Xerox 700 Digital Color Press User Manual

							
8-17
User Guide Problem Solving
Xerox 700 Digital Color Press
4. Remove the jammed staples.
5. Holding the tabs of the Booklet Maker Staple Cartridge, 
gently push the cartridge to its original position until it 
clicks into place.
Return the unit to its original position and close the 
Finisher door.
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8-18User Guide
Problem Solvin
gXerox 700 Digital Color Press
Hole Punch Jam
1. If the Hole Punch feature jams, remove and empty the 
chad tray as well as removing the paper jam.
For more information on removing paper jams go to the 
topic titled Paper Jams within this module.
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8-19
User Guide Problem Solving
Xerox 700 Digital Color Press
Note
Document Feeder Jam
1.
If a Document Feeder jam occurs, the touch screen will display a message\
 identifying the jam area. If after clearing, 
the document feeder jams again, follow the steps on the following pages.\
2. Check your originals.  Ensure that your originals are of a 
good quality.
If you have poor quality originals, use the document glass to copy a new\
 set.
If using computer fanfold forms ensure that the perforations down each s\
ide of the sheet have been removed.  
When removed the forms can be loaded either short edge feed or long edge\
 feed.
Ensure that the Document Handler guides are against 
the edges of the loaded originals.
3. Check that your originals are within specification and 
that the loaded orginals do not cover the maximum fill 
line on the document handler guides.
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8-20User Guide
Problem Solvin
gXerox 700 Digital Color Press
8.5 x 11
Note
Bypass Tray (Tray 5) Jam or Misfeed Prevention
1. Bypass Tray (Tray 5) Jams occur in the paper path 
clearance areas.  The machine will display a message 
indicating the clearance area. 
For more information on removing paper jams from 
these areas go to the topic titled Jam Clearance within 
this chapter.
If after clearing the jam, the Tray 5 feeder jams or 
misfeeds again follow the steps on the following pages.
2. Fan the paper and load into the bypass tray.  Ensure that 
the paper does not cover the maximum fill line.
3. Ensure that the Bypass Tray guides are against the edges 
of the loaded paper. Do not add paper to the tray when paper is already 
loaded.  Instead, remove the paper and combine the 
additional paper with the paper from the tray and reload.
4. Check that the Bypass Tray paper attributes are set 
correctly.
Check that the paper is within specification.
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8-21
User Guide Problem Solving
Xerox 700 Digital Color Press
Note
Envelope Jam
Envelope Jams occur in the paper path clearance areas.  The machine will\
 display a message indicating the clearance 
area. 
For more information on removing paper jams from these areas go to the t\
opic titled Paper Jams within this module.
If after clearing the jam, the envelope jams again follow the steps on t\
he following pages.
1. Ensure that the guides are against the edges of the  envelopes.
Check that the attributes of the paper tray are set 
correctly.
2. Envelopes can be fed  only from the Bypass Tray.  Check 
that the envelopes are within specification.  For more 
information about envelope specifications, refer to 
Chapter 3, the (Paper and Media) Envelopes section.
Some wrinkle is expected on the back of the fed 
envelope.
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8-22User Guide
Problem Solvin
gXerox 700 Digital Color Press
If the fault is a paper jam, ensure that any paper is 
•
removed from the appropriate area and that there are no 
hidden or small pieces of paper left behind.
Reboot your machine by powering OFF and ON using the 
•
On/Off button at the front of your machine. 
Select a percentage for enlargement, or select the required 
•
paper tray and Auto % reduce/enlarge.
Check to see if Transparencies are selected on the 
• Paper 
Type  screen.  The machine automatically adjusts for 
different types of media; paper can tolerate more heat 
than transparencies. 
If appropriate, select the  button after each selection on 
•
the touch screen.
Check to see if the paper tray guides are locked into 
•
position against the paper.
Check the power cord installation.
•
Firmly press the 
• ON/OFF button.
Check to see if the AC outlet is receiving voltage. (Connect 
•
another appliance to the outlet to verify voltage.)
