Canon printer PIXMA MG2920 white User Manual

							Printed Paper Curls or Has Ink Blots
 Printed Paper Has Ink Blots
 Printed Paper Curls
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2  If the intensity is set high, reduce the intensity setting and try printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
You can confirm the intensity using the printer driver.
Adjusting Intensity
Check3  Is Photo Paper used for printing photographs?
When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper.
Media Types You Can Use
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							Paper Is Smudged/Printed Surface Is Scratched
 Paper Is Smudged
The Edges of Paper Are SmudgedPrinted Surface Is Smudged
 Printed Surface Is Scratched
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Is the appropriate type of paper used?
Check to see if the paper you are printing on is suitable for your printing purpose.
Media Types You Can Use
Check3  Load the paper after correcting its curl.
We recommend putting unused paper back into the package and keeping it on a level surface.
•
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the
paper with the other side facing up. It may resolve the problem.
•
For Other Paper
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be
smudged or may not be fed properly. In such cases, follow the procedure described below to correct the
paper curl.
1.
Roll up the paper in the opposite direction to the paper curl as shown below.
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							2.
Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
•
Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1
inch / 3 mm (B) in height before printing. This may improve the print result.
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
Check4  If the intensity is set high, reduce the intensity setting and try printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the intensity setting in the printer driver and try printing again.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Main sheet, select  Manual for Color/Intensity , and then click Set....
3.
Drag the  Intensity slide bar on the  Color Adjustment  sheet to adjust the intensity.
Check5
 Is printing performed beyond the recommended printing area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper
may become stained with ink.
Resize your original document in your application software.
Printing Area
Check6  Is the platen glass dirty?
Clean the platen glass.
Cleaning the Platen Glass and Document Cover
Check7  Is the paper feed roller dirty?
Clean the paper feed roller.
Cleaning the Paper Feed Roller
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							Note•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Check8 Is the inside of the machine dirty?
When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
•
To prevent the inside of the machine from stains, set the paper size correctly.
Check9  Set the time to dry the printed surface longer.
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1.
Make sure that the machine is turned on.
2.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
3.
Click the  Maintenance  tab and then  Custom Settings .
4.
Drag the Ink Drying Wait Time  slide bar to set the wait time, and then click  OK.
5.
Confirm the message and click  OK.
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							Back of the Paper Is Smudged
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2  Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
•
When performing duplex printing or too much printing, the inside may become stained with ink.
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							Colors Are Uneven or Streaked
 Colors Are Uneven
 Colors Are Streaked
Watch the movie
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2  Print the Nozzle Check Pattern and perform any necessary maintenance
operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and
perform another Print Head Deep Cleaning after 24 hours.
•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE cartridge.
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							Check3 Perform Print Head Alignment.
Aligning the Print Head
Note
•
If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment
manually referring to 
Aligning the Print Head Position from Your Computer .
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							Ink Is Not Ejected
Check1 When a FINE cartridge runs out of ink, replace it with a new one.
Check2
 Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
After confirming that the FINE cartridge is installed properly, close the cover.
Check3  Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and
perform another Print Head Deep Cleaning after 24 hours.
•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE cartridge.
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							Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory
Software Problems
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							Problems with Scanning
Scanner Does Not Work
ScanGear (Scanner Driver) Does Not Start
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not
Appear
Cannot Scan Multiple Items at One Time
Cannot Scan Properly with Auto Scan
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanner Does Not Work after Upgrading Windows
Scanned Image Does Not Open
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