Palm I705 Wireless Handheld Instructions Manual

							HotSync problems
211
I tried to do a modem HotSync 
operation, but it did not complete 
successfully.Check the following on your computer:

Make sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.

Make sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 

Make sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a 
modem that has an auto-off feature.

Make sure the modem is connected properly to your 
computer and is connected to the incoming phone line.
On a Windows computer, check the following:

Make sure Modem is checked in the HotSync Manager 
menu.

Confirm that the Setup String in the Setup dialog box 
configures your modem correctly. You may need to select a 
different Modem Type or enter a custom Setup String. Most 
m o d e m s  h a ve  a  S e t u p  S t r i n g  t h a t c a u s es  t h e m  to  s e n d  in it i a l 
connection sounds to a speaker. You can use these sounds to 
check the modem connection.

Confirm that the Speed setting in the Setup dialog box 
works for your modem. If you have problems using the As 
Fast As Possible option or a specific speed, try using a 
slower speed.

Make sure you are not running another program, such as 
WinFax, CompuServe, or America Online that uses the 
serial port you selected in the Setup dialog box.

Make sure your modem resets before you try again. (Turn 
off your modem, wait a minute, then turn it back on.)
On a Mac computer, check the following:

Make sure Modem is selected on the Serial Port Settings tab 
in the HotSync Software Setup window.

You may need to select a different Modem type or enter a 
Custom setup string on the Serial Port Settings tab. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can turn on the Modem 
Speaker option and use these sounds to check the modem 
connection.

Make sure you are not running another program, such as 
America Online, fax or telephony software, or AppleTalk 
networking that uses the serial port you selected in the 
Serial Port Settings tab. 
						

							Appendix B Frequently Asked Questions
212
I tried to do a modem HotSync 
operation, but it did not complete 
successfully.
(continued)
Make sure your modem resets before you try again. (Turn 
off your modem, wait a minute, then turn it back on.)
Check the following on your handheld:

Confirm that the telephone cable is securely attached to 
your modem.

Make sure the dialing instruction dials the correct phone 
number. 

If you need to dial an outside line prefix, make sure you 
selected the Dial Prefix option on your handheld and 
entered the correct code.

If the telephone line you are using has Call Waiting, make 
sure you selected the Disable call waiting option under 
Modem Sync Phone Setup on your handheld and entered 
the correct code.

Make sure the telephone line you are using is not noisy, 
which can interrupt communications.

Check the batteries in your modem and replace them if 
necessary.
I can’t perform an IR HotSync 
operation.
On a Windows computer, be sure the HotSync Manager is 
running and the Serial Port for local operations is set to the 
simulated port for infrared communication. See “IR 
HotSync operations” in Chapter 16 for details.

On a Mac computer, make sure the infrared 
communications extensions have been installed in the 
Extensions folder inside the System Folder. Next, open the 
HotSync Software Setup window and be sure HotSync 
Manager is enabled and that the Local Setup Port is set to 
Infrared Port. See “IR HotSync operations” in Chapter 16 for 
more information.

On your handheld, be sure the HotSync application is set to 
Local, with the option IR to PC/Handheld.

Be sure the IR port of your handheld is aligned directly 
opposite to, and within a few inches of, the infrared device 
of your computer.

IR HotSync operations do not work after you receive a low 
battery warning. Check the battery power of your 
handheld. Recharge the internal battery.
My handheld appears to freeze 
when I place it near my computer.Move your handheld away from the computer’s infrared port. 
						

							Beaming problems
213
Beaming problems
When I press the HotSync button on 
the cradle, nothing happens on 
Palm Desktop software and my 
handheld times out.
Make a copy of your Palm folder. Uninstall, then reinstall 
Palm Desktop software.

Turn on your handheld and tap the Applications icon. Tap 
the HotSync icon, then tap Local.
When I perform a HotSync 
operation, my information does not 
transfer to Palm Desktop software.
If you have performed a HotSync operation successfully, 
but you cannot find the data from your handheld on Palm 
Desktop software, check to see you have the correct user 
name selected for viewing data.

