Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Using Auxiliary Equipment
Modems
9-27
 To Program
To program a modem for sending only:
1. Do one of the following:

If extension X is a key extension, use Line Assignment (#301) to assign one or more 
lines to extension X.

If extension X is a pooled extension, use Pool Extension Assignment (#314) to assign 
the pools you want the modem to use to extension X. Also use Line Assignment (#301) 
to assign any individual lines you want the modem to use to extension X.
2. If the modem only dials outside the system, set Automatic Line Selection for extension X to 
select outside lines first. If you also use the modem for calls within the system, set Automatic 
Line Selection to select intercom first and include a 9 or a pool access code and a couple of 
pauses in the modem’s dialing sequence for outside calls.
3. Set Line Ringing for all lines and pools assigned to extension X to No Ring.
4. Set Automatic Extension Privacy (#304) for extension X to Assigned.
5. Set the auto answer feature of the modem to Off.
Send and Receive Modem
If you need to place and receive calls with the modem, use the setup shown in Figure 9-13. This 
setup makes line A the primary modem line but keeps the line available for users at other 
extensions when all other lines are busy.
Figure 9-13. Send and Receive Modem
Make sure extension Y is not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505). 
PARTNER
ACS
Modem 
Line A
Lines
Ext
X
MODEM 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Music-On-Hold
9-28Calls on the modem line (line A) ring only at extension X. Also, line A is the last line selected by 
other extensions, so the modem line is available for the modem unless all lines in the system are 
being used.
 To Program
To program for a send and receive modem:
1. Do one of the following:

If extension X is a key extension, use Line Assignment (#301) to assign one or more 
lines to extension X (including line A).

If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A 
from all pools. Then use Pool Extension Assignment (#314) to assign pools to extension 
X. Also use Line Assignment (#301) to assign line A and any other individual lines to 
extension X.
2. For extension X, set Automatic Line Selection to select pools and outside lines first (line A 
selected first).
3. For all other extensions, set Automatic Line Selection so that line A is the last line in the 
select sequence. This way the modem line is used for outgoing voice calls only when all other 
lines are busy.
4. Set Line Ringing for line A at extension X to Immediate Ring. Set all other lines or pools 
assigned to extension X to No Ring. (For all other extensions, set line A to No Ring.)
5. Set Automatic Extension Privacy (#304) for extension X to Assigned.
Music-On-Hold
When Music-On-Hold is activated and a Music-On-Hold audio source is connected to the 
processor module, a caller on hold hears music.
You can activate and deactivate Music-On-Hold and adjust the volume level by programming 
these features:

Music-On-Hold 

Music-On-Hold Volume 
Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505).
The performance of music over telephone lines is a public performance under United 
States Copyright law. Accordingly, for the performance of that music to be lawful, it must 
