Samsung CLX 8380ND User Manual

							
12.15   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem  persists, please call for service.
Touch screen problem
Paper feeding problems
ConditionSuggested solutions
The touch screen 
does not show 
anything. • Adjusts the brightne
ss of the touch screen.
• Turn the machine off and turn it on again. If  the problem persists, please call for service.
ConditionSuggested solutions
Paper is jammed 
during printing. Clear the paper jam. (Page 12.3)
Paper sticks 
together. • Ensure that there is no
t too much paper in the 
tray. The tray can hold up to 520 sheets of 
paper, depending on the thickness of the 
paper.
• Make sure that you are using the correct type  of paper. (Page 4.3)
• Remove paper from the tray and flex or fan  the paper.
• Humid conditions may cause some paper to 
stick together.
Multiple sheets of 
paper do not 
feed. • Different types of paper
 may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam,  clear the paper jam. (Page 12.3)
Paper does not 
feed into the 
machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. (Page 4.3)
• If an original does not feed into the machine,  the DADF rubber pad may require to be 
replaced. Contact a service representative.
Printing problems
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the multi-purpose 
tray.
• An incorrect type of paper is being used. Use  only paper that meets the specifications 
required by the machine. (Page 4.3)
• There may be debris inside the machine.  Open the front cover and remove the debris.
• If an original does not  feed into the machine, 
the DADF rubber pad may need to be 
replaced. Contact a service representative.
Transparencies 
stick together in 
the paper exit. Use only transparencies specifically designed 
for laser printers. Remove each transparency as 
it exits from the machine.
Envelopes skew 
or fail to feed 
correctly. Ensure that the paper guides are against both 
sides of the envelopes.
ConditionPossible causeSuggested solutions
The 
machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer. Select Samsung CLX-8380 
Series PCL 6 or Samsung 
CLX-8380 Series PS as your 
default printer in your 
Windows.
Check the machine  for the following:
• The side cover is not closed. Close the side cover.
• Paper is jammed. Clear the paper jam. (Page 12.3)
• No paper is loaded. Load paper. (Page 4.7)
• The toner cartridge or the imaging unit is not  installed. Install the toner cartridge or imaging unit.
If a system error occurs, contact your service 
representative.
The connection cable 
between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable 
and reconnect it.
ConditionSuggested solutions
Downloaded From ManualsPrinter.com Manuals 
						

							
12.16   
The 
machine 
does not 
print. 
(continued) The connection cable 
between the 
computer and the 
machine is defective.
If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may be 
configured 
incorrectly.  Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. 
See Software section.
The machine is 
malfunctioning. Check the display message 
on the control panel to see if 
the machine is indicating a 
system error. Contact a 
service representative.
The document size is 
so big that the hard 
disk space of the 
computer is not 
enough to access the 
print job. Get more hard disk space 
and print the document 
again.
The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source. The paper option that 
was selected in the 
printer properties 
may be incorrect.
For many software 
applications, the paper 
source selection is found 
under the 
Paper
 tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job 
is extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
ConditionPossible causeSuggested solutions
Half the 
page is 
blank.The page orientation 
setting may be 
incorrect. Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable is 
loose or defective.
Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.
The wrong printer 
driver was selected. Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.
The software 
application is 
malfunctioning. Try printing a job from 
another application.
The operating system 
is malfunctioning. Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.
Pages print, 
but they are 
blank. The toner cartridge is 
defective or out of 
toner. Redistribute the toner, if 
necessary. 
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service 
representative.
ConditionPossible causeSuggested solutions
Downloaded From ManualsPrinter.com Manuals 
						