On a Windows computer, click the HotSync Manager and 
choose Custom. Check that all conduits are set to 
synchronize files.

On a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, choose Conduit Settings. 
Select your user name from the User pop-up menu, and 
check that the correct conduit is active. 
My handheld displays the message 
“Waiting for sender” when it’s near 
my  co m p ute r’s infrared port.
Your computer’s infrared port may be set to search 
automatically for the presence of other infrared devices. 
Consult the documentation for your operating system for 
information about turning off this option.

In some cases, simply moving your handheld away from the 
computer’s infrared port solves the problem.
I want to synchronize my computer 
with more than one handheld.
If the computer running Palm Desktop software 
synchronizes with more than one handheld, each handheld 
must have a unique name. Assign a user name to your 
handheld the first time you perform a HotSync operation.

Please be aware that synchronizing more than one 
handheld with the same user name causes unpredictable 
results and, potentially, loss of your personal information.
I cannot beam data to another Palm 
OS handheld.
Confirm that your handheld and the other Palm OS 
handheld are between ten centimeters (approximately 4) 
and one meter (approximately 39) apart, and that the path 
between the two handhelds is clear of obstacles. Beaming 
distance to other Palm OS handhelds may be different.

Move your handheld closer to the receiving handheld. 
						

							Appendix B Frequently Asked Questions
214
Recharging problems
Password problems
When someone beams data to my 
handheld, I get a message telling me 
it is out of memory.
Your handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30KB application, you must 
have at least 60KB free.

Perform a soft reset. See “Performing a soft reset” in 
Appendix A for more information.
When I place my handheld in the 
cradle, the indicator light does not 
go on.
Confirm that your handheld is well seated in the cradle.

Confirm that your recharger cable is properly connected to 
the back of the cradle’s USB or serial port connector that 
plugs into your computer.

Confirm that your recharger is plugged into an AC outlet 
that has power.

If you have not used your handheld for a long period, such 
as an extended vacation, the battery may not contain 
enough charge to power the indicator light. After your 
handheld has recharged, the indicator light will function 
normally.
I forgot the password, and my 
handheld is not locked.
First, use the password hint to try and remember the 
password. If this does not help, or if you do not have a 
password hint, you can use Security to delete the password, 
but your handheld deletes all entries marked as private. 
However, if you perform a HotSync operation before you 
delete the password: the HotSync process backs up all 
entries, whether or not they are marked private. Then, you 
can follow these steps to restore your private entries:
–Use the Palm Desktop software and the cradle or infrared 
communication to synchronize your data.
–Tap Forgotten Password in Security to remove the 
password and delete all private records.
–Perform a HotSync operation to synchronize your data 
and restore the private records by transferring them from 
your computer to your handheld. 
						

							Technical support
215
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, contact your regional technical support office by e-mail, 
phone, or fax. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please be ready to provide the following 
information:

The name and version of the operating system you are using

The actual error message or state you are experiencing

The steps you take to reproduce the problem

The version of handheld software you are using and available memory
To find version and memory information:
1.Tap the Applications icon  . 
2.Tap the Menu icon  . 
3.Tap App, and then tap Info.
NOTEThousands of third-party add-on applications have been written for the 
Palm OS handhelds. Unfortunately, we are not able to support such a large 
number of third-party applications. If you are having a problem with a third-
party application, please contact the developer or publisher of that software.
4.Tap Version to see version numbers, and tap Size to see the amount of free 
memory in kilobytes.
I forgot the password and my 
handheld is locked.
First, use the password hint to try and remember the 
password. If this does not help, or if you do not have a 
password hint, you must perform a hard reset to continue 
using your handheld. See “Performing a hard reset” in 
Appendix A for more information. 
						

