Palm I705 Wireless Handheld Instructions Manual
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Resetting your handheld 201 3.From the Users pop-up menu, select the appropriate user name. 4.Select an application from the list. 5.Click Conduit Settings, and do one of the following: The MyPalm Update conduit: Set update options. Enter your Username and Password, and select the check box to set these options as a default. Other applications: Click Macintosh overwrites handheld. Changing the HotSync setting from the default affects only the next HotSync operation. Thereafter, the HotSync Actions revert to their default settings. To use a new setting on an ongoing basis, click Make Default. Thereafter, whatever you selected as the default setting is used for HotSync operations. 6.Click OK. 7.Repeat steps 4 through 6 to change conduit settings for other applications. 8.Close the Conduit Settings window. 9.Perform a HotSync operation.
203 APPENDIX B Frequently Asked Questions If you encounter a problem with your handheld, do not call Technical Support until you have reviewed the following list of frequently asked questions, and you have also reviewed the following: The README file located in the folder where you installed the Palm™ Desktop software on Windows your computer or on your installation CD for Macintosh users The Palm Desktop online Help The Palm Desktop software for the Macintosh User’s Guide located in the Documentation folder on your installation CD The “Palm Support Assistant” knowledgebase, accessible at www.palm.com under the Support section The most recent Palm™i700 Series handheld HelpNotes on your regional web site If you are still having problems, contact Technical Support. See the Customer Support card that comes with your handheld, or go to www.palm.com. NOTEThousands of third-party add-on applications have been written for the Palm OS® handhelds. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.
Appendix B Frequently Asked Questions 204 Software installation problems The Palm Desktop Installer Menu did not appear when I inserted the CD-ROM into my Windows computer.1.Click the Start button. 2.Choose Run from the Start menu. 3.Click Browse. 4.Locate your CD-ROM drive and select the Setup.exe file. 5.Click Open. 6.Click OK. I cannot install Palm Desktop software on my Windows computer.Try the following: 1.Disable any virus scanning software on your computer. 2.Press CTRL-ALT-DELETE and end all tasks except Systray and Explorer. If a dialog with buttons appears instead of a list of tasks, click the Task List button and then end all tasks except Systray and Explorer. 3.Make sure your computer has at least 30 MB of disk space available. 4.Delete all temporary files. 5.Run ScanDisk on your computer. 6.Reinstall Palm Desktop software. I cannot install Palm Desktop software on a Mac computer.Try the following: 1.Disable any virus scanning software on your computer. 2.Quit any open applications. 3.Make sure your computer has at least 25 MB of disk space available. 4.Reinstall Palm Desktop software.
Operating problems 205 Operating problems I don’t see anything on my handheld’s screen.Try each of these in turn: Press an application button to ensure your handheld is turned on. Tap the Contrast icon in the upper-right corner of the Graffiti ® writing area. If the Contrast dialog box appears, adjust the contrast by holdin g dow n the up scroll bu tton for a few seconds. If this doesn’t work, hold the down scroll button for a few seconds. If your handheld was exposed to cold, make sure it is at room temperature. Recharge the unit. Perform a soft reset. If your handheld still doesn’t turn on, perform a hard reset. See “Resetting your handheld” in Appendix A. IMPORTANTWith a hard reset, all records and entries stored in your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. You can restore any data previously synchronized with your computer during the next HotSync® operation. I get a warning message telling me my handheld memory is full.Purge records from Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your handheld. See “Purging records” in Chapter 6. You may need to perform a HotSync operation to recover the memory. Delete unused memos and records. If necessary, you can save these records. See “Deleting records” in Chapter 6. If you have installed additional applications on your handheld, remove them to recover memory. See “Removing applications” in Chapter 6. My handheld keeps turning itself off.Your handheld is designed to turn itself off after a period of inactivity. This period can be set at one, two, or three minutes. Check the Auto-off setting. See “Auto-off delay” in Chapter 17. My handheld is not making any sounds.Check the System, Alarm and Game Sound settings. See “System, alarm, and game sounds” in Chapter 17. My handheld’s indicator light is not blinking when alarms occur.Check the Alarm indicator light setting. See “Alarm vibrate and indicator light settings” in Chapter 17.
Appendix B Frequently Asked Questions 206 Tapping and writing problems My handheld does not vibrate when alarms occur.Check the Alarm Vibrate setting. See “Alarm vibrate and indicator light settings” in Chapter 17. My handheld has frozen. Perform a soft reset. See “Resetting your handheld” in Appendix A. When I tap the buttons or screen icons, my handheld activates the wrong feature. Calibrate the screen. See “Digitizer preferences” in Chapter 17. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my handheld to recognize my handwriting.For your handheld to recognize handwriting input with the stylus, you need to use Graffiti writing. See “Using Graffiti writing to enter data” in Chapter 3. Make the Graffiti character strokes in the Graffiti writing area, not on the display part of the screen. Write Graffiti strokes for letters in the left-hand side, and the strokes for numbers in the right-hand side of the Graffiti writing area. Make sure that Graffiti is not shifted into extended or punctuation modes. See “Using Graffiti writing to enter data” in Chapter 3. See “Graffiti tips” in Chapter 3 for tips on increasing your accuracy when you write Graffiti characters.