							
12.17   
PDF file 
does not 
print 
correctly-
some parts 
are missing 
in the 
graphics, 
text or 
illustrations. Incompatibility 
between the PDF file 
and the Acrobat 
products.
Printing the PDF file as an 
image may enable the file to 
print. Turn on 
Print As Image 
from the Acrobat printing 
options.
Note: It will take longer to 
print when you print a PDF 
file as an image.
Before 
printing, the 
machine 
emits vapor 
near the 
output tray. Using damp paper 
can cause vapor 
during printing.
This is not a problem. Just 
keep printing.
Yo u r  
machine 
has an odd 
smell 
during initial 
use. The oil used to 
protect the fuser is 
evaporating.
After printing about 100 color 
pages, there will be no more 
smell. It is a temporary issue.
The print 
quality of 
photos is 
not good. 
Images are 
not clear. The resolution of the 
photo is very low. 
Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
The 
machine 
does not 
print special 
sized paper 
such as a 
billing 
paper. Paper size and paper 
size setting do not 
match.
Set the correct paper size in 
the 
Custom in the Paper tab 
in the printer propeties. See 
Software section.
ConditionPossible causeSuggested solutionsPrinting quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 
ConditionSuggested solutions
Light or faded printIf a vertical white streak  or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the to ner cartridge life. If 
this does not improve t he print quality, install 
a new toner cartridge.
• The paper may not meet paper  specifications; for example, the paper may 
be too moist or rough. (Page 4.3)
• If the entire page is light, the print resolution  setting is too low or th e toner save mode is 
on. Adjust the print resolution and turn the 
toner save mode off. See the help screen of 
the printer driver and refer to Software 
section, respectively.
• A combination of faded or smeared defects  may indicate that the toner cartridge needs 
cleaning. Contact a service representative.
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU, 
contact a service representative. 
Toner specks• The paper may not meet specifications; for example, the paper may be too moist or 
rough. (Page 4.3)
• The transfer roller may be dirty. Clean the  inside of your machine. Contact a service 
representative.
• The paper path may need cleaning. Contact 
a service representative.
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of pa per may be defective. 
Try reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. (Page 4.3)
• The paper lot is bad. The manufacturing  processes can cause so me areas to reject 
toner. Try a different kind or brand of paper.
• If these steps do not correct the problem,  contact a service representative.
Downloaded From ManualsPrinter.com Manuals 
						

							
12.18   
White Spots  White spots appears on the page:
• The paper is too rough and a lot of dirt from 
a paper falls to the inner devices within the 
machine, so the transfer roller may be dirty. 
Clean the inside of your machine. 
(Page 11.2) Contact a service 
representative.
• The paper path may need cleaning. Contact  a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the printer has probably been scratched. Remove the imaging unit 
and install a new one. (Page 11.5)
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. 
Contact a service representative.
If vertical streaks appear on the page:
• The surface of the scanner glass and its  white sheet may be dirty. Clean these unit. 
See 11.2 . If this problem persists, contact a 
service representative.
Color or Black 
background If the amount of backg
round shading becomes 
unacceptable:
• Change to a lighter weight paper. (Page 4.3)
• Check the environmental conditions: very 
dry conditions (low humidity) or a high level 
of humidity (higher than 80% RH) can 
increase the amount of background 
shading.
• Remove the old imaging unit and then, 
install a new one. (Page 11.4)
Toner smear• Clean the inside of the machine. Contact a service representative.
• Check the paper type and quality.  (Page 4.3)
• Remove the imaging unit and then, install a  new one. (Page 11.4)
ConditionSuggested solutions
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The imaging unit may be damaged. If a repetitive mark occurs on the page, run a 
cleaning sheet throu gh several times to 
clean the cartridge; contact a service 
representative. After the printout, if you still 
have the same problems, remove the 
imaging unit and then, install a new one. 
(Page 11.4)
• Parts of the machine may have toner on 
them. If the defects o ccur on the back of the 
page, the problem will likely correct itself 
after a few more pages.
• The fusing assembly may be damaged.  Contact a service representative.
Background scatterBackground scatter result s from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing 
with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an 
envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire  surface area of a printed page, adjust the 
print resolution through your software 
application or in printer properties.
Misformed 
characters• If characters are improperly formed and producing hollow images, the paper stock 
may be too slick. Try different paper. 
(Page 4.3)
• If characters are improperly formed and 
producing a wavy effect, the scanner unit 
may need service. Contact a service 
representative.
ConditionSuggested solutions
Downloaded From ManualsPrinter.com Manuals 
						

							
12.19   
Page skew• Ensure that the paper  is loaded properly.
• Check the paper type and quality.  (Page 4.3)
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper  is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. (Page 4.3)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper  is loaded properly.
• Check the paper type and quality.  (Page 4.3)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of 
the machine. Contact a service 
representative.
Solid Color or 
Black pages• The imaging unit may not be installed properly. Remove the cartridge and reinsert 
it.
• The imaging unit may be defective and need  replacing. Remove the imaging unit and 
install a new one. (Page 11.4)
• The machine may require repair. Contact a  service representative.
ConditionSuggested solutions
Loose toner• Clean the inside of the machine. Contact a service representative.
• Check the paper type and quality. 
(Page 4.3)
• Remove the imaging unit and then, install a  new one. (Page 11.4)
• If the problem persists, the machine may  require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper  specifications. (Page 4.3)
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The imaging unit may be installed improperly. Remove the cartridge and 
reinsert it.
• The imaging unit may be defective. Remove  the toner cartridge and install a new one. 
(Page 11.4)
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray. 
An unknown image 
repetitively appears 
on the next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.  Your machine is probably being used at an 
altitude of 1,000 m (3,281ft) or above. The 
high altitude may affect
 the print quality from 
loose toner or light imaging. You can set this 
option through  Printer Settings Utility  or the 
Printer  Tab in printer driver’s properties. See 
page 3.5.
ConditionSuggested solutions
Downloaded From ManualsPrinter.com Manuals 
						

