Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Using the Telephones
Display
6-13 The capabilities of a feature telephone are in the telephone itself. For example, if you store a 
number on a feature telephone ’s Auto Dial button, that number is stored in the feature telephone. 
(This is different from storing a number on a system telephone ’s Auto Dial button. When you 
program a button on a system telephone, the number is actually stored in the control unit.) 
Similarly, when you press a 
h button on a feature telephone, the call is held at the telephone 
itself. (Callers do not hear the system’s Music-On-Hold. Other telephones in the system cannot 
see that the call is on hold; it appears as a busy line.)
If you want to program an outside number on a feature telephone ’s Auto Dial button, you must 
add a 9 and one or more pauses (if available) before each outside number. (The 9 gets an outside 
line, and each pause allows a few seconds to get an outside dial tone.)
The feature telephone ’s last number 
R button may not work for an outside call. To redial the 
last number, use the system’s Last Number Redial feature by pressing 
#05.
Display
PARTNER display telephones have a 2-line, 24-character (per line) adjustable display area for 
calling and programming feedback. Specifically, the display shows:

Current date (excluding year), day, and time when the telephone is idle.

Account code, as it is entered.

Number dialed when making a call.

Duration of call (call timer).

Number (and name if programmed) of the extension calling when receiving an intercom call or 
transferred call.

Number (and name if programmed) of the extension returning a transferred call when no one 
answers at the destination extension.

Automated Attendant, Voice Messaging System, or Direct Extension Dial when a 
call is transferred from an auto attendant, a voice messaging system, or the Direct Extension 
Dial feature, respectively. 
Transfer from Auto Att, Transfer from VMS, or Transfer 
from Direct Extension Dial if a call is returning to your extension after an unsuccessful 
transfer by an auto attendant, a voice messaging system, or the Direct Dial Extension 
feature, respectively.

Caller ID number (or name) of calling party, if applicable.

Caller ID number and name of calling party (Release 4.0 and later systems), if applicable, 
while the call is ringing.

Coverage Call for XX on the display of users receiving a coverage call (XX represents the 
number of the extension that activated call coverage).

Forward xx xx on the display of users forwarding their calls. (The first xx represents the 
number of the user’s extension; the second xx represents the number of the destination 
extension.) 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Display
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Wake Up Call on the display of users receiving a wake up call.

Volume or display contrast level bars, as volume or display contrast is adjusted.

Programming messages and prompts when in programming mode.

When you are in Telephone Programming mode, the current line assignment, feature code, or 
Speed Dial number (if any) assigned to a button displays when the button is pressed. 
Blank 
displays if nothing is programmed.

At idle extensions 10 and 11 only, specific messages appear on the top line of the display 
instead of the usual day/date message in the following circumstances. Users at these two 
extensions should notify the System Manager when such a message appears.
–
ChgBat W/PowerOn or ReplaceSysBat W/Power On appears when processor module 
batteries need to be replaced. The message may flicker on and off as the batteries near 
the low-power threshold. These batteries retain system programming settings during a 
power failure. See “Inserting Batteries in the Processor Module” on page 2-11 for 
instructions for replacing the batteries.
– Backup-Failure Alarm messages appear if an automatic backup is unsuccessful. The 
message is displayed until you clear the alarm (or until the next successful automatic 
backup or system restart). See “Clearing a Backup-Failure Alarm” on page 11-4.
Considerations

The call timer records the time a user is active on a call. It begins when the handset is lifted out 
of the cradle and ends when either the handset is placed back in the cradle or the call is 
placed on hold. (This is not the call duration reported to SMDR. SMDR records the total time 
the call is in progress– including the time a call is placed on hold. For more information, see 
“Station Message Detail Recording (SMDR)” on page 9-32.) When a call is transferred, the 
timer restarts when the call is answered.

The call timer is displayed along with the factory-set display.

Most messages (other than the factory-set display and Caller ID) are displayed for 
approximately 15 seconds.

Marked System Speed Dial numbers do not appear when they are dialed.

