Panasonic Dmc Fz300 Owners Manual

							341
Others
Q&A  Troubleshooting
 ■Recording
Cannot record pictures. The shutter will not operate immediately when th\
e shutter button is 
pressed.
 • When the drive mode is set to 4K Photo and [4K PHOT
O] in the [Rec] menu is set to [
  ] ([4K Pre-
Burst]), the camera temperature rises. In some cases, the camera may di\
splay [  ], switch to [  ] 
([4K Burst]) and stop the recording to protect itself. W
ait until the camera cools down.
 • Focus is not aligned. → When [Focus/Release Priority] is set to [FOCUS], the camera will not record until proper 
focusing is achieved.  (→

144)
Recorded pictures look white.
 • Lens is dirty (fingerprints, etc.). → T

urn the camera off and clean the lens surface with a soft dry cloth.
Recorded pictures are too bright/too dark.
 • Adjust the exposure  (→

154).
 • AE Lock (→

152) is set inappropriately.
Some pictures are taken when I press the shutter button just once.
 • Cancel the following settings: – [Burst]/[Auto Bracket]/[  ] of the self-timer (→ 160) – White Balance Bracket (→
121)
Focus not aligned correctly.
 • Subject outside of focus range.  (→

38)
 • Caused by jitter or subject movement.  (→

199)
 • [Focus/Release Priority] is set to [RELEASE]. (→

144)
 • [

Shutter AF] is set to [OFF].  (→143)
 • AF Lock (→

152) is set inappropriately.
 • If there are fingerprints or dirt on the lens, the focus may be set to t\
he lens and not the subject.  (When the Scene Guide Mode is set to [Soft Image of a Flower], and duri\
ng macro recording)
Recorded pictures are blurred. The stabilizer function ineffective.
 • Shutter speed is slower in dark locations and the stabilizer function is\
 less ef

fective.
 →Hold camera firmly with both hands, keeping arms close to body

.
 →Use a tripod and the self-timer when using a slower shutter speed  (→

180).
 • If you take a picture of a moving subject using the electronic shutter

, the subject in the picture may 
be skewed in some cases.  (→159)
Taking pictures using White Balance Bracket is not possible.
 • Is there any memory remaining on the card? 
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Q&A  Troubleshooting
Recorded pictures appear coarse, or there is interference.
 • W
e recommend trying the following methods.
 →Lower ISO sensitivity (→

155).
 →T

ake pictures in brighter locations.
 →Either adjust [Noise Reduction] of [Photo Style] to a higher setting or set each item other than 
[Noise Reduction] to a lower setting. (→

11 4)
 →Change the settings of [Picture Size] (→

122) and [Quality] (→123).
 • When Digital Zoom is used, the picture quality will become lower if you \
zoom in higher

.
Subject appears skewed in pictures.
 • If you take a picture of a moving subject in the electronic shutter mode\
, motion picture recording  mode, or 4K photo recording mode, the subject in the picture may be skew\
ed in some cases. 
This is characteristic of MOS sensors which serve as the camera’

s pickup sensors. This is not a 
malfunction.
Striping or flicker may appear under lighting such as fluorescent lighti\
ng and LED lighting 
fixture.
 • This is characteristic of MOS sensors which serve as the camera’

s pickup 
sensors. This is not a malfunction.
 • If you are taking still pictures using the electronic shutter

, the striping may be 
reduced by setting a slower shutter speed.  (→87)
 • When noticeable flicker or striping is seen under lighting such as a flu\
orescent 
or LED lighting fixture in the motion picture recording mode, you can re\
duce 
the flicker or striping by setting up [Flkr Decrease] (→

225) and fixing the 
shutter speed. It is possible to select a shutter speed from [1/50], [1/\
60], 
[1/100], or [1/120]. You can set the shutter speed manually in the Creative 
Video Mode.  (→108)
Brightness or coloring of recorded picture different from real life.
 • When recording under fluorescent or LED lighting fixture etc., increasin\
g the shutter speed may 
introduce slight changes to brightness and color

. These are a result of the characteristics of the 
light source and do not indicate a malfunction.
 • When recording subjects in extremely bright locations or recording under\
 fluorescent lighting, LED  lighting fixture, mercury lamp, sodium lighting etc., the colors and scr\
een brightness may change or 
horizontal striping may appear on the screen.
Zoom does not operate properly

.
 • Set [Conversion] to [OFF].
Subject cannot be locked. (AF tracking not possible)
 • Set the 

