Lexmark C 950 Service Manual

							Diagnostic information 2-201
  5058-030
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5Check the eject shaft roll motor 
for proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Media eject motor 
(forward).
5. Touch Media eject motor 
(reverse).
 Does the above component 
operate properly?
Go to step 7.Go to step 6.
6Check the eject shaft roll motor 
for proper connection.
 Is the above component 
properly connected?
Replace the eject shaft roll motor. 
Go to “Media eject motor assembly removal” on page 4-302.
Replace the connection.
7Check the sensor (lower media 
exit) for proper  operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (lower media 
exit).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 9.Go to Step 8.
8Check the sensor (lower media 
exit) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (lower media 
exit). 
Go to “Sensor (lower media exit) removal” on page 4-326.
Replace connections.
9Check the finisher PCBA for 
proper connection.
 Is the above component 
properly connected?
Go to Step 10.Replace the connections.
10POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
Step Action and questions Yes No 
						

							2-202  Service Manual 5058-030  
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491.01 Sensor (booklet media entrance) static jam
491.03 Sensor (booklet media entrance) late jam
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the sensor (booklet media 
entrance) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet 
media entrance).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 4.Go to Step 3.
3Check the sensor (booklet media 
entrance) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet 
media entrance). 
Go to “Sensor (booklet media entrance) removal” on page 4-319.
Replace connections.
4Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
If the error remains, then go to 
step 5.
Replace connections.
5Check the finisher PCBA for 
proper connection.
 Is the above component 
properly connected?
Go to Step 6.Replace the connections.
6POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments. 
						

							Diagnostic information 2-203
  5058-030
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2Check the sensor (booklet media 
entrance) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet 
media entrance).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 4.Go to Step 3.
3Check the sensor (booklet media 
entrance) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet 
media entrance). 
Go to “Sensor (booklet media entrance) removal” on page 4-319.
Replace connections.
4Check the booklet media 
entrance drive motor for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet entrance 
motor.
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 6.Go to Step 5.
5Check the booklet media 
entrance drive motor for proper 
connection.
 Is the above component 
properly connected?
Replace the booklet media 
entrance drive motor assembly. 
Go to “Booklet media entrance drive motor removal” on page 4-261.
Replace connections.
6Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
If the error remains, then go to 
step 7.
Replace connections.
Step Action and questions Yes No 
						

							2-204  Service Manual 5058-030  
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491.05 Sensor (booklet media entrance) lag jam
7Check the finisher PCBA for 
proper connection.
 Is the above component 
properly connected?
Go to Step 8.Replace the connections.
8POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the sensor (booklet media 
entrance) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
3. Touch Sensor (booklet media 
entrance).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 3.Go to Step 2.
2Check the sensor (booklet media 
entrance) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet 
media entrance). 
Go to “Sensor (booklet media entrance) removal” on page 4-319.
Replace connections.
3Check the booklet media 
entrance drive motor for proper 
operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet entrance 
motor.
 Does the above component 
operate properly?
Go to step 5.Go to step 4.
4Check the booklet media 
entrance drive motor for proper 
connection.
 Is the above component 
properly connected?
Replace the booklet media 
entrance drive motor assembly. 
Go to “Booklet media entrance drive motor removal” on page 4-261.
Replace connections.
Step Action and questions Yes No 
						

							Diagnostic information 2-205
  5058-030
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492.01 Sensor (booklet compiler media present) static jam
5Check the booklet unit interface 
contact for proper connection.
 Is the above component 
properly connected?
Go to Step 6.Replace the booklet unit interface 
contact.
6Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
Go to step 7.
Replace the connections.
7POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the sensor (booklet 
compiler media entrance) for 
proper  operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
3. Touch Sensor (booklet 
compiler media present).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 4.Go to Step 3.
3Check the sensor (booklet 
compiler media entrance) for 
proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet 
compiler media entrance). Go to 
“Sensor (booklet compiler media entrance) removal” on page 4-315.
Replace connections.
4Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
If the error remains, then go to 
step 5.
Replace the connections.
Step Action and questions Yes No 
						