Wireless problems 207 Wireless problems The signal strength is weak.You can monitor the transmission signal strength using the Signal Strength bar graph and text message on the Wireless Preferences screen. See “Monitoring the transmission signal” in Chapter 4 for more information. Monitor the signal strength while you try the following solutions: Move away from your original location, five to ten feet in any direction. If you’re indoors, stand near a window, or move outdoors. Open metal blinds on windows. If you’re in an underground parking lot or other space below street level, move to a location above ground. If you’re in a crowd, move to a less crowded area. If you’re in a vehicle, keep your handheld level with the windshield. The metal frame of the vehicle shields radio signals. Mountains and buildings may also block signals. If you’re outdoors, move away from overhead electrical wires. Move from under trees. I can’t access the network.Make sure your handheld is activated. Check the battery icon to verify the battery is charged. See “Step 2: Charge your handheld” in Chapter 1. Make sure the radio is on and within range by verifying the indicator light is flashing green. See “Using the indicator light” in Chapter 4. Verify that the signal strength indicator on the radio panel shows a strong signal. See “Monitoring the transmission signal” in Chapter 4. The network may be down. Try again later.
Appendix B Frequently Asked Questions 208 Application problems I can’t access a web clipping application.Make sure the radio is on and within range by verifying the indicator light is flashing green. See “Using the indicator light” in Chapter 4. Try to access the MyPalm™ mobile portal by pressing the Wireless button. –If you can access the MyPalm mobile portal, network service is available. It may be that the web clipping server currently is not accessible. Try again later. –If you cannot access the MyPalm mobile portal, network service may be down. Try again later. For questions and support for third-party web clipping applications, please contact the software developer directly. I tapped the Today button, but it does not show the correct date.Your handheld is not set to the current date. Make sure the Set Date box in the Date and Time Preferences screen displays the current date. See “Date and Time preferences” in Chapter 17 for more information. I know I entered some records, but they do not appear in the application.Check the Categories pick list (upper-right corner). Choose All to display all of the records for the application. Check Security and confirm that Private Records is set to Show private records. In To Do List, tap Show and see if Show Only Due Items is selected. I am having problems listing memos the way I want to see them.If you cannot manually arrange the order of the memos in the list screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. If you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your handheld still appear in the order defined in the Memo Preferences setting. In other words, the sort settings you use with Palm Desktop software are not transferred to your handheld. I created an event in Date Book, but it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day View to see the overlapping events.
HotSync problems 209 HotSync problems I cannot do a HotSync operation; what should I check to make sure I am doing it correctly?Make sure the HotSync cradle is connected securely. On a Windows computer try these steps: Check the Windows system tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software. Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. If you are using the serial cradle, make sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the HotSync cradle. On a Mac computer try these steps: Make sure HotSync Manager is enabled. If it is not, double- click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab. If you are using the optional serial cradle, double-click the HotSync Manager icon in the Palm folder and then click the Serial Port Settings tab. Make sure Local is selected and that the port selection matches the port where your HotSync cradle is attached. I did a HotSync operation, but one of my applications did not synchronize.On a Windows computer, click the HotSync Manager and choose Custom. Check that the correct conduit is active. On a Mac computer, double-click the HotSync Manager icon. From the HotSync menu, choose Conduit Settings. Select your user name from the User pop-up menu, and check that the correct conduit is active. I am using Outlook as my PIM, but I cannot do a HotSync operation.Click the HotSync Manager and choose Custom. Check that the correct conduit is active. Check that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected. I cannot launch the HotSync Manager.If you are using the optional serial cradle, or if you are performing a HotSync operation using a modem, make sure you are not running another program, such as America Online, that uses the serial port you selected in the Setup dialog box. Backup the Palm Desktop software, uninstall it, then reinstall it.
Appendix B Frequently Asked Questions 210 I tried to do a local HotSync operation, but it did not complete successfully.Make sure your handheld is seated in the cradle correctly. Check the connection between the HotSync cradle and the USB or serial port on your computer. Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld. Make sure the date on your computer matches the date on your handheld. Read the HotSync Log for the user account for which you are performing a HotSync operation On a Windows computer, try each step in turn: Make sure HotSync Manager is running. If it is running, close it, and restart it. Make sure you selected Local USB or Local Serial, as appropriate, from the HotSync Manager menu. If you are using the serial cradle, make sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the HotSync cradle. If you are using the serial cradle, try a lower baud rate setting on the Local tab in the Setup dialog. If you are using the serial cradle, make sure you aren’t running a program, such as America Online, that uses the serial port you selected in the Setup dialog box. On a Mac computer, try each step in turn: Make sure HotSync Manager is enabled on the HotSync Controls tab in the HotSync Software Setup window. If you are using the optional serial cradle, make sure you selected Local on the Serial Port Settings tab in the HotSync software settings window, and that the Local Setup port matches the port where your HotSync cradle is connected. If you are using the optional serial cradle, try a lower Speed setting on the Serial Port Settings tab If you are using the optional serial cradle, make sure you aren’t running a program, such as America Online, fax or telephony software, or AppleTalk networking that uses the serial port you selected in the Serial Port Settings tab.