Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Operator Features
Wake Up Service Button (#115)
7-21
Using Wake Up Service
To schedule a wake up call for a specific extension:
1. Press the Wake Up Service Button at extension 10.
The green light next to the Wake Up Service Button flutters. Wake Up Service is activated.
2. Dial the two-digit extension number of the desired extension (or use an Auto Dial button).
3. Enter the wake-up time in 24-hour notation. For example, to set the time to 2:15 p.m., press 
1415. When you have finished entering the time, the display reads:
Wake Up Call 32 14:15 
The wake up call is scheduled, and the green light next to the Wake Up Service Button turns 
off.
 To review a scheduled wake up time for a specific extension:
1. Press the Wake Up Service Button at extension 10.
2. Dial the two-digit target extension number (or use an Auto Dial button).
3. Review the displayed wake up time and target extension number.
4. Press the Wake Up Service Button to exit.
5. Repeat Steps 1 through 4 to review wake up times for other extensions.
To cancel a scheduled wake up call:
1. Press the Wake Up Service Button at extension 10.
2. Dial the two-digit target extension number (or use an Auto Dial button).
3. Press 
#.
4. Repeat Steps 1—3 to cancel a scheduled wake-up call for another extension. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Wake Up Service Button (#115)
7-22 
						

							Contents
8-i
8
Programming & Using Telephone Features
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-1
Extension Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-1

Dial-Code Features   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-2
Account Code Entry (F12) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-2

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-2

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-3

Using Account Code Entry  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-3
Auto Dialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-5

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-5

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-6

Using Auto Dialing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-6
Background Music (F19)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-7

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-7

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-7

Using Background Music  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-8
Call Coverage (F20,XX,XX)–
Release 2.0 or Later. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-8

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-8

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-10

Using Call Coverage at a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-10

Using Call Coverage at a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . .   8-11
Call Forwarding/Call Follow-Me (F11,XX,XX)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-11

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-11

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-12

Using Call Forwarding on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .   8-13

Using Call Forwarding on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . .   8-13
Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-14

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-14

Using Call Park on a System Telephone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-14

Using Call Park on a Single-Line Telephone  . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-15
Call Pickup (I6XX)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-15

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-15

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-15

Using Call Pickup on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-16

Using Call Pickup on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-16
Call Screening (F25)–Release 3.0 or Later  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-16 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
8-ii

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-17

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-17
Caller ID Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-18

Caller ID Inspect (F17) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-18

Caller ID Call Logging and Dialing (F23)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-19

Caller ID Name Display (F16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-26
Conference Drop (F06)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-26

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-26

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-27

Using Conference Drop on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . .   8-27

Using Conference Drop on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . .   8-27
Contact Closure (F41 and F42) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-27

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-27

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-28

Using Contact Closure on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .   8-28

Using Contact Closure on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . .   8-29
Direct Line Pickup Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-29

Direct Line Pickup–Active Line (I68LL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-29

Direct Line Pickup–Idle Line (I8LL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-30
Do Not Disturb (F01)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-32

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-32

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-32

Using Do Not Disturb  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-33
Exclusive Hold (F02)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-33

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-33

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-33

Using Exclusive Hold  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-33
Extension Name Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-34
External Hotline  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-34

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-34

Using an External Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-34
Group Calling–Ring/Page (I7G/I*7G)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-35

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-35

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-35

Using Group Calling–Ring/Page on a System Telephone  . . . . . . . . . . . . . . . . .   8-36

Using Group Calling–Ring/Page on a Single-Line Telephone  . . . . . . . . . . . . . .   8-36
Group Hunting–Ring/Voice Signal 
(I77G/I*77G)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-37

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-37

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-38

Using Group Hunting–Ring/Voice Signal on a System Telephone . . . . . . . . . . .   8-38

Using Group Hunting–Ring/Voice Signal on a Single-Line Telephone . . . . . . . .   8-39
Group Pickup (I66G)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-40 
						

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8-iii

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-40

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-40

Using Group Pickup on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-40

Using Group Pickup on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . .   8-40
Hotline  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-41