AF area to the distinctive color of the subject if there is a part that \
is different from the 
surrounding color. (→132)
Low or inaudible operating sound.
 • The speaker is blocked. 
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Q&A  Troubleshooting
Panorama picture recording stops before finishing.
 • If the pan motion of the camera is too slow
, the camera assumes that the operation has been 
aborted and stops recording.
 • If the pan motion of the camera is too shaky when it is moved toward the\
 recording direction, the  camera stops recording.
4K photo recording stops before finishing.
 • When the ambient temperature is high or recording with [  ] ([4K Burst]) or [  ] ([4K Burst(S/S)]) 
of the 4K Photo function is performed continuously, the camera may display [  ] and stop the 
recording to protect itself. W
ait until the camera cools down.
 ■Motion Picture
Cannot record motion pictures.
 • When a large capacity card is used, you may not be able to take a pictur\
e for a while after you turn  on the camera.
Motion picture recording stops midway

.
 • When the ambient temperature is high or motion picture is recorded conti\
nuously

, the camera may 
display [
  ] and stop the recording to protect itself. W ait until the camera cools down. • The speed class of a required card varies depending on [Rec Format] and [Rec Quality] of a motion 
picture. Be sure to use a card of the recommended speed class. For detai\
ls, refer to “About motion 
picture/4K photo recording and speed class ratings”  (→
29).
 • If recording stops even when using a card of the recommended speed class\
, the data writing speed has dropped. If this happens, we recommend backing up the data on \
the memory card and 
formatting it (→

30).
The screen turns dark while recording motion pictures.
 • While motion pictures are being recorded, the screen may turn dark as ti\
me passes in order to slow  battery consumption. 

This condition, however, will not affect the recorded motion picture.
The screen turns momentarily black or noise is recorded.
 • While motion pictures are being recorded, the screen may momentarily tur\
n black or noise may be  recorded due to static electricity or strong electromagnetic waves (rad\
io transmitters, high-voltage 
lines, etc.) under some environmental conditions.
Sometimes focus adjustment with 

Auto Focus mode is difficult while recording 4K motion 
pictures.
 • This may occur when taking a picture by reducing the 

Auto Focus speed in order to adjust the 
focus at high precision. This is not a malfunction. 
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Q&A  Troubleshooting
An unusual noise, such as a clicking or buzzing noise, is recorded on a \
motion picture. Audio 
is recorded at low volumes.
 • With recording in a quiet environment, the sound of aperture, focus and \
other actions may be recorded in motion pictures. 

This is not a malfunction. The focus operation during recording of 
motion pictures can be set to [OFF] in [Continuous AF] (→219).
 • Use of [Silent Operation] is recommended if you are concerned about operational sounds.  (→

11 0)
 • If you block the microphone with your fingers while motion pictures are \
being recorded, the audio 
may be recorded at a low volume or may not be recorded at all. In this c\
ase, the camera may pick 
up the lens operating sounds more easily

.
Operating sounds are recorded at the end of the motion picture recording\
.
 • If the operation sound of the motion picture button pressed to end recor\
ding bothers you, try the  following:
 → Record the motion picture about three seconds longer

, and then divide the last part of the motion 
picture using [Video Divide] (→247) in the [Playback] menu.
 → Set the camera to Creative 

Video Mode, and use a shutter remote control (DMW-RSL1: optional) 
to record motion pictures. (→323)
 ■Flash
No flash emitted.
The flash becomes unavailable in the following cases.
 • The flash is closed. (→

206)
 • When the electronic shutter is used  (→

159)
 →Set [

Shutter Type] to [AUTO] or [MSHTR].
 • When [Silent Mode] is set to [ON] (→

191)
 →Set [Silent Mode] to [OFF].
The flash fires twice.
 • The flash fires twice. (Except when [Firing Mode] of [Flash] is set to [MANUAL]) When red-eye  reduction  (→

209) is set, the firing interval will be longer. Make sure that the subject does not move 
until the second firing is completed. 
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Q&A  Troubleshooting
 ■Monitor/viewfinder
The monitor/viewfinder is turned off although the camera is turned on.
 • If no operations are performed during the set time period [Auto L
VF/Monitor Off] (→69) is activated, 
and the monitor/viewfinder turns off.
 • When a hand or object is close to the eye sensor

, the monitor display mode could be switched to 
viewfinder display mode without your knowledge.  (→51)
The screen is too bright/too dark.
 • Check [Monitor Luminance] setting. (→

