Panasonic Dx2000 Users Guide

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Program List
To print a Program List of the Dialing Patterns that you have previously entered into the Program Keys.
Sample Program List
Explanation of contents
1
  
2
3
*************** -PROGRAM  LIST- ******************** DATE SEP-12-1998 ***** TIME 15:00 *** P.01
(1)       (2)                  (3)                (4)                             (5) 
PROGRAM   PROGRAM/USER NAME    TYPE               ONE-TOUCH/ABBR NO./PASSWORD     DELETE E-MAIL
    [P1]   TEST                 ONE-TOUCH         
%5551234    
    [P2]   ACCOUNT              POP               *****                            Invalid
    [P3]   ACC                  POP                                                Invalid
    [P4]   PROG. B              ABBR/GRP           
                                                                                                                           
                                                        -PANASONIC                -
************************************ -HEAD OFFICE     - ***** -        201 555 1212- *********
(1)  Program key
(2) Program name : Up to 15 characters
(3) Type of communication : ABBR/GRP indicates that the Program key is programmed as a group key.
ONE-TOUCH indicates that the Program key is programmed as a One-Touch
key.
POP indicates that the Program key is programmed as a POP access key.
(4) Numbers recorded in the program 
key
%number: One-Touch / ABBR numbers or password.
Email address programmed into Program Key.
: Telephone Number programmed into Program Key.
(5) Deletion of received Email : Valid means  that  the received  email  will be deleted.   Invalid  means that  the
received email will be retained.
FUNCTION6
PRINT OUT      (1-7)
ENTER NO. OR 
Ú Ù 
3
3:PROGRAM LIST?
PRESS SET TO PRINT
SET* PRINTING *
PROGRAM LIST
Journals and Lists
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FAX Parameter List
To print out a FAX Parameter List:
Sample FAX Parameter List
Explanation of contents
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3
*************** -FAX PARAMETER LIST- ************** DATE SEP-12-1999 ***** TIME 15:00 ***** P.01
(1)         (2)                    (3)                                  (4)         (5)PARAMETER   DESCRIPTION            SELECTION                            CURRENT     STANDARD
 NUMBER                                                                 SETTING     SETTING
   001    CONTRAST   (HOME)      (1:Normal     2:Lighter  3:Darker)        1           1
   002    RESOLUTION (HOME)      (1:Standard   2:Fine     3:400dpi)        2           1
   004    STAMP      (HOME)      (1:Off        2:On)                       1           1
   164    IFAX XMT HEADER
        (1:Included   2:Not included)             1            1
                                                         -PANASONIC                -
************************************ -HEAD OFFICE     - ***** -        201 555 1212- *********
(1) Parameter 
number(4) Current setting : ---- indicates code or password is not 
set.  When the code or password is set, 
it is represented by asterisk(*).
(2) Description : (HOME) means home position 
setting.(5) Standard setting : Factory preset standard setting
(3) Selection
FUNCTION6
PRINT OUT      (1-7)
ENTER NO. OR 
Ú Ù 
4
4:FAX PARA. LIST?
PRESS SET TO PRINT
SET* PRINTING *
FAX PARAMETER LIST
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							181
Sample Internet Parameter List
 (see Note 1)
*************** -FAX PARAMETER LIST- ************** DATE SEP-12-1999 ***** TIME 11:11 *** P.02
        *** INTERNET PARAMETERS ***
        TIME ZONE              :   GMT-5:00 Eastern Time (US & Canada)
        MAC ADDRESS            :   080023000FF9
        IP ADDRESS             :   140.212.123.125
        SUBNET MASK            :   255.255.255.255
        SMTP SERVER NAME       :   ifeif1.mgcs.mei.co.jp
        DEF. ROUTER IP ADDR    :   172.21.22.1
        EMAIL ADDRESS          :   fax@nwfax1
        DNS SERVER IP ADDRESS  :   133.185.247.45 
(See Note 1)
        POP SERVER NAME        :   ifeif1.mgcs.mei.co.jp
        POP USER NAME          :   Panasonic
        POP PASSWORD           :   *****
        HOST NAME              :   nwfax1
        DEFAULT SUBJECT        :   xyz
        DEFAULT DOMAIN         :   ifeif1
        REMOTE PASSWORD        :   *****
        RELAY XMT PASSWORD     :   *****
        MANAGER’S EMAIL ADDR   :   iwama@nwws1
        DOMAIN NAME 
                (01)           :   jp
                (02)           :   com
                (03)           : 
                (04)           :
                (05)           : 
                (06)           :
                (07)           :
                (08)           :
                (09)           :
                (10)           :
                                                            -PANASONIC              -
************************************************-HEAD OFFICE - ***** - 201 555 1212- *********
1. By default the machine will prompt you to enter the SMTP and POP Server Names.  To change the prompt to IP
Address, change the Fax Parameter No. 161 (DNS SERVER) to 1:Invalid.
Journals and Lists
Note:
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PROBLEM SOLVING
Troubleshooting
If You Have Any of These Problems
Mode Symptom Cause / Action page
During InstallationThe display is blinking Battery is completely discharged.  This may happen at first 
installation.  After setting the clock, the blinking will stop. 36
During TransmissionDocument doesn’t 
feed/multiple feed1. Check that your document is free of staples and paper 
clips, and that it is not greasy or torn.
2. Check that your document is the right type to send through 
a fax machine by consulting the list on Documents You 
Cannot Send.  If your document has the characteristics 
listed, make a photocopy of your document and send the 
copy instead.
3. Check that the document is loaded properly.
4. Adjust the ADF Pressure.77
78
194
Document jam The information code 031 will appear on the display if the 
document becomes jammed.191
Does not stamp 1. Check if Stamp LED is lit.
2. Check Fax parameter No. 004 and No. 028 settings.80
72,73
Stamp too light Replace stamp. 195
Transmission Copy 
QualityVertical lines on the 
transmitted documentCheck own copy quality.  If copy is OK, your machine has no 
problem, report to the receiving party that they have a 
problem.  If copy is NG, clean the Document Scanning Area.192
Transmitted document 
is blank1. Make sure the document is set face down.
2. Check own copy quality.  If copy is OK, your machine has 
no problem, report to the receiving party that they have a 
problem.  If copy is NG, clean the Document Scanning 
Area.192
During ReceptionNo recording paper The information code 010 will appear on the display if the 
paper runs out.30
Recording paper jam The information code 001, 002, 003, 007 or 008 will appear on 
the display if the paper gets jammed.190
Recording paper 
doesn’t advance into 
machineMake sure that there is paper in the Paper Cassette. Follow 
the instructions for loading paper.30
Recording paper 
doesn’t eject after 
printingCheck to see if the recording paper is jammed inside of the 
machine.190
Recording papers are 
not stacked in 
sequence.  Machine 
does not print from the 
last page received.1. Check if Fax Parameter No. 065 is set to valid.
2. If memory becomes full during reception, the machine will 
start to print from the 1st page received.  We recommend 
that optional flash memory card is installed if this symptom 
occurs frequently. 74
203
Document auto 
reduction doesn’t workCheck Print Reduction settings. 114
Out of toner The information code 041 will appear on the display if the 
Toner Cartridge runs out of toner.28
Continued on the next page...
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Print Copy QualityVertical lines printing 
on the received 
documentPrint out a Journal repor t (e.g. FUNCTION, 6, 1,SET and 1) 
and check quality to make sure whether your machine has 
trouble.
If Journal report quality is OK, your machine has no problem, 
repor t to the sending party that they have a problem.
If copy is NG, replace the Toner Cartridge.171
28
Fuzzy print 1. Make sure you are using the correct paper for the best 
possible print quality.
2. Try reversing the recording paper to the other side.202
Missing dots or lines/
inconsistent darkness 
within print1. Make sure you are using the correct paper for the best 
possible print quality.
2. Replace the Toner Cartridge. 202
28
Fading print Your Toner Cartridge may be running out of toner.  Replace 
the Toner Cartridge.28
Faint print You may need to choose a different paper for the best possible 
print quality.202
Intermittent par tial or  
total black print.Your Optional Page Memory setting value is set larger than the 
actual DRAM Memory Card installed. Make sure Fax 
Parameter 60 is set to the DRAM Memory Card Size.74
CommunicationNo dial tone 1. Check the connection of the telephone line.
2. Check the telephone line.197
No auto answer 1. Check the connection of the telephone line.
2. Check the Reception mode setting.
3. If the Fax Parameter No. 013 (AUTO JOURNAL PRINT) is 
set to Valid (default setting) and the machine is printing 
the received document from memory, which also happens 
to be the 100th transaction, the machine will not auto 
answer until the Transaction Journal completes printing.197
113
72
Cannot transmit or 
receiveAn information code will be shown on the display.  Refer to the 
information code table to find out the trouble.185
No Unit OperationNo unit operation To reset the machine, turn-off the Power Switch for a few 
seconds then turn it on again.33
Mode Symptom Cause / Action page
Troubleshooting 
						

