Lexmark C 950 Service Manual
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Diagnostic information 2-181 5058-030 Go Back Previous Next 401.05 Sensor (bridge media entrance) lag jam 6Check the bridge drive motor connection. Is the above motor properly connected? Replace the bridge drive motor. Go to “Bridge drive motor removal” on page 4-234. Go to step 6. Replace the connection. 7Perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error remain? Replace the bridge unit interface card assembly. Go to step 7. Problem resolved 8Perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error remain? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the bridge unit media transport rollers. Are the bridge unit media transport rollers free of excess wear and contamination? Go to step 3.Clean or replace the bridge unit assembly. Go to “Bridge unit assembly removal” on page 4-236. 3Check the sensor (bridge media entrance) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (bridge media entrance). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5.Go to step 4. 4Check the sensor (bridge media entrance) for proper connection. Is the above sensor properly connected? Replace the sensor (bridge media entrance). Go to “Sensor (bridge media entrance) removal” on page 4-244. Replace the connection. Step Action and questions Yes No
2-182 Service Manual 5058-030 Go Back Previous Next 402.01 Sensor (bridge media exit) static jam 5Check the bridge drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Bridge unit motor. Does the above component operate properly? Go to step 7.Go to step 6. 6Check the bridge drive motor connection. Is the above motor properly connected? Replace the bridge drive motor. Go to “Bridge drive motor removal” on page 4-234. Go to step 7. Replace the connection. 7Perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error remain? Replace the bridge unit interface card assembly. Go to step 7. Problem resolved 8Perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error remain? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the sensor (bridge unit media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (bridge media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4.Go to step 2. Step Action and questions Yes No
Diagnostic information 2-183 5058-030 Go Back Previous Next 2Check the sensor (bridge unit media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (bridge media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4.Go to step 3. 3Check the sensor (bridge media exit) connection. Is the above sensor properly connected? Replace the sensor (bridge media exit). Go to “Sensor (bridge media exit) removal” on page 4-245. Replace the connection. 4Check the bridge drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Bridge unit motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the bridge drive motor connection. Is the above component properly connected? Replace the bridge drive motor. Replace the connection. 6Perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error remain? Replace the bridge unit interface card assembly. Go to step 7. Problem solved. 7Perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error remain? Replace the finisher controller card assembly. Go to “Finisher PCBA removal” on page 4-285. Problem solved. Step Action and questions Yes No
2-184 Service Manual 5058-030 Go Back Previous Next 402.03 Sensor (bridge media exit) late jam StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (bridge media exit) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (bridge media exit). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4.Go to step 3. 3Check the sensor (bridge media exit) for proper connection. Is the above component properly connected? Replace the sensor(bridge media exit). Go to “Sensor (bridge media exit) removal” on page 4-245. Replace the connection. 4Check the bridge drive motor for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Bridge unit motor. Does the above component operate properly? Go to step 6.Go to step 5. 5Check the bridge drive motor for proper connection. Is the above component properly connected? Replace the bridge drive motor. Go to “Bridge drive motor removal” on page 4-234. Replace the connections. 6Check the bridge unit interface card assembly for proper connection. Is the above component properly connected? Replace the bridge unit interface card assembly. Go to step 7. Replace the connections.
Diagnostic information 2-185 5058-030 Go Back Previous Next 481.01 Sensor (finisher media entrance) static jam 7POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved 8POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the upper printer engine PCBA. Go to “Upper printer engine PCBA removal” on page 4-184. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (bridge media entrance) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (finisher media entrance). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (finisher media entrance) for proper connection. Is the above component properly connected? Replace the sensor (finisher media entrance). Go to “Sensor (finisher media entrance) removal” on page 4-324. Replace the connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to step 5.Replace the connections. 5POR the machine, and perform a print test. Go to “PRINT TESTS” on page 3-22. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved Step Action and questions Yes No
2-186 Service Manual 5058-030 Go Back Previous Next 481.03 Sensor (finisher media entrance) late jam 482.01 Sensor (diverter gate) static jam A (to stacker bin) StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the Sensor (finisher media entrance) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (finisher media entrance). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (finisher media entrance) for proper connection. Is the above component properly connected? Replace the sensor (finisher media entrance). Go to “Sensor (finisher media entrance) removal” on page 4-324. Replace connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments.
Diagnostic information 2-187 5058-030 Go Back Previous Next 482.01 Sensor (diverter gate) static jam B (to top bin) 2Check the sensor (diverter gate) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (diverter gate). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (diverter gate) for proper connection. Is the above component properly connected? Replace the sensor (diverter gate) Go to “Sensor (diverter gate) removal” on page 4-323. Replace connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the Sensor (diverter gate) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (diverter gate). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (diverter gate) for proper connection. Is the above component properly connected? Replace the sensor (diverter gate) Go to “Sensor (diverter gate) removal” on page 4-323. Replace the connections. Step Action and questions Yes No
2-188 Service Manual 5058-030 Go Back Previous Next 482.03 Sensor (diverter gate) late jam 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace the connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (diverter gate) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (diverter gate). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4.Go to step 3. 3Check the sensor (diverter gate) for proper connection. Is the above component properly connected? Replace the sensor (diverter gate) Go to “Sensor (diverter gate) removal” on page 4-323. Replace the connections. 4Check the buffer/transport stepper motor for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Buffer/transport motor. Does the above component operate properly? Go to step 6.Go to step 5. Step Action and questions Yes No
Diagnostic information 2-189 5058-030 Go Back Previous Next 483.01 Sensor (buffer path) static jam 5Check the buffer/transport stepper motor for proper connection. Is the above component properly connected? Replace the stepper motor. Go to “Stepper motor (buffer/transport) and belt (buffer/transport) removal” on page 4-348. Replace the connections. 6Check the finisher diverter gate solenoid (upper bin) for proper operation. When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch FINISHER MOTOR TESTS. 4. Touch Finisher diverter gate solenoid (upper bin). Does the above component operate properly? Go to step 8.Go to step 7. 7Check the finisher diverter gate solenoid for proper connection. Is the above component properly connected? Replace the finisher diverter gate solenoid. Go to “Finisher diverter gate solenoid removal” on page 4-279. Replace the connection. 8Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 9.Replace the connections. 9POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. Step Action and questions Yes No
2-190 Service Manual 5058-030 Go Back Previous Next 483.03 Sensor (buffer path) late jam 2Check the sensor (buffer path) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (buffer path). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (buffer path) for proper connection. Is the above component properly connected? Replace the sensor (buffer path). Go to “Sensor (buffer path) removal” on page 4-322. Replace connections. 4Check the finisher PCBA for proper connection. Is the above component properly connected? Go to Step 5.Replace the connections. 5POR the machine. Does the error continue? Replace the finisher PCBA. Go to “Finisher PCBA removal” on page 4-285. Problem resolved StepAction and questionsYesNo 1Check the media path. Is the media path free of any media fragments? Go to step 2.Remove any media or media fragments. 2Check the sensor (buffer path) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SENSOR TESTS. 3. Touch FINISHER SENSOR TESTS. 4. Touch Sensor (buffer path). Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to Step 4.Go to Step 3. 3Check the sensor (buffer path) for proper connection. Is the above component properly connected? Replace the sensor (buffer path). Go to “Sensor (buffer path) removal” on page 4-322. Replace connections. Step Action and questions Yes No