Lexmark C 950 Service Manual

							Diagnostic information 2-21
  5058-030
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200.05 
Paper jamSensor (registration) lag jam The media reached the sensor 
(registration) but did not clear it within the 
specified time.
Go to “200.05/200.55 Sensor 
(registration) lag jam” on page 2-88.
200.53 
Paper jamSensor (registration) late jam 
80K interval for feed rollers exceeded 
in tray 1The media is late reaching the sensor 
(registration) within the specified time after 
being fed from any given media tray.
Go to “200.53 Sensor (registration) late 
jam (80K interval exceeded for feed 
rollers)” on page 2-90.
200.55 
Paper jamSensor (registration) lag jam 
80K interval for feed rollers exceeded 
in tray 1The media reached the sensor 
(registration) but did not clear it within the 
specified time.
Go to “200.05/200.55 Sensor 
(registration) lag jam” on page 2-88.
201.01 
Paper jamSensor (media on belt) static jam Media remains detected by the sensor 
(media on belt) after power on.
Go to “201.01 Sensor (media on belt) 
static jam” on page 2-93.
201.03 
Paper jamSensor (media on belt) late jamThe media is late reaching the sensor 
(media on belt) within the specified time 
after reaching the sensor (registration).
Go to “201.03 Sensor (media on belt) 
late jam” on page 2-93.
202.01 
Paper jamSensor (fuser exit) static jam Media remains detected by the sensor 
(fuser exit) after power on.
Go to “202.01 Sensor (fuser exit) static 
jam” on page 2-96.
202.03 
Paper jamSensor (fuser exit) late jam The media is late reaching the sensor 
(fuser exit) within the specified time after 
reaching the sensor (registration).
Go to “202.03 Exit Sensor 1 Late Jam” 
on page 2-96.
202.04 
Paper jamSensor (fuser exit) lag jam The media reached the sensor (fuser exit) 
but did not clear it within the specified time.
Go to “202.04/202.05 Sensor (fuser exit) 
lag jam” on page 2-99.
202.05 
Paper jamSensor (fuser exit) cleared too soon 
jamThe media reached the sensor (fuser exit) 
but cleared too soon.
Go to “202.04/202.05 Sensor (fuser exit) 
lag jam” on page 2-99.
203.01 
Paper jam
Sensor (upper redrive) static jam Media remains detected by the sensor 
(upper redrive) after power on.
Go to “203.01 Sensor (upper redrive) 
static jam” on page 2-101.
2xx service error codes
Error code Description Action 
						

							2-22  Service Manual 5058-030  
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203.03 
Paper jamSensor (upper redrive) late jam The media is late reaching the sensor 
(upper redrive) within the specified time 
after reaching the sensor (fuser exit).
Go to “203.03 Sensor (upper redrive) 
late jam” on page 2-102.
203.05 
Paper jamSensor (upper redrive) lag jam The media reached the sensor (upper 
redrive) but did not clear it within the 
specified time.
Go to “203.05 Sensor (upper redrive) lag 
jam” on page 2-104.
230.01 
Paper jamSensor (duplex wait) static jam. Media remains detected by the sensor 
(duplex wait) after power on.
Go to “230.01 Sensor (duplex wait) 
static jam” on page 2-105.
231.03  
Paper jamSensor (duplex wait) late jam The media is late reaching the sensor 
(duplex wait) within the specified time after 
the upper redrive motor has turned on for 
duplexing.
Go to “231.03 Sensor (duplex wait) late 
jam” on page 2-106.
232.03 
Paper jamSensor (registration) late jam (Duplex 
direct)The media is late reaching the sensor 
(registration) within the specified time after 
the registration clutch has turned on for 
duplex direct mode.
Go to “232.03 Sensor (registration) late 
jam (duplex direct)” on page 2-108.
242.01 
Paper jamSensor (tray 2 feed out) static jam Media remains detected by the sensor 
(tray 2 feed out) after power on.
Go to “242.01 Sensor (tray 2 feed out) 
static jam” on page 2-109.
242.03 
Paper jamSensor  (tray 2 feed  out)  late jam The media is late reaching the sensor (tray 
2 feed out) within the specified time after 
the feed from tray 3 or tray 4 has started.
