Toshiba Stratagy Ies32, Es4, Es80, Es96, Es96r User Guide

							Stratagy ES User Guide    01/0317
Getting Started2
This chapter instructs you on accessing and exiting your mailbox and outlines the user 
tutorial steps.
User Tutorial
When you log on to the Stratagy ES Voice Processing system for the very first time, 
you hear a tutorial that walks you through the following basic steps:
Record your name. Your name is announced whenever the directory is accessed, 
you select the system greeting, or another Stratagy ES user sends a message to you.
Record your personal greeting. Your personal greeting automatically plays when 
you are not available to answer your telephone.
Change the default security code for your mailbox to ensure privacy. You should 
change it on a regular basis.
NoteIf you do not complete the tutorial before hanging up, Stratagy ES saves any 
completed portion (e.g., your name recording) and restarts where you left off 
the next time you log on to your mailbox. Once the Stratagy ES tutorial is 
completed successfully, it cannot be replayed. 
						

							Getting Started
Step 1: Access Your Mailbox
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Step 1: Access Your Mailbox
The Main Menu (shown below) is your starting point for all of Stratagy ES’s 
messaging features. Pressing 
 from most menus returns you to the Main Menu.
To access your mailbox, you need to know:
The telephone number to access Stratagy ES
Your mailbox number
Your default security code
Please ask your System Administrator if you do not have this information.
Each time you access your mailbox, Stratagy ES announces:
The number of new and saved messages you have in your message folder(s).
The number of messages that will be purged upon exiting your mailbox, if 
applicable.
Stratagy ES then plays the Main Menu options. 
MAIN MENU
Play Messages
Send Messages
Manage Mailbox
Listen to E-mail 
Messages
Exit user mode





MAIN MENU
Play Messages
Send Messages
Manage Mailbox
Listen to E-mail Messages
Exit user mode
Hang Up




 
						

							Getting Started
Step 1: Access Your Mailbox
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If you receive new messages while you are logged on to your mailbox, Stratagy ES 
informs you that new messages have arrived every time you return to the Main Menu.
NoteIf the Stratagy ES is fully integrated with the telephone system, Stratagy ES is 
informed of your mailbox number and prompts you for your security code. 
Consult your System Administrator for information on how your system is 
integrated. 1. From an internal telephone, 
call Stratagy ES on 
___________
...or from an external 
telephone, call Stratagy ES 
on ___________.The system answers with your standard 
company greeting.
2. When Stratagy ES answers, 
press 
.Stratagy ES prompts you to enter your mailbox 
number. 
3. Enter your mailbox 
number.Stratagy ES prompts you to enter your security 
code.
4. Enter the default security 
code.
If you make a mistake 
while entering the code, 
press 
 to re-enter.You are now in your mailbox. Stratagy ES plays 
the number of messages you have and then 
prompts you with a list of choices from the 
Main Menu. 
						

							Getting Started
Step 2: Record Your Name
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Step 2: Record Your Name
Your name is announced whenever the directory is accessed, you select the system 
greeting, or a message is sent by you to another Stratagy ES user. 
When you first enter your mailbox, the Stratagy ES tutorial prompts you to record 
your name and walks you through the entire recording sequence. You can re-record 
your name at any time (see “Record Your Name” on page 66).
1. At the tone, state your name 
slowly and clearly (if you 
like, you can also state your 
extension).
2. Press 
 when done. Stratagy ES plays your name recording.
3. After your name plays, 
press:
To accept the recording Your recording becomes part of your mailbox 
and Stratagy ES prompts you to record your 
personal greeting.
Re-record Stratagy ES returns you to the record your name 
prompt. 
						

							Getting Started
Step 3: Record Your Personal Greeting
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Step 3: Record Your Personal Greeting
The tutorial now prompts you to record your personal greeting. This greeting becomes 
your Personal Greeting #1. You can record up to six other greetings (see “Create or 
Record Over a Personal Greeting” on page 55 for instructions).
Personal greetings should be informative and advise callers when you will be 
available to return their calls or respond to their messages. You can update personal 
greetings as often as you want.
Sample Greeting
“Hi. This is Mary Smith of the Toshiba Marketing Department. It is Monday, June 19, 
and I am in the office today. I am either on the telephone or have stepped away for a 
few minutes and your call has been forwarded to my voice mailbox. If at the tone you 
leave a detailed message and a telephone number where I can reach you, I will be 
happy to return your call.”
1. At the tone, begin recording 
your greeting.The following information should be included:
Your name
Company and/or department
Date
Your availability
Instructions to leave a detailed message
Call coverage options
2. Press 
 when done. Stratagy ES plays your greeting.
3. After your greeting plays, 
press:
To accept the recording Your greeting becomes Personal Greeting #1 
and Stratagy ES prompts you to change your 
security code.
Re-record Stratagy ES returns you to the record your 
greeting prompt. 
						