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-41

Using a Hotline Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-41
Manual Signaling (F13XX or F13*XX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-41

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-41

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-42

Using Manual Signaling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-42
Message Light On (F09XX) and Message Light Off (F10XX)  . . . . . . . . . . . . . . . . .   8-43

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-43

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-43

Using Message Light Off on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . .   8-44

Using Message Light Off on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . .   8-44
Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-44

Loudspeaker Paging (I70). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-44

Simultaneous Paging (I*70)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-46
Privacy (F07)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-47

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-47

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-48

Using Privacy  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-48
Recall (F03) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-48

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-48

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-49

Using Recall on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-49

Using Recall on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-49
Record-a-Call (F24)–Release 3.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-50

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-50

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-51

Using Record-a-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-51
Redialing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-51

Last Number Redial (F05). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-51

Save Number Redial (F04)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-52
Send All Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-54

Using Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-54
Speed Dialing Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-55

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-55

System Speed Dial   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-57
Station Lock (F21)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-58

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-58

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-58 
						

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Using Station Lock on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-59

Using Station Lock on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .   8-59
System Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-60

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-60

Using System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-60
Touch-Tone Enable (F08)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-61

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-61

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-61

Using Touch-Tone Enable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-61
VMS Cover (F15)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-62

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-62

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-62

Using VMS Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-63
Voice Interrupt Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-63

Voice Interrupt On Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-63

Voice Interrupt On Busy Talk-Back (F18)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-65
Voice Mailbox Transfer (F14)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-66

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-66

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-66

Using Voice Mailbox Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   8-66 
						

							Overview
8-1
8
Programming & Using Telephone 
Features
Overview
You can program many of the system’s features right from your telephone. When you program a 
feature from your telephone, you are using Extension Programming.
The features discussed in this chapter are features often programmed by individual users. 
However, they can be programmed by the System Administrator as well from a system display 
telephone at extension 10 or 11. Some of the features only show the instructions for using the 
feature because the feature usually is programmed by the System Administrator.
Extension Programming
Extension Programming is the programming that you perform at your own telephone, not at the 
telephone at extension 10 or 11.
To program at an extension, use the following procedure:
1. To start programming, dial 
f00.
The green lights next to buttons on which lines or pools are assigned for the extension show 
the current Line Ringing settings. You can program the remaining buttons with telephone 
numbers, extension numbers, or system features.
2. To assign a name to the extension, press left 
i and enter the character codes. See 
“Extension Name Display” on page 5-4 for the codes.
3. Program features as described in this chapter.
4. To erase the current programming from a button, press the button, then press
!.
5. To exit programming mode, do one of the following:

Press f00.

Lift the handset off-hook, then place it back in the cradle. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Account Code Entry (F12)
8-2
Dial-Code Features 
You can access some features by dialing a feature code at the telephone dialpad. From a system 
telephone, you can dial 
f or i, followed by the two- or three-digit code (or press a 
programmed Auto Dial button). From a single-line telephone, you typically dial 
# followed by the 
two- or three-digit code when you have intercom dial tone. See Ta b l e A - 2 in Appendix A, “Cross-
Reference of Features” for a listing of dial-code features.
Account Code Entry (F12)
Use this feature to enter an account code (up to 16 digits) for an outside call (incoming or 
outgoing). An account code typically is used to identify a department, project, or client for charge-
back or tracking purposes.
Considerations

You can use Account Code Entry only on system telephones.

When an account code is entered during a call, the caller on the other end does not hear the 
touch-tone digits dialed.

If SMDR is used, the account code assigned to incoming or outgoing calls prints on call 
repor ts.

If an account code is entered for an outgoing call and the call is transferred to another 
extension, the call report shows the originating extension as the owner of the call. Conversely, 
if an account code is entered for an incoming call and the call is transferred to another 
extension, the call report shows the destination extension as the owner of the call.

