Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Uniform Call Distribution4-43
Chapter 4 - Call Distribution - ACD/UCD
Ring Timer
Description
The UCD Ring Timer determines how long a call rings into a busy UCD group before being 
presented to the first recorded announcement. The UCD Ring Timer setting is variable from 
000–300 seconds.
Programming Steps
1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message 
displays:
2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD Ring Timer is set for 60 seconds.
Secondary Recorded Announcement
Description
A Secondary Recorded Announcement (RAN) may be assigned to the group. This 
announcement can be used for follow-up information after the Primary message. This 
announcement plays after the Message Interval Timer setting expires.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the UCD Group number (550-557) on the dial pad.
3. Press HOLD. 
4. Press the SECONDARY RAN flexible button (FLASH 60, Button #11).
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove 
the entry.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
A RAN Table must be specified in UCD programming. If a RAN Table is NOT specified, 
incoming CO callers are not answered but continue to receive ringback.
RING 000-300
060
AXXXX   SECONDARY  RAN 1-8
# 
						

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Chapter 4 - Call Distribution - ACD/UCD
UCD Available/Unavailable
Description
If you are a UCD agent, you may place your station in the Available mode to receive UCD calls, 
or you may place your station in the Unavailable mode to block UCD calls from ringing your 
station.
The UCD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a 
station in ACD/UCD Unavailable mode flashes. This flash rate can be programmed to 
29 different options identified in the flash rate table. This enables the programmer to 
customize the key system configuration to desired flash rates.
Programming Steps
1. Press the UCD UNAVL – DSS/BLF flexible button (FLASH 07, Button #8).
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-14 on page 2-148.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … UCD Available/Unavailable DSS/BLF flash rate is set for a Red 60 ipm
Double Wink Off (04).
Operation
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You may now receive UCD calls.
To make a station unavailable:
Dial [566]on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You are now blocked from 
receiving UCD calls.
Conditions
» If key is programmed, it will flash at 60 ipm double wink.
UCD  UNAVL  DSS / BLF 00-28
RED  60  IPM  DBL  WINK  OFF 
						

							Uniform Call Distribution4-45
Chapter 4 - Call Distribution - ACD/UCD
UCD Calls In Queue Display
Operation
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD Group number (550-557),
-or-
Press preprogrammed flexible button. ON/OFF button LED lights steady.

This idle display prompts a Supervisor that a group is having problems answering 
their calls.

The display tells the agent and their supervisor how many calls are in queue, how 
many agents are available or logged into the group, and the time (in minutes) that 
the oldest call has been in queue.

The agent automatically receives the calls in queue display whenever there is a call in 
queue.
2. Hang up the handset or press ON/OFF button to terminate display.
Wrap-up Timer
Description
After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for 
the duration of the Wrap-up Timer (regardless of the number of calls in queue), allowing the 
agent to finish call related work or to access other facilities. This allows agents to remove 
themselves from the group (i.e., DND, Unavailable, Call Forward) or originate another call. The 
Wrap-up Timer is programmed as part of the UCD database (system-wide). The Wrap-up 
Timer setting is variable from 000 to 999 seconds.
Programming Steps
1. Press the WRAP-UP TIMER flexible button (FLASH 61, Button #4). The following message 
displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Wrap-up Timer is set for 4 seconds.
This feature cannot be used with a call in progress. The station is considered busy 
for incoming calls during this operation.
AXXXX   WRAP-UP   TIME 000-999
004 
						

							4-46Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their original, default 
values.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
Table 4-5: UCD Group Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 60 UCD GROUPS 550-557
2 Alternate UCD Group Assignment None
3 UCD Overflow Station Assignment None
7 UCD Primary Agent Assignment None
10-11 Recorded UCD Announcement 
Assignment(s)None
FLASH 61 UCD TIMERS
1UCD Ring Timer 60 sec
2UCD Message Interval Timer 60 sec
3UCD Overflow Timer 60 sec
4 UCD Auto Wrap-up Timer 004 sec
5 UCD No-Answer Recall Timer 000=Disabled
6 UCD No-Answer Retry Timer 300 sec
FLASH 62 1-8 UCD Announcement Tables (RAN) None
INITIALIZE   UCD   GROUP
PRESS   HOLD 
						

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Chapter 4 - Call Distribution - ACD/UCD
Print UCD Group Parameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message 
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following 
message displays:
When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
PRINT  UCD  GROUP
PRESS  HOLD
PRINTING  UCD  GROUP 
						

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							A
ICLID / Caller ID
This specification provides the functional and implementation definition for the
addition of the ICLID feature to the XTS Digital Key Telephone System. 
						

							











 
 
 
 
 
 
						

							IntroductionA-3
Appendix A - ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the 
telephone company. Usually this service provides the number and name (not available in 
some cases) of the calling party for identification prior to answering the call. Calling party 
number and name are delivered in between this first and second ring using FSK (Frequency 
Shift Key) format.
For this feature to operate properly, it must be activated from the Central Office so the 
numbers or name, if available, of the calling party are delivered over the individual tip and 
ring of the CO lines during the first silent interval between ringing.
The following illustration depicts the configuration presumed for the implementation of the 
ICLID feature for the system. The phones are presumed to be in an ACD or UCD group in 
order to allow proper operation with the system.
Figure A-1: Caller ID System Configuration
KSU
CO LINES
ICLID
Interface
Unit
RS-232RS-232ICLID
Interface
Unit 
						

							A-4Functional Performance
Appendix A - ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being 
activated from the central office so that the numbers of the calling party are delivered over 
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Display of calling number/name on initial ring-in of a line on the display keysets.

Recording of incoming call number/name on the SMDR printout.

Management of an Unanswered Call table from a display phone with appropriate 
privilege level to allow tracking of unanswered calls for statistical information and return 
call management.

Local translation of incoming numbers to names according to a table of number/name 
equivalences which can be administered by the system.
Caller ID Name/Number
Description
The Caller ID Name/Number feature allows a station user to program a flexible button to view 
both the number and name on the LCD when receiving a Caller ID CO call. The top line of the 
LCD displays the number of the caller and the bottom line of the LCD displays the name.
Caller ID Name/Number
Description
The Caller ID Name/Number feature lets a station user program a flexible button to view the 
number and name on the LCD when receiving a Caller ID CO call.
If the feature is enabled, use flexible button [653], the LED is lit solid and the name/number is 
displayed. During the call, the user can press the flexible button to view the normal call 
information. The LCD displays the number of the caller on the top line the name on the 
bottom line.
Operation
To program a Caller ID Name/Number button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button. A confirmation tone sounds.
3. Dial 653 (Caller ID Name/Number code).
DEFAULT … No button is assigned on telephones.

SINGLE LINE TELEPHONE
SLTs cannot display Caller ID information.