Xerox 8700x Manual
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Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 201 User Guide 5. Push the tray completely back into the printer. Clearing Jams in the Document Feeder 1. Lift the lever (1), then open the document feeder top cover (2). 2. Pull the original strai ght out in the direction shown.
Troubleshooting 202 ColorQube 8700/8900 Color Multifunction Printer User Guide 3. Close the cover. 4. If the original is not visible when the document feeder top cover is opened, lift the document cover and remove the original. 5. If the original is not wrinkled or torn, reload it into the document feeder, then follow the instructions on the touch screen. Note: After clearing a document feeder jam, reload the entire document, including the pages already scanned. The printer automatically skips the scanned pages and scans the remaini ng pages. CAUTION: Torn, wrinkled, or folded originals can cause jams and damage the printer. To copy torn, wrinkled, or folded originals, use the document glass.
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 203 User Guide Clearing Jams at the Exit Area 1. If the paper is visible at the output tray exit, remove the paper by pulling it in the direction shown. 2. If another jam appears on the control panel, clear that jam. 3. If the jam at exit message has not cleared, open and close the top left side door to clear the error.
Troubleshooting 204 ColorQube 8700/8900 Color Multifunction Printer User Guide Clearing Jams in the 650-Sheet Finisher Clearing Jams Under the Finisher Top Cover 1. Open the finisher top cover. 2. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. 3. Close the finisher top cover.
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 205 User Guide Clearing Jams in the Finisher Transport 1. Grasp the handle and open the finisher transport cover. 2. Remove the jammed paper. 3. Close the finisher transport cover.
Troubleshooting 206 ColorQube 8700/8900 Color Multifunction Printer User Guide Clearing Jams in the Finisher Transport Left Door 1. To open the finisher transport left door, pull out the handle. 2. Remove the jammed paper. 3. Close the finisher transport left door.
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 207 User Guide Clearing Jams in the Finisher Output Tray 1. Remove the jammed paper. 2. If another jam appears on the control panel, clear that jam. 3. If the jam message has not cleared, open and close the top left side door to clear the error. Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. To avoid damage, always re move jammed paper carefully without tearing it. Try to remove the paper in the same direction it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam. Do not reload paper that has jammed. The following can cause paper jams: • Selecting the incorrect paper type in the print driver. • Using damaged paper. • Using unsupported paper. • Loading paper incorrectly. • Overfilling the tray. • Adjusting the paper guides improperly.
Troubleshooting 208 ColorQube 8700/8900 Color Multifunction Printer User Guide Most jams can be prevented by following a simple set of rules: • Use only supported paper. For details, see Supported Paper on page 42. • Follow proper paper handling and loading techniques. • Always use clean, undamaged paper. • Avoi d paper that is curled, torn, moist, creased, or folded. • To separate the sheets before loading into the tray, fan the paper. • Observe the paper tray fill line; never overfill the tray. • Remove transparencies from the output tray immediately after printing. • Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted can cause poor print quality, misfeeds, skewed prints, and printer damage. • After loading the trays, select the correct paper type and size on the control panel. • When printing, select the correct type and size in the print driver. • Store paper in a dry location. • Use only Xerox paper and transparencies designed for the printer. Avoid the following: • Polyester coated paper that is designed specially for inkjet p rinters. • Highly glossy or coated paper. • Paper that is folded, wrinkled, or excessively curled. • Fanning transparencies before loading in the paper tray. • Loading more than one type, size, or weight of paper in a tray at the same time. • Loading hole punched pa per or paper with folded corners or staples in the document feeder. • Overfilling the paper trays. • Allowing the output tray to overfill. • Allowing the output tray to fill with more than a few transparencies. Refer to the control panel Paper and Media Information Pages for information on supported paper, or see Supported Paper on page 42 .
Troubleshooting ColorQube 8700/8900 Color Multifunction Printer 209 User Guide Troubleshooting Paper Jams This section includes: • Multiple Sheets Pulled Together ................................ .............................................................................................. 209 • Paper Misfeeds ................................ ................................................................................................................................ 209 • Jams in the Document Feeder ................................ .................................................................................................. 210 • Paper Jam Message Stays On ................................ ................................................................................................... 210 • 2-Sided Printing Jams ................................ ................................................................................................................... 211 Multiple Sheets Pulled Together Probable Causes Solutions The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The edges of the paper are not even. Remove the paper, align the edges, and then reload it. The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Too much static electricity is present. • Try a new ream of paper. • Do not fan transparencies before loading them in the paper tray. Unsupported or incorrect paper. Use only Xerox approved paper. For details, see Supporte d Paper on page 42. The relative humidity of the room is too high. Feed paper one sheet at a time. Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray. • Remove the misfed sheet and reposition the remaining paper properly in the tray. • Adjust the paper guides to fit the paper size. The paper tray is too full. Remove some of the paper. Do not load paper past the fill line. The paper guides are not correctly adjusted to the paper size. Adjust the paper guides in the tray to match the size of the paper. The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still misfeeds, do not use that pape r. The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, see Supported Paper on page 42.
Troubleshooting 210 ColorQube 8700/8900 Color Multifunction Printer User Guide Probable Causes Solutions The label sheet is facing the wrong way in the tray or labels have been removed from the sheet. • Load label sheets according to the instructions from the manufacturer. • Print only on one side of th e sheet of labels. • Use full sheet labels only. • Load labels face down in Tray 1. • Load labels face up in any 525-sheet paper tray. Envelopes are loaded incorrectly in the paper tray. Load the envelopes in the paper tray short -edge feed with the flaps closed. For details, see Envelopes in Printing on Special Paper on page 56. Jams in the Document Feeder Probable Causes Solutions Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, see Supported Paper on page 42. Making 2 -sided copies using hole punched paper. Make 1 -sided copies when using hole punched paper in the document feeder. Use the document glass. Using wrinkled or folded paper. Use the document glass. The documents loaded in the document feeder exceed the maximum capacity allowed. Place fewer documents in the document feeder. The document feeder width guides are not adjusted to fit the width of the document. Adjust the paper guides so that the y fit against the originals. Paper Jam Message Stays On Probable Causes Solutions Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed all of the jammed paper. One of the printer doors is open. Check the doors on the printer. Close any door that is open.