68)
 • Use [Monitor Display]/[V

iewfinder] to adjust the brightness of the screen. (→67)
It may flicker for an instant or the brightness of the screen may change\
 significantly for an 
instant.
 • This occurs due to the aperture of the lens changing when the shutter bu\
tton is pressed halfway

, or 
when the brightness of the subject changes. This is not a malfunction.
Pictures do not show on the monitor.
 • V

iewfinder display mode is activated.
 →Press the [

LV F] button to switch to the monitor display mode.  (→50)
 • Monitor is turned of

f.
 →Press the [DISP

.] button to switch the display information. (→46)
Cannot switch between the monitor and viewfinder when pressing [ LV F] button.
 • When it is connected to a computer or printer

, the camera can display pictures on the monitor only.
Black, white, red, blue and green dots appear on the Monitor/Viewfinder.
 • This is not a fault, and will not be recorded on the actual pictures.
Noise appears on the monitor/viewfinder

.
 • In dark places, noise may appear to maintain the brightness of the monit\
or/viewfinder

.
Unevenly bright parts or irregular colors appear on the Viewfinder.
 • V

iewfinder of this unit adopts OLED. Screen burn-in may occur on the scre\
en/viewfinder when a 
same image is displayed for a long period of time. This does not affect recorded pictures.
The color tone of the viewfinder differs from the actual tone.
 • Being a characteristic of the viewfinder of this unit, this phenomenon i\
s not a problem. 

This does 
not affect recorded pictures. 
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Q&A  Troubleshooting
 ■Playback
The picture being played back is not rotated, or is rotated in an unexpe\
cted direction, when 
displayed.
 • When [Rotate Disp.] is set to [OFF], the picture is displayed without ch\
anging its orientation. (→

251)
 • Y

ou can rotate pictures with the [Rotate] function. (→251)
Cannot view pictures. There are no recorded pictures.
 • A

 card is not inserted in the camera.
 • There is no picture on the card to play back. • Has the file name of the picture been changed on a computer? If so, it c\
annot be played back on the camera.
 → It is recommended to use the “PHOT

OfunSTUDIO” software in the DVD (supplied) to write 
pictures from PC to card.
 • [Playback Mode] is set to other than [Normal Play]. → Set [Playback Mode] to [Normal Play].  (→

238)
Folder/file number displayed as [-]. Picture is black.
 • Is this a non-standard picture, a picture which has been edited using a \
PC or a picture which was  taken by another device?
 • Battery removed immediately after picture taken, or picture taken with l\
ow battery

.
 →Save needed data on a computer or other device, and then use [Format] on the camera. (→

30)
Playback and operation sounds are too low.
 • The speaker is blocked.  (→

18)
Incorrect date displayed in Calendar Search.
 • Is the clock in the camera set properly?  (→

34)
 • Pictures edited on a PC or pictures recorded on other cameras might disp\
lay a dif

ferent date to the 
recorded date during Calendar Playback.
White round spots like soap bubbles appear on the recorded picture.
 • If you take a picture with the flash in a dark place or indoors, white r\
ound spots  may appear on the picture caused by the flash reflecting particles of du\
st in the 
air

. This is not a fault.
[Thumbnail is displayed] is shown on the screen.
 • The pictures may have been recorded on another device. If so, they may b\
e displayed with poor picture quality

. 
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Q&A  Troubleshooting
Red areas in pictures appear blackened.
 • When the digital red-eye correction ([  ], [  ]) is operating, red areas may be blackened. →W
e recommend either closing the flash, or setting the flash mode to [  ] or [Red-Eye Removal] 
to [OFF] before recording.  (→
209)
Motion pictures taken with this camera cannot be played in other cameras\
.
 • Even if a motion picture is played back on a compatible device, it may h\
ave bad picture quality or  sound quality upon playback, or it may not be played back. 