							185
Information Codes
When something unusual occurs, the display may show one of the Information Codes  listed below.  These will
help you to identify and correct the problem.
Info. 
CodeMeaning Action Page
001 Recording paper jammed when feeding from the 1st 
cassette.Remove the jammed paper. 190
002 Recording paper jammed when feeding from the 2nd 
cassette.Remove the jammed paper. 190
003 Recording paper jammed when feeding from the 3rd 
cassette.Remove the jammed paper. 190
007 Recording paper did not completely exit out of 
machine.Remove the Toner Cartridge and remove the 
jammed paper.190
008 Paper cassette is opened while paper is feeding. Remove the jammed paper and close the 
cassette.190
010 No recording paper. Load the recording paper. 30
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
026 The backup battery is getting weak. Replace the battery, otherwise, the clock 
contents may be lost.196
030 Document is misfeeding. 1. Reload the document properly. 
2. Remove the document jam.
3. Adjust ADF.78
191
194
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).1. Reload the document properly.
2. Remove document jam.78
191
041 Out of toner. Replace the Toner Cartridge. 28
043 Toner is getting low.
045 Toner Cartridge is not installed. Install the Toner Cartridge. 28
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door (Document Return Guide) is open.  Close the ADF Door. --
063 Jam Access Cover (Optional 2nd Feeder Unit) is open. Close the Jam Access Cover. --
064 Jam Access Cover (Optional 3rd Feeder Unit) is open. Close the Jam Access Cover. --
400 During initial handshake, receiving station did not 
respond or communication error occurred.1. Check with the other party.
2. Reload the document and send again.--
401 Remote station required a Receiving Password to 
receive the document.
Remote station does not have Confidential Mailbox.Check the remote station. --
Continued on the next page...
Troubleshooting
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402 During initial handshake, communication error 
occurred.Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set POLLED=ON. --
404/405 During initial handshake, communication error 
occurred.Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective 
Reception mode.Check the password or the telephone number 
in One-Touch or Abbreviated station.--
407 No confirmation from the receiving station for the 
previous page sent.Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication abor ted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 153
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 153
415 Polling transmission error. Check the polling password. 153
416/417
418/419Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no 
command from the transmitting side.1. Remote side misdial.
2. Check with the other party.--
422/427 Interface is incompatible. Check with the other party. --
430/434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --
492/493
494Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502 Communication error occurred using the internal V.34 
Modem.Check with the other party. -- Info. 
CodeMeaning Action Page
Troubleshooting 
						

