Panasonic Digital Color Imaging System DP-C106 Operating Instructions

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Job Management Problem Solving
This section lists error messages you might see, and provides some
troubleshooting guidelines should a problem arise with the Printer. If you are
unable to resolve a problem after referring to this chapter, contact your
authorized service/support center.
Job Management Error Messages
Error messages can result from problems with the print job, a server, or the
DP-C106. Some of the most common error conditions are listed here.
Message Corrective Action/Additional
Information
Check power & cable Ensure that the Printer is On and all the
cables are secure.
Check scanner power & cable Ensure that the scanner is On. Check
that the cable between the Printer and
the scanner is securely connected.
Communication failure while printing.
Please resubmit job.An Printer error occurred. Try printing
the job again.
Copier busy The DP-C106 has received a print job
while running a copy job. The job will
print when the copy job has completed.
Copier in Energy Save Mode The DP-C106 is in Energy Save Mode.
You must wait for the DP-C106 to
warm-up before printing.
Copier offline The Suspend Printing option has been
selected from the Functions menu.
Press Resume Printing in the
Functions menu.
Platen Scan in progress The Printer is completing a scan and
will be ready for printing in a few
minutes.
Print/Copy Cartrdg. misplaced The Print/Copy Cartridge is not
correctly placed in the Printer. Check
the cartridge and reinstall it as
necessary. 
						

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Message Corrective Action/Additional
Information
Print/Copy Cartrdg. type mismatched The Print/Copy Cartridge installed is
not the correct cartridge. Remove the
cartridge and check your
documentation for specifications on the
correct cartridge to install.
Printing . . . This is a normal status message
indicating that printing is in progress.
Ready within 1 minute This is a normal status message. The
Printer is warming up. It will be ready
for printing in a minute.
Run setup and enter correct security
keyThis message is displayed if your
model requires that you enter a
security code.
Trying to connect
Please wait . . .An error may have occurred with the
Printer. Refer to the message panel for
information.
Turn power Off
and On.Switch Off the Printer power, wait 20
seconds, and then switch On the
power.
Warming Up . . . This is a normal status message. The
print engine is powering up. It will be
ready for printing in a few minutes. 
						

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 Unexpected Printing Results
If this Happens This is the Problem
A cover page is not printed when
you reprint a saved raster jobCover pages are not printed with saved
raster jobs that have already printed.
The job settings are not carried
out as you expectedIf printing from a Mac OS, refer to Print
Options in CDs Operating Instructions
for the table of job properties and
conflicting properties.
If you expected the settings you see in
the Properties window, be aware that
the Copies field does not currently
reflect user settings. The Page Range
is All, and the Scale percent is 100%,
unless they were changed after being
sent for printing.
The job does not printSome printing errors may be displayed
in the Print status bar. When the job is
in the Printed Queue, jobs that had a
PostScript error are displayed in a light
red job row. Double-click anywhere in
the row to see the error message.
There are font errors If user-specified non-resident fonts are
not printing correctly in PostScript files
that are downloaded by users, request
that they embed the fonts in the
PostScript file or print directly from their
application. When users print from their
applications, if special fonts are not
downloaded automatically, they should
be downloaded directly to the Printer.
Users can load fonts, provided the
Direct Queue is enabled. For more
information, go to Using the Fiery
WebTools in CDs Operating
Instructions. 
						

