Panasonic Digital Color Imaging System DP-C106 Operating Instructions

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Runtime Printer Error Messages
For error messages related to canceling jobs and printing, including the Disk
Full message and alerts to local media, refer to the sections Job Management
Error Messages and Clearing the Printer.
Users can turn On PostScript error reporting as a print option from Mac OS
applications.
The following table lists the messages, a description of the problem, and
action to take.
Message Description and Action
Check power and cable Ensure that the interface cable
between the Server and the Printer is
connected, or the Printer may be Off.
Printer not found The printer may have a conflicting or
missing name, or address setting. The
required names are:
•  TCP/IP host name (also known as
the DNS name), which is defined by
your organization. Enter the host
name as the Server Name in Printer
Setup.
•  Remote Printer (internal machine)
name. Use either print or hold.
Configure one of the Fiery utilities on
each workstation if you change the
DNS name (also known as the TCP/IP
host name of the Printer).
Refer to the Name Table that follows
for the appropriate name to use.
Cannot connect to Printer
with Fiery utilitiesCheck the following:
•  Printer Setup—the appropriate
network protocol must be enabled,
with the correct parameters (for
example, TCP/IP, the IP address,
etc.) and you must have published
either the Print queue and/or the
Hold queue.
Continued… 
						

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Message Description and Action
•  Check these settings quickly by
printing a Configuration page.
At the client workstation, ensure that
the appropriate network protocols are
loaded, and that the Windows directory
contains a configured Efinl.ini file. 
						

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Name Table
In This
LocationFor This Item IPX/SPX
NetworksTCP/IP
Networks
Server Setup Server Name
optionAdministrator
defines nameAdministrator
defines name
Windows NT
hosts fileHost name DNS name
(TCP/IP
hostname)
LPD host nameWindows NT
setup for TCP/IP
Name of Printer
on lpd host
machinePrint or hold
UNIX
/etc/printcap file
(BSD)RP line Print or hold
Solaris LP ADMIN
queue namePrint or hold
NetWare
administration
utilityPrint queues
(must be all
lower case and
in English)_direct
_print
_hold
New DeviceUtilities are not
supported over
IPX/SPX.Printer nameAdd New Server
dialog box, when
configuring a
Fiery utility
Server NameUtilities are not
supported over
IPX/SPX.DNS name
(TCP/IP host
name) 
						

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Printing Problems
On a Windows Workstation
Setting Up Printing on Windows
NT 4.0 WorkstationsIf you have problems installing the Printer with
Windows NT 4.0, try installing another
PostScript Printer (such as the Apple Laser
Writer II g) and then reinstall the Printer.
Installing another Printer ensures that all files
are properly installed and available.
For additional details, refer to the Windows
NT 4.0 documentation or the Adobe README
file (ReadMeNT.txt) included in the
appropriate driver folder on the User Software
CD.
Reinstalling the Adobe
PostScript Printer Driver on
Windows 95/98/Me or Windows
2000If you are reinstalling the Adobe PostScript
Printer Driver, delete any previous versions
and related files before installing. Search for
and delete all files named Efax.* in the
Windows\System folder.
For additional details, refer to the Adobe
README file (ReadMe9x.doc) included in the
prntdrvr folder on the User Software CD.
Problems with the Fiery Utilities
on Windows 95/98/Me,
Windows 2000 or Windows NT
4.01.  If you are using Windows 95/98/Me or
Windows 2000, ensure that IPX/SPX and
TCP/IP networking protocols are enabled.
2.  If you are using Windows NT 4.0, ensure
that the TCP/IP networking protocol is
enabled.
3.  Ensure that the connection is configured
correctly for your site.
To check the current configuration, launch
a Fiery utility and select Open from the
File menu. Select the Printer and Modify
to see current settings. If the settings are
incorrect, you can change them in this
dialog box. 
						

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On a Mac OS Workstation
Setting up the Printer in the
ChooserIf auto-setup does not work and you are
prompted to select the PPD, select the
appropriate Printer file in your
System:Extensions:Printer Descriptions
folder.
Select DP-C106.
Installing screen fonts If you experience problems installing the
PostScript screen fonts from the User
Software CD to the System:Fonts folder,
perform the following.
1.  Quit all applications and close all windows.
2.  Create a new folder and name it
Uninstalled Fonts. This folder must be
located outside of the System folder.
3.  Move fonts that you are not using from the
System:Fonts folder to the Uninstalled
Fonts folder.
4.  Install the fonts from the User Software CD
to a folder called CD fonts. Copy the fonts
to the System:Fonts folder.
5.  Create aliases to the System:Fonts folder
and the Uninstalled Fonts folder.
6.  Place both aliases on the desktop.
7.  When necessary, use the aliases to open
both folders and move fonts between
them.
If you have any applications running, you
must quit and relaunch them in order to view
and use the newly installed fonts.
Alternately, you can try combining fonts from
multiple suitcases into a single suitcase. 
						

