Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming System Options
System Reset–Programming Saved (#728)
4-55
System Reset–Programming Saved (#728) 
Use this feature to reset the system while retaining the currently programmed settings. Reset the 
system only when advised to do so by technical support personnel.
Considerations

Resetting the system disconnects all active calls.

This procedure is skipped in the sequence of programming procedures when cycling. To use 
this procedure, enter the code directly.

The system reset begins immediately and takes only a few seconds.

You cannot interrupt the reset process or use any telephones in the system during the reset 
process.

Most of the system and telephone programming settings that were in effect before the power 
failure or down period are retained; they do not revert to the default settings.

Automatic System Answer Button (#111), Direct Extension Dial Button (#113), Night 
Service Button (#503), and Station Lock return to the status (on or off) that they were in 
immediately prior to the system reset.

The VMS Cover button and Privacy button return to the status (on or off) determined by the 
programmed setting of Automatic VMS Cover (#310) and Automatic Extension Privacy 
(#304), respectively. For example, if Automatic Extension Privacy is Assigned and the 
Privacy button is on when a system reset occurs, the Privacy button will be on again after the 
system reset. However, if Automatic Extension Privacy is Not Assigned and the Privacy 
button is on when a system reset occurs, the Privacy button will be off after the system reset.

A successful use of Restore Programming (#125) causes a System Reset–Programming 
Saved to occur.

The information stored in the Save Number Redial (F04) and the Last Number Redial (F05) 
buffers is lost when a System Reset–Programming Saved occurs.

You can use System Reset–Programming Saved to restore the configuration in the 1600 
DSL module.
Programming
To reset the system, press f00ss#728 at extension 10 or 11. 
A display similar to the following appears:
Reset - Save All 
When the reset is completed, the system is no longer in Programming Mode and the date and time 
appear on the display. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Speed Dial
4-56
System Speed Dial 
Program a list of up to 100 frequently-dialed numbers for the system by using System Speed Dial. 
After you have programmed the numbers, anyone on the system can dial a System Speed Dial 
number by pressing 
f (or # at intercom dial tone on a single-line telephone) and the three-
digit code, from 600 through 699, for that number. You can mark System Speed Dial numbers to 
override dialing restrictions.
A System Speed Dial number can be up to 28 characters in length and can consist of the digits 
0—9, 
*, #, and the special dialing characters (see Appendix B, “Special Characters”). You assign 
the number to one of the codes 600 through 699.
Considerations

For instructions on entering special characters (such as Pause) in a number, see Appendix B. 

You can store account codes as System Speed Dial numbers for use with the Account Code 
Entry feature.

A System Speed Dial number can begin with a star code; the system automatically inserts a 
delay based on the Star Code Dial Delay (#410) setting. To program, enter a Pause followed 
by the star code and the telephone number. (For example, press 
h*675551001.)

To  p r o g r a m  System Speed Dial numbers that override dialing restrictions, mark them by 
entering a star 
* before the telephone number. Marked System Speed Dial numbers appear 
on the SMDR call report as 
f nnn, where nnn is the Speed Dial code. The digits in a 
Marked Speed Dial number do not appear on displays.

A Marked System Speed Dial number can begin with a star code. To enter it, press * 
followed by the star code and the telephone number. (For example, press 
**675551001.)

You cannot program System Speed Dial codes on Auto Dial buttons.

You can program System Speed Dial numbers only from extension 10 or 11, but you can use 
them from any extension.

Use a completed System Speed Dial form to program the list of numbers. After programming 
the numbers, distribute a copy of the completed form to users. See Appendix C for a blank 
form.

If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is 
needed to place calls outside the PBX or Centrex system, include the dial-out code and one or 
more pauses (if available) in Speed Dial numbers that must dial out of the PBX or Centrex 
system.

If you program 911 or other emergency numbers as Speed Dial numbers and want to place 
test calls, do the following:
– Perform such activities in the off-peak hours, such as early morning or late evening.
– Remain on the line and explain to the dispatcher the reason for the call before hanging up. 
						