Go to “242.03/242.06 Sensor (tray 2 feed 
out) late jam” on page 2-110.
242.06 
Paper jamSensor (tray 2 feed out) failed to pick 
jamThe media is late reaching the sensor (tray 
2 feed out) within the specified time after 
the feed from tray 3 or tray 4 has started.
Go to “242.03/242.06 Sensor (tray 2 feed 
out) late jam” on page 2-110.
242.56 
Paper jamSensor (tray 2 feed out) late jam 
80K interval for feed rollers exceeded 
in tray 2.The media is late reaching the sensor (tray 
2 feed out) within the specified time after 
the feed from tray 2 has started.
Go to “242.56 Sensor (tray 2 feed out) 
late jam (80K interval exceeded for feed 
rolls)” on page 2-111.
243.01 
Paper jamSensor (tray 3 feed out) static jam Media remains detected by the sensor 
(tray 3 feed out) after power on.
Go to “243.01 Sensor (tray 3 feed out) 
static jam” on page 2-112.
2xx service error codes
Error code Description Action 
						

							Diagnostic information 2-23
  5058-030
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243.03 
Paper jamSensor  (tray 3 feed  out)  late jam The media is late reaching the sensor (tray 
3 feed out) within the specified time after 
the feed from tray 4 has started.
Go to “243.03/243.06 Sensor (tray 3 feed 
out) late jam” on page 2-113.
243.06 
Paper jamSensor (tray 3 feed out) failed to pick 
jamThe media is late reaching the sensor (tray 
3 feed out) within the specified time after 
the feed from tray 4 has started.
Go to “243.03/243.06 Sensor (tray 3 feed 
out) late jam” on page 2-113.
243.56 
Paper jamSensor (tray 3 feed out) late jam 
80K interval for feed rollers exceeded 
in tray 3.The media is late reaching the sensor (tray 
3 feed out) within the specified time after 
the feed from tray 4 has started.
Go to “243.56 Sensor (tray 3 feed out) 
late jam (80K interval exceeded for feed 
rolls)” on page 2-115.
244.01 
Paper jamSensor (tray 4 feed out) static jam Media remains detected by the sensor 
(tray 4 feed out) after power on.
Go to “244.01 Sensor (tray 4 feed out) 
static jam” on page 2-116.
244.06 
Paper jamSensor (tray 4 feed out) failed to pick 
jamThe media is late reaching the sensor (tray 
4 feed out) within the specified time after 
the feed from 4 has started.
Go to “244.06 Sensor (tray 4 feed out) 
late jam” on page 2-117.
244.56 
Paper jamSensor (tray 4 feed out) late jam 
80K interval for feed rollers exceeded 
in tray 3.The media is late reaching the sensor (tray 
4 feed out) within the specified time after 
the feed from tray 4 has started.
Go to “244.56 Sensor (tray 4 feed out) 
late jam (80K interval exceeded for feed 
rolls)” on page 2-119.
245.01 
Paper jamSensor (tray 5 feed out) static jam Media remains detected by the sensor 
(tray 5 feed out) after power on.
Go to “245.01 Sensor (tray 5 feed out) 
static jam” on page 2-121.
245.03 
Paper jamSensor  (tray 5 feed  out)  late jam The media is late reaching the sensor (tray 
5 feed out) within the specified time. 
Go to “245.03 Sensor (tray 5 feed out) 
late jam” on page 2-122.
245.06 
Paper jamSensor  (tray 5 feed  out)  lag jam The media reached the sensor (tray 5 feed 
out) but did not clear it within the specified 
time.
Go to “245.06 Sensor (tray 5 feed out) 
lag jam” on page 2-123.
245.56 
Paper jamSensor (tray 5 feed out) late jam 
80K interval for feed rollers exceeded 
in tray 5.The media is late reaching the sensor (tray 
5 feed out) within the specified time. 
Go to “245.56 Sensor (HCF feed out) 
late jam” on page 2-126.
2xx service error codes
Error code Description Action 
						

							2-24  Service Manual 5058-030  
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250.05 
Paper jamSensor (MPF feed out) lag jam The media reached the sensor (MPF feed 
out) but did not clear it within the specified 
time.
