Canon printer PIXMA MG2920 white User Manual

							Problems with the Machine While Using with Network
The Machine Stopped Working Suddenly
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine
Printing Speed Is Slow
Cannot Use the Machine on Replacing an Access Point or Changing Its settings
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							The Machine Stopped Working Suddenly
Cannot Communicate with the Machine After the Network Settings Are Changed
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine Using the Access Point Mode
Cannot Print or Scan from a Computer Connected to the NetworkCannot Communicate with the Machine After the Network Settings AreChanged
It may take a while for the computer to obtain the IP address, or you may need to restart your computer.Search for the machine again after confirming a valid IP address is assigned to the computer.
Cannot Communicate with the Machine over the Wireless LAN
Check1  Make sure that the machine is turned on.
Check2 Make sure that the network settings in the machine are identical with those of
the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
point settings, and then modify the machine settings.
How to Set an Encryption Key
Check3  Make sure that the machine is not placed far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the machine
within 164 ft. / 50 m from the access point.
Check4  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check5  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check6  Make sure that the network settings of the computer are correct.
For the procedures to connect a network device to the computer and set them up, refer to the instruction manual of your network device or contact its manufacturer.
Check7  Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Check8  Make sure that a valid wireless channel is used.
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							The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device to
specify the valid wireless channel.
Check9  Make sure that the channel confirmed in Check 8 can communicate with the
computer.
If not, change the channel set to the access point.
Check10  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check11  When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to theinstructions on our website.
•
For placement:
Make sure that there is no barrier or obstacle between the access point and the machine.
Note
•
When you connect the machine to a Windows XP computer by cableless setup: Follow the procedure below to perform settings of the machine and the computer.
1.
Enable the access point mode of the machine.
2.
Right-click the  Wireless Network Connections  icon on the notification area on the desktop,
then click  View Available Wireless Networks .
3.
Select the network name on the screen displayed, then click  Connect.
Select "XXXXXX-MGXXXXseries" ("XX" represents alphanumeric characters.) as the network name.
4.
Enter the network key on the screen displayed, then click  Connect.
As a default, the serial number of the machine is used as a network key. Confirm the serial
number on the rear of the machine.
5.
Perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Cannot Communicate with the Machine Using the Access Point Mode
Check1  Make sure that the machine is turned on.
Check2 Is the access point mode disabled?
Enable the access point mode following the procedure below.
1.
Press and hold the  Stop button until the  Alarm lamp flashes 18 times.
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							2.Release the Stop button.3.
Press the  Color button.
The  Wi-Fi  lamp lights up.
4.
Press and hold the  Wi-Fi button until the  POWER lamp flashes 3 times.
5.
Release the  Wi-Fi button.
The access point mode is enabled and the machine can be used as an access point.
Check3  Is the machine selected to connect external communication devices (e.g.
computers, smartphones, or tablets)?
Select an access point name (SSID) specified for the machine as a destination for external communication devices.
Check4  Enter a password if you specify it for the machine.
Check5  Make sure that external communication devices are not placed far away from
the machine.
Do not locate external communication devices too far away from the machine.
Check6  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check7  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check8  Are you trying to connect 6 devices or more?
You can connect up to 5 devices using the access point mode.
Cannot Print or Scan from a Computer Connected to the Network
Check1  Make sure that the network settings of the computer are correct.
For the procedures to set up the computer, refer to the instruction manual of your computer or contact its
manufacturer.
Check2  If the MP Drivers are not installed, install them.
Install the MP Drivers with the Setup CD-ROM or install them from our website.
Check3  Make sure that access control is not set to the access point.
For the procedures to connect an access point and set it up, refer to the instruction manual of your access
point or contact its manufacturer.
Note
•
To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC
Address of the Computer .
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							Ink Remaining Level Is Not Displayed on Printer Status Monitor of
the Machine
Use the printer driver with bidirectional communication.Select  Enable bidirectional support  in the Ports sheet of the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
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							Printing Speed Is Slow
Check1 The machine may be printing out a large job issued from another computer.
Check2
 Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Make sure that there is no barrier or obstacle between the access point and the machine. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the
metallic material, mud wall, or insulator may interrupt a wireless communication. If the machine cannot
communicate with the computer over a wireless LAN for the wall material, place the machine and the computer in the same room or floor.
Check3  Make sure that there is no source of interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as
possible.
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							Cannot Use the Machine on Replacing an Access Point or
Changing Its settings
When you replace an access point, perform network setup of the machine again.Perform network setup again with the Setup CD-ROM or perform it again according to the instructions on
our website.
If the problem is not resolved, see below.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an
Encryption Key to the Access Point
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was
Switched on the Access Point
Cannot Communicate with the Machine After Applying MAC/IP AddressFiltering or Entering an Encryption Key to the Access Point
Check1  Confirm the access point setting.
Refer to the instruction manual provided with the access point or contact its manufacturer to confirm the
access point setting. Make sure that the computer and the access point can communicate with each other
under this setting.
Check2  If you are performing MAC address filtering or IP address filtering at the
access point, confirm that the MAC address or IP address for both the computer or the
network device and the machine are registered.
Check3  If you are using a WEP or WPA/WPA2 key, make sure that the encryption
key for the computer or the network device and the machine matches that set to the
access point.
Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must
match among the machine, the access point, and the computer.
Normally, select  Auto for the authentication method. If you want to specify the method manually, select  Open
System  or Shared Key  according to the setting of the access point.
How to Set an Encryption Key
When Encryption Is Enabled, Cannot Communicate With the Machine After the Encryption Type Was Switched on the Access Point
If the machine cannot communicate with the computer after the encryption type of the machine was
switched, make sure that encryption types for the computer and the access point matches that set to the machine.
Cannot Communicate with the Machine After Applying MAC/IP Address Filtering or Entering an
Encryption Key to the Access Point
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							Cannot Detect a Machine on a Network
Cannot Detect the Machine When Setting up Network Communication
The Machine Cannot Be Detected in the Wireless LAN
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							Cannot Detect the Machine When Setting up Network
Communication
If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine.
Cannot Detect the Machine during Wireless LAN Setup: Check 1
Important
•
If the machine cannot be detected while you are setting up the network communication using a USB
cable, the machine may be in the access point mode. In this case, finish the access point mode and enable the wireless LAN, then try to redetect the machine.
Using the Machine with the Access Point Mode
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							Cannot Detect the Machine during Wireless LAN Setup: Check 1Are the computer and network device (router, access point, etc.) configured
and can the computer connect to the network?
Make sure that you can view web pages on your computer.
If you cannot view any web pages:
Configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
If you can view web pages after configuring the computer and network device, try to set up the network
communication from the beginning.
If you can view web pages:
Go to check 2.
Cannot Detect the Machine during Wireless LAN Setup: Check 2
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