Toshiba Stratagy Ies32, Es4, Es80, Es96, Es96r User Guide

							Using Stratagy ES with a Strata Legacy System
Call Forward
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➤To program the Stratagy ES Voice Mail Code from a Strata DK telephone
1. Press the extension number 
or phantom extension 
number.You hear a dial tone.
2. For Strata DK14, DK40i, 
and DK424, press 

You hear a confirmation tone. Display 
telephones show “#656 I.D. CODE SET.”
...or for Strata DK8/16 and 
DK24/56/96, press 
.You have completed programming and hear a 
confirmation tone. Display telephones show
“656 I.D. CODE SET.”
3. Press 

.
4. Enter your Stratagy ES 
mailbox number.
5. Press 
#	. You hear a confirmation tone. Display 
telephones show “DATA PROGRAMED.”
6. Press 
!. Resets your telephone to the idle condition.
Notes
To change the voice mail code, repeat steps.
In order for the  button to function properly 
while using the Stratagy ES system with a 
Toshiba Strata system, the 
!	*
(#&$,*) button and the #	 (#*-) 
button must be provided on your Toshiba 
proprietary telephone. 
						

							Using Stratagy ES with a Strata Legacy System
Call Forward
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➤To forward calls to Stratagy ES
1. Press the appropriate 

./	
 buttonThe Call Forward LED flashes, or you hear a 
confirmation tone.
...or press the extension 
number or phantom 
extension number, then 
enter the appropriate Call 
Forward access code.You hear a confirmation tone if an access code 
is dialed. Display telephones show “CALL 
FORWARD TO.” 
2. Dial the Stratagy ES system 
number _____________.You hear a confirmation tone.
Call Forward Access Codes
Strata
DK8/16 and
DK24/54/96Strata
DK14,
DK40i, and 
DK424i
Call Forward All Calls

 

Call Forward Busy 
Call Forward No Answer
 
Call Forward Busy No 
Answer  
						

							Using Stratagy ES with a Strata Legacy System
Call Forward
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3. (Optional) For Call 
Forward-No Answer and 
Call Forward- Busy/No 
Answer, you can set the 
number of seconds that 
your telephone rings before 
forwarding.
If you pressed a Call 
Forward button in Step 1, 
enter the numberof seconds 
(
0)
...or if you pressed a 
extension number or 
phantom extension number 
in Step 1, press 
!	
*
 and enter the number 
of seconds (
0).
NoteSome older telephones do not have 
!	* and #	 buttons. You 
may need to press 
* (or #&$) + the 
number of seconds (08~60) + 
#*- or  
+ the number of seconds (08~60) + 
.
4. Press the same Call 
Forward button used in 
Step 1
...or if you used an access 
code sequence, press 
#	, then !.The Call Forward LED lights steady. 
						

							Using Stratagy ES with a Strata Legacy System
Call Forward
130Stratagy ES User Guide    01/03
Cancel Call Forward
Cancel the Programmed Call Forward Voice Mail Code
1. Press the appropriate 
./	
 button, then 
!
The Call Forward LED turns OFF, or you hear a 
confirmation tone. Call Forward registration is 
canceled.
...or press the extension 
number or phantom 
extension number, then 
enter the appropriate Call 
Forward access code.You hear a confirmation dial tone. Display 
telephones show “CALL FORWARD TO.” 
Dialing the access code (e.g., 

) and no 
station number cancels any Call Forward type. 
See “To forward calls to Stratagy ES” on page 
128 for access codes.
2. Press 
! ($&
1&#).
1. Press the extension number 
or phantom extension 
number.You hear a dial tone.
2. For Strata DK14, DK40i, 
and DK424i, press 
.You hear a confirmation tone. Display 
telephones show “#656 (or 656) ID CODE 
SET.”
...or for Strata DK8/16 and 
DK24/56/96, press 
.
3. Press 
#	. You will hear a confirmation tone. Display 
telephones show “DATA PROGRAMED.” The 
voice mail code is canceled.
4. Press 
! ($&
1&#). 
						

