Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Using the Telephones
System Telephones
6-3

Line/Programmable Buttons. Used for individual outside lines or (if no line is assigned on a 
button) for programming telephone or extension numbers, or system features (such as Last 
Number Redial). When a line is assigned, press the line button to make a call on that specific 
line (lights show status of line). When a number feature is programmed, press the button to 
dial the number or use the feature. The PARTNER-34D has 36 programmable buttons (32 with 
lights and 4 without lights); the PARTNER-18D has 20 programmable buttons (16 with lights 
and 4 without lights); the PARTNER-18 has 16 programmable buttons (all with lights); the 
PARTNER-6 has 4 programmable buttons (all with lights).

Fixed Buttons. In addition to the line buttons, the telephones have some or all of the following 
fixed buttons, which are already imprinted:
–Intercom Buttons. Press to make (or answer) a call to (or from) another extension in the 
system.
–Feature. Press to change programmed settings or use system features.
–Conf (Conference). Press to add other parties to your call.
–Transfr (Transfer). Press to pass a call to another extension.
–Hold. Press to put a call on hold.
–Spkr (Speaker). Press to turn on and off the speaker and microphone (if available), so 
you can dial and have a conversation without lifting the handset. The light next to this 
button shows when the speaker is turned on.
–Mic/HFAI. Press to turn the microphone on and off. The light next to this button shows 
when the microphone is turned on. Leave on to use Hands-Free Answer on Intercom 
(HFAI) feature.
–Volume Control Buttons. Press — to decrease or + to increase the volume as follows:

To adjust ringer volume, press while the telephone is idle and the handset is in the 
cradle.

To adjust speaker volume, press while listening to a call through the speaker.

To adjust handset volume, press while listening through the handset.

To adjust background music volume, press while listening to music through the 
telephone ’s speaker.
Figure 6-2 shows the PARTNER-18D, PARTNER-18, and PARTNER-6 telephones. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Telephones
6-4
Figure 6-2.  PARTNER-18D, PARTNER-18, and PARTNER-6 Telephones
If the PARTNER telephone has a display, indicated by a “D” in the model name, you receive 
messages and prompts when making calls and when programming. A system display telephone is 
required for system programming.
Valid system lines and extensions depend on which release of PARTNER ACS you have, as 
follows. Throughout this guide, all references to “system lines” or “system extensions” are within 
these release-dependent ranges:

Release 1.x
– Lines range from 01 to 15
– Extensions range from 10 to 41

Release 2.0 or 3.0
– Lines range from 01 to 19
– Extensions range from 10 to 49
Feat+–ConfTransfr
Mic/
HFAI
HoldABC2DEF31JKL5MNO6TUV8WXYZ90
GHI4PQRS7
*#
Spkr
Intercom IntercomExt.
Feat+
–Conf
Transfr
Mic/
HFAI
Hold
Spkr
Line/Programmable 
Buttons (4)Intercom Buttons (2)
PARTNER-6
Message LightMessage
Transfr Feature
IntercomABC2DEF31+–ConfJKL5MNO6TUV8WXYZ9Mic/
HFAI
Hold0
GHI4PQRS7
*#Spkr
IntercomExt.Message
Transfr Feature
IntercomABC2DEF31+–ConfJKL5MNO6TUV8WXYZ9Mic/
HFAI
Hold0
GHI4PQRS7
*#Spkr
IntercomExt.Message
PARTNER-18DPARTNER-18
Display
Programmable Buttons 
(4 without lights)
Line/Programmable Buttons (16 with lights)
Intercom Buttons (2)
Message Light
Transfr Feature
+
–Conf
Mic/
HFAI
HoldSpkr 
						

							Using the Telephones
System Telephones
6-5

Release 4.0 or later
– Lines range from 01 to 31
– Extensions range from 10 to 49