Go to “250.05 Sensor (MPF feed out) lag 
jam” on page 2-127.
250.06 
Paper jamSensor (MPF feed out) failed to pick 
jamThe media is late reaching the sensor 
(MPF feed out) within the specified time 
after the feed from the MPF has started.
Go to “250.06 Sensor (MPF feed out) 
late jam” on page 2-131.
250.56 
Paper jamSensor (MPF feed out) late jam 
80K interval for feed rollers exceeded 
in tray 3.The media is late reaching the sensor 
(MPF feed out) within the specified time 
after the feed from tray 4 has started.
Go to “250.56 Sensor (MPF feed out) 
late jam (80K interval exceeded for feed 
rolls)” on page 2-132.
3xx service errors
Error code Description Action
324.xx  
Service finisher errorTray 2 lift motor failure The Tray 2 lift motor did not raise to the 
appropriate position.
Go to “324.xx Tray 2 lift motor failure” 
on page 2-135.
334.xx  
Service finisher errorTray 3 lift motor failure The Tray 3 lift motor did not raise to the 
appropriate position.
Go to “334.xx Tray 3 lift motor failure” 
on page 2-136.
344.xx  
Service finisher errorTray 4 lift motor failure The Tray 4 lift motor did not raise to the 
appropriate position.
Go to “344.xx Tray 4 lift motor failure” 
on page 2-137.
354.xx  
Service finisher errorTray 5 lift motor failure The Tray 5 lift motor did not raise to the 
appropriate position.
Go to “354.xx Tray 5 lift motor failure” 
on page 2-138.
381.01  
Service finisher errorSensor (booklet front tamper HP) late 
errorThe sensor (booklet front tamper HP) did 
not activate within the specified time.
Go to “381.01 Sensor (front tamper HP) 
late jam” on page 2-133.
381.02  
Service finisher errorSensor (front tamper HP) lag error The sensor (front tamper HP) activated, 
but did not clear it within the specified time.
Go to “381.02 Sensor (front tamper HP) 
lag jam” on page 2-139.
2xx service error codes
Error code Description Action 
						

							Diagnostic information 2-25
  5058-030
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381.03  
Service finisher errorSensor (rear tamper HP) late error The sensor (rear tamper HP) did not 
activate within the specified time.
Go to “381.03 Sensor (rear tamper HP) 
late jam” on page 2-140.
381.04  
Service finisher errorSensor (rear tamper HP) lag error The sensor (rear tamper HP) activated, but 
did not clear within the specified time.
Go to “381.04 Sensor (rear tamper HP) 
lag jam” on page 2-141.
381.05  
Service finisher errorSensor (stapler carriage HP) late error The sensor (stapler carriage HP) did not 
activate within the specified time.
Go to “381.05 Sensor (stapler carriage 
HP) late jam” on page 2-142.
381.06  
Service finisher errorSensor (stapler carriage HP) lag error The sensor (stapler carriage HP) activated 
but did not clear within the specified time.
Go to “381.06 Sensor (stapler carriage 
HP) lag jam” on page 2-143.
381.07  
Service finisher errorStapler unit error The sensing area of the sensor (stapler 
unit motor HP) inside the stapler unit 
assembly is not interrupted within the 
specified timer after the stapler unit motor 
starts moving to the home position.
Go to “381.07 Stapler unit failure” on 
page 2-144.
381.08  
Service finisher errorSensor (media eject clamp HP) late 
errorThe sensor (media eject clamp HP) didn’t 
activate within the specified time.
Go to “381.08 Sensor (media eject 
clamp HP late jam” on page 2-144.
381.09  
Service finisher errorSensor (media eject clamp HP) lag 
errorThe sensor (media eject clamp HP) 
activated, but did not clear within the 
specified time.
Go to “381.09 Sensor (media eject 
clamp HP) lag jam” on page 2-145.
381.10  
Service finisher errorSensor (media eject shaft HP) late 
errorThe sensor (media eject clamp HP) did not 
activate within the specified time.
Go to “381.10 Sensor (media eject shaft 
HP) late jam” on page 2-146.