							Using Stratagy ES with a Strata Legacy System
Message Retrieval
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Message Retrieval
You can program your  or phantom extension number/message waiting buttons to 
automatically retrieve your voice mail messages when you press it.
Skip to “To retrieve messages with Msg or Phantom Extension Number/Message 
Waiting button” on page 132 if you have already performed this function. Once 
programmed, this key does not need to be programmed again.
➤To program your  button to retrieve messages
1. Press the extension number 
or phantom extension 
number.You hear a dial or confirmation tone after you 
press the button.
2. For Strata DK8/16 and 
DK24/56/96, press 
.You hear a confirmation tone. “657” or “#657” 
is the Stratagy ES System Identification code 
for message retrieval from voice mail.
For Strata DK14, DK40i, 
and DK424i, press
.Your telephone must have the 
!	* 
(
#&$, *) button and the #	 (#*-) 
button for the 
 button to function properly 
while using the Stratagy ES system.
3. Press 
 (the Voice Mail 
ID code for Message 
Retrieval).
4. Enter your Stratagy ES 
mailbox number +
.
5. Enter your security 
code +
.By storing your security code, you avoid having 
to enter your code every time you access your 
mailbox.
Important!Including your security code in 
this programming will enable 
anyone to retrieve your messages 
from your phone. If a security code 
is not desired, do not include it.
6. Press 
#	. You hear a confirmation tone. Display 
telephones show, “DATA PROGRAMED.”
7. Press 
!. 
						

							Using Stratagy ES with a Strata Legacy System
Message Retrieval
132Stratagy ES User Guide    01/03
➤To retrieve messages with Msg or Phantom Extension Number/Message Waiting 
button
➤To cancel automatic retrieval
➤For Strata DK14, DK40i, and DK424i, press the extension number or phantom 
extension number + 
 + #	
...or for the Strata DK8/16 and DK24/56/96, press the extension number or 
phantom extension number + 
 + #	.
NoteIf you have a Toshiba telephone system, see Chapter 5 – Manage Mailbox for 
further instructions on using the Call Forward and Message Retrieval features. 
If you have one of the telephones listed in that chapter, you may need to 
program your telephone (once) so that the message waiting key works properly. 
Depending upon your telephone system and telephone, a message waiting light 
is lit on your telephone when a voice message has been left for you on the 
Stratagy ES system.
If configured, Stratagy ES automatically turns off your message waiting light 
on your telephone when your new message queue is empty or only partially 
heard messages remain. All unheard messages must be accessed and partially 
heard, deleted or saved for Stratagy ES to turn off the message waiting light on 
your telephone.
➤When the Message LED 
flashes…
For Strata DK14, DK40i, 
and DK424i, press 
 or 
[Phantom Extension 
Number/MW] Stratagy ES is called and you are automatically 
connected to your mailbox.
...or for the Strata DK8/16 
and DK24/56/96, press the 
extension number + 
.The system automatically calls Stratagy ES.NotePressing  before the extension 
number cancels the message waiting 
notification (e.g., the message light goes 
Off even though the registered messages 
may not have been retrieved). 
						

							Stratagy ES User Guide    01/03133
Glossary
This glossary defines frequently-used Stratagy ES voice processing system features and 
functions.
Te r mDefinition
Busy Greeting
You can select your custom busy or the system busy greeting for 
callers to hear when your telephone is busy. If you do not record 
your custom busy greeting, the system busy greeting 
automatically plays.
Call ScreeningCall Screening operates in On/Off mode. When On, Stratagy ES 
asks callers for their name and company. Without the caller’s 
knowledge, the system relays that information to you. You can 
decide to receive the call, let the call forward to your mailbox, or 
transfer the call to another extension with or without 
announcement. 
CallerSomeone who calls into the Stratagy ES system. A caller can 
obtain information, leave a message for someone, and/or 
provide information.
Called PartyThe telephone user the caller reached. See “User.”
DirectoryA caller enters digits corresponding to the first few letters of a 
user’s name and Stratagy ES plays the recorded name (and 
optionally extension) that matches the entered digits. Stratagy 
ES offers the caller the option of selecting the name and being 
transferred or hearing the next name. 
						

