    transmission. The possible error 
    codes and their descriptions are as 
    follows.
    1101: The server name of the SMTP 
    server is not set correctly or the host 
    name is incorrect when sending scan 
    data to an FTP server. Use 
    COMMAND CENTER and register 
    the SMTP server name and the host 
    name correctly.
    1102: The login user name is 
    incorrect or the domain name has not 
    been entered. Enter login user name, 
    domain name and password 
    correctly.
    1103: The network path name is 
    incorrect or you do not have access 
    to the folder specified. Use 
    COMMAND CENTER and register 
    the path name correctly.
    1104: No recipient address. Enter E-
    mail address correctly. —
    Error Message
    Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    10-8OPERATION GUIDE
    Send error.
    ####
    –
    1105: E-mail - The SMTP protocol 
    setting is turned off. Use COMMAND 
    CENTER and turn on the SMTP 
    protocol setting.
    Scan to PC (SMB) - SMB setting is 
    turned off. Use COMMAND CENTER 
    and turn on the SMB setting.
    Scan to PC (FTP) - FTP setting is 
    turned off. Use COMMAND CENTER 
    and turn on the FTP setting.
    1106: The sender address setting 
    under E-mail: SMTP is not registered. 
    Use COMMAND CENTER and 
    register the sender address.
    2101, 2102, 2103, 2201, 2202, 2203, 
    3101: The network cable is 
    disconnected or the hub that it is 
    connected to is not operating 
    properly. Check the cable and the 
    hub. Otherwise, the server name or 
    the host name of the SMTP server is 
    not set correctly. Use COMMAND 
    CENTER and register the SMTP 
    server name and the host name 
    correctly.
    2204: The E-mail size exceeds the 
    acceptable send data capacity. 
    Decrease the size or resolution of the 
    scanned data to be transmitted and 
    resend the E-mail.
    5101, 5102, 5103, 5104, 7102, 720f: 
    Turn the main power switch off and 
    back on. If this error occurs several 
    times, make a note of the displayed 
    error code and contact your service 
    representative.(Refer to the 
    corrective action  for the error 
    message “ An error has occurred.”)
    9181: The scanned original exceeds 
    the acceptable number of pages of 
    999. Send the excess pages 
    separately. —
    —
    —
    Error occurred. 
    Turn the main power 
    switch off and on. –
    System error has occurred. Turn the 
    main power switch off and on. —
    Incorrect account ID. – The Account ID does not match. 
    Check the registered Account ID. —
    Error Message
    Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    OPERATION GUIDE10-9
    10
    The phone receiver is 
    off the hook. 
    Hang Up.–
    Put down the receiver. —
    File is not found. 
    Job is canceled. –
    The specified file is not found. The 
    job is canceled. Press the OK key. —
    Top tray is full of 
    Paper. 
    Remove the paper.  –
    Remove paper from the top tray, and 
    press the OK key to resume the job. —
    Unknown toner 
    Installed. –
    If the toner container was taken from 
    a different machine of the same 
    model while it was displaying the  Add 
    toner.  message, ignore the message 
    and use the toner. —
    Unknown toner 
    Installed. PC –
    This message is displayed if the 
    installed toner containers regional 
    specification does not match the 
    machines.
    Insufficient memory. 
    Cannot start the job –
    Further scanning cannot be 
    performed due to insufficient memory.
    Press the OK key to print the 
    scanned pages. Press the Cancel 
    key to cancel the printing job. —
    Error Message
    Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    10-10OPERATION GUIDE
    Responding to an Error Lamp Flashes
    If an error lamp flashes, press [Status/Job Cancel] to check an error message. If the message is not indicated 
    on the Message Display when [Status/Job Cancel] is pr essed or the error lamp flashes for 1.5 seconds, check 
    the following.
    Symptom Checkpoints Corrective Actions Reference Page
    Cannot send fax. Is the modular cord 
    connected correctly?Connect the modular 
    cord correctly.—
    Is Permitted FAX No. or 
    Permitted ID No. 
    registered correctly? Check Permitted FAX 
    No. and Permitted ID 
    No..FAX Operation Guide 
    Chapter 6 Registering 
    Permit FAX No. and 
    Registering Permit ID 
    No.
    Has a communication 
    error occurred? Check error codes in the 
    TX/RX Result Report 
    and Activity Report. If 
    the error code starts with 
    U or E, perform the 
    corresponding 
    procedure.FAX Operation Guide 
    Appendix
    Error Code List
    Is the destination FAX 
    line busy?  Send again.
    —
    Does the destination 
    FAX machine respond? Send again.
    —
    Is there an error other 
    than above? Contact your Service 
    Representative. —
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    							Troubleshooting 
    OPERATION GUIDE10-11
    10
    Clearing Paper Jams
    If a paper jam occurs, a message will be displayed about the jam and copying or printing will stop.
    Leave the main power switch on and to remove the jammed paper refer to the following information below.
    Jam Location Indicators
    If a paper jam occurs, the error message displays the location of the jam.
    Precautions with Paper Jams
    If a paper jam occurs, a message will be displayed  about the jam and copying or printing will stop.
    • Do not reuse jammed papers.
    • If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.  Scraps of paper left in the machine could cause subsequent jamming.
    • Discard paper that has jammed in t he optional document finisher. A page affected by a paper jam will be 
    printed again.
    CAUTION: The fixing unit is extremely hot. Take sufficient ca re when working in this area, as there is a danger 
    of getting burned.
    Online Help Messages
    When Paper Jam is displayed, press [Help](the Left Select key) to display the procedure to clear the jam.
    Press  to display the next step or press   to display the previous step.
    Press the  OK key to  exit the online help message display.
    Multi Purpose Tray
    Follow the steps below to clear paper jams in the MP tray. Paper Jam Location Indicator
    Paper Jam Location Reference Page
    Document processor (Option) 10-16
    Inside the machine 10-14
    MP Tray 10-11
    Cassettes 10-12
    Duplexer 10-12
    Rear cover 10-15
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    							Troubleshooting 
    10-12OPERATION GUIDE
    1Remove the paper jammed at the MP tray.
    2Reload the MP tray. Open and close the top cover 
    to clear the error and the machine warms up and 
    resumes printing.
    Paper Cassette/Paper Feeder
    Follow the steps below to clear paper jams in paper cassette or paper feeder.
    1Pull out the cassette or optional paper feeder.
    2Remove any part ially fed paper.
    IMPORTANT: Do not try to remove paper that has 
    already been partially fed. Proceed to  Inside the 
    Machine on page 10-14.
    NOTE: Check to see if paper is loaded correctly. If not, 
    reload the paper.
    3Push the cassette back in securely. The machine 
    warms up and resumes printing.
    Duplexer
    Paper is jammed in the duplexer. Remove the jammed paper using the procedure given below.
    1Pull the paper cassette all the way out of the 
    machine.
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