Lexmark C 950 Service Manual

							Diagnostic information 2-111
  5058-030
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242.06 Sensor (tray 2 feed out) late jam
See “242.03/242.06 Sensor (tray 2 feed out) late jam” on page 2-110.
242.56 Sensor (tray 2 feed out) late jam (80K interval exceeded for feed rolls)
7Check the tray module upper 
transport motor for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module upper 
transport motor. Go to “Tray module upper transport motor removal” on page 4-218.
Replace the connections.
8POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
9POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the pick/feed rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 3.Replace the pick/feed rollers. 
Go to “Pick roller removal” on page 4-138.
3Check the transport rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 4.Replace the transport rollers. 
Go to “Tray module transport rollers removal” on page 4-217.
4Check the sensor (tray 2 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 2 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
Step Action and questions Yes No 
						

							2-112  Service Manual 5058-030  
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243.01 Sensor (tray 3 feed out) static jam
5Check the sensor (tray 2 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor (tray 
2 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
6Check the tray module upper 
transport motor for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR 
TESTS.
4. Touch 1TM/3TM/TTM upper 
transport motor.
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the tray module upper 
transport motor for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module upper 
transport motor. Go to “Tray module upper transport motor removal” on page 4-218.
Replace the connections.
8POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
9POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
Step Action and questions Yes No 
						

							Diagnostic information 2-113
  5058-030
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243.03/243.06 Sensor (tray 3 feed out) late jam
2Check the sensor (tray 3 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 3 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 4.Go to step 3.
3Check the sensor (tray 3 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor 
(tray 3 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
4Check the connection between 
the lower engine PCBA and the 
tray module controller PCBA.
 Are the above components 
properly connected?
Replace the tray module 
controller PCBA.
Go to “Tray module controller PCBA removal” on page 4-209.
Go to step 5.
Replace the connections.
5POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
6POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the pick rollers for wear.
 Is the above component free of 
excess wear and damage?
Go to step 3.Replace the pick rollers. 
Go to “Pick roller removal” on page 4-138.
3Check the transport rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 4.Replace the transport rollers. 
Go to “Tray module transport rollers removal” on page 4-217.
Step Action and questions Yes No 
						

							2-114  Service Manual 5058-030  
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4Check the sensor (tray 3 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 3 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
5Check the sensor (tray 3 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor (tray 
3 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
6Check the tray module upper 
transport motor for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR 
TESTS.
4. Touch 1TM/3TM/TTM upper 
transport motor.
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the tray module upper 
transport motor for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module upper 
transport motor. Go to “Tray module upper transport motor removal” on page 4-218.
Replace the connections.
8Check the the tray module 
controller PCBA for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module 
controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209.
Go to step 9.
Replace the connections.
9POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
Step Action and questions Yes No 
						

							Diagnostic information 2-115
  5058-030
Go Back Previous
Next243.06 Sensor (tray 3 feed out) late jam
See “243.03/243.06 Sensor (tray 3 feed out) late jam” on page 2-113.
243.56 Sensor (tray 3 feed out) late jam (80K interval exceeded for feed rolls)
10POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the feed/pick rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 3.Replace the feed/pick rollers. 
Go to “Pick roller removal” on page 4-138.
3Check the transport rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 4.Replace the transport rollers. 
Go to “Tray module transport rollers removal” on page 4-217.
4Check the sensor (tray 3 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 3 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
5Check the sensor (tray 3 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor (tray 
3 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
Step Action and questions Yes No 
						

							2-116  Service Manual 5058-030  
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244.01 Sensor (tray 4 feed out) static jam
6Check the tray module upper 
transport motor for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR 
TESTS.
4. Touch 1TM/3TM/TTM upper 
transport motor.
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the tray module upper 
transport motor for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module upper 
transport motor. Go to “Tray module upper transport motor removal” on page 4-218.
Replace the connections.
8Check the the tray module 
controller PCBA for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module 
controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209.
Go to step 9.
Replace the connections.
9POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
10POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
Step Action and questions Yes No 
						