Adjust the display contrast by pressing * and then using the “up” volume control button to 
increase the brightness or the “down” volume control button to decrease the brightness. Adjust 
the contrast while the telephone is idle and the handset is in the cradle.

You can adjust the angle of the display to three positions: low, medium, and high.

The System Date (#101), System Day (#102) (available in Release 2.0 or earlier), and 
System Time (#103) settings appear as the factory-set display.

You can use Display Language (#303) to identify the language in which messages appear if 
the extension has a system display telephone.

Users can assign a name to his or her extension. Then, when that extension is used to make 
an intercom call, group call, or transferred call, the name and extension number appear on the 
system display telephone receiving the call. Similarly, users receiving a transfer return call see 
the name and extension number of the person assigned to the extension that did not answer 
the transferred call. See “Extension Name Display” on page 5-4 for more information. 
						

							Using the Telephones
Handling Calls
6-15
Handling Calls
The following call-handling functions are available from both system and single-line telephones:

Making calls

Answering calls

Placing calls on hold

Conference calls

Transferring calls

Joining calls
Making Calls 
You can make a call by dialing an outside telephone number or an extension number. There are 
also several ways to speed dial a number.
Hybrid Mode Only
Making calls on a system operating in Hybrid mode is the same as in Key mode except you can 
select a pool button rather than a line button to access an outside line. When you press a pool 
button, the system automatically selects an idle line belonging to the pool.
To access a line in a pool that is not assigned to that extension or to access a line in a pool that you 
are already using, press 
i and dial the pool access code. If all lines in a pool are busy, you 
hear busy tone.
You can program Automatic Line Selection to change the way the system selects pools when a 
user lifts the handset to make a call.
To restrict an extension’s access to all lines assigned to a pool, use Pool Access Restriction 
(#315). If users are not allowed outgoing access to a pool, they hear a reorder tone after dialing 
the pool access code at the intercom dial tone.
Considerations
Consider the following when you make calls:

You can store an outside number, an intercom number, or a feature code on a button, so a 
user can dial the number with a single touch. For information about programming and using 
Auto Dial buttons, see “Auto Dialing” on page 8-5.

You can program outside numbers for one extension or for the entire system, so a user can 
dial a number by pressing 
f (or # on a single-line telephone) plus a two- or three-digit 
code (80—99 for Personal Speed Dial numbers, 600—699 for System Speed Dial numbers). 
For more information, see “Personal Speed Dial” on page 8-55 and “System Speed Dial” on 
page 8-57. 
						

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Handling Calls
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If you lift the handset before pressing a line or pool button, the system automatically selects 
the first available outside line or pool, or the intercom. The order in which the system makes 
the selection is determined by the Automatic Line Selection for the extension.

On either a system telephone or a single-line telephone, you also can use Direct Line 
Pickup–Idle Line (I8LL)
 to access a line for making an outside call.

You can ring or page any of four Calling Groups. For more information, see “Group Calling–
Ring/Page (I7G/I*7G)” on page 8-35.

You can ring any of the seven Hunt Groups or voice signal Hunt Groups 1—6. For more 
information, see “Group Hunting–Ring/Voice Signal (I77G/I*77G)” on page 8-37.

If Station Lock is used at an extension, you cannot dial outside numbers except Marked 
System Speed Dial numbers and numbers on the Emergency Phone Number List (#406).

If dialing restrictions are programmed for an extension, the system may prevent you from 
placing certain calls at that extension. For example, you may not be allowed to dial 900 
numbers from the extension. (Or an extension may be programmed to take incoming calls 
only, so you cannot dial out at all.) The following features provide dialing restrictions: 
Disallowed Phone Number Lists (#404), Line Access Restriction (#302), Pool Access 
Restriction (#315), and Outgoing Call Restriction (#401).

Use the following features to override dialing restrictions: Allowed Phone Number Lists 
(#407), Emergency Phone Number List (#406), Marked System Speed Dial numbers, and 
System Password (#403).

