Comdial Impression LCD Speakerphone System Reference Guide
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·To select any of the special purpose buttons, proceed as follows: — pressITCM, —dialSS1, — press programmable button for button location, — dial feature code for button, 7= ASSIST button (then dial 0-9 for a programmed message orSfor an assisted message), #= AUTOMATIC REDIAL button, 5= RESPONSE MESSAGE button (dial 0-9 for message), 6= TRNS/CNF autodial button (then dial extension), 8= SOHVA button, 94= HEADSET button, 98= GROUP LISTEN button, — pressT/C, then press another programmable button location and dial the next feature button storage code (keep repeating this step until desired buttons are programmed), —OR— — pressSPKRto end. Programming Your Telephone Impression LCD Speakerphone – 95
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Troubleshooting Your Telephone Should your LCD speakerphone fail to operate properly, or if you do not understand why it is operating in a certain manner, review the following list of symptoms and causes for help. SYMPTOM POSSIBLE CAUSE ITCM light flashing Your messaging is set. DialITCM,then#0 2andhangup. HOLD light flashing Another telephone has activated your message waiting light. PressITCM, and then pressHOLDto retrieve message. This action will call party who acti- vated light. Once you have received message, party who activated light (while still talking to you) must pressITCMto turn off the light. MUTE light onMUTEis activated. To cancel, pressMUTE. SPKR light on steady,Background music feature activated even though you may not have background music provided. DialITCM,then#1andhanguptocancel. Error Tone (three steadytones)May occur when incorrect buttons are pressed during autodial or speed dial programming. For example, if a button has a line assigned to it, it is not available as a programmable button and an error tone sounds if it is pressed during programming. If you cannot receive a voice announce call.Voice announce block has been activated. To cancel (if desired), dialITCM, then#2. 10 Troubleshooting Your Telephone Impression LCD Speakerphone – 97
10.1 Using The Quick Reference Guide This quick reference guide provides you with a list of the feature dialing codes used on the telephone system. Feature To Turn On. . . To Turn Off. . . Account Code Programmed Button, or ITCMS04 Assist Programmed Button Attendant ITCM 0 Automatic Callback ITCM Ext.S6ITCM#6 Background Music ITCMS1ITCM#1 Call Forwarding: All Calls Personal CallsITCMS5 ITCMS05ITCM # 5 ITCM # 05 Call Pickup: Directed GroupITCMS4 plus Ringing Ext. ITCM # 4 Call Park ITCMS(91–99)ITCM#91–#99to retrieve Call Waiting ITCM Ext.S01Hang Up Directed Hold ITCMS90, Ext. ITCM # 90 Executive Override ITCM Ext.S03 Hookflash Code ITCM # 04 LCD Messaging ITCMS02, 0–9, SPKR ITCM # 02 Line Group 1 Line Group 2 Line Group 3 Line Group 4ITCM 9 ITCM 81 ITCM 82 ITCM 83 Line Group Queue ITCM (grp. code) S8ITCM # 8 Message Waiting ITCMS3 Ext. ITCM # 3 Ext. Night Answer ITCM 80 Troubleshooting Your Telephone 98 – Impression LCD Speakerphone
Feature To Turn On. . . To Turn Off . . . Paging Zone 1 Paging Zone 2 Paging Zone 3 Paging All-Call Paging Meet-Me Paging External PagingITCM 84 ITCM 85 ITCM 86 ITCM 87 ITCM 88 ITCM 89 Personal Ringing Tones ITCMTT4+1(tone1) ITCMTT4 + 2 (tone 2) ITCMTT4 + 3 (tone 3) ITCMTT4+4(tone4) ITCMTT4+5(tone5) ITCMTT4 + 6 (tone 6) Response Messaging Programmable Button Service Observe ITCM # 03 SOHVA Originate Programmable Button Station to Station MessagingITCM Ext .S7ITCM#7Ext. System Speed DialingS01–99 Tracker Pager ITCMS06 ITCM # 06 Tracker Pager—Send Tracker PageITCM # 01 Toll Restriction OverrideITCMSS6 Voice Announce Block Programmed Button or ITCMS2ITCM # 2 Troubleshooting Your Telephone Impression LCD Speakerphone – 99
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Glossary A All-call paging:Paging through the intercoms of all stations in the system. Assist button:A button that you can program that will let you send a message requesting assistance to the LCD of another telephone. Automatic callback:System will ring a calling telephone when a busy called telephone becomes idle. Automatic dialing (or Autodialing):Using programmable buttons to store numbers for one- or two-button dialing. Automatic redialing:Turning on a program that automatically redials the last number dialed once a minute for 10 minutes. C Call forward:Designating another telephone to receive intercom calls normally directed to the user’s telephone. Call park:Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone. Call pickup:Answering a call at one telephone when it is ringing at another telephone. Call transfer:Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party. Central message desk:A station that has been assigned to control message waiting lights and deliver messages to other stations in the system. Class of Service programming:Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations. Glossary Glossary G–1
D Departmental station operation:The operation of stations that are organized into departments. Direct Inward Station Dialing (DISD):This feature allows an outside party to call an intercom station directly without an attendant’s assistance. Direct Station Selection/Busy Lamp Field (DSS/BLF):Using one button to place intercom calls; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. Do Not Disturb:A mode that disables incoming call ringing and intercom calling. Dual Tone Multiple Frequency (DTMF):The tones made by your telephone when you dial. Dynamic line button:System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations. E Exclusive hold:Only the telephone placing the call on hold can retrieve the call. Executive override:Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick tone bursts over the conversation. H Handsfree answer inhibit: A telephone can be set to block voice calls sent to it over the speaker. Hookflash:Action that occurs when the TAP button is pressed. Needed for activating host system features. Hookswitch:The switch on a telephone which, when depressed manually or by the handset, disconnects a call. I ITCM(Intercom): A number that is assigned to a station. K Keypad:Buttons 0 through 9,Sand # used for dialing. Glossary Glossary G–2
L Last number redialing:Automatically dialing the last number dialed. M Messaging:Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status. Mute:A fixed feature button that keeps a distant party from hearing your conversation. N Night transfer:Transferring incoming calls to a particular station(s) for off-hour answering. P Personal ringing tones:A telephone can be arranged to ring in one of six distinctive tones. Prime line:A line designated to a particular telephone and automatically selected when the handset is lifted. Programmable buttons:Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements. Pulse/Tone switching:Changing from pulse/rotary dial signals to tone/DTMF signals. R Response messaging: Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display. Ringing line preference: An automatic connection to any outside line ringing at the station when the station handset is taken off-hook. Glossary Glossary G–3
S Saved number redialing:Saving a last manually dialed number for later autodialing. Subdued off-hook voice announce:A private announcement that can be made to a busy party which they hear through the receiver of their handset. Speed dialing:Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). System Alarm Reporting:Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated. T TAP:Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash. Tone call:A ringing intercom call. Tracker:The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. T/C:A fixed feature button that allows you to transfer outside calls and set up conference calls. V Voice call:A verbal intercom call. Voice announce blocking:A telephone can be set to block voice calls sent to it over the speaker. Z Zone paging:Paging through the intercoms of some stations or departments in the system. Glossary Glossary G–4