381.11  
Service finisher errorSensor (media eject shaft HP) lag error The sensor (media eject shaft HP) 
activated, but did not clear within the 
specified time.
Go to “381.11 Sensor (media eject shaft 
HP) lag jam” on page 2-148.
381.12  
Service finisher errorStacker bin error The sensor (stacker bin level encoder) did 
not activate within the specified time after 
the tray starts to lift.
Go to “381.12 Stacker bin failure” on 
page 2-149
.
3xx service errors
Error code Description Action 
						

							2-26  Service Manual 5058-030  
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381.13  
Service finisher errorSensor (stacker bin upper limit) error The media level exceeds the height that is 
allowed by the sensor (stacker upper limit).
Go to “381.13 Sensor (stacker bin upper 
limit) error” on page 2-151.
381.14  
Service finisher errorSensor (stacker bin no media) error The media level doesn’t reach the height 
that is allowed by the sensor (stacker bin 
no media).
Go to “381.14 Sensor (stacker bin no 
media) error” on page 2-153.
381.15  
Service finisher errorSensor (punch side reg 1) lag error
Sensor (punch side reg 2) lag errorThe sensor (punch side reg 1) or (punch 
side reg 2) activated, but did not clear 
within the specified time.
Go to “381.15 Sensor (punch side reg 1/
2) lag jam” on page 2-155.
381.16  
Service finisher errorSensor (punch cam HP) late error The sensing area of the sensor (punch 
cam HP) is not interrupted during the 
specified time after the punch unit starts 
moving to the home position.
Go to “381.16 Sensor (punch cam HP) 
late jam” on page 2-157.
381.17  
Service finisher errorSensor (punch cam HP) lag error The sensor (punch cam HP) activated, but 
did not clear within the specified time.
Go to “381.17 Sensor (punch cam HP) 
lag jam” on page 2-158.
381.18  
Service finisher errorSensor (punch carriage shift HP) late 
errorThe sensor (punch carriage shift HP) didn’t 
activate within the specified time.
Go to “381.18 Sensor (punch carriage 
shift HP) late jam” on page 2-159.
381.19  
Service finisher errorSensor (punch carriage shift HP) lag 
errorThe sensor (punch carriage shift HP) 
activated, but did not clear within the 
specified time.
Go to “381.19 Sensor (punch carriage 
shift HP) lag jam” on page 2-160.
381.20  
Service finisher errorSensor (punch cam HP) late error The sensing area of the sensor (punch 
cam HP) is not interrupted during the 
specified time after the punch unit starts 
moving to the home position.
Go to “381.16 Sensor (punch cam HP) 
late jam” on page 2-157.
381.21 
Service finisher errorSensor (punch cam HP) lag error The sensor (punch cam HP) activated, but 
did not clear within the specified time.
Go to “381.17 Sensor (punch cam HP) 
lag jam” on page 2-158.
3xx service errors
Error code Description Action 
						

							Diagnostic information 2-27
  5058-030
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381.22 
Service finisher errorSensor (punch carriage shift HP) late 
errorThe sensor (punch carriage shift HP) didn’t 
activate within the specified time.
Go to “381.18 Sensor (punch carriage 
shift HP) late jam” on page 2-159.
381.23 
Service finisher errorSensor (punch cam HP) lag error The sensor (punch cam HP) activated, but 
did not clear within the specified time.
Go to “381.17 Sensor (punch cam HP) 
lag jam” on page 2-158.
381.26 
Service finisher errorSensor (decurler cam HP) late error The sensor (decurler cam HP) didn’t 
activate within the specified time.
Go to “381.26 Sensor (decurler cam HP) 
late jam” on page 2-161.
381.27 
Service finisher errorSensor (decurler cam HP) lag error The sensor (decurler cam HP) activated, 
but did not clear within the specified time.
Go to “381.27 Sensor (decurler cam HP) 
lag jam” on page 2-162.
381.28 
Service finisher errorSensor (decurler cam HP) late error The sensor (decurler cam HP) didn’t 
activate within the specified time.
Go to “381.26 Sensor (decurler cam HP) 
late jam” on page 2-161.