							Appendix B Frequently Asked Questions
216 
						

							217
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTEThis equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTIONChanges or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user’s authority to operate this equipment.
In August 1996, the Federal Communications Commission (FCC) of the United States with its action 
in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio 
frequency electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are 
consistent with the safety standard previously set by both U.S. and international standards bodies. 
The design of this product complies with the FCC guidelines and these international standards.
Palm i700 Series Product Family
Tested to Comply 
With FCC Standards
FOR HOME OR OFFICE USEResponsible Party:
Palm, Inc. 
5470 Great America Parkway
Santa Clara, California 95052
United States of America
(408) 878-9000 
						

							Product Regulatory Information
218
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in 
accordance with your local regulations. 
						

							219
Index
A
ABA (Address Book archive file) 28
Accented characters
Graffiti writing 24
Activation 7
Activation key 7
Add-on applications 93–97
Address Book
*If Found Call* entry 101
adding custom fields 103
adding e-mail address from 53
archive files (.aba) 28
business card for beaming 26
categorizing records 83
conduit for synchronizing 155
creating records 80
deleting records 81
displaying category 103
displaying data in the Address list 102
finding records 86–87
fonts 91
menus 102
notes for records 91
opening 99
overview 99
private records 143
sorting records 89
Agenda (Date Book view) 125
Alarm
LED setting 178
lists 92
preset 127
setting in Clock 112
setting in Date Book 119
setting in Note Pad 134
sound 113, 127, 178, 205
vibrate setting 178
Alphabet
Graffiti writing 20
onscreen keyboard 14Application buttons 11, 73, 99, 115, 174
Applications
Address Book 99
beaming 26–27
Calculator 105
Card Info 109
categories 75
Clock 111
Date Book 115
font style 92
installing 93–97
Launcher 73–76
Memo Pad 129
mobile portal 38
Note Pad 133
opening 73
plug-in 191
preferences for 79
removing 97
security 137
size in kilobytes 215
To Do List 145
version of 215
viewing as icons 76
viewing as list 76
See also Add-on applications
Archive files
importing data from 28
for main applications 28
saving deleted records 82
saving purged records 83
Auto-off delay 177
Autotext. See Graffiti ShortCuts
B
Backlight 11, 175
Battery
conserving power 177
gauge 73
life and use 197 
						

							Index
220
recharging 5
recycling 198
warning 218
Beaming
information 26–28
location of IR port 10
pen stroke to activate 175
problems with 213
See also Infrared
Bold font for text 91
Browsing Internet 39
Business card for beaming 26
Buttons preferences 174
C
Calculator
buttons explained 105–106
memory 106
overview 105
recent calculations 105, 106
Calibration 13, 176
Call Waiting, disabling 169, 185
Calling card, using in phone settings 169, 
185
Capital letters (Graffiti writing) 21
Card Info 109
Caring for the handheld 197
Categories
application 75
assigning records to 83–84
beaming 26–27
creating 85
default 83
displaying 84, 103, 208
merging 86
renaming 85
using in Applications Launcher 75
Chain calculations 106
Characters, Graffiti 18
Charging handheld 5
Check boxes 15
Clearing Calculator entries 105
Clipping. See  Web clipping Applications
Clock
alarm 112
alarm preferences 113
display options 113
menus 112opening 111, 112
Combining categories 86
Comma delimited files, importing data 
from 28
Command
buttons 15
equivalents (Graffiti writing) 78
stroke 28
toolbar 78
Command stroke 28, 78, 89
Compressing Day view 127
Conduits
for modem HotSync operations 169
for synchronizing applications 209
for updating the mobile portal 155
for synchronizing applications 155–157, 
200, 201
for synchronizing applications, 
Macintosh 157
Conflicting events 124
Connecting
service templates 186
to server or ISP 186
Connection
preferences 181
selecting for network 184
Continuous events
deleting from Date Book 82
scheduling 121
Contrast control 14
Copying
notes into other applications 133
text 81
Country default setting 176
Cradle
connecting to computer 12
for local HotSync operations 158, 164
viewing data from 177
Creating
Address Book entries 100–101
categories 75, 85
custom fields in Address Book 103
Date Book events 116
notes for records 90
records 80
Current date 208
Current time 73
Custom
fields in Address Book 103