							
12.20   
Copying problems
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Light  and Dark arrows to darken or 
lighten the backgrounds of copies.
Smears, lines, 
marks, or spots 
appears on copies. • If the defects are on the original, press 
Light 
and  Dark  arrows to lighten the background 
of your copies.
• If there are no defects on the original, clean  the scan unit. (Page 11.2)
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in the DADF.
• Check that the copy paper is loaded  correctly.
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass or face up in the DADF.
Image rubs off the 
copy easily. • Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper in 
the machine for extended periods of time.
Frequent copy 
paper jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the paper in the tray with a 
fresh supply. Check/adjust the paper guides, 
if necessary.
• Ensure that the paper is the proper paper  weight. 75 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy  paper remaining in the machine after a 
paper jam has been cleared.
Toner cartridge 
produces fewer 
copies than 
expected before 
running out of 
toner. • Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newslett ers, books, or other 
documents that use more toner. 
• The machine may be turned on and off 
frequently. 
• The scanner lid may be left open while  copies are being made.
Scanning problems
ConditionSuggested solutions
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the DADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the printer cable is connected 
properly.
• Make sure that the printer cable is not  defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured  correctly. Check scan setting in the 
SmarThru 
Configuration
 or the application you want to 
use to make certain that the scanner job is 
being sent to the correct port.
The unit scans 
very slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode  because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Downloaded From ManualsPrinter.com Manuals 
						

							
12.21   
Network Scan problems
Message appears 
on your computer 
screen:
• “Device cant be 
set to the H/W 
mode you want.”
• “Port is being  used by another 
program.”
•“Port is  Disabled.”
• “Scanner is busy 
receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  failed.” • There may be a copying or printing job in 
progress. Try your job again when that job is 
finished, try your job again.
• The selected port is  currently being used. 
Restart your computer and try again.
• The printer cable may be improperly 
connected or the power may be off.
• The scanner driver is not installed or the  operating environment is  not set up properly.
• Ensure that the machine is properly  connected and the power is on, then restart 
your computer.
• The USB cable may be improperly connected  or the power may be off.
ConditionSuggested solutions
I cannot find a 
scanned image 
file.  You can check the destination for the scanned file 
on the 
Advanced  page in the  Network Scan  
program’s Properties screen. 
I cannot find the 
scanned image 
file after 
scanning. • Check if the scanned file is on your computer.
• Check 
Send image immediately to the 
specified folder using an associated default 
application  on the Advanced  page in the 
Properties  screen of the  Network Scan  
program to open the scanned image 
immediately after scanning. 
I forgot my ID. Check  your ID in the Server page in the 
Properties  screen of the  Network Scan  program. 
I cannot view 
the Help file.  To view the Help file, you need to have Internet 
Explorer 4 service pack 2 or above. 
I cannot use the 
Samsung 
Network Scan 
Manager
 
Check your operatin g system. Supported 
operating systems are Windows 2000/XP/2003/
Vista. 
ConditionSuggested solutionsFax problems (optional) 
ConditionSuggested solutions
The machine is not 
working, there is no 
display and the 
buttons are not 
working. • Unplug the power cord and plug it in again. 
• Ensure that there is power being supplied to 
the electrical outlet.
No dial tone 
sounds. • Check that the phone line is properly 
connected.
• Check that the phone socket on the wall is 
working by plugging in another phone.
The numbers 
stored in memory 
do not dial 
correctly. Make sure that the numbers are stored in 
memory correctly. Print a 
Fax Phone Book. 
(Page 6.6)
The original does 
not feed into the 
machine. • Make sure that the pa
per is not wrinkled and 
you are inserting it in correctly. Check that 
the original is the right size, not too thick or 
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be  replaced. Contact a service representative.
Faxes are not 
received 
automatically. • The receiving mode should be set to 
Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error  message. If it does, clear the problem.
The machine does 
not send. • Make sure that the original is loaded in the 
DADF or on the scanner glass. 
• Check the fax machine you are sending to, 
to see if it can receive your fax.
The incoming fax 
has blank spaces 
or is of poor quality. • The fax machine sending you the fax may be 
faulty. 
• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may be empty. Replace  the toner cartridge, referring to page 11.4. 
Stretched words 
appear on an 
incoming fax. The fax machine sending the fax had a 
temporary document jam. 
There are lines on 
the originals you 
sent. Check your scan unit fo
r marks and clean it. 
(Page 11.2)
The machine dials 
a number, but the 
connection with the 
other fax machine 
fails. The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and ask 
her/him to solve out the problem.
Downloaded From ManualsPrinter.com Manuals 
						