381.29 
Service finisher errorSensor (decurler cam HP) lag error The sensor (decurler cam HP) activated, 
but did not clear within the specified time.
Go to “381.27 Sensor (decurler cam HP) 
lag jam” on page 2-162.
381.30 
Service finisher errorSensor (booklet front tamper HP) late 
errorThe sensor (booklet front tamper HP) 
didn’t activate within the specified time.
Go to “381.30 Sensor (booklet front 
tamper HP) late jam” on page 2-163.
381.31 
Service finisher errorSensor (booklet front tamper HP) lag 
errorThe sensor (booklet front tamper HP) 
activated, but did not clear within the 
specified time.
Go to “381.31 Sensor (booklet front 
tamper HP) lag jam” on page 2-165.
381.32 
Service finisher errorSensor (booklet end guide HP) lag 
errorThe sensor (booklet end guide HP) 
activated, but did not clear within the 
specified time.
Go to “381.32 Sensor (booklet end 
guide HP) lag jam” on page 2-166.
381.33 
Service finisher errorSensor (booklet rear tamper HP) late 
errorThe sensor (booklet rear tamper HP) didn’t 
activate within the specified time.
Go to “381.33 Sensor (booklet rear 
tamper HP) late jam” on page 2-168
.
3xx service errors
Error code Description Action 
						

							2-28  Service Manual 5058-030  
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381.34 
Service finisher errorSensor (booklet rear tamper HP) lag 
errorThe sensor (booklet rear tamper HP) 
activated, but did not clear within the 
specified time.
Go to “381.34 Sensor (booklet rear 
tamper HP) lag jam” on page 2-169.
381.35 
Service finisher errorSensor (booklet knife folding) failure The sensor (booklet knife folding) 
activated, but did not clear within the 
specified time.
Go to “381.35 Sensor (booklet knife 
folding) failure” on page 2-171.
381.36 
Service finisher errorBooklet unit failure The booklet unit is detected as open after 
power on.
Go to “381.36 Booklet unit fail” on 
page 2-172.
381.37 
Service finisher errorSensor (booklet knife HP) late error The sensor (booklet knife HP) activated, 
but did not clear within the specified time.
Go to “381.37 Sensor (booklet knife HP) 
late jam” on page 2-173.
381.38  
Service finisher errorSensor (booklet knife HP) lag error The sensor (booklet knife HP) activated, 
but did not clear within the specified time.
Go to “381.38 Sensor (booklet knife HP) 
lag jam” on page 2-175.
381.39  
Service finisher errorBooklet stapler error The booklet stapler unit is not completely 
inserted into the booklet maker unit 
assembly or it has failed.
Go to “381.39 Booklet Staple Fail” on 
page 2-177.
381.40 
Service finisher errorSensor (booklet compiler media 
present) errorThe sensing area of the sensor (booklet 
compiler no media) did not detect any 
media when the booklet stapler motor was 
activated.
Go to “381.40 Sensor (booklet compiler 
media present) error” on page 2-178.
381.41 
Service finisher errorCommunication error with booklet 
controller card assemblyA communication error has occurred with 
the booklet controller card assembly and 
the finisher controller card assembly.
Go to “381.41 Communication error with 
booklet controller card assembly” on 
page 2-179.
3xx service errors
Error code Description Action 
						

							Diagnostic information 2-29
  5058-030
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4xx service error codes
Error code Description Action
401.01  
Service finisher errorSensor (finisher media entrance) static 
jam.Media remains detected by the sensor 
(finisher media entrance).
Go to “401.01 Sensor (finisher media 
entrance) static jam” on page 2-179.
401.03  
Service finisher errorSensor (bridge media entrance) late 
jamThe media is late reaching the sensor 
(bridge unit media entrance) within the 
specified time.
Go to “401.03 Sensor (bridge media 
entrance) late jam” on page 2-180.
401.05  
Service finisher errorSensor (bridge media entrance) lag 
jamThe sensor (bridge media entrance) 
activated, but did not clear within the 
specified time.
402.01  
Service finisher errorSensor (bridge media exit) static jam Media remains detected by the sensor 
(bridge media exit).