							Diagnostic information 2-117
  5058-030
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244.06 Sensor (tray 4 feed out) late jam
2Check the sensor (tray 4 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 4 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 4.Go to step 3.
3Check the sensor (tray 4 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor (tray 
4 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
4Check the connection between 
the Lower Engine PCBA and the 
tray module controller PCBA.
 Are the above components 
properly connected?
Replace the tray module 
controller PCBA.
Go to “Tray module controller PCBA removal” on page 4-209.
Go to step 5.
Replace the connections.
5POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
6POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the pick/feed rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 3.Replace the pick/feed rollers. 
Go to “Pick roller removal” on page 4-138.
3Check the transport rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 4.Replace the transport rollers. 
Go to “Tray module transport rollers removal” on page 4-217.
Step Action and questions Yes No 
						

							2-118  Service Manual 5058-030  
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4Check the sensor (tray 4 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 4 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
5Check the sensor (tray 4 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor (tray 
4 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
6Check the tray feed/lift motor for 
proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR 
TESTS.
4. Touch Tray 4 feed/lift motor 
(feed).
5. Touch Tray 4 feed/lift motor 
(lift).
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the tray feed/lift motor for 
proper connection.
 Is the above component 
properly connected?
Replace the media feed lift motor. 
Go to “Media feed lift motor removal” on page 4-118.
Replace the connections.
Step Action and questions Yes No 
						

							Diagnostic information 2-119
  5058-030
Go Back Previous
Next
244.56 Sensor (tray 4 feed out) late jam (80K interval exceeded for feed rolls)
8Check the tray module upper 
transport motor for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR 
TESTS.
4. Touch 1TM/3TM/TTM upper 
transport motor.
 Does the above component 
operate properly?
Go to step 10.Go to step 9.
9Check the tray module upper 
transport motor for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module upper 
transport motor. Go to “Tray module upper transport motor removal” on page 4-218.
Replace the connections.
10Check the the tray module 
controller PCBA for proper 
connection.
 Is the above component 
properly connected?
Replace the tray module 
controller PCBA. Go to “Tray module controller PCBA removal” on page 4-209.
Go to step 11.
Replace the connections.
11POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the lower engine PCBA.
Go to “Lower engine PCBA removal” on page 4-101.
Problem resolved
12POR the machine, and perform a 
print test. Go to “PRINT TESTS” on page 3-22.
 Does the error continue?
Replace the upper printer engine 
PCBA.
Go to “Upper printer engine PCBA removal” on page 4-184.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the feed/pick rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 3.Replace the feed/pick rollers. 
Go to “Pick roller removal” on page 4-138.
Step Action and questions Yes No 
						

							2-120  Service Manual 5058-030  
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3Check the transport rollers for 
wear.
 Is the above component free of 
excess wear and damage?
Go to step 4.Replace the transport rollers. 
Go to “Tray module transport rollers removal” on page 4-217.
4Check the sensor (tray 4 feed 
out) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch PRINTER SENSOR 
TESTS.
4. Touch Sensor (tray 4 feed 
out).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 6.Go to step 5.
5Check the sensor (tray 4 feed 
out) for proper connection.
 Is the above component 
properly connected?
Clean or replace the sensor (tray 
4 feed out). Go to “Sensor (tray module feedout) removal” on page 4-203.
Replace the connection.
6Check the tray feed/lift motor for 
proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch PRINTER MOTOR 
TESTS.
4. Touch Tray 4 feed/lift motor 
(feed).
5. Touch Tray 4 feed/lift motor 
(lift).
 Does the above component 
operate properly?
Go to step 8.Go to step 7.
7Check the tray feed/lift motor for 
proper connection.
 Is the above component 
properly connected?
Replace the media feed lift motor. 
Go to “Media feed lift motor removal” on page 4-118.
Replace the connections.
Step Action and questions Yes No