Release 5.0 or later
– Lines range from 01 to 31
– Extensions range from 10 to 57
Ta b l e 6 - 1 summarizes PARTNER system telephone features. 
Lights 
Each line or pool button has a green light and a red light. The meaning of these lights varies 
depending on whether the button is used to access an outside line or pool, is programmed with a 
system feature, or is programmed for Auto Dialing an extension number (Intercom Auto Dial 
button). Auto Dial buttons for fax extensions show additional information.
Ta b l e 6 - 2 shows the meanings of the various light patterns for each possible button assignment.
Table 6-1.  PARTNER Telephones
FeaturePARTNER-34DPARTNER-18DPARTNER-18PARTNER-6
Number of programmable 
buttons with lights3216164
Number of programmable 
buttons without lights4400
Key mode line button 
capacity2416164
Hybrid mode pool button 
capacity1
1 The main pool uses two buttons.5554
Line capacity312
2 The system (Release 4.0 and later) supports a maximum of 31 lines; when the system is configured for the maximum 
number of lines, you can use up to 31 buttons on these telephones for outside lines.163
3 The system (Release 4.0 and later) supports a maximum of 31 lines; when the system is configured for the maximum 
number of lines, you can use up to 16 buttons on these telephones for outside lines.163
Intercom buttons2222
Display✔ ✔ ––
Speakerphone✔ ✔ ✔ ✔  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Telephones
6-6
Table 6-2.  Light Patterns on System Telephones
Light PatternLine ButtonPool ButtonFeature Button
Intercom Auto 
Dial Button
Steady OnLine is in use.

Green means you 
are using the line.
 

Red means 
someone at another 
extension is using 
the line.
 
–Green means 
feature1 is on.Red means the 
extension 
programmed on 
the button is busy. 
Off (steady off)Line is idle.–Feature1 is off.Extension 
programmed on 
the button is idle. 
Flash (long on, 
long off)A call is ringing on the 
line.

Green flash means 
a call is ringing at 
your extension.
 

Red flash means a 
call is ringing on the 
line, but not at your 
extension.
 
–A user is entering 
a four-digit code 
to lock or unlock 
his or her 
extension.Green flash 
means someone 
at the extension 
programmed on 
the button is 
calling you. 
Alternating Red/
Green FlashAlternating green and 
red flash appears at both 
extensions in a joined 
call, and at any 
extension connected in a 
conference call. Also for 
Call Screening and 
Record-a-Call.
 
–Call Screening 
and Record-a-
Call– 
Wink (long on, 
short off) A call on the line is either 
on hold or parked.
 

Green wink means 
the call is on hold or 
parked at your 
extension.
 

Red wink means the 
call is on hold or 
parked at another 
extension. (Anyone 
who has the line can 
retrieve the held 
call.)
 
Green wink means 
the call is either on 
hold or parked at 
your extension. 
(Anyone who has 
the line can 
retrieve the held 
call.)
 
––  
						

							Using the Telephones
System Telephones
6-7
Ringing Patterns 
System telephones have these ringing patterns:

An outside call–ring... ring... ring. [Release 3.0 or later, see “Unique Line Ringing (#209)” on 
page 4-60].

An intercom call–ring BEEP... ring BEEP... ring BEEP. If you have a system display telephone, 
the caller’s extension number (and name if programmed) appears on the display.

A transferred call, or an unanswered transferred or parked call that is ringing back at your 
extension–ring BEEP BEEP... ring BEEP BEEP... ring BEEP BEEP. [Release 3.0 or later, see 
“Unique Line Ringing (#209)” on page 4-60].
Green Flutter 
(short on, short 
off)A call is on Exclusive 
Hold at your extension 
(and can only be 
retrieved from your 
extension).A call on a line in 
the pool is on 
Exclusive Hold at 
your extension and 
can be retrieved 
only from your 
extension.Caller ID Inspect 
is on, or a Wake 
Up Service call is 
being scheduled 
from extension 
10.A call transferred 
to the extension 
programmed on 
the button is now 
returning to your 
telephone, or you 
are being 
manually signaled 
by the extension. 
Red Broken 
Flutter (short on/
off, long off)–––Fax Management 
only–the fax 
extension is not 
answering calls 
(may be out of 
paper). 
1 Applies to Caller ID Name Display, Do Not Disturb, Night Service, Outgoing Call Restriction Button, Privacy, Voice 
Interrupt On Busy Talk-Back, and VMS Cover, all of which require programming on a button with lights. Can also apply 
to Account Code Entry, Background Music, and Call Forwarding/Call Follow-Me, if any of them are programmed on 
a button with lights.
If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing 
patterns are not passed to telephones. Telephones use the ringing patterns 
described here instead.
Table 6-2.  Light Patterns on System Telephones–Continued
Light PatternLine ButtonPool ButtonFeature Button
Intercom Auto 
Dial Button 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Telephones
6-8
Dial Tones 
There are two different dial tones when you call with a system telephone:

