Comdial Impression LCD Speakerphone System Reference Guide
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Answering Calls 3.1 Answering Outside Calls A call that rings on an outside line sounds long single ring bursts and lights the line status light. The light flashes red for any ringing line or it flashes orange when your telephone has the ringing line preference feature. ·When you hear outside ringing (long single ring bursts) and observe a flashing light, answer the call as follows: — press button of ringing line if flashing light is red, — speak toward the telephone (lift handset if privacy is desired), —OR— — lift handset if light is orange. 3.2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another. An intercom party can call you through your speaker instead of ringing your telephone or an intercom party can ring your telephone if they desire (intercom ringing sounds two short ring bursts). You can block voice calls. See the section 6.2 discussion titledBlocking Voice Announce Callsfor details if you wish to use this feature. ·When you hear a short tone burst followed by a caller’s voice, — speak toward the telephone to answer. Lift handset if you de- sire privacy. ·When you hear intercom ringing (two short ring bursts), — pressITCMto talk. Lift handset if you desire privacy. 3 Answering Calls Impression LCD Speakerphone – 35
3.3 Responding To A Subdued Off-Hook Voice Announcement Your system installer can program your telephone to receive a Subdued Off-Hook Voice Announcement (SOHVA), a feature that allows an intercom caller to break into your call if you are using the handset. Using SOHVA, a caller makes an announcement through your handset receiver. If you are on a speakerphone call, you cannot receive a SOHVA call; however, you will hear a ring burst and can go off-hook to receive a SOHVA call. The Subdued Off-Hook Voice Announcement consists of several short tone bursts and then a message that you hear in your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller. ·You can respond to a SOHVA call in one of two ways: —Verbally: Press and holdMUTEbutton down and reply by speaking into handset or headset mouth-piece. Distant party cannot hear response. Release button to return to distant party. —Non-verbally:(Response Messaging): If the announcing sta- tion has an LCD speakerphone, pressMSG(message) then pressHVHLD(have them hold),TKMSG(take a message), orCLBK(I will call back) to send the appropriate message. Autodial buttons can be programmed to use any of the 10 at- tendant-programmable LCD messages. The message appears in the display of the telephone making the SOHVA announcement and then that telephone is automat- ically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, that station is immediately disconnected from the call.) You can also block a SOHVA to your station by pressingBLOCK when the SOHVA is initiated. The SOHVA call is then disconnected. Answering Calls 36 – Impression LCD Speakerphone
3.4 Using Call Pick-Up Often, several telephones are arranged together in a user group by the system installer. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group. Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number. ·To answer a call that is ringing within your group, — pressITCM, —dial #4, — speak toward telephone to answer call. Lift handset if you want privacy. ·To answer a call that is ringing at any telephone in the system, — pressITCM, —dial T4, — dial extension number of ringing telephone, — speak toward telephone to answer call. Lift handset if you want privacy. 3.5 Using Caller ID If your telephone has been assigned Caller ID service, the number of the calling party will be displayed on your LCD. ·You can only use Caller ID at a station, — with lines that ring audibly at that station, —OR— — with lines that ring audibly at another station and you answer with call pickup, —OR— with lines that are transferred to your station. Answering Calls Impression LCD Speakerphone – 37
3.6 Using Night Transfer The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing. After the attendant has set up this feature, you can answer an outside call when it rings anywhere in the system. ·When you hear ringing, — pressITCM, —dial80, — speak toward telephone to answer call. Lift handset if privacy is desired. 3.7 Using Station Monitoring Your system may provide a station monitoring feature, which allows you to monitor the status (idle, ringing, or busy) at other stations. If your telephone has this feature, a BLF light will flash whenever a DSS station is ringing. In this case, you can answer a call at a ringing DSS station by pressing the DSS button. ·To answer a call at a monitored telephone, proceed as follows: — note flashing BLF light, — pressDSSbutton, — speak toward telephone to answer call. Lift handset if privacy is desired. NOTE: After you answer, the BLF light turns off. You can retrieve the call, if necessary, by pressing TAP. Answering Calls 38 – Impression LCD Speakerphone
Making Calls 4.1 Calling Outside The System, ·To dial an outside call manually, — press button to select line or select line group (see section 4.11 for more information about selecting a line group), — listen for dial tone, — dial number. NOTE: Selecting a line is not necessary if the installer assigned a prime line to your telephone; simply lift handset and listen for dial tone before making a call. ·To automatically dial a number, — press the pre-programmed button of the number you wish to dial. 4 Making Calls Impression LCD Speakerphone – 39