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Clearing the Printer
Clearing the Printer is an Administrator option that can be used as a last
resort if a job persists in the system and prevents printing despite attempts to
cancel or delete it. Clearing the Printer deletes all jobs currently saved in any
queue and all locally archived jobs. It also clears the Job Log and the index of
archived jobs.
Before clearing the Printer, export the Job Log if you have not recorded the
information in it. If you can, notify users that you will clear their jobs from the
Printer so they can back them up and resend them when the Printer is back in
operation.
You can clear the Printer from the Control Panel.  Refer to Performing the
Setup from the Printer Control Panel in CDs Operating Instructions..
Users are Unable to Connect to the DP-C106
If users are unable to connect to the DP-C106, or are unable to find the DP-
C106 from their workstations, the system administrator may need to check
the network connections, and the settings on the servers they use for printing.
If the settings have changed, it may be necessary to reconfigure the Printer.
For example, if print servers or print queues on a Novell server are renamed
or deleted, or if accounts or permissions are changed, the system
administrator may have to edit the settings or enter new settings in IPX
(Novell) Setup to reflect the new configuration.
Mac OS users may fail to see the DP-C106 if a system administrator has
assigned it to a different zone, or has added zones where previously there
were none. 
						

							133
Maintenance
Cleaning Procedures
This section contains the recommended cleaning procedures for the DP-C106.
Cleaning the Printer Covers
The Printer does not require cleaning. However, if you wish to clean the
outside covers, perform the following procedure.
WARNING
Always switch Off the power and disconnect the power cord from the wall
outlet in order to avoid an electrical shock when cleaning the DP-C106.
1.  Moisten a clean cloth and wipe any stains from the covers.
2.  Wipe dry with a clean dry cloth.
3.  If the stains are still present, moisten a clean cloth with a solution of a
synthetic detergent.
4.  Wipe dry with a clean dry cloth.
CAUTION
DO NOT spray cleaning liquid or water directly onto the Printer.
NEVER use any cleaner other than a synthetic detergent.
DO NOT clean the interior of the Printer.
NEVER attempt to lubricate the Printer.
6 
						

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Cleaning the Scanner
For the best copies, it is recommended that you clean the Scanner at least
once a month.
Document Glass and ADF Cover
If the Document Glass is dirty, the copy quality can be less than desirable. If
the inside of the ADF becomes dirty, the document size may not be
detectable by the Scanner.
1.  Lift the ADF.
2.  Moisten a clean, soft cloth with water and wipe the glass.
3.  Wipe dry with a clean, dry, soft cloth.
4.  Moisten another clean, soft cloth with water and wipe the white area
under the ADF.
5.  Wipe dry with a clean, dry, soft cloth. 
						

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135
Cleaning the Document Feeder (ADF)
Document jams can be created by dirt on the feed rollers or the feed belt of
the ADF.  It is recommended that you clean the feeder once a month.
1.  Lift the ADF.
2.  Moisten a clean soft cloth with water and wipe the feed belt.
3.  Wipe dry with a clean and dry soft cloth.
CAUTION
Use care when pulling the feed belt.  Always pull it evenly and firmly toward
the Right-hand side of the Scanner.
a.  When the visible area is clean, grasp the top and bottom edges of
the feed belt and carefully pull it in the Right-hand direction.
b.  Clean the new area.
c.  Repeat step 3 until the entire belt is clean. 
						

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4.  Close the ADF.
5.  Open the Jam Access Cover.
6.  Clean the Feed Rollers as shown.
7.  Close the Jam Access Cover. 
						

							Replacing the Toner Cartridges Maintenance
137
Replacing the Toner Cartridges
Use this procedure when you are referred here from the Problem Solving
section, or when a message to install a Toner Cartridge is displayed on the
Control Panel.
1.  Open the Printer Front Cover.
2.  If the cartridge to be replace is not visible in the opening perform the
following steps:
a. Press the Anti-rotation Button.. 
						

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b. Turn the Rotary Knob in the direction of the arrow until it stops.
c.  Repeat the steps until the desired cartridge is visible in the opening.
3.  With the desired cartridge visible in the opening, turn the cartridge in the
direction of the arrow until the Dot is aligned with the Unlock symbol.
4.  Pull the Toner Cartridge out of the Printer.
WARNING
DO NOT attempt to use old cartridges, as they could cause print quality
problems.
NEVER dispose of old toner cartridges in an open flame.  Toner is
flammable and could explode, causing burns and other injuries.