							Programming System Options
Toll Call Prefix (#402)
4-57

You can use multiple Auto Dial buttons and Speed Dial numbers during the course of a single 
call. For example, you can use an Auto Dial button or Speed Dial number to dial the Account 
Code Entry feature code, and another Speed Dial number to dial the account code.
Programming
To  p r o g r a m  System Speed Dial numbers:
1. Press 
f00 at extension 10 or 11.
2. Select a three-digit code by pressing 
f and dialing three digits between 600 and 699.
If a number is assigned already to the code, the number appears on the display. If no number 
is assigned to the code, 
Blank appears. 
3. Enter the number. For example, to program 555-4757, press 
5554757.
4. Continue programming System Speed Dial numbers:

To program another System Speed Dial number, start from Step 2.

To program over an existing number, enter the new number after selecting the three-digit 
code.

To  r e m o v e  a  System Speed Dial number, enter the number’s three-digit code and 
press
! once.
5. Press 
f00 to exit programming mode.
Toll Call Prefix (#402) 
Use this feature to indicate whether users must dial a 0 or 1 before the area code to make a long-
distance call, or just the area code and number (this feature is not available for the Hong Kong 
Release 3.0 version). Set Toll Call Prefix to reflect the dialing patterns of your local telephone 
company.
Considerations
This feature affects the operation of dialing restrictions and permissions. 
To mark the System Speed Dial number to override dialing restrictions, precede the 
number by a 
*. For example, to mark the number 555-1001, press 
*5551001. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Transfer Return Programming
4-58
Programming
To change the Toll Call Prefix setting:
1. Press 
f00ss#402 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = 0 or 1 required before Area Code and Number (the factory setting) ✔ 

2 = Area Code and Number Only
3. Select another procedure, or exit programming mode.
Transfer Return Programming
By the factory setting, transferred calls return to the originating extension if they are not answered. 
However, you can program the transferred call to return to another extension. And you also can 
program the number of times a transferred call rings before it returns to an extension. Program the 
following features for Transfer Return:

Transfer Return Extension 

Transfer Return Rings 
Transfer Return Extension (#306) 
Use this feature to identify a different return extension for the extension that transfers a call.
Considerations

An unanswered transferred call returns to the transfer return extension identified for the 
extension transferring the call, not the extension receiving the call.

Do not designate an extension associated with auto attendant or voice messaging system 
hardware as the transfer return extension for any user extension. 

The transfer return extension for any extensions associated with auto attendant or voice 
messaging system hardware should be extension 10 (or another extension with a person who 
can assist the caller). AA Extensions (#607) is used to identify the extensions associated with 
auto attendant hardware and Hunt Group Extensions (#505) is used to identify the 
extensions associated with voice messaging system hardware.

Transfer return calls do not receive call coverage or voice mail coverage.

If an extension has VMS Cover active, unanswered calls to that extension are routed to the 
voice messaging system rather than to the Transfer Return Extension. 
						

							Programming System Options
Transfer Return Programming
4-59

For transferred calls that are sent to a covering extension with Call Coverage: if the covering 
extension does not answer within the specified number of Call Coverage Rings (#116) or 
(#320), the call rings the specified number of Transfer Return Rings (#105) before it transfer 
returns. If the covering extension has Do Not Disturb active, the call rings one more time after 
the specified number of Call Coverage Rings (#116) or (#320) before it transfer returns.
Programming
To change the Transfer Return Extension for a specific extension:
1. Press 
f00ss#306 at extension 10 or 11. 
2. Dial the number of the originating extension.
3. Dial the number of the extension to which the call should return if it is not answered.
4. To program another extension, press 
n or p until the extension number appears 
on the display. Repeat Step 3.
5. Select another procedure, or exit programming mode.
Transfer Return Rings (#105) 
Use this feature, which applies to all system extensions, to define the number of times a 
transferred call rings before it goes to the transfer return extension.
Considerations

If you have a fax machine or an answering machine connected to the system, set Transfer 
Return Rings to a number greater than the number of rings at which these devices answer. 

The system does not start counting the number of rings for a transferred call (to determine 
when it goes to the transfer return extension if it is not answered) until the transfer originator 
hangs up. 