Users with system telephones can enter account codes to track incoming and outgoing calls. 
For more information, see “Account Code Entry (F12)” on page 8-2. You also can use Forced 
Account Code Entry (#307) to identify extensions that must enter account codes prior to 
dialing outside telephone numbers (including those on the Emergency Phone Number List).

You can signal, then speak to, system telephone users who are already active on a call to alert 
them of important business matters, provided Voice Interrupt On Busy (#312) is Assigned for 
the recipient.
Making an Outside Call 
The following instructions assume that system telephones are set (via Automatic Line Selection) 
to automatically select outside lines first, and single-line telephones are set to select intercom first. 
This means that when you lift the handset of a system telephone, you hear outside dial tone (if an 
outside line is available); but when you lift the handset of a single-line telephone, you hear 
intercom dial tone.
Making an Outside Call on a System Telephone
To make an outside call on a system telephone:
1. Lift the handset or press 
S.
The green light next to a line or pool button is on steady and you hear the outside dial tone.  
						

							Using the Telephones
Handling Calls
6-17 2. Dial the telephone number.
On a system display telephone, the dialed number appears on the display. 
If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) 
before you dial a number outside the system.
To make an outside call on a specific line:
1. Press the idle line button (red and green lights are both off), or dial 
i8 plus the two-digit 
line number.
2. If desired, lift the handset.
3. Dial the telephone number.
To make an outside call using a specific pool:
1. Press the idle pool button (red and green lights are both off), or dial 
i plus the three-digit 
pool access code (880, 881, 882, or 883).
2. If desired, lift the handset.
3. Dial the telephone number.
To reserve a busy line or pool so your telephone beeps when the line or pool becomes free (useful 
when you share a line, such as a WATS line, with other people):
1. Press the busy line or pool button (red light is on steady) without lifting the handset or pressing 
S.
2. When the line is free and your telephone beeps, lift the handset and dial the number.
Making an Outside Call on a Single-Line Telephone
To make an outside call on a single-line telephone:
1. Lift the handset.
You hear intercom dial tone.
2. Dial 
9 to get an outside line.
You hear outside line dial tone. 
3. Dial the telephone number. (If you are using a PBX or Centrex line, you also may need to use 
a dial-out code, usually 
9, before you dial a number outside the PBX or Centrex system.)
To make an outside call on a specific line:
1. Lift the handset.
You hear intercom dial tone. 
If more than one person reserves a line, all their telephones beep when the line is 
free. The first person to pick up the telephone after the beep gets the line, and the 
other reservations are canceled. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
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8 plus the two-digit line number.
3. Dial the telephone number.
To make an outside call using a specific pool:
1. Lift the handset.
You hear intercom dial tone. 
2. Dial the three-digit pool access code (880, 881, 882, or 883).
3. Dial the telephone number.
Making an Intercom Call 
An intercom call, or inside call, is a call between two extensions without using an outside line. 
There are two ways you can signal the extension you are calling: by ringing or by voice. 
To make an intercom call on a telephone:
1. Do one of the following:

For a system telephone:
a. Lift the handset or press 
S before dialing.
b. Press an idle 
i button (red and green lights are both off).
You hear intercom dial tone, and the green light next to the 
i button is on steady. 

For a single-line telephone, lift the handset.
You hear intercom dial tone. 
2. Do one of the following:

To  ring the extension, dial the two-digit extension number.

To  voice-signal a system telephone at the extension, press * plus the two-digit extension 
number and listen for one of the following responses:
– If you hear one beep, you have reached an idle system telephone. You can speak after 
the beep.
Your voice is heard through the other extension’s speaker. If the recipient is present, 
he or she can reply. 
– If you hear two beeps, you have reached a busy system telephone with Voice 
Interrupt On Busy assigned. You can speak after the beeps. Be aware that the third 
party to whom the recipient is speaking probably also hears the two beeps and the 
faint sound of your voice. Be brief and discreet in your interruption. If the recipient has 
a Voice Interrupt On Busy Talk-Back button, wait for a response. 
– If you hear ringing, you have reached an idle single-line, MLC-6, TransTalk 9000-
series telephone, or a busy system telephone with Voice Interrupt On Busy not 
assigned. Your call is not completed until someone answers. 
						

							Using the Telephones
Handling Calls
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Answering Calls
This section describes how you can answer calls ringing at your extension. Additional features 
allow you to pick up calls at other extensions.
Considerations

Calls that are answered by pressing a pool button can be held, conferenced, or transferred; 
however, pool buttons cannot be used to join calls.

There are several ways to access a line for answering calls:
– On either a system telephone or a single-line telephone, lift the handset to answer a 
ringing call (if more than one call is ringing at a system telephone, you get the call that has 
been ringing for the longest time).
– On a system telephone, press a specific line, pool, or 
i button. You can also use 
Direct Line Pickup to pick up a ringing or held call, or to join an active call, by dialing 
i68 and the two-digit line number.
– On a single-line telephone, you can use Direct Line Pickup to pick up a ringing or held 
call, or to join an active call on a specific line: at intercom dial tone, dial 
68 and the two-
digit line number.

For system telephones and most single-line telephones, you can identify the type of call by the 
system’s ringing patterns. System display telephones can also display the type of call that is 
ringing at the extension. (See “Ringing Patterns” on page 6-7.) There are no unique ringing 
patterns for coverage calls or forwarded calls.

You can join a call in progress at another extension, as long as Privacy (F07) is not on for that 
extension (see “Joining Calls” on page 6-28).

You can answer a call ringing at another specific extension or at any extension in a group. For 
more information, see “Call Pickup (I6XX)” on page 8-15 and “Group Pickup (I66G)” on page 
8-40.

You can use Direct Line Pickup–Active Line (I68LL) to answer calls on lines not assigned 
to the user’s telephone.

You can program the Voice Interrupt On Busy Talk-Back (F18) feature on a button with lights 
to respond to a Voice Interrupt On Busy call. Also see “Voice Interrupt On Busy (#312)” on 
page 4-61.

You can use Call Waiting (#316) to specify single-line telephone extensions that can receive a 
call-waiting tone and a second incoming call.
Answering Calls Ringing at Your Extension
The way you answer a call varies depending on whether you are using a system telephone or a 
single-line telephone. 
						

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Handling Calls
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Answering a Call on a System Telephone
You can answer a call on any line or pool that is ringing, or select a specific line or pool if more than 
one is ringing:

When the telephone is ringing, lift the handset.
You are connected to the incoming call. If more than one line or pool is ringing, you are 
connected to the line or pool that has been ringing for the longest time. If the call is an 
intercom call and you have a display telephone, the caller’s extension number, and name if 
programmed, appear on your display until you pick up the handset or press 
S.

To answer a call on a specific line, pool, or i button:
1. Press line, pool, or 
i button for the line you want to answer.
2. Lift the handset or press 
S. 
You are connected to the call. 

To answer a call when you are already on a call:
1. Press 
h.
The call you are on is placed on hold. 
2. Press the button for the new call.
You are connected to the new call. 
3. To return to the first call, put the second call on hold; then press line, pool, or 
i 
button for the first call.

To answer a voice-signaled call (your telephone beeps and you hear the caller’s voice):
– If the microphone is on, you can speak after the beep.
– If the microphone is not on, press
! or lift the handset.

To respond to a Voice Interrupt On Busy call (you hear two beeps and the originator’s 
voice–be aware that the third party to whom you are speaking probably also hears the two 
beeps and the faint sound of the originator’s voice):
1. Ask the party with whom you are speaking to hold, but do not put the call on hold.
2. Press the Voice Interrupt On Busy Talk-Back button.
The green light next to the Voice Interrupt On Busy Talk-Back button turns on. Vo i c e  
Interrupt On Busy Talk-Back is activated. 
3. Respond to the originator of the voice interrupt on busy call.
The third party with whom you were originally speaking does not hear your response, but 
you can hear that third party. 
4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator 
has hung up) to resume the conversation with the third party.
The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Vo i c e  
Interrupt On Busy Talk-Back is deactivated. The originator hears two beeps if he or she 
did not hang up previously.  
						

