Toshiba Stratagy Ies32, Es4, Es80, Es96, Es96r User Guide
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Telecommunication Systems Division January 2003 Stratagy iES32, ES4, ES80, ES96, ES96R User Guide ® Voice Processing Systems
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. STG-UG-ESALL-VB 4016230 Version B, January 2003 © Copyright 2003 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy and Perception are registered trademarks of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEM PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT. 1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the Software is strictly prohibited; You agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against You or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the software in the event that You or any other person violates this License Agreement. 2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the software in violation of the License Agreement constitutes copyright infringement. 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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO YOU. 5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY. 6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION. 7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited. 8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions. 9. United States Government Restricted Rights. The Software is provided with Restricted Rights. Use, duplication, or disclosure by the United States Government, its agencies and/or instrumentalities is subject to restrictions as set forth in subparagraph (c)(1)(ii) of The Rights in Technical Data and Computer Software Clause at DFARS 252.227-7013 (October 1988) or subparagraphs (c)(1) and (2) of the Commercial Computer Software - Restricted Rights at 48 CFR 52.227-19, as applicable. 10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired. 11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT. Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard Irvine, California 92618-1697 United States of America TSD 081601 5932
Toshiba America Information Systems, Inc. Telecommunication Systems Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality, design, or performance. Customer will, at its sole cost and expense, provide the necessary Uninterruptible Power Supply (UPS) equipment as specified by TAIS in the Stratagy Voice Processing General Description for use with the Stratagy ES system at all times. System failures and/or damages resulting from either not using a UPS with the Stratagy ES or the use of a UPS not equivalent to that specified by TAIS are not covered by this warranty. The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning. To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service. THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED. No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems Division.
Stratagy ES User Guide 01/03i Contents Introduction Organization .............................................................................................................. vii Conventions .............................................................................................................. viii Action/Response Table ........................................................................................ ix Related Documents/Media ........................................................................................... x Stratagy eBrochure and Advisor CD-ROM .......................................................... x Chapter 1 – The Grand Tour Overview ......................................................................................................................2 Features to Personalize Your Mailbox ........................................................................ 4 Message Folders .......................................................................................................... 4 Single Message Folder .......................................................................................... 5 Dual Message Folders ........................................................................................... 5 Multiple Message Folders ..................................................................................... 6 Message Types ............................................................................................................. 8 Forwarded Message .............................................................................................. 8 Reply Message ...................................................................................................... 8 Fax Message .......................................................................................................... 9 E-mail Message ..................................................................................................... 9 Greetings .................................................................................................................... 10 Personal ............................................................................................................... 10 System ................................................................................................................. 10 Busy ..................................................................................................................... 10 Special Delivery Options ........................................................................................... 11 Urgent .................................................................................................................. 11 Private ................................................................................................................. 11
Contents Chapter 2 –Getting Started iiStratagy ES User Guide 01/03 Return Receipt .....................................................................................................11 Future Delivery ...........................................................................................................11 Message Destination Selections .................................................................................12 Personal Distribution Lists ...................................................................................12 System Distribution Lists .....................................................................................13 Directory ..............................................................................................................13 User Options ...............................................................................................................14 User Prompts ..............................................................................................................15 Chapter 2 – Getting Started User Tutorial ...............................................................................................................17 Step 1: Access Your Mailbox ....................................................................................18 Step 2: Record Your Name ........................................................................................20 Step 3: Record Your Personal Greeting ....................................................................21 Step 4: Change Your Security Code ..........................................................................22 Step 5: Exit Your Mailbox or User Mode .................................................................22 Chapter 3 – Play Messages Access Messages ........................................................................................................24 Playback Controls .......................................................................................................24 Play Messages ............................................................................................................26 Special Functions .......................................................................................................29 Retrieve and Listen to E-mail Messages ....................................................................33 Chapter 4 – Send Messages Recording Controls .....................................................................................................38 Send a Message ..........................................................................................................39 Forward a Message .....................................................................................................43 Reply to the Current Message ....................................................................................46 Special Delivery Options ............................................................................................48 Future Delivery ...........................................................................................................49 Send a Direct Fax .......................................................................................................50