Message will not clear
8.5 x 11 in./A4 original was not enlarged ont
an 11 x 17 in./A3 pageo 
Deformed transparencies
Output does not reflect the selections made
Output is not stacked correctly
The machine will not power 
ON
Corrective Action
Problem
Problem Statements
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8-23
User Guide Problem Solving
Xerox 700 Digital Color Press
- Check to see if the machine is in Power Saver mode. Press the 
Power Saver button on the control panel
The Touch Screen is Completely Dark
- Use the Brightness Dial on the left side of the control panel to 
adjust the brightness of the Touch Screen.
The Touch Screen is not Bright Enough Corrective Action
Problem
- If you are experiencing problems feeding certain types of 
documents, ensure that the document media is suitable for the 
Document Handler. Check the Document Specifications in the 
Getting Started section of this program. 
- Alternatively you can place the documents on the Document 
Glass.
Documents will not feed correctly
- Check the external device to ensure that it is properly connected 
and powered on.
With an external control device connected, 
the machine displays Ready to Copy, but users 
cannot log in - Check to see if the paper tray guides are locked into position 
against the paper.
- Select the option on the touch screen.
- Check that there are staples in the staple cartridge
- Check that the Punch Scrap Container is not full.
Pages in the set are not stapled or punched
- Ensure that the drilled paper is loaded correctly in the paper 
tray, and that the holes are positioned as shown on the tray label.
Drilled paper holes are on the wrong side
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8-24User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause: Unable to process job template due to insufficient hard disk spac\
e.
Remedy: Remove unnecessary data from the hard disk to increase free disk\
 space.
Cause/Remedy
Code
Cause: Unable to store any documents with 2 Sided Book Copy feature. 
Remedy: Check the 2 Sided Book Copy settings.
Cause: The machine is unable to process size, because the specified docu\
ment area is 
too small. 
Remedy: Increase resolution or scan area size.
Cause: When setting a mixed size document to Full Color/2 Side and attem\
pting to 
scan at 600dpi, an error occurs. 
Remedy: Decrease [Scan Resolution] to [400dpi] or less, and rescan.
Cause: When scanning a mixed size document using the 2 sided simultaneou\
s scan 
feature with 300, 400, or 600dpi, an error occurs. 
Remedy: Decrease [Scan Resolution] to [200dpi] or less, and rescan.
Fault Codes
If an error caused the printing to end abnormally, or a malfunction occu\
rred in the machine, then an error code is 
displayed.
If an error code appears that is not listed in the table below, or if an\
 error persists after following the listed solution, 
then contact your Xerox Customer Support Center.
If an error code is displayed, all print data of the machine as well as \
print data stored in the machines built-in memory 
is discarded.
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8-25
User Guide Problem Solving
Xerox 700 Digital Color Press
Cause: When scanning a mixed size document using the 2 sided simultaneou\
s scan 
feature with400, or 600dpi, an error occurs. 
Remedy: Decrease [Scan Resolution] to [300dpi] or less, and rescan.
Cause/Remedy
Code
Cause: An incompatible combination of features are specified in the docu\
ment scan 
conditions. 
Remedy: Check the selected options.
Cause: The paper size of the tray selected for auto tray is different fr\
om the paper size 
of the tray selected for Auto Repeat. 
Remedy: Change the paper size for the tray, or change the [Paper Type Pr\
iority] 
settings.
Cause: An error occurred when reading the Gradation Adjustment Chart. 
Remedy: Place the Adjustment Chart properly on the document glass.
Cause: When enlarging/reducing a scanned document to the specified paper\
 size, the 
reduction/enlargement ratio value exceeds the allowed range. 
Remedy: Take one of the following actions:Manually enter a reduction/enlargement ratio.
•
Change the paper size.
•
Cause: An error occurred in the document feeder. 
Remedy: Power-cycle the machine. Contact your Xerox Customer Support Cen\
ter.
Cause: An error occurred in the document feeder. 
Remedy: Reprocess the job.
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8-26User Guide
Problem Solvin
gXerox 700 Digital Color Press
Cause/Remedy
Code
Cause:  The Finisher malfunctioned.
Remedy:Check for any obstructions in the paper path and clear them.
•
Power off/on the machine, and if necessary, resend/restart your print/co\
py job.  If 
•
the fault continues, contact the Customer Support Center.
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