4.2 Calling Intercom Numbers You can dial an intercom call manually from the keypad or automatically using a direct station select (DSS) button that you have previously programmed. Refer to section 4.15 for information about theDial By Namefeature. When making an intercom call, the dial by name feature provides a quick method for doing so. There are two methods for making an intercom call: one causes your voice to sound out at the called telephone and the other causes the called telephone to ring. Your system installer can set the system to deliver either tone-first or voice-first calling, although all systems have tone-first as the default condition. Keep in mind that whatever the system setting is, a called party can set a voice announce block condition at his or her telephone to prevent all voice announce calls. (The following instructions assume a tone-first default setting. Any user can change a call to voice signaling for that call simply by pressing the ITCM button again after dialing the extension number or by pressing the DSS button again.) ·To manually cause the other telephone to ring (tone calling), — pressITCM, — dial extension number (called telephone will ring). ·To tone call automatically, — pressDSSbutton (called telephone will ring). (The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.) ·To voice call manually, — pressITCM, — dial extension number, — speak your announcement. ·To voice call automatically, — pressDSSbutton, — speak your announcement. Making Calls 40 – Impression LCD Speakerphone
4.3 Calling A Busy Station (Executive Override) If the telephone you have called is busy, you can break into the conversation at that telephone if the system installer has enabled the executive override feature at your telephone. You can also override a Do Not Disturb condition at another telephone if the system installer has enabled the DND override feature at your telephone. ·To perform an executive override, — make call and hear a busy signal, — pressNEXT,thenpressOVER(several short tone bursts will be heard by all parties), — join in-progress call. ·To override a Do Not Disturb condition at another station, — pressOVERto disable theDo Not Disturbcondition at the called station, — speak your announcement (if in voice-first mode) or hear ring-back tone (if in tone-first mode). Making Calls Impression LCD Speakerphone – 41
4.4 Camping At Another Telephone And Waiting For An Automatic Callback If the telephone you have called on the intercom line is busy, in the Do Not disturb mode, or rings with no answer, you can have the system ring your telephone when the called station becomes idle (if it was busy) or when there is any activity initiated at that telephone (if it was in Do Not Disturb or if it rang with no answer before). ·To camp on at a busy or no answer station , — make intercom call, — pressCAMP. Your telephone immediately hangs up. When the telephone you called becomes idle, your telephone will ring with five short ring bursts. When you hear this, — pressITCM. The other telephone will start ringing. If you do not pressITCMwithin the time limit, the callback is canceled at that time; however, you can cancel automatic callback at any time before your telephone sounds the ring bursts. To do this, — pressITCM, —dial#6. NOTE: If you make a call in the voice-announce mode and receive no answer at the called station, pressITCMbefore pressing camp button in order to camp on at that station. 4.5 Camping At Another Telephone And Waiting For An Answer(Call Waiting) If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer. ·To camp on when you hear a busy signal, — pressNEXT,thenpressCWAIT, — remain on line awaiting a reply. Called party will hear a short tone burst. They can either place their current call on hold or hang it up and then answer your call. Making Calls 42 – Impression LCD Speakerphone
4.6 Making An Automatic Dialing Call(Autodial) This feature provides one- or two-button autodialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, but you cannot put two autodial numbers at one location. You can use one or both levels as needed. Further, a line choice is usually stored as part of an autodial number so that line selection is automatic with autodialing. Actual button programming is discussed in Chapter Nine of this user’s guide. ·To automatically dial a number, — press preprogrammed button (line selection is usually a part of the stored autodial or speed dial number), —OR— pressHOLDthen press preprogrammed button (to choose number stored as a second choice at that button). Making Calls Impression LCD Speakerphone – 43
4.7 Making A Speed Dial Call Speed dialing is autodialing using the keypad buttons. Stationnumbers are personal numbers (for example, business associates, travel agencies, and so forth) that are used only by you. Systemnumbers are public numbers (for example, the corporate office, the company lawyer, and so forth) that may be accessed from every station. Make sure you have a list of the system speed dial numbers. Refer to section 4.15 for information about theDial By Namefeature. When making a system speed dial number, the dial by name feature provides a quick method for doing so. ·To speed dial station numbers if on-hook, — dial the keypad number(0through9)you have programmed into your telephone. ·To speed dial station numbers if off-hook and on a line, — pressHOLD, — press the keypad digit(0through9). ·To speed dial system numbers if on-hook, — pressS, — dial the memory location numbers(01through99)the attendant or installer has programmed into the system. ·To speed dial system numbers if off-hook and on a line, — pressHOLD, —dialSplus the memory location digits(01through99). NOTE: If you manually choose a line for dialing, press HOLD before using a speed dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button; if you immediately press the speed dial button, the system will choose the line that you have on hold to place your speed dial call. Making Calls 44 – Impression LCD Speakerphone