Contents Chapter 5 –Manage Mailbox Stratagy ES User Guide 01/03iii Chapter 5 – Manage Mailbox Change Greeting ........................................................................................................ 54 Create or Record Over a Personal Greeting ........................................................ 55 Select a Personal Greeting ................................................................................... 57 Review a Personal Greeting ................................................................................ 58 Change User Options ................................................................................................. 59 Change Do Not Disturb (DND) Setting .............................................................. 60 Change Call Screening Setting ............................................................................ 61 Change Security Code ......................................................................................... 62 Select Busy Greeting ........................................................................................... 63 Create or Record Over Busy Greeting ................................................................ 64 Record Your Name .............................................................................................. 66 Change Message Notification ............................................................................. 68 Set Automatic Message Copy ............................................................................. 70 Review Option Settings ....................................................................................... 73 Manage Personal Distribution Lists ........................................................................... 74 Manage Guest Mailboxes .......................................................................................... 76 Use Guest Mailboxes ................................................................................................. 77 Manage Personal Folders ........................................................................................... 78 Appendix A – Using Stratagy ES with a Strata CTX Call Forward .............................................................................................................. 81 Message Waiting ........................................................................................................ 83 Responding to a Lit Msg LED ............................................................................ 83 Turning On/Off Message Waiting LED on Another Extension .......................... 84 Toshiba Proprietary Integration ................................................................................. 84 Soft Key Control of Voice Mail .......................................................................... 84 Call Record to Stratagy ES .................................................................................. 90 Direct Transfer to Voice Mailbox .............................................................................. 91 Voice Mail Conference .............................................................................................. 91
Contents Appendix B –Fax Printer Driver ivStratagy ES User Guide 01/03 Appendix B – Fax Printer Driver Configure/Personalize Fax Printer Driver ..................................................................94 Use Fax Printer Driver ...............................................................................................97 SES Fax Client Screen ...............................................................................................98 Schedule Fax for Future Delivery ............................................................................100 Appendix C – Automatic Speech Recognition Reach Destination .....................................................................................................102 Access Your Mailbox ...............................................................................................102 Send a Message ........................................................................................................103 Appendix D – Unified Messaging (UM) with Outlook Integration Stratagy ES Message Window .................................................................................106 Address Book Feature ..............................................................................................108 Update Stratagy ES Address Book Manually ....................................................108 Update Stratagy ES Address Book Automatically ............................................108 Using UM Feature ....................................................................................................109 Voice Mail Options ..................................................................................................112 Play Voice Message ...........................................................................................112 Reply to Voice Message ....................................................................................113 Forward Voice Message ....................................................................................114 Send Voice Message ..........................................................................................115 View Fax ..................................................................................................................115 Appendix E – Unified Messaging with IP Integration Configure Windows for Stratagy ES Codec .............................................................118 Check Codec is Installed on PC .........................................................................118 Configure Windows ..........................................................................................119 Record Stratagy ES Voice Messages (using Windows Sound Recorder) ................120 Send .WAV File as Voice Message .........................................................................121 Appendix F – Remote User Password Administration for TTS Set Remote User Password .......................................................................................124
Contents Appendix G –Using Stratagy ES with a Strata Legacy System Stratagy ES User Guide 01/03v Appendix G – Using Stratagy ES with a Strata Legacy System Call Forward ............................................................................................................ 126 Set Call Forward to Stratagy ES ........................................................................ 126 Cancel Call Forward .......................................................................................... 130 Cancel the Programmed Call Forward Voice Mail Code .................................. 130 Message Retrieval .................................................................................................... 131 Glossary...................................................................................................................... 133 Index.............................................................................................................................. 137
Contents Appendix G –Using Stratagy ES with a Strata Legacy System viStratagy ES User Guide 01/03