Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							DSS/BLF Console with Map3-19
Chapter 3 - Attendant Features and Operation
Map #3 -- By default is to be used with Map #2 in that it has the remaining stations, 148-195, 
to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be 
changed by the user. This map can be duplicated on another DSS/DLS Console and assigned 
to the same station.
Figure 3-4: DSS Console Map #3 
						

							3-20DSS/BLF Console with Map
Chapter 3 - Attendant Features and Operation
MAP #4 -- By default, CO Lines 1-48 appear in sequential order.
Figure 3-5: DSS Console Map #4 
						

							DSS/BLF Console with Map3-21
Chapter 3 - Attendant Features and Operation
Map #5 -- By default, CO Lines 49-96 appear in sequential order. Provides the receiving 
station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line 
mapping. CO Line ringing on Maps 1, 4 and 5 is determined by CO Line Ringing Assignments.
Figure 3-6: DSS Console Map #5
Transfer Search
Description
Allows the Attendant to make a series of intercom calls without hanging up the handset.
Operation
An intercom connection is switched to another station whenever a DSS key is pressed. 
Pressing the next DSS key terminates the previous intercom call. 
						

							3-22Display Timer
Chapter 3 - Attendant Features and Operation
Station ID for DSS / BLF Console With Map
Description
Each system port must be programmed to identify the type of station that operate on that 
port. Each station type must be identified.
Programming Steps
1. Press the STATION ID flexible button (FLASH 50, Page B, Button #1).
2. Dial [1-5] on the  dial pad to identify the DSS map number. Refer to “Mapping Options” on 
page 3-16.
3. Enter a valid station number to which the DSS/BLF Console is associated.
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
X = 1-5
XXX = Station Number
Display Timer
Description
The Attendant Display Timer changes the way in which multiple calls ringing at the 
Attendant station are displayed. If two calls are ringing at an Attendant station, when the 
station goes off hook, the first call is answered. The LCD display then updates to show the 
second call that is ringing, which sometimes does not allow the station to view the current 
call’s LCD information. The display timer keeps the current call’s information on the LCD for a 
programmable time period before showing any other calls ringing in at the time.
The Attendant Display Timer setting is variable from 00-99 seconds.
Programming Steps
1. Press the ATTENDANT DISPLAY TIMER flexible button (FLASH 02, Button #2). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 00-99 seconds.
When identifying a station as a DSS / DLS console, you must also enter the station 
number of the key telephone to which the DSS / DLS console is associated. To 
associate a DSS console with Station 100, the entry would be 1100 [HOLD].
STATION  ID 0-8
KEYSET - SP 24BTN
STATION  ID 0-8
DSS  MAP  X  ASSOC  XXX
AT TENDANT  DISPLAY 00-99
01 
						

							ICLID Call Management Tables 3-23
Chapter 3 - Attendant Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Attendant Display Timer is set for 1 second.
ICLID Call Management Tables
Description
Two ICLID Call Management Tables are maintained in the system. These tables consist of an 
Answered Call Management Table and an Unanswered Call Management Table. Each have a 
100 entry capacity.
Answered Call Management Table
Description
The Answered ICLID Table feature adds a table that captures the ICLID calls that were 
answered. The table can store up to 100 entries of the most recently answered ICLID calls. A 
station may dial a unique access code to view the entries, scroll through the entries, and dial 
a desired entry back. The table displays the number as well as the station that answered the 
call.
Operation
This table may be accessed from any user station display phone so the answered calls may be 
reviewed and handled by the end user. Any Attendant station(s) can delete a table entry, one 
entry at a time. Upon entering the review process, the functions available to a phone are:
Conditions
» Telco must activate Caller ID service.
» Auto Attendant calls are considered answered.
Table 3-2: ICLID Answered Call Management
Function Button
Go to beginning of table Dial Code 659
Review next item in table entry MUTE
Step to next table entry HOLD
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Step to previous table entry TRANSFER
Call Back SPEED 
						

							3-24Recall
Chapter 3 - Attendant Features and Operation
Unanswered Call Management Table
Description
An Unanswered Call Management Table with 100 entry capacity is maintained in the system. 
The calling number/name information pertaining to any unanswered call is placed in this 
table at the time the system determines the call was abandoned.
This table may be accessed from any display telephone to review unanswered calls. Only an 
Attendant station(s) can delete an entry from this table.
Operation
This table may be accessed from any station display phone so that the unanswered calls may 
be reviewed and handled by the end user. Upon entering the review process, the functions 
available to a phone are:
Conditions
» Telco must activate Caller ID service.
» Auto Attendant calls are considered answered.
Recall
Description
A held CO call left unattended by a station recalls the Attendant(s) after a programmable 
time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display 
that identifies the originating station of the unanswered call.
Operation
To answer a recall, press OUTSIDE LINE button that is flashing at a very fast rate.
Conditions
» Recall does not apply to intercom calls placed on hold.
Table 3-3: ICLID Unanswered Call Management
Function Button
1. Go to beginning of table Dial Code 635
2. Review next item in table entry MUTE
3. Step to next table entry HOLD
4. Delete table entry (Attendant only) FLASH
5. Exit table review function ON/OFF
6. Step to previous table entry TRANSFER
7. Call Back SPEED 
						

							Release Button3-25
Chapter 3 - Attendant Features and Operation
Attendant Recall Timer
Description
The Attendant Recall Timer determines the time a recalling call rings at the attendant 
station(s) before the system releases the line. When a CO Line recalls to the Attendant station 
and is still unanswered, the system releases the line at the expiration of this timer and 
automatically places the line to an idle condition.
The Attendant Recall Timer setting is variable from 00–60 minutes. An entry of 00 causes the 
Attendant(s) station to ring until answered.
Programming Steps
1. Press the ATTENDANT RECALL TIMER flexible button (FLASH 01, Button #3). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 00-60 minutes.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Attendant Recall Timer is set for 1 minute.
Release Button
Description
The Release Button feature lets the station user disconnect calls while off-hook (on handset, 
not speakerphone), speeding up call handling time.
While off-hook (on handset, not speakerphone) on an intercom call, transfer sequence, page 
announcement, or CO call:
Press the preprogrammed RELEASE button [641] to terminate intercom call, transfer 
sequence, page announcement or CO call.
ATND  RECALL  TIMER 00-60
01 
						

							3-26Speed Dial - System Storing
Chapter 3 - Attendant Features and Operation
Speed Dial - System Storing
System Speed numbers must be entered by the first programmed Attendant. If no Attendant 
is specified, enter at Station 100.
1. Press SPEED once, then press desired outside line key; or select an outside line 
automatically by pressing the SPEED button twice.
2. Dial the System Speed bin location (9020-9999).
3. Dial telephone number.
4. Press the SPEED button.
5. Hang up.

Pressing the TRANS button during number entry initiates a Pulse-To-Tone switchover.

Pressing the HOLD button during number entry inserts a Pause.

Pressing the FLASH key inserts a Flash into the speed number.

Pressing the TRANS button as the first entry in the speed bin inserts a no-display 
character causing the numbers stored in the bin not to display on the Digital 
Telephones when the bin is accessed.
Speed Bin numbers 9060-9099 ARE NOT monitored by Toll Restriction. 
						

							4
Call Distribution - ACD/UCD
This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call
Distribution (UCD).