If you program Hunt Group Extensions (#505), make sure this setting is four or more rings. 
This setting allows the call to continue hunting to other group extensions if it is not answered 
by the first group extension where it rings.
Programming
To change the number of times a transferred call rings before returning to the transfer return 
extension:
1. Press 
f00ss#105 at extension 10 or 11. 
2. Enter a setting (0—9; 4 is the factory setting), or press 
D until a display with the desired 
amount of rings appears, similar to the following:
Transfer Return
5
 Rings 
3. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Unique Line Ringing (#209)
4-60
Unique Line Ringing (#209)
Use this feature to assign a ringing pattern (maximum of eight) to a line for users to differentiate, 
by sound, which line is ringing. Once a ring pattern is assigned to a line, incoming calls on that line 
ring with the assigned ring pattern. Incoming calls that are transferred to another station ring with 
the assigned ring pattern followed by two “transfer beeps.” Transfer returned calls also ring with 
the two “transfer beeps.”
Considerations

This feature applies only to MLS, PARTNER, and TransTalk telephones.

You can program single-line telephones for any ring pattern, but they ring with Pattern 1 only.

You must program MLC 6 telephones with Pattern 1. If they are programmed with another 
pattern, they do not ring.

Since only one audible alert can be heard at a station at one time, the ringing pattern present 
at that extension that has multiple lines alerting is for the line that rang first. Once the call is 
answered, the extension begins ringing by using the pattern associated with the next alerting 
line for that extension.

Incoming calls that are ringing at a pool button ring with the pattern assigned to the line. Lines 
within a pool may be assigned individual ring patterns.
Programming
1. Press f00ss#209 at extension 10 or 11.
2. At the line prompt, enter the number of the line to be programmed with the pattern.
3. At the pattern prompt, enter a ringing pattern number (1—8; 1 is the factory setting), or press 
D until the desired value appears. The display looks like this:
RING PATTERN LXX
PATTERN
 X 
4. To set the ring pattern for another line, press 
n or p until the line number appears 
on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
Unique Line Ringing is supported only in systems of Release 3.0 or later. 
						

							Programming System Options
Voice Interrupt On Busy (#312)
4-61
Voice Interrupt On Busy (#312) 
Use this feature to identify extensions that can receive Voice Interrupt On Busy calls. A Vo i c e  
Interrupt On Busy call is a special intercom call that lets a user (the originator) interrupt and 
speak to another user (the recipient) who is busy on an intercom or outside call. When Vo i c e  
Interrupt On Busy is initiated, the recipient hears two beeps before hearing the originator’s voice. 
The third party to whom the recipient is speaking probably can hear both the beeps and the faint 
sound of the originator’s voice. This feature typically is used by the receptionist to alert the boss to 
an important incoming call or event when the boss is already on a call.
Considerations

The Voice Interrupt On Busy tone (two beeps) is unique to distinguish it from a voice-
signaled intercom call tone (one beep). 

If a Voice Interrupt On Busy call is made to an idle extension, the originator and the recipient 
hear a voice-signaled intercom call tone (one beep) instead.

If you receive a Voice Interrupt On Busy call and press h, the third party is put on hold 
and the originator hears two beeps that indicate you have ended the Voice Interrupt On Busy 
call. Do one of the following:
– To talk to the originator, if the green light next to the 
i button is flashing, press 
i. (You cannot use the Voice Interrupt On Busy Talk-Back button once a Vo i c e  
Interrupt On Busy call has ended.)
– To resume your conversation with the third party, press the line or pool button next to the 
winking green light.

Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Voice 
Interrupt On Busy call until the first is finished.

Voice Interrupt On Busy cannot be performed on Record-a-Call.

The recipient can use a Voice Interrupt on Busy Talk-Back button to respond to the originator 
of the Voice Interrupt On Busy call. The recipient’s response is not heard by the third party.

Users cannot receive Voice Interrupt On Busy calls if:
–Do Not Disturb is active at their extension.
– They are part of a joined call (Joining Calls).
– They are part of a Conference Call. 
– They are recording a call by using Record-a-Call (F24).
– They are screening a call by using Call Screening (F25).
Voice Interrupt On Busy is available only on system telephones. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Interrupt On Busy (#312)
4-62
Programming
To change the Voice Interrupt On Busy setting for an extension:
1. Press 
f00ss#312 at extension 10 or 11. 
2. Enter the number of the extension to be programmed with this feature.
3. To assign or unassign Voice Interrupt On Busy, press 
D until the appropriate value 
appears.

1 = Assigned

2 = Not Assigned (the factory setting) ✔ 
4. Select another procedure, or exit programming mode. 
						

							Contents
5-i
5
Initial Telephone Programming
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-1
Required Telephone Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-2
Automatic Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-2

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-3

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-3
Extension Name Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-4

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-4

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-5
Line Ringing   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-5

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-5

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   5-6 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
5-ii