							187
540/541
542
543/544Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.--
550 Telephone line disconnected. Check with the other party. --
552/553
554/555Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a unit that has no Sub-
address function.Check the remote station. 135
581 Sub-address Password transmission to a unit that has 
no Password Sub-address function.Check the remote station. 135
601 ADF Door was opened during ADF transmission. Close the ADF Door and send again. 191
623 No document loaded on the ADF. Reload the document and send again. --
630 Redial was not successful due to a busy line. Reload the document and send again. --
631 During dialing, 
STOP was pressed. Reload the document and send again. --
634 Redial was not successful due to no response from the 
called station or wrong number dialed.
Note: If busy tone was not detected, the machine will 
only redial once.Check the telephone number and send again. --
638 Power failure occurred during the communication. Check the power cord and plug. 32
712 Incorrect email address. Check the registered email address. Check the 
IP Address of the SMTP Server with the 
Network Administrator.--
713 Memory overflow in the LAN Interface. The document data exceeded 1.6 MB/page 
and cannot be sent.--
714 Cannot logon to the LAN. Check the 10Base-T cable connection. An 
unexpected LAN problem occurred. Contact 
the Network Administrator.--
715 TCP/IP connection timed out. Check the Internet Fax parameter settings. 
Verify the IP Address, Default Router IP 
Address, SMTP Server IP Address.--
716 Cannot logon to the designated SMTP Server. Check the SMTP Server IP Address setting. 
Contact the Network Administrator.--
717 Incomplete SMTP Protocol transmission. SMTP 
Server’s hard disk may be full.SMTP Server is defective. Contact the Network 
Administrator.--
Continued on the next page...
Info. 
CodeMeaning Action Page
Troubleshooting
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 (see Note 1)
718 Page Memory Overflow occurred while receiving 
printing data.  The paper size selected within your 
application to print is larger than the paper size loaded 
in the cassette(s).Check the document size and resolution. Ask 
originator to re-send in a supported size and 
resolution.--
719 Received data via LAN is in a format that is not 
supported.Ask the originator to re-send with a supported 
file attachment format: * In a TIFF-F format.
* Image data conforming to A4/Letter size.--
720 Cannot connect to the POP Server. (Incorrect POP 
Server IP Address) POP Server is down.Check the POP Server IP Address. Contact 
the Network Administrator.--
721 Cannot connect to the POP Server. (User Name or 
Password error)Check the POP User Name and Password. 
Contact the Network Administrator.--
725 DNS Server connection timed out. DNS Server is 
down.Check the DNS Server IP Address. Contact 
the Network Administrator.--
726 Received an error response from the DNS Server. Check the POP Server Name. Check the 
SMTP Server Name.--
730 Cannot retrieve the Journal nor program the Internet 
Parameters and the Auto Dialer remotely via email 
from a PC.Check that the Fax Parameter No. 158 (PC 
REMOTE UPDATE) is set to 2:Valid.76
731 The dialer buffer for manual dialing was full (70 
stations) when the Relay Transmission Request was 
received.Request the originator to re-send the Relay 
Transmission Request after the reserved 
communication is finished.--
800 - 816
825Parameter setting for Confidential Network or Relay 
communication is not properly set.Verify your Confidential Network and Relay 
communication parameter settings.157
870 Memory overflow occurred while storing documents 
into memory for transmission or during reception.1. Transmit documents without storing into 
memory.
2. Install Optional Memory Card.
3. Check the recording paper and toner 
cartridge.98
203
28
30
1. After identifying the problem and verifying the recommended action, if the Information Codes keep re-occuring or
for help on Information Codes that appear on your machine but are not listed above, please contact your local
Panasonic Authorized Dealer.
Info. 
CodeMeaning Action Page
Troubleshooting
Note: