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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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STARPLUSTM Triad XTS Digital Key Telephone System System Programming & Operation
Copyright © 2002 VODAVI Technology, Inc. All Rights Reserved This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. STARPLUS, TriadTM, and XTS are registered trademarks of VODAVI Technology, Inc. mlj/2002 Issue Release Date Changes 1 10-01 Initial Release 1.1 4-02 Incorporates features of enhanced flexible numbering LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology, Inc. products are not authorized for and should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death. VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.
Contentsi Contents 1Introduction General Description ................................................................................................................................ 1-2 System Features ................................................................................................................................ 1-3 Digital Keyset Telephones ............................................................................................................. 1-4 Digital Keyset/Button Diagram .................................................................................................... 1-6 2 Features and Operation About This Manual .................................................................................................................................. 2-2 Content Summary ............................................................................................................................ 2-2 Manual Format & Description ...................................................................................................... 2-3 911 Feature ................................................................................................................................................ 2-4 911 Alert ............................................................................................................................................... 2-5 Enhanced 911 Integration ............................................................................................................. 2-6 Enhanced 911 Power Failure Station ......................................................................................... 2-7 Account Code ............................................................................................................................................ 2-8 Account Codes - Forced ................................................................................................................. 2-8 Account Codes - Traveling COS (Verified) ................................................................................ 2-10 Initialize Verified Account Code Table ...................................................................................... 2-13 Print Verified Account Codes ....................................................................................................... 2-13 Answering Machine Emulation ........................................................................................................... 2-14 Attendant Assignment / Features ...................................................................................................... 2-16 Automatic Call Distribution (ACD) ..................................................................................................... 2-16 Automatic Privacy .................................................................................................................................... 2-16 Background Music ................................................................................................................................... 2-16 Battery Back-Up (Memory) ................................................................................................................... 2-17 Baud Rate Assignments ......................................................................................................................... 2-18 Cabinet/Card Programming ................................................................................................................ 2-19 Call Back ...................................................................................................................................................... 2-21 Manual Callback ................................................................................................................................ 2-21 Automatic Call Back Timer ............................................................................................................ 2-22 Auto Callback - DSS / BLF ............................................................................................................... 2-22 Message Callback - DSS / BLF Flash Rate .................................................................................. 2-23 Call Coverage ............................................................................................................................................. 2-23 Call Coverage Ring Timer ............................................................................................................... 2-25 Call Forward ............................................................................................................................................... 2-26 Call Forwarding ................................................................................................................................. 2-26 Call Forward - All Calls ..................................................................................................................... 2-28 Call Forward - Busy ........................................................................................................................... 2-29 Call Forward - Busy / No Answer ................................................................................................. 2-29 Call Forward - Follow Me ............................................................................................................... 2-30 Call Forward - No Answer .............................................................................................................. 2-32
iiContents Call Forward - External (Off-Net) ................................................................................................. 2-32 Call Forward Button Flash Rate .................................................................................................... 2-34 Call Forward Display ........................................................................................................................ 2-34 Call Forward - Preset ............................................................................................................................... 2-35 Preset Call Forward - Station ........................................................................................................ 2-36 Preset Call Forward - CO Line ....................................................................................................... 2-38 Preset Forward Voice Mail ID ........................................................................................................ 2-39 Preset Forward Timer (Incoming Call to a Destination) ...................................................... 2-40 Calling Forward Override ...................................................................................................................... 2-41 Calling Station Handsfree Mode Override ...................................................................................... 2-41 Calling Station Tone Mode Override ................................................................................................. 2-41 Call Park ....................................................................................................................................................... 2-42 Call Park - System .............................................................................................................................. 2-42 Call Park Recall Timer ...................................................................................................................... 2-43 Call Park - Personal ........................................................................................................................... 2-43 Call Park - Station .............................................................................................................................. 2-45 Call Pickup .................................................................................................................................................. 2-46 Directed Call Pickup ......................................................................................................................... 2-47 Group Call Pickup ............................................................................................................................. 2-48 Call Transfer ............................................................................................................................................... 2-49 Ringback on Transfer ....................................................................................................................... 2-50 Unanswered CO Call Transfer ....................................................................................................... 2-51 Camp On ..................................................................................................................................................... 2-52 Camp On Button Flash Rate .......................................................................................................... 2-53 Camp On Recall ................................................................................................................................. 2-53 Centrex/PBX ............................................................................................................................................... 2-54 CO / PBX Programming .................................................................................................................. 2-54 Off-Hook Preference ........................................................................................................................ 2-55 Private Line Appearance ................................................................................................................ 2-55 Programming , #, and Hook-Flashes into Speed Dial ....................................................... 2-55 Centrex/PBX Flash ............................................................................................................................ 2-55 Centrex/PBX Flash Timer ................................................................................................................ 2-56 Centrex / PBX Transfer .................................................................................................................... 2-56 PBX Dialing Codes ............................................................................................................................ 2-57 Class Of Service ......................................................................................................................................... 2-58 Class of Service - CO Line ............................................................................................................... 2-59 Station Day Class of Service .......................................................................................................... 2-60 Station Night Class of Service ....................................................................................................... 2-61 CO Flexible Port Assignment ............................................................................................................... 2-64 CO Line - Access ....................................................................................................................................... 2-66 CO Line Attributes ................................................................................................................................... 2-67 Initialize CO Line Attributes .......................................................................................................... 2-67 Print CO Line Attributes ................................................................................................................. 2-69 CO Line DTMF Sending .......................................................................................................................... 2-70 DTMF / Dial Pulse Programming .................................................................................................2-70
Contentsiii DTMF On/Off Time Operation ...................................................................................................... 2-71 CO Line Group ........................................................................................................................................... 2-72 Line Group Access - Station .......................................................................................................... 2-72 CO Line Group Programming ....................................................................................................... 2-74 CO Line - Identification .......................................................................................................................... 2-75 CO Line Identification Display ...................................................................................................... 2-75 CO Line - Incoming Ringing Assignment ........................................................................................ 2-77 CO Line Ringing Assignments ...................................................................................................... 2-77 Incoming CO Line Ringing - Setting Flash Rate ..................................................................... 2-79 Display Ring Assignments ............................................................................................................. 2-79 Release Timer ..................................................................................................................................... 2-81 Reseize Timer ..................................................................................................................................... 2-82 Guard Timer ........................................................................................................................................ 2-82 Seize Timer .......................................................................................................................................... 2-83 Transmit Volume ............................................................................................................................... 2-83 CO Line Loop and Pool Buttons .......................................................................................................... 2-84 In-Use Hold (I-Hold) Flash Rate .................................................................................................... 2-86 CO Line - Loop Supervision .................................................................................................................. 2-87 Loop Supervision Programming ................................................................................................. 2-87 CO Line - Queue ........................................................................................................................................ 2-88 Line Queuing ...................................................................................................................................... 2-88 CO Line Queue Button Flash Rate ...............................................................................................2-90 CO Line - Ringing Options .................................................................................................................... 2-90 Transfer CO Ringing ......................................................................................................................... 2-92 Recall CO Ringing ............................................................................................................................. 2-92 Queued CO Ringing Flash Rate .................................................................................................... 2-93 Reminder Ring Timer ....................................................................................................................... 2-93 CO Direction ....................................................................................................................................... 2-94 CO Port Parameters ................................................................................................................................. 2-95 Initialize CO Port Assignments / Flexible Numbering Assignments .............................. 2-95 Print CO Port Parameters and Feature Codes ........................................................................ 2-96 CO Ring Detect Timer ............................................................................................................................. 2-97 Conference ................................................................................................................................................. 2-97 Conference Enable/Disable .......................................................................................................... 2-98 Conference / DISA Timer ................................................................................................................ 2-99 Conference Combinations ............................................................................................................ 2-100 Cordless Key Telephone Unit Feature Button ............................................................................... 2-102 Database Administration ...................................................................................................................... 2-103 Administration Access .................................................................................................................... 2-103 Administration Password ............................................................................................................... 2-105 Database Printout (Dump) ................................................................................................................... 2-106 Dial Pulse Sending ................................................................................................................................... 2-107 Dial Pulse Parameters ...................................................................................................................... 2-107 Pulse Dial Inter-Digit Timer ........................................................................................................... 2-108 Pulse-to-Tone Switchover ............................................................................................................. 2-108
ivContents Direct Inward Dialing .............................................................................................................................. 2-108 DID Phone Number .......................................................................................................................... 2-111 Name Assigned to DID Number .................................................................................................. 2-112 Erasing a DID Table Entry ............................................................................................................... 2-112 DID/ICLID Ringing Assignments .................................................................................................. 2-113 View DID/ICLID Ringing Assignments ....................................................................................... 2-114 DID Digits ............................................................................................................................................. 2-116 DID Incoming Signaling ................................................................................................................. 2-116 DID/TIE Signaling .............................................................................................................................. 2-117 DID Collect Timer .............................................................................................................................. 2-118 Initialize DID-TIE Parameters ........................................................................................................ 2-119 Print DID-TIE Parameters ................................................................................................................ 2-119 Direct Inward System Access (DISA) ................................................................................................. 2-120 DISA Access Code ............................................................................................................................. 2-120 DISA Programming .......................................................................................................................... 2-121 DISA Call Forwarding ....................................................................................................................... 2-122 DISA CO-to-CO ................................................................................................................................... 2-122 Direct Station Selection / Busy Lamp Field ..................................................................................... 2-124 Direct Transfer Mode .............................................................................................................................. 2-124 Directory Dial ............................................................................................................................................. 2-125 Initialize Directory Dial Table Parameters ................................................................................ 2-129 Print Directory Dial Table Parameters ....................................................................................... 2-130 Dial-By-Name ..................................................................................................................................... 2-131 Distinctive Ringing .................................................................................................................................. 2-132 CO Line Distinctive Ring Tone ...................................................................................................... 2-132 Enabling/Disabling Distinctive Ring Tone ............................................................................... 2-134 Ring Tone - Station (User Selectable) ........................................................................................ 2-134 Do Not Disturb .......................................................................................................................................... 2-136 One-Time Do Not Disturb .............................................................................................................. 2-138 Do Not Disturb Button Flash Rate ............................................................................................... 2-138 Do Not Disturb - DSS / BLF Flash Rate ....................................................................................... 2-139 Executive Override .................................................................................................................................. 2-139 Executive Override - Enable/Disable ......................................................................................... 2-139 Executive Override Blocking ......................................................................................................... 2-142 Executive Override Warning Tone .............................................................................................. 2-143 Barge-In Warn Tone ......................................................................................................................... 2-144 Executive / Secretary Pairs .................................................................................................................... 2-145 External Day Ring ..................................................................................................................................... 2-146 External Night Ring ................................................................................................................................. 2-146 Fixed Station/Port Number .................................................................................................................. 2-147 Flash Rates (Programmable) ................................................................................................................ 2-147 Flexible Button Assignment ................................................................................................................. 2-148 Flexible Button ................................................................................................................................... 2-149 Display Flexible Buttons ................................................................................................................. 2-153 Flexible Numbering ................................................................................................................................ 2-156
Contentsv Station Port Inquiry .......................................................................................................................... 2-158 Group Listening ........................................................................................................................................ 2-158 Headset Mode ........................................................................................................................................... 2-159 Hold - Exclusive ......................................................................................................................................... 2-160 Exclusive Hold Flash Rate ............................................................................................................... 2-161 Exclusive Hold Recall Timer ........................................................................................................... 2-161 Hold - Preference ..................................................................................................................................... 2-162 Hold - System ............................................................................................................................................ 2-162 System Hold Flash Rate .................................................................................................................. 2-162 System Hold Recall Timer .............................................................................................................. 2-163 Hot Keypad ................................................................................................................................................. 2-163 Hot Line / Ring Down ............................................................................................................................. 2-163 Hunt Groups .............................................................................................................................................. 2-164 Station / Pilot / Pilot All Ring -- Hunting Assignments ........................................................ 2-165 Initialize Hunt Group Parameters ................................................................................................ 2-166 Print Hunt Group Parameters ....................................................................................................... 2-166 Idle Speaker Mode ................................................................................................................................... 2-167 Incoming Calling Line Identification ................................................................................................. 2-167 Intercom ...................................................................................................................................................... 2-168 Intercom Calling ................................................................................................................................ 2-169 Incoming Intercom Ringing Flash Rate .................................................................................... 2-170 Intercom Hold Button Flash Rate ................................................................................................ 2-171 Intercom Signaling Select .............................................................................................................. 2-171 Intercom Transfer ............................................................................................................................. 2-172 Inter-Digit Time-Out ............................................................................................................................... 2-172 ISDN .............................................................................................................................................................. 2-173 Extended Key Telephone Service ............................................................................................... 2-173 Directory Number - BRI ................................................................................................................... 2-175 SPID ........................................................................................................................................................ 2-176 ISDN Programming - Page A ............................................................................................................... 2-177 Basic Rate Interface (BRI) CO Type .............................................................................................. 2-178 Primary Rate Interface (PRI) CO Type ......................................................................................... 2-179 Framing ................................................................................................................................................ 2-179 NT / TE Mode ...................................................................................................................................... 2-180 Power .................................................................................................................................................... 2-180 Directory Number - PRI ................................................................................................................... 2-181 Max Out I-Frames .............................................................................................................................. 2-181 Leading 1 ............................................................................................................................................. 2-181 Leading 011 ........................................................................................................................................ 2-182 BRI 7/8 Digit or PRI 7/11 Digit Number Plan ........................................................................... 2-182 Calling Number ................................................................................................................................. 2-183 Loopback ............................................................................................................................................. 2-183 BRI 10-Digit Number Plan .............................................................................................................. 2-184 BRI 11-Digit Number Plan .............................................................................................................. 2-184 ISDN Programming - Page B ................................................................................................................ 2-185