							Glossary
Do Not Disturb ~ Name Recording
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Do Not DisturbDo Not Disturb operates in On/Off mode. When On, Stratagy ES 
automatically sends calls to your mailbox without ringing your 
telephone first.
Fax MessagesFax messages sent to your mailbox. With the optional fax mail 
feature, your mailbox can receive, store, and forward fax 
messages along with voice messages. When you access your 
mailbox, Stratagy ES tells you the number of fax messages in 
your mailbox; and when you play the message, states the 
number of pages received. You cannot listen to the actual fax 
information. If you are calling from a fax machine, the fax can be 
transmitted on the same telephone connection; otherwise, you 
can direct the fax to a fax machine’s number. The system redials 
the designated fax number and transmits the document.
FIFO (First In, First Out)Messages play in either FIFO or LIFO order. FIFO plays 
messages from oldest to newest. 
Future DeliveryWith future delivery, you can arrange for your message to be 
delivered at a specific time and date in the future. Once you 
send the message, you can use the Play Messages—Future 
Delivery Review option to review, continue to send, or delete the 
message.
Guest MailboxGuest mailboxes provide limited access to the Stratagy ES 
system for temporary and project-oriented employees, such as 
consultants and contractors. Guest users can only send and 
receive messages to their Host mailbox and other guests of the 
Host mailbox.
LIFO (Last In, First Out)Messages play in either LIFO or FIFO order. LIFO plays 
messages from newest to oldest. 
MailboxA user mailbox records messages from callers. A user 
periodically checks the mailbox for messages, etc., or a variety 
of automatic notification methods can be employed. There is 
generally one mailbox for each extension, although several 
mailboxes can share a single extension when multiple users 
share the same telephone line.
Name RecordingYour name (and optionally, extension) recording is used for the 
directory, system greeting, and mailbox.
Te r mDefinition 
						

							Glossary
New Message Folder ~ Saved Message Folder
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New Message FolderThe new message folder contains unheard and partially heard 
messages. When playing new messages, urgent messages 
always play first.
Personal FoldersMailboxes configured for multiple folders can create up to seven 
personal folders for saving messages. The folders can only be 
accessed by the mailbox user that created them.
Personal GreetingsYou may record up to seven personal greetings which are 
played for callers when you are unavailable. Although only one 
greeting can be in effect at any one time, you can switch 
between the greetings by entering the greeting number, or pre-
schedule different greetings to play at a certain time and/or day.
Greetings can be reviewed or re-recorded. You can also select 
the default system greeting.
Personal Distribution ListA mailbox user can create/modify up to seven personal 
destination (distribution) lists and list comments for identification. 
When sending messages, you can select a mailbox number, 
personal distribution list, system distribution list, and/or the 
directory as the destination.
Private MessagesYou can mark a message “private,” meaning the message 
cannot be forwarded by the recipient to another user. The 
recipient is told the message has the Private attribute set when 
listening to his/her messages.
Return ReceiptWhen sending, forwarding, or replying to a message, you can 
request a return receipt. Stratagy ES notifies you when and by 
whom the message was received. The recipient is not notified 
that receipt verification was requested and cannot circumvent 
the procedure.
Saved Message FolderThe saved message folder contains messages that you saved or 
that were automatically saved by the system. Messages flagged 
to be saved can be stored in the saved message folder. 
Mailboxes configured for Personal folders have the option of 
saving messages in a personal folder created by the mailbox 
user.
Te r mDefinition 
						

							Glossary
Security Code ~ User Notification
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Security CodeEach mailbox in the system has a security code. You must enter 
your security code to access your mailbox. The security code 
ensures the privacy of your messages, personal greetings, etc.
System AdministratorThe representative in your company responsible for configuring 
the Stratagy ES system and your mailbox to suit you and your 
companies needs.
System GreetingPre-recorded greeting that adds your recorded name: “Please 
leave a message for (name).” Can be used by any user on the 
Stratagy ES system. Based on your selection, callers hear the 
system greeting or a personal greeting.
System Distribution ListSystem-wide destination (distribution) list the System 
Administrator creates for Stratagy ES system users. When 
sending messages, you can choose a mailbox number, personal 
distribution list, system distribution list, and/or the directory as 
the destination.
Toshiba Proprietary 
IntegrationProprietary integration between Strata CTX phone system and 
Stratagy ES voice mail. Provides a Soft Key Control of Voice 
Mail feature that enables the user to perform many of the 
standard functions using soft keys on the Strata 3000/2000-
series digital telephones.
Urgent MessagesMessages are stamped Urgent by the sender and by default, are 
played first, followed by all other messages. The System 
Administrator can set a notification record to use pager 
notification exclusively whenever Urgent messages are 
received.
UserSubscriber of the mailbox, also known as a mailbox user. A user 
has access to one or more mailboxes in the system by knowing 
the security codes. Once a user accesses his/her mailbox, he/
she can play back messages, delete those messages, send 
them to other mailboxes, etc.
User NotificationEach mailbox can have notification records set by the System 
Administrator to automatically call and notify you of your 
messages. You can enable/disable the notify method for each of 
these records or change the notification telephone number.
Te r mDefinition