Also, the recording information may not 
be displayed correctly. 
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Q&A  Troubleshooting
 ■Wi-Fi function
It cannot connect to the wireless LAN. Radio waves get disconnected. Wireless access point 
is not displayed.
General tips for using a Wi-Fi connection • Use within the communication range of the wireless LAN network. • Is any device, such as microwave oven, cordless phone, etc., that uses 2\
.4 GHz frequency operated nearby?
 → Radio waves may get interrupted when used simultaneously

. Use them sufficiently away from 
the device.
 • When the battery indicator is flashing red, the connection with other eq\
uipment may not start or the  connection may be disrupted. (A

 message such as [Communication error] is displayed.)
 • When this unit is placed on a metal table or shelf, the connection may n\
ot be established easily because the camera is af

fected by radio waves. Use the camera away from metal surfaces.
About a wireless access point • Check if the wireless access point to connect is in operating state. • The camera may not display or connect to a wireless access point dependi\
ng on the radio wave condition.
 → Perform the connection closer to the wireless access point. →Remove the obstacles between this unit and the wireless access point. →Change the direction of this unit. →Move the location or change the angle of the wireless access point. →Perform the [Manual Input].  (→

295)
 •It may not display even if the radio waves exist depending on the settin\
g of the wireless access 
point.
 • Is the network SSID of the wireless access point set not to broadcast? →It may not be detected when it is set not to broadcast. Enter and set th\
e network SSID. (→
294) 
Alternatively, set the network SSID of the wireless access point to broadcast.
 • Connection types and security setting methods are dif

ferent depending on the wireless access 
point.
 → Refer to the operating instructions of the wireless access point. • Is the 5 GHz/2.4 GHz switchable wireless access point connected to other\
 equipment using the 
5 GHz band? → The use of a wireless access point that can use 5 GHz/2.4 GHz simultaneo\
usly is 
recommended. It cannot be used simultaneously with this camera if it is \
not compatible. 
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Q&A  Troubleshooting
It takes long time every time to connect to a smartphone.
 • It may take longer time to connect depending on the Wi-Fi connection set\
ting of the smartphone, but it is not a malfunction.
This unit is not displayed in the W

i-Fi setting screen of the smartphone.
 • T

ry switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of t\
he smartphone.
I have forgotten the login ID or password for the “LUMIX CLUB”.
 • Check the information in the login screen of “LUMIX CLUB”.  http://lumixclub.panasonic.net/eng/c/
I do not have a wireless access point at my home, but I would like to pe\
rform service user 
registration of the “LUMIX CLUB”.
 • Service user registration for the “LUMIX CLUB” is not possible in \
the environment without a  wireless access point.
The camera cannot be connected to Mac computer/W

indows PC via Wi-Fi connection.
 →Please confirm login name and password are correctly typed. →When the system time of Mac computer or Windows PC connected to a camera\
 dif

fers severely 
from that of the camera, the camera cannot be connected to the computer \
or PC in some OSs. 
Please confirm clock set and world time of the camera matches with time,\
 date and time zone in 
Windows PC or Mac computer. When both settings do not match severely, please match them.
I am having a problem connecting to my Windows 8 PC. The user name and password are not 
recognized.
 • Depending on the OS version, on Windows 8, for example, there are two ty\
pes of user account  (local account/Microsoft account).
 → Be sure to set the local account and use the user name and password for \
the local account. 
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Q&A  Troubleshooting
The Wi-Fi connection is not recognizing my PC.
 • By default, the Wi-Fi connection uses the default workgroup name of “\
WORKGROUP”. If the name of the workgroup has been changed, it will not be recognized.
 → Select [PC Connection] then [Change W

orkgroup Name] in the [Wi-Fi Setup] to change the 
workgroup name to match that of your PC. (→299)
Pictures cannot be transmitted to the computer.
 • If a firewall is enabled by the OS or security software, this unit may b\
e unable to connect to the  computer

.
Images cannot be transmitted to the WEB service.
 • Confirm that the login information (login ID/user name/email address/pa\
ssword) is correct. • WEB service server or the network may be busy

.
 →T

ry again after a while.
 →Check the site of the WEB service you are sending the image to.
It takes time to transmit an image to the WEB service.
 • Is the size of the image too large? → T

ransmit after dividing the motion picture with [Video Divide] (→247).
 →Reduce the image size at [Size] (→

276), and then send.
 • It may take longer time to transmit when distance to the wireless access\
 point is far

.
 →T

ransmit closer to the wireless access point.
The image that was supposed to have uploaded to the WEB service is not t\
here.
 • Upload may not complete when it is disconnected while transmitting the i\
mage. • It may take some time after uploading the image to be reflected in the W\
EB service depending on  the status of the server

.
 →W

ait for a while and try again.
 • Y

ou can check the transmission status on the WEB service link settings by\
 logging into “LUMIX 
CLUB”.
I would like to return the image in the WEB service to the camera.
 • The images in the WEB Service cannot be saved (downloaded) to this uni\
t. Do not delete the  uploaded images, and make a backup of them. 
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