viContents Maximum Number Retransmission ........................................................................................... 2-186 Maximum Octets ............................................................................................................................... 2-186 Maximum TEI Request .................................................................................................................... 2-187 Maximum XID Retransmission ..................................................................................................... 2-187 T-200 ...................................................................................................................................................... 2-187 Minimum TEI ID Check Message ................................................................................................. 2-188 Minimum TEI ID Request ................................................................................................................ 2-188 Message Exchange Timer .............................................................................................................. 2-188 Minimum XID Retransmission ...................................................................................................... 2-189 Inter-Digit T / O .................................................................................................................................. 2-189 Set-Up Timer ....................................................................................................................................... 2-190 Disconnect Timer .............................................................................................................................. 2-190 Release Request ................................................................................................................................ 2-191 Link Disconnect ................................................................................................................................. 2-191 Call Proceeding .................................................................................................................................. 2-191 Connect Request ............................................................................................................................... 2-192 Restart Request Timer ..................................................................................................................... 2-192 Initialize ISDN/VoIP Parameters ................................................................................................... 2-193 Print ISDN/VoIP Parameters .......................................................................................................... 2-195 Keyset Mode .............................................................................................................................................. 2-196 Last Number Redial ................................................................................................................................. 2-199 LCD ................................................................................................................................................................ 2-199 LCD Display - Contrast .................................................................................................................... 2-199 LCD Interactive Display .................................................................................................................. 2-200 Leading Digit ............................................................................................................................................. 2-206 Least Cost Routing ................................................................................................................................... 2-207 Message Wait ............................................................................................................................................ 2-209 Message Waiting Reminder Tone ...................................................................................................... 2-210 Music-On-Hold .......................................................................................................................................... 2-210 MOH Assignments ............................................................................................................................ 2-210 Music-On-Hold - Enable/Disable ................................................................................................. 2-211 Music-On-Hold (per CO Line) ....................................................................................................... 2-212 Mute Key ..................................................................................................................................................... 2-213 Name In Display ........................................................................................................................................ 2-214 Name / Number Display At Idle ................................................................................................... 2-215 Name / Number Translation Table .................................................................................................... 2-216 Networking Tables .................................................................................................................................. 2-218 Night Service ............................................................................................................................................. 2-218 Automatic / Manual Operation .................................................................................................... 2-219 Day of Week Programming ........................................................................................................... 2-220 Automatic Night Mode Operation ............................................................................................. 2-220 External Night Ringing .................................................................................................................... 2-220 Manual Operation ............................................................................................................................ 2-220 Night Class of Service (COS) .......................................................................................................... 2-220 Night Ringing Assignments .......................................................................................................... 2-220
Contentsvii Universal Night Answer (UNA) ..................................................................................................... 2-220 Weekly Night Mode Schedule ...................................................................................................... 2-220 Off-Hook Signaling .................................................................................................................................. 2-221 Off-Hook Voice Over ............................................................................................................................... 2-221 Outside Calls .............................................................................................................................................. 2-225 Paging .......................................................................................................................................................... 2-225 Paging Access .................................................................................................................................... 2-227 Paging - Meet Me .............................................................................................................................. 2-228 Paging Time-Out Timer .................................................................................................................. 2-228 Page Warning Tone .......................................................................................................................... 2-229 Paging Zone(s) ................................................................................................................................... 2-229 Pause Timer ................................................................................................................................................ 2-231 Personal Messages .................................................................................................................................. 2-231 Pre-assigned Messages ................................................................................................................... 2-231 Custom Messages ............................................................................................................................. 2-232 Date and Time Entry Messages .................................................................................................... 2-233 Scrollable Canned Messages ........................................................................................................ 2-234 Personal Messages Flexible Button ............................................................................................ 2-236 Preferred Line Answer ............................................................................................................................ 