Outside dial tone is generated by your local telephone company to indicate that you are 
connected with an outside line. 

Intercom dial tone is generated by the system to indicate that you are connected with an 
inside line. You hear this dial tone when you are making an inside or intercom call.
To hear the difference between the two types of dial tones on a system telephone, press a line or 
pool button. The dial tone you hear is an outside dial tone. To hear an intercom dial tone, press 
i.
Using the Handset, Speaker, and Microphone 
Every PARTNER and MLS system telephone (except the MLS-6 telephone) has a speaker and a 
microphone, which you can turn on by pressing 
S. In addition, you can turn just the microphone 
on and off by pressing
!. When the green light next to! is on, the microphone is on.
If you prefer to dial and conduct calls without lifting the handset, you can use the speaker and the 
microphone instead. Use these techniques to make calls with the speaker and the microphone:

To make a call without lifting the handset, press S to get a dial tone, then dial the number 
(you hear the call ringing). When the other party answers, you can talk without lifting the 
handset.

If you are already on a call, you can switch from the handset to the speaker and microphone by 
pressing
 S and hanging up the handset. Conversely, if you are using the speaker and 
microphone and want to switch to the handset, lift the handset (the speaker and microphone 
turn off).

To turn off the microphone when you are using the speaker, press!. This will mute your 
voice so the other party cannot hear you.
Hands-Free Answer on Intercom (HFAI) 
When you receive a voice-signaled intercom call, your telephone beeps once to indicate that your 
speaker has been turned on automatically, and you hear the caller’s voice over your telephone’s 
speaker. If you leave your microphone on all the time, you can start talking when you hear the 
caller, without lifting the handset. This feature is called Hands-Free Answer on Intercom.
Any user in the system can make a voice-signaled call to an idle system telephone by pressing
 
i*
 and then either dialing an extension number or pressing an Auto Dial button 
programmed for voice signaling. (You can make a voice-signaled call from either a system 
telephone or a single-line telephone. However, if you try to make a voice-signaled call to a single-
line telephone or an MLC-6 or TransTalk 9000-series telephone, it rings instead.) 
						

							Using the Telephones
System Telephones
6-9 Consider the following:

The HFAI feature can be turned on or off only when your telephone is idle. Muting your voice 
while you are on a call only turns off the microphone for the duration of the call.

If HFAI is on and you are already on a call, you will not receive any voice-signaled calls to your 
extension–they ring instead.

If you make a voice-signaled intercom call to a busy extension, it may result in a Vo i c e  
Interrupt On Busy call to that extension.
Voice Interrupt On Busy Calls (#312)
A Voice Interrupt On Busy call is a special intercom call that lets you interrupt and speak to 
another user who is busy on a call and who has the Voice Interrupt On Busy(#312) feature 
activated. When you use Voice Interrupt On Busy, the interrupted user hears two beeps before 
hearing your voice. Be aware that the third party to whom the interrupted user is speaking will 
probably hear the two beeps and the faint sound of your voice. Therefore, the message you deliver 
with the interruption should be brief and discreet. If the interrupted user wants to answer you, he or 
she can press a programmed Talk-Back button–the interrupted user’s response cannot be heard 
by the third party in this case.
Speakerphone Performance Tips 
The speaker on your system telephone has a sensitive sound-activated switch. Room acoustics 
and background noise can affect the proper operation of the speakerphone. To ensure that your 
speakerphone works effectively, follow these guidelines:

Avoid placing your telephone in areas with high background noise caused by sources such as 
motor vehicles, manufacturing equipment, loud voices, radios, printers, copiers, typewriters, 
other noisy office equipment, and heater and air conditioning fans.