							Getting Started
Step 4: Change Your Security Code
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Step 4: Change Your Security Code
You should change your security code on a regular basis to ensure the privacy of your 
messages and personal greetings (see “Change Security Code” on page 62).
Stratagy ES prompts you to enter your new security code and notifies you of the 
number of allowable digits. For example, Stratagy ES might prompt “the new security 
code must have at least three digits and 16 maximum digits” or “the new security code 
must be exactly four digits.”
You have completed the tutorial. Stratagy ES announces “mailbox number xxx is 
enabled,” and announces the number of messages in your mailbox. You can now 
perform any of the functions available on the Stratagy ES Main Menu or exit the 
mailbox.
Step 5: Exit Your Mailbox or User Mode
1. Enter your new security 
code + 
.Stratagy ES prompts you to re-enter your new 
security code for verification.
2. Re-enter your new security 
code + 
.After entering the security code a second time, 
Stratagy ES announces that your security code 
has been changed.
➤To exit your mailbox, press 
 to hang upStratagy prompts, “Thank you for calling. 
Good-bye.”
...or to exit the user mode, 
press 
.Stratagy ES can be configured so that you can 
exit your mailbox without leaving the 
Stratagy ES system. Please ask your System 
Administrator to find out if your system is 
configured for this or some other function when 
pressing
.
If you have the “0 to EXIT User Mode” 
capability, you hear Stratagy ES’s instructional 
greeting. You can now access another user or a 
different mailbox. 
						

							Stratagy ES User Guide    01/0323
Play Messages3
This chapter explains how to use the Play Messages feature. It covers:
Accessing messages
Playback controls
Playing messages
Special functions
Retrieve and listen to e-mail messages
Stratagy ES lights the message waiting light on your telephone when a voice or fax 
message has been left for you on the Stratagy ES system.
NoteYour telephone system and telephone must support a message waiting light for 
this feature to function.
If configured, Stratagy ES automatically turns off your message waiting light on your 
telephone when your new message folder is empty or only Pending messages remain 
(see “Message Folders” on page 4). 
All new messages must be deleted, saved, or pending (partially heard) for Stratagy ES 
to turn off the message waiting light on your telephone. The Message Waiting LED 
remains on only if there are new messages in the folder. 
						

							Play Messages
Access Messages
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Access Messages
Once you press 
 to play your messages, the following telephone keys assist you in 
going through your messages:
 

Takes you to the next message or back to the top of the folder when you have 
reached the last message in the folder.

Replays the current message.
Takes you to the previous message or back to the last message in the folder when 
you have reached the top of the message folder.
If you receive new messages while you are accessing your mailbox, Stratagy ES 
notifies you every time you return to the Main Menu that new messages have arrived.
NoteSee “Message Folders” on page 4 on using access keys  and 
.
Playback Controls
While playing a message, you can pause, control the volume, location, and speed of 
playback using the following keys (shown below).
Press twice to
Change Speed (toggle)3095
Go Forward (advance)
Turn Down volume Back Up (rewind) Pause/Resume
(toggle or 30 secs.)
Turn Up volume Play Next Message
(from last message go to first)
Press to play Previous Message
(from first message go to last) 
						

							Play Messages
Playback Controls
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Play Next Message
Plays next message in folder. If you are at the last message in the folder, goes to the 
first message in the same folder.

Replay Current Message
Plays previous message in folder. If you are at the first message in the folder, goes to 
the last message in the same folder.
Play Previous Message
Plays previous message in folder. If you are at the first message in the folder, goes to 
the last message in the same folder.
Pause/Resume (toggle or 30 seconds)
At any time while playing messages, you can press  to pause the playback. The 
message resumes playing as soon as you press 
 or automatically at the end of a 
defined amount of time (default is 30 seconds). You can pause the playback as many 
times as necessary.
Turn Up Volume,  Turn Down Volume
Each time you pressor, the volume of messages adjusts one increment until the 
maximum number of increments is reached. Stratagy ES saves the current level when 
you exit.
Back Up (rewind)
The message backs up/rewinds and then begins playing. The default is five seconds 
(set by the System Administrator).
Go Forward (advance)
The message goes forward/advances and then begins playing. The default is five 
seconds (set by the System Administrator).
Change Speed (toggle)
Two speeds are available for playing messages: normal and fast (level set for your 
mailbox by the System Administrator). When you exit the Play Messages Menu, the 
system returns to the default speed. 
						

							Play Messages
Play Messages
26Stratagy ES User Guide    01/03
Play Messages
When you access your mailbox, Stratagy ES tells you the number of urgent, new, 
saved, and fax messages (if supported by your system; check with your System 
Administrator) you have in your mailbox.
When you press 

 from the Main Menu to play messages (menu shown below), 
Stratagy ES automatically accesses the New Message Folder. If no messages exist in 
the New Message Folder, Stratagy ES automatically accesses the Saved Message 
Folder or Personal Folders. 
If your mailbox is empty, the Stratagy ES Main menu prompt does not include “press 

 to play messages.”
From the Main Menu:
Play Messages
Play the next message
Replay the current message
Save the current mesage
      Play the Previous message
Delete the current message
Forward the current message
Reply to the current message
Special Functions
Immediate Fax print of all fax documents 
within a folder
†
Immediate Fax print of current fax document†
Send All Fax documents to fax machine 
for print within a folder†
Send Current Fax to fax machine for print†
Message Date and Time
Future Delivery Review (Play, Save, Delete)
Continuous Delete
New/Saved message folder (toggle)
Continuous Play
Return to previous menu
Return to the Main MenuWhile playing a message, you can press:
Pause/Resume (toggle or 30 seconds)
Turn Up volume
Turn Down volume
Backup (rewind)
Go Forward (advance)
Change Speed (toggle)
4554
† 
Optional feature