							2-206  Service Manual 5058-030  
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493.01 Sensor (booklet media exit) static jam
5Check the finisher PCBA for 
proper connection.
 Is the above component 
properly connected?
Go to step 6.Replace the connections.
6POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the Sensor (booklet media 
exit)for proper  operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet 
media exit).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 4.Go to Step 3.
3Check the sensor (booklet media 
exit) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet 
media exit)
Go to “Sensor (booklet unit media exit) removal” on page 4-321.
Replace connections.
4Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
If the error remains, then go to 
step 5.
Replace the connections.
5Check the finisher PCBA for 
proper connection.
 Is the above component 
properly connected?
Go to step 6.Replace the connections.
6POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
Step Action and questions Yes No 
						

							Diagnostic information 2-207
  5058-030
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493.03 Sensor (booklet media exit) static jam
StepAction and questionsYesNo
1Check the media path.
 Is the media path free of any 
media fragments?
Go to step 2.Remove any media or media 
fragments.
2Check the sensor (booklet media 
exit)for proper  operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet 
media exit).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to Step 4.Go to Step 3.
3Check the sensor (booklet media 
exit) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet unit 
media exit).
Go to “Sensor (booklet unit media exit) removal” on page 4-321.
Replace connections.
4Check the booklet folding/exit 
motor for proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet folding/exit 
motor (forward).
5. Touch Booklet folding/exit 
motor (reverse).
 Does the above component 
operate properly?
Go to step 6.Go to step 5.
5Check the booklet folding/exit 
motor for proper connection.
 Is the above component 
properly connected?
Replace the booklet folding/exit 
drive motor. 
Go to “Booklet folding/exit drive motor assembly removal” on page 4-258.
Replace connections.
6Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
If the error remains, then go to 
step 7.
Replace the connections. 
						

							2-208  Service Manual 5058-030  
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493.05 Sensor (booklet media exit) lag jam
7Check the finisher controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Go to step 8.Replace the connections.
8POR the machine.
 Does the error continue?
Replace the finisher controller 
card assembly.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
StepAction and questionsYesNo
1Check the sensor (booklet media 
exit) for proper  operation.
1. Enter the Diagnostics Menu.
2. Touch SENSOR TESTS.
3. Touch FINISHER SENSOR 
TESTS.
4. Touch Sensor (booklet 
media exit).
 Does the display on the 
operator panel change every 
time the sensing area of the 
above sensor is interrupted or 
blocked?
Go to step 3.Go to step 2.
2Check the sensor (booklet media 
exit) for proper connection.
 Is the above component 
properly connected?
Replace the sensor (booklet 
media exit).
Go to “Sensor (booklet unit media exit) removal” on page 4-321.
Replace connections.
3Check the booklet folding/exit 
motor for proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet folding/exit 
motor (forward).
5. Touch Booklet folding/exit 
motor (reverse).
 Does the above component 
operate properly?
Go to step 5.Go to step 4.
Step Action and questions Yes No 
						

							Diagnostic information 2-209
  5058-030
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4Check the booklet folding/exit 
motor for proper connection.
 Is the above component 
properly connected?
Replace the booklet folding/exit 
motor. 
Go to “Booklet folding/exit drive motor assembly removal” on page 4-258.
Replace connections.
5Check the booklet fold solenoid 
for proper operation.
When performing motor tests, ensure 
that all cover and 
door interlock 
switches are 
overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch FINISHER MOTOR 
TESTS.
4. Touch Booklet knife 
solenoid.
 Does the above component 
operate properly?
Go to step 7.Go to step 6.
6Check the booklet fold solenoid 
for proper connection.
 Is the above component 
properly connected?
Replace the booklet fold 
solenoid. Go to “Booklet fold solenoid removal” on page 4-257.
Replace the connection.
7Check the booklet controller card 
assembly for proper connection.
 Is the above component 
properly connected?
Replace the booklet controller 
card assembly). 
Go to “Booklet controller card assembly removal” on page 4-254.
If the error remains, then go to 
step 8.
Replace the connections.
8Check the finisher PCBA for 
proper connection.
 Is the above component 
properly connected?
Go to step 9.Replace the connections.
9POR the machine.
 Does the error continue?
Replace the finisher PCBA.
Go to “Finisher PCBA removal” on page 4-285.
Problem resolved
Step Action and questions Yes No 
						

							2-210  Service Manual 5058-030  
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849.00 Hard drive failure
StepAction and questionsYesNo
1Check the hard drive data and 
power connections.
 Are the above connections 
connected properly?
Replace the hard drive.Replace the connections.
2Perform a POR.
 Does the error remain when the 
power is turned off/on again?
Replace the RIP PCBA.
Go to “RIP PCBA removal” on page 4-147.
Problem solved.