Go to “402.01 Sensor (bridge media 
exit) static jam” on page 2-182.
402.03  
Service finisher errorSensor (bridge media exit) late jam The media is late reaching the sensor 
(bridge media exit) within the specified 
time.
Go to “402.03 Sensor (bridge media 
exit) late jam” on page 2-184.
481.01  
Service finisher errorSensor (finisher media entrance) static 
jamMedia remains detected by the sensor 
(finisher media entrance).
Go to “401.01 Sensor (finisher media 
entrance) static jam” on page 2-179.
481.03  
Service finisher errorSensor (finisher media entrance) late 
jamThe media is late reaching the sensor 
(bridge media exit) within the specified 
time.
Go to “481.03 Sensor (finisher media 
entrance) late jam” on page 2-186.
482.01  
Service finisher errorSensor (diverter gate) static jam A (to 
stacker bin)Media remains detected by the sensor 
(diverter gate).
Go to “482.01 Sensor (diverter gate) 
static jam A (to stacker bin)” on 
page 2-186.
482.01  
Service finisher errorSensor (diverter gate) static jam B (to 
stacker bin)Media remains detected by the sensor 
(diverter gate).
Go to “482.01 Sensor (diverter gate) 
static jam B (to top bin)” on page 2-187.
482.03  
Service finisher errorSensor (diverter gate) late jam The media is late reaching the sensor 
(diverter gate) within the specified time.
Go to “482.03 Sensor (diverter gate) late 
jam” on page 2-188.
483.01  
Service finisher errorSensor (buffer path) static jam Media remains detected by the sensor 
(buffer path).
Go to “483.01 Sensor (buffer path) static 
jam” on page 2-189. 
						

							2-30  Service Manual 5058-030  
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483.03  
Service finisher errorSensor (buffer path) late jam The media is late reaching the sensor 
(diverter gate) within the specified time.
Go to “483.03 Sensor (buffer path) late 
jam” on page 2-190.
484.01  
Service finisher errorSensor (compiler media present) static 
jamMedia remains detected by the sensor 
(stacker bin no media).
Go to “484.01 Sensor (compiler media 
present) static jam” on page 2-192.
485.01 
Service finisher errorSensor (upper media exit) static jam Media remains detected by the sensor 
(upper media exit).
Go to “485.01 Sensor (upper media exit) 
static jam” on page 2-193.
485.03  
Service finisher errorSensor (upper media exit) late jam The media is late reaching the sensor 
(upper media exit) within the specified 
time.
Go to “485.03 Sensor (upper media exit) 
late jam” on page 2-194.
485.05  
Service finisher errorSensor (upper media exit) lag jam The sensor (upper media exit) activated, 
but did not clear within the specified time.
Go to “485.05 Sensor (upper media exit) 
lag jam” on page 2-195.
486.01  
Service finisher errorSensor (lower media exit) static jam Media remains detected by the sensor 
(lower media exit).
Go to “486.01 Sensor (lower media exit) 
static jam” on page 2-196.
486.03  
Service finisher errorSensor (lower media exit) late jam The media is late reaching the sensor 
(upper media exit) within the specified 
time.
Go to “486.03 Sensor (lower media exit) 
late jam” on page 2-197.
486.05  
Service finisher errorSensor (lower media exit) lag jam The sensor (lower media exit) activated, 
but did not clear within the specified time.
Go to “486.05 Sensor (lower media exit) 
lag jam” on page 2-198.
487.05  
Service finisher errorSensor (compiler media present) lag 
jamThe sensor (compiler media present) 
activated, but did not clear within the 
specified time.
Go to “487.05 Sensor (compiler media 
present) late jam” on page 2-200.
491.01  
Service finisher errorSensor (booklet media entrance) static 
jamMedia remains detected by the sensor 
(booklet media entrance).
Go to “491.01 Sensor (booklet media 
entrance) static jam” on page 2-202.
491.03  
Service finisher errorSensor (booklet media entrance) late 
jamThe media is late reaching the sensor 
(booklet media entrance) within the 
specified time.
Go to “491.03 Sensor (booklet media 
entrance) late jam” on page 2-202.
4xx service error codes
Error code Description Action