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General Printing Problems
If this Happens Try this
You cannot connect to the
Printer.Make sure that the Printer is not being
calibrated from the Control Panel.
If the Printer is being calibrated from
the Control Panel, you can select it in
the Chooser, but you cannot connect to
it. This ensures that only one person is
calibrating the server at any time and
that print jobs do not use unexpected
calibration.
You cannot select or view one of
the queues.Have your system administrator enable
the queue in Setup.
You cannot connect to the Printer
from a Windows computer with
the Fiery utilities.Make sure the connection is configured
correctly.
Printing seems to take too long. Print to a queue instead of to the Direct
connection.
When you print to a queue, the job is
stored on the Printer until it can be
processed and printed. When you print
to the Direct connection, the job cannot
be sent to the Printer until the previous
job is finished processing, so you must
wait longer to use your computer.
One or more Media Type options
are dimmed.Select a Paper Source that supports
the Media Type you are using.
For information on requirements and
constraints pertaining to special papers
and transparencies, refer to Print
Options in CDs Operating Intructions.
The DP-C106 does not respond
to a Print command.•  Has someone disconnected the
Printer by selecting Suspend Printing
from the Functions Menu?
If the administrator or operator has
selected Suspend Printing on the
Printer Control Panel to interrupt
printing, your print job will not resume
until someone selects Resume
Printing from the Functions menu on
the Control Panel.
  
						

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•  Did you select the DP-C106 as the
current Printer?
Before printing, you must select the
DP-C106 as the current Printer from
your Windows computer, Mac OS
computer, or UNIX workstation.
•  Make sure that the Printer is
switched On.
Someone may have turned the
Printer Off, or the Automatic Power-
Off or Power Saver mode function
may have engaged.
•  If you are printing over an IPX
(Novell) network, verify through the
PCONSOLE utility that the job was
sent to the Novell queue and that the
queue is being used by the Printer.
•  Ensure that the job does not contain
a PostScript error.
Check with the operator, or use Fiery
WebSpooler to check the job status.
A job containing a PostScript error
appears in red.
To obtain information on the
PostScript error, make sure the Print
to PS Error option is set to Yes in
Printer Setup.
Jobs sent to the parallel port do
not print.•  Ask the administrator to increase the
parallel Port Timeout in Seconds
on the Printer Control Panel.
•  Ask the administrator to change the
Ignore EOF Character setting on the
Printer Control Panel.
If you are printing in ASCII format
PostScript only, set Ignore EOF
Character to No; if you are printing in
Binary format PostScript, set it to
Yes.
•  If you print using the DOS copy
command, make sure to use the /b
option when printing binary files. 
						

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•  Restart your Windows computer,
enter BIOS setup, and if you have a
BIOS setting for the parallel port,
ensure that it is set to ECP mode and
not to Bi-Directional, EPP, or any
other mode.
•  If you are using Windows 95/98/Me
or Windows 2000, open the System
Properties control panel. Select the
Device Manager tab and Ports.
Double-click the parallel port you are
using and ensure that the driver
selected is the ECP Printer Port
driver, and not EPP Port, or any
other driver.
For information about changing this
setting, refer to your Windows
documentation.
You cannot print with Quark
XPress 3.32 using the PSPrinter
8.5.1 driver on a Mac OS
workstation.Remove the file called Balloon Help
from your Quark XPress application
folder and relaunch Quark XPress. 
						

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Problems with Print Quality
If this Happens Try this
Print settings for your job output
do not match the settings you
gave.Ensure that you did not override the
setting for the job in another place.
For information about options and
overrides, refer to Print Options in CDs
Operating Instructions.
You get poor printing results.
•  Does your application require one of
the DP-C106 Printer description
files?
If you are printing from Adobe
PageMaker, ensure that the DP-
C106 Printer description file is
installed correctly.
•  Ensure the system has been
calibrated.
Separations do not combine
properly.•  Ensure that the file was initially
created as separations.
•  If you are printing separations or a
DCS format file, set the Combine
Separations print option to On.
With Combine Separations On, all
four colors will be printed on a single
page; with Combine Separations Off,
four black-and-white pages will print
to simulate four single-color plates.
The registration or colors of an
image are not what you
expected.Ask the operator to print a test page.
The problem may be with the Printer. If
your test page shows that the Printer is
working properly, correct the problem
within your application software. If the
test page is wrong, your Printer may
need to be calibrated or adjusted in
some other way. 
						

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If this Happens Try this
Your printed file appears too
dark.Adjust the Brightness option.
Use the Brightness option when
printing from an application to lighten
your image whenever you print a
PostScript or Encapsulated PostScript
(EPS) file.
Color output is incorrect. Check with the operator or
administrator about the current
calibration information.
The Printer may need recalibration.
Color file prints in black and
white.In the Color Matching dialog box, make
sure that Color/Grayscale or ColorSync
Color Matching or PostScript Color
Matching is selected (not Black and
White).
Ensure that the Color Mode print option
is set to CMYK or Standard
Color/Expert Color (Windows 95/98/Me
or Windows 2000) and not Grayscale.
Desktop Color Separations
(DCS) format images print
incorrectly.•  Ensure that you selected the correct
options to send separations in the
application Print dialog box.
•  Ensure that you have the file for
every layer of separation that you are
printing.
•  Set the Combine Separations option
to On.
This combines the high-resolution
files for an image and prints them.
With Combine Separations Off, the
low-resolution master file will print.
QuickDraw fill patterns print as
solids.Use the Adobe PostScript Printer driver
(or the Apple LaserWriter 8.3 or later
Printer driver.