							
12.22   
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide 
that came with your PC for further information on Windows error 
messages.
Faxes do not store 
in memory. 
There may not be enough memory space to 
store the fax. If the display shows the low 
memory message, delete any faxes you no 
longer need from the memory and then try to 
store the fax again. Please call for service.
Blank areas 
appear at the 
bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper 
settings in the user opt
ion setting. For details 
about paper settings. (Page 4.9)
ConditionSuggested solutions
“File in Use” 
message appears 
during installation. Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General 
Protection Fault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout 
error occurred.” 
messages appear. These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
ConditionSuggested solutionsCommon PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Note
To receive a printed or screen-displayed message when 
PostScript errors occur, open the Print Options window and click 
the desired selection next to the PostScript errors section.
ProblemPossible CauseSolution
PostScript file 
cannot be 
printed. The PostScript 
driver may not be 
installed correctly. • Install the PostScript 
driver, referring to 
Software section.
• Print a configuration  page and verify that the 
PS version is available 
for printing.
• If the problem persists, 
contact a service 
representative.
“Limit Check 
Error” message 
appears. The print job was 
too complex.
You might need to reduce 
the complexity of the page 
or install more memory.
A PostScript 
error page prints. The print job may 
not be PostScript. Make sure that the print job 
is a PostScript job. Check 
to see whether the 
software application 
expected a setup or 
PostScript header file to be 
sent to the machine.
The optional tray 
is not selected in 
the driver. The printer driver 
has not been 
configured to 
recognize the 
optional tray. Open the PostScript driver 
properties, select the 
Device Settings tab, and 
set the 
Tr a y option of the 
Installable Options section 
to 
Installed.
Window/ 
MacintoshThe machine does not 
staple correctly when 
printing more than one 
copy from Acrobat 
Reader with a collate 
option.  Try to print with the latest 
Adobe Reader program or 
print with turning on Print 
as Image option from 
Acrobat printing options. It 
might take longer to print 
when you print a PDF file 
as an image. 
Linux The machine does not  staple correctly when 
printing more than one 
copy with a collate option
Turning off collation options 
on applications (including 
CUPS pstops collation option) 
may solve this problem. If you 
want to use the collation 
option, go to printer driver’s 
advanced option and turn the 
collation on.
Downloaded From ManualsPrinter.com Manuals 
						

							
12.23   
Common Linux problems
ProblemPossible Cause and Solution
The machine does not 
print.The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 (cups-
1.1.21) has a problem with ipp (Internet Printing 
Protocol) printing.
• Check if the printer driver is installed in your 
system. Open the Unified  Driver configuration 
tool and switch to the Printers tab in the 
Printers configuration window to look at the list 
of available printers. Make sure that your 
machine is displayed on the list. If not, use the 
Add new printer wizard to set up your device.
• Check if the printer has started. Open Printers 
configuration and select your machine on the 
printers list. Look at the description in the 
Selected printer pane. If its status contains 
“(stopped)” string, please, press the 
Start 
button. After that, normal operation of the 
printer should be restored. The “stopped” 
status might be activated when some 
problems in printing occurred. For instance, 
this could be an attempt to print documents 
when the port is claimed by a scanning 
application.
• Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access for different 
“consumer” application to the same port is 
possible. To avoid possible conflicts, only one 
of them is allowed to gain control over the 
device at a time. The other “consumer” will 
encounter “device busy” response. You should 
open the ports configuration and select the 
port assigned to your printer. In the Selected 
port pane you can see if  the port is occupied 
by some other application. If this is the case, 
you should wait for completion of the current 
job or you should pr ess the Release port 
button, if you are sure that the owner is not 
functioning properly.
• Check if your application has special print 
options such as “-oraw”. If “-oraw” is specified 
in the command line parameter then remove it 
to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit the command 
line parameter in the command item.
• The CUPS (Common Unix  Printing System) 
version distributed with SuSE Linux 9.2 (cups-
1.1.21) has a problem with ipp (Internet 
Printing Protocol) printing.Use the socket 
printing instead of ipp or install later version of 
CUPS (cups-1.1.22 or higher).
The machine does 
not appear on the 
scanners list.• Check if your machine is attached to your  computer. Make sure that it is connected 
properly via the USB port and is turned on.
• Check if the scanner driver  for your machine is 
installed in your system. Open the Unified 
Driver configuration tool, switch to Scanner 
configuration, then press 
Drivers. Make sure 
that the window lists a driver with a name 
corresponding to your machines name. Check 
if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access to different 
“consumer” applications using the same port is 
possible. To avoid possible conflicts, only one 
of them is allowed to gain control over the 
device at a time. The other “consumer” will 
encounter a “device busy” response. This 
usually happens while starting the scan 
procedure, and an appropriate message box 
appears.
• To identify the source of the problem, you  should open ports configuration and select the 
port assigned to your scanner. The port symbol 
/dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /
dev/mfp4 respectively, and so forth 
sequentially. In the Selected port pane you can 
see if the port is occupied with some other 
application. If this is the case, you should wait 
for completion of the current job or you should 
press the Release port button, if you are sure 
that the port owner is  not functioning properly.
ProblemPossible Cause and Solution
Downloaded From ManualsPrinter.com Manuals 
						