							Using the Telephones
Handling Calls
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To answer a coverage call:
1. If your telephone is a covering extension and it rings, check your display to see if the 
ringing call is a coverage call. Also, if you have an Auto Dial button for the originating 
extension, the green light next to the button flutters while the coverage call is ringing at 
your extension (and it is the next ringing call you answer if you lift the handset).
2. Lift the handset.
You are connected to the coverage call. 
3. The first coverage call to ring at your extension is identified in the display. If more than one 
coverage call rings at your extension, you can press the Caller ID Inspect button. Then 
press line, pool, or 
i button next to the flashing green light to view the number of the 
extension from which a coverage call is being sent.
Answering a Call on a Single-Line Telephone
If your single-line telephone has a button labeled “Recall” or “Flash,” use this button whenever you 
are instructed to press the switchhook.

To answer a call:
When the telephone is ringing, lift the handset.
You are connected to the incoming call. 

To answer a call when you are already on a call (you hear a call waiting tone–two beeps):
1. Press the switchhook.
The call you are on is placed on hold and you are connected to the new call. 
2. To return to the first call, press the switchhook again.
3. You can continue to press the switchhook to move back and forth between the two calls.
You cannot transfer either party, conference in additional parties, or use feature codes 
while both calls are active. 
Placing Calls on Hold
You can place and retrieve calls on hold by using either the h button on a system telephone or 
the switchhook on a single-line telephone. (You can make and receive other calls on another line 
or pool while a call is on hold.)
Considerations

For system telephones, if a call is left on hold for longer than one minute, the extension at 
which the call is held generates a short Hold Reminder Tone. This tone sounds once every 
minute until the held call is retrieved or the caller hangs up.

Only one par ty on an intercom call can put the call on hold. If both parties try to put the call on 
hold, the call is disconnected. 
						

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Handling Calls
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If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may 
include a call hold feature that lets you place a call on hold and place another call on the same 
line. For more information, see the documentation for your PBX or Centrex system. (When 
your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall feature 
instead.)

Hold acts differently on feature telephones (single-line telephones with feature buttons). When 
you press a 
h button on a feature telephone, the call is held at the telephone itself. This 
means other telephones in the system cannot see that the call is on hold (it appears as a busy 
line). Also, callers on hold at a feature telephone do not hear the system’s Music-On-Hold.

You can use Exclusive Hold (F02) to put calls on hold that can be retrieved only from your 
own extension. (Placing a call on Exclusive Hold also prevents other users from accessing 
Caller ID information for the held call.)

If you put a call on a line in a pool on hold and another user picks up that call, the call no longer 
is available to you. To ensure that no on else can retrieve your held call on a pooled line, use 
Exclusive Hold (F02).

Use Call Park to put a call on a special type of hold so it can be picked up from any telephone 
in the system. This type of hold typically is used for pooled extensions in Hybrid mode 
because it allows the user to retrieve a call without having to know which line the call is on.

Callers on hold hear Music-On-Hold (#602) only if it is active and an audio source is 
connected to the processor module.

Single-line telephone users can put a call on hold to retrieve a second call provided Call 
Waiting (#316) is programmed for their extensions.
Using Hold on a System Telephone
Follow these instructions to place and retrieve a call on hold on a system telephone:

To place a call on hold on a system telephone, press h.
The green light next to the 
i, line, or pool button winks.

To retrieve a call that you put on hold:
1. Press 
i, line, or pool button next to the winking green light. 
2. If the handset is in the cradle, lift it up or press 
S.
You are reconnected to the held call. The green light next to the line or pool button changes to 
on steady.

To retrieve a call that a person at another extension put on hold, press the button next to the 
winking red light (or press 
i68 and the two-digit line number).