Account codes can be changed during a call. However, only the person who entered the 
original account code can enter a different account code. SMDR prints changed account 
codes as follows:
– For optional or forced account code entry without a Forced Account Code List, the call 
repor t prints the last account code entered.
– For forced account code entry with a Forced Account Code List, the call report prints the 
last valid account code entered. If the changed account code is not valid, the report prints 
the original account code.

If a Forced Account Code List exists, you can check to see if an account code is valid when 
entering or changing an account code by pressing 
f12 after entering the account 
code. If the account code is not valid, you hear a denial tone.

The Call Accounting Terminal uses less than 16 digits for an account code. Refer to the 
device’s documentation to determine the maximum digits supported.

You can program the Account Code Entry feature code on a button on a system telephone. 
Use a button with lights. (This button can be used for optional Account Code Entry or Forced 
Account Code Entry.) 
						

							Programming & Using Telephone Features
Account Code Entry (F12)
8-3

Use Forced Account Code Entry (#307) to identify system telephone extensions that are 
required to enter an account code prior to dialing any outside number (including those on the 
Emergency Phone Number List). A forced account code must be entered at the beginning of 
a call; however, a different account code can be entered any time during the call.

You can use Forced Account Code List (#409) to create a list of valid account codes, which 
should be distributed to the appropriate users. If a Forced Account Code List exists, the 
system checks the list whenever a user enters a forced account code. If the code is valid, the 
system provides the user access to an outside line. If the code is invalid, the system denies the 
user access to an outside line.

For faster entry of frequently used account codes, you can program an account code on an 
Auto Dial button or as a System or Personal Speed Dial number (but not as a Marked 
System Speed Dial number). See “Auto Dialing” on page 8-5, “System Speed Dial” on page 
4-56, and “Personal Speed Dial” on page 8-55 for programming instructions.
Programming
To program an Account Code Entry button:
1. Press 
f00.
2. Press a programmable button, preferably one with lights.
3. Press 
f12.
4. Program another button for this extension, or exit programming mode.
Using Account Code Entry
To enter or change an optional account code:
1. From a system telephone, if a password is programmed for the system, enter it before lifting 
the handset.
2. After lifting the handset (or while already active on an outside call), press the programmed 
Account Code Entry button, or press 
f12. 
If the Account Code Entry button has lights, the green light turns on.
3. Enter an account code by doing one of the following:

Dial the account code manually by using the telephone’s dialpad.

Dial a System or Personal Speed Dial number programmed with the account code.

Press an Auto Dial button programmed with the account code.
With Release 3.0 or later, users can make 911 calls from the Forced Account Code 
extensions without entering the account code as long as 911 has been entered into 
the Emergency Phone Number List (#406). 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Account Code Entry (F12)
8-44. Press the programmed Account Code Entry button or press 
f12 to indicate the end 
of the code.
If the Account Code Entry button has lights, the green light turns off. 
5. Make the call, if you are not already on a call.
6. To change the account code, repeat Steps 2 through 4.
To enter or change a forced account code:
1. From a system telephone, if a password is programmed for the system, enter it before lifting 
the handset.
2. Lift the handset or press 
S.
3. Press the programmed Account Code Entry button or press 
f12.
If the Account Code Entry button has lights, the green light turns on.
4. Enter an account code (supplied by your System Manager) by doing one of the following:

Dial the account code manually by using the telephone’s dialpad.

Dial a System or Personal Speed Dial number programmed with the account code.

Press an Auto Dial button programmed with the account code.
5. Press an idle line or pool button:

If a Forced Account Code List exists and the account code is valid (or if the Forced 
Account Code List is empty), you hear outside dial tone. Go to Step 6.

If a Forced Account Code List exists and the account code is not valid, you are denied 
access to the outside line. Verify the account code with your System Manager, then repeat 
this procedure, starting from Step 1.
6. Make the telephone call.
7. To change the account code while on a call:
a. Press the programmed Account Code Entry button, or press 
f12.
b. Enter a different account code.
c. Press the programmed Account Code Entry button, or press 
f12.
If a Forced Account Code List exists and the account code is invalid, you hear a denial 
tone. Verify the account code, then repeat Step 7, making sure to enter a valid account 
code.