							
12.24   
The machine does 
not scan.• Check if a document is loaded into the 
machine.
• Check if your machine is connected to the 
computer. Make sure it is connected properly if 
an I/O error is reported while scanning.
• Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access for different 
“consumer” applications  to the same port is 
possible. To avoid possible conflicts, only one 
of them is allowed to gain control over the 
device at a time. The other “consumer” will 
encounter “device busy” response. This 
usually happens while starting the scan 
procedure, and an appropriate message box 
will be displayed.
To identify the source  of the problem, you 
should open ports configuration and select the 
port assigned to your sc anner. port’s symbol /
dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /
dev/mfp4 respectively and so forth 
sequentially. In the Selected port pane you can 
see if the port is occupied by some other 
application. If this is the case, you should wait 
for completion of the current job or you should 
press the Release port button, if you are sure 
that the port owner is not functioning properly.
I cannot scan via 
Gimp Front-end.• Check if Gimp Front-end has “Xsane: Device 
dialog.” on the “Acquire” menu. If not, you 
should install the Xsane plug-in for Gimp on 
your computer. You can find Xsane plug-in 
package for Gimp on Linux  distribution CDs or 
on the Gimp home page. For detailed 
information, refer to Help for Linux distribution 
CD or Gimp Front-end application. 
If you wish to use an other kinds of scan 
applications, refer to the Help for application.
I encounter error 
“Cannot open port 
device file” when 
printing a document.Please avoid changing print job parameters (via 
LPR GUI, for example) while a print job is in 
progress. Known versions  of CUPS server cut off 
the print jobs whenever  print options are changed 
and then try to restart the job from the beginning. 
Since Unified Linux Dr iver locks port while 
printing, the abrupt termination of the driver 
keeps the port locked and therefore unavailable 
for subsequent print jobs. If this situation 
occurred, try to release the port. 
ProblemPossible Cause and Solution
Some color images 
come out all black.This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.05) when the base color 
space of the document is indexed color space 
and it is converted through CIE color space. 
Because Postscript uses CIE color space for 
Color Matching System, you should upgrade 
Ghostscript on your syst em to at least GNU 
Ghostscript version 7.06 or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.
Some color images 
come out in 
unexpected color.This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.xx) when the base color 
space of the document is indexed RGB color 
space and it is converted through CIE color 
space. Because Postscript  uses CIE color space 
for Color Matching System, you should upgrade 
Ghostscript on your syst em to at least GNU 
Ghostscript version 8.xx or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.
The machine does 
not print whole pages 
and its output is half 
page printed.It is a known problem that occurs when a color 
printer is used on version 8.51 or earlier of 
Ghostscript, 64-bit Linux OS, and reported to 
bugs.ghostscript.com as Ghostscript Bug 
688252.
The problem is solved in AFPL Ghostscript v. 
8.52 or above. Download the latest version of 
AFPL Ghostscript from http://sourceforge.net/
projects/ghostscript/ and in stall it to solve this 
problem.
ProblemPossible Cause and Solution
Downloaded From ManualsPrinter.com Manuals