Avoid talking before the other person is finished speaking. When you both talk at the same 
time, only one person’s voice comes through.

Do not use your speaker to make announcements over a loudspeaker paging system 
connected to your telephone system.

When talking, always face your telephone and stay within two feet of it.

Place your telephone at least six inches (15 cm) away from the edge of your desk.

If you have difficulty hearing the other party, try increasing the speaker volume. If you have 
background noise, try turning off the microphone when the party at the other end is speaking 
and turning it on when you speak. If the difficulty persists, lift your handset to continue the 
conversation.

In conference rooms, a separate speakerphone is recommended, since the built-in speaker on 
a system telephone is designed for individual use. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Single-Line Telephones
6-10
Single-Line Telephones 
In addition to system telephones, you can connect industry-standard touch-tone or rotary dial 
telephones–and even some feature telephones (which have built-in calling features)–directly to 
the system. You can also combine single-line telephones on the same extension with system 
telephones or other devices, without using expensive adapters or connectors.
Single-line telephones can do many of the things that system telephones can do, and you can 
save money by using them in certain situations when a system telephone is not needed. Follow 
these guidelines when using single-line telephones:

Use single-line telephones as power-failure backups; system telephones will not work. If you 
connect single-line telephones to the first two extensions on the PARTNER ACS processor 
module, users can place and answer outside calls on the first two lines. If you connect a 
single-line telephone to the first extension on each 206 module, users can place and answer 
outside calls on the first line of each 206 module. You can connect single-line telephones in 
combination with system telephones at power failure extensions, or you can simply keep spare 
single-line telephones at those extensions to serve as replacements in case of a power failure.

To use a system feature, press # (in place of f used on system telephones) followed by 
its two-digit code when you hear intercom dial tone. For features that use 
i on system 
telephones, dial only the two-digit code when you hear intercom dial tone.

To use a Speed Dial number, press # followed by its two- or three-digit code when you hear 
intercom dial tone.

If Call Waiting (#316) is assigned to an extension with a single-line telephone connected, the 
user hears a call-waiting tone (two beeps) when a second call comes in to the extension. The 
call-waiting tone is not repeated.

Use the switchhook on a single-line telephone to place calls on hold, park a call, transfer a call, 
answer a call-waiting call, or set up a conference call.

If the single-line telephone has a message light, use it to notify users of messages. If you have 
a voice messaging system, the light indicates that a message has been left in your mailbox. 
On a single-line telephone, the message light flashes when the telephone is idle to indicate 
that the extension has received a message.
Ringing Patterns 
Single-line telephones have these ringing patterns:

An outside call will ring... ring... ring. 

An intercom call will ring-ring... ring-ring... ring-ring.

A transferred call, or an unanswered transferred or parked call that is ringing back, will 
ring-ring-ring... ring-ring-ring... ring-ring-ring.  
						

							Using the Telephones
Single-Line Telephones
6-11
Dial Tones 
Single-line telephones have two different dial tones:

Outside dial tone is generated by your local telephone company to indicate that you are 
connected with an outside line.