2-236 Privacy Release .......................................................................................................................................... 2-238 Per CO Line Option ........................................................................................................................... 2-238 Per Station Option ............................................................................................................................ 2-240 Private Line ................................................................................................................................................. 2-242 Recall ............................................................................................................................................................ 2-242 Answering a Recall ........................................................................................................................... 2-242 Transfer Recall Timer ....................................................................................................................... 2-242 Repeat Redial ............................................................................................................................................. 2-243 Relay Programming ................................................................................................................................ 2-244 Remote Administration ......................................................................................................................... 2-245 Program Mode Entry ....................................................................................................................... 2-245 Modem Answer Timer ..................................................................................................................... 2-245 Database Upload/Download ........................................................................................................ 2-246 Remote System Monitor And Maintenance ................................................................................... 2-246 Maintenance ....................................................................................................................................... 2-246 Monitor ................................................................................................................................................. 2-246 Ring Down/Hot Line/Off-Hook Preference ..................................................................................... 2-247 Save Number Redial (SNR) .................................................................................................................... 2-250 Serial Number (MPB) ............................................................................................................................... 2-251 Single Line Telephone ............................................................................................................................ 2-251 Compatibility ...................................................................................................................................... 2-251 SLT DTMF Receiver Timer .............................................................................................................. 2-251 SLT Hook Flash Timer ...................................................................................................................... 2-252 SLT Hook Flash Bounce Timer ...................................................................................................... 2-252 Software Identification (MPB) .............................................................................................................. 2-253 Software Version (MPB) ......................................................................................................................... 2-254
viiiContents Speakerphone ........................................................................................................................................... 2-254 Speakerphone Options ................................................................................................................... 2-254 Speakerphone Operation .............................................................................................................. 2-256 Speed Dial ................................................................................................................................................... 2-256 Station Speed Dial Numbers ........................................................................................................ 2-256 System Speed Dial Access ............................................................................................................. 2-258 System Speed Bin Access ............................................................................................................... 2-260 Speed Bins/Chaining ....................................................................................................................... 2-261 Initialize System/Station Speed Numbers ............................................................................... 2-261 Print System Speed Numbers ...................................................................................................... 2-262 Station Attributes ..................................................................................................................................... 2-263 Initialize Station Attributes ............................................................................................................ 2-263 Print Station Attributes ................................................................................................................... 2-265 Station Identification .............................................................................................................................. 2-266 Station ID Lock ................................................................................................................................... 2-268 Station Message Detail Recording ..................................................................................................... 2-269 SMDR Enable / Disable .................................................................................................................... 2-271 Long Distance / All Calls ................................................................................................................. 2-272 Character Print Assignment .......................................................................................................... 2-272 Baud Rate Display ............................................................................................................................. 2-272 SMDR Port Assignments ................................................................................................................. 2-273 SMDR Call Qualification Timer ..................................................................................................... 2-273 Station Relocation ................................................................................................................................... 2-274 System Parameters .................................................................................................................................. 2-275 Initialize System Parameters ......................................................................................................... 2-275 Print System Parameters ................................................................................................................ 2-279 System Reset .............................................................................................................................................. 2-281 T-1 Trunking ............................................................................................................................................... 2-282 T-1 Signaling Type ............................................................................................................................ 2-282 T-1 Ringback Option ........................................................................................................................ 2-284 T-1 Dial Tone Option ....................................................................................................................... 2-284 Wink Timer .......................................................................................................................................... 2-285 T-1 Collect Timer ............................................................................................................................... 2-286 T-1 Incoming Signaling ................................................................................................................... 2-286 T-1 Framing Type .............................................................................................................................. 2-287 T-1/ISDN Alarm Programming ............................................................................................................ 2-288 Enable/Disable (Carrier Loss Alarm) ...........................................................................................2-289 Blue Alarm ........................................................................................................................................... 2-289 Yellow Alarm ...................................................................................................................................... 2-290 Red Alarm ............................................................................................................................................ 2-290 Bipolar Variations Alarm ................................................................................................................. 2-291 Frame Slip Alarm ............................................................................................................................... 2-291 Data Errors Alarm .............................................................................................................................. 2-292 Clear Alarm .......................................................................................................................................... 2-292 Minor Alarm ........................................................................................................................................ 2-293