Intercom dial tone is generated by the system to indicate that you are connected with an 
inside line. You hear this dial tone when you are making an inside or intercom call.
To hear the difference between the two dial tones, lift the handset. The dial tone you hear 
(assuming the telephone is set to select intercom first, as recommended) is an intercom dial tone. 
To hear an outside dial tone, press 
9.
Using the Switchhook 
Some of the instructions in this guide direct you to “rapidly press and release the switchhook.” 
Pressing the switchhook for 1/2 to 1 second sends a signal over the line called a switchhook flash. 
However, do not press the switchhook too quickly. If you press the switchhook and nothing 
happens, try again and press it a little longer.
Single-Line Telephone Limitations 
Each tip/ring device requires one touch-tone receiver to be available in order to dial a call 
(intercom or outside) or to activate a feature by using a code. Each PARTNER ACS processor 
module has two touch-tone receivers, each 012E module has ten touch-tone receivers, each 206 
module has one touch-tone receiver, and each 400 module has two touch-tone receivers. The 
combination of modules in your system determines the number of tip/ring devices that can dial 
simultaneously. For example, if you have one PARTNER ACS processor module, two 206 
modules, and two 400 modules, eight tip/ring devices can dial out at the same time. If nine tip/ring 
devices try to dial out simultaneously, the ninth device does not get dial tone until one of the other 
eight finishes dialing. (PARTNER MAIL VS contains its own touch-tone receivers and does not 
require any from the system.)
If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing 
patterns are not passed to telephones. Telephones use the ringing patterns 
described here instead.
If your feature telephone has a button labeled “Recall” or “Flash,” use the button instead 
of pressing the switchhook. If you use the system with PBX or Centrex lines, your PBX or 
Centrex documentation may tell you to press the switchhook to access PBX or Centrex 
features. Use the Recall feature instead. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Single-Line Telephones
6-12Because single-line telephones do not have system line or pool buttons, 
f buttons, or 
dedicated function buttons, basic call-handling procedures are sometimes different from those for 
system telephones. In addition, you cannot perform the following actions at a single-line 
telephone:

You cannot enter programming mode.

Because there are no line buttons on single-line telephones, you must use Direct Line 
Pickup–Idle Line to select a specific line; otherwise, the system selects an idle line 
automatically when you dial a 
9 at intercom dial tone. Similarly, because there are no pool 
buttons on single-line telephones, you must dial pool access codes at the intercom dial tone to 
request access to an idle pooled line. (See “Making Calls” on page 6-15 for instructions on 
using pool access codes.) Otherwise, the system selects an idle line from a pool automatically 
when the user dials a 9 at intercom dial tone. 

Unless Call Waiting (#316) is assigned to specific single-line telephone extensions, there is 
no indication of a second call and an inside caller hears a busy tone if a single-line telephone 
is in use. If Call Waiting is assigned, the user hears a call-waiting tone (two beeps) when a 
second call comes in for the extension. (The call-waiting tone is not repeated.) Use the 
switchhook to put the first call on hold and speak to the party on the second call, and to switch 
back and forth between the two parties.

You can make a voice-signaled call from a single-line telephone, but if you try to make a voice-
signaled call to a single-line telephone, it rings because the single-line telephone does not 
have a system speaker.

You cannot use the System Password. 

You cannot access the following system features: Account Code Entry, Background Music, 
Caller ID Name Display, Caller ID Inspect, Do Not Disturb, Caller ID Logging and Dialing 
Feature, Exclusive Hold, Manual Signaling, Privacy, Save Number Redial, VMS Cover, 
Voice Interrupt On Busy, Voice Interrupt On Busy Talk-Back, or Voice Mailbox Transfer.
You can, however, use Automatic Extension Privacy (#304) and Automatic VMS Cover 
(#310), which are similar to the Privacy and VMS Cover features.

Do not use Forced Account Code Entry with a single-line telephone, because the telephone 
cannot get dial tone and make calls.

A display on a single-line telephone will not show Caller ID information, system messages, or 
Caller ID Call Logging information. 

A speaker on a single-line telephone is not a system integrated speaker; therefore, it cannot 
receive “voice” type calls, such as a group page.
Feature Telephones 
A feature telephone is a single-line telephone that has f buttons in addition to the regular 
12-key dialpad. For example, there are feature telephones that have programmable Auto Dial 
buttons, last number 
R buttons, h buttons, and built-in speakers. You can use most of the 
system’s dial-code features from a feature telephone, and program them onto a feature telephone 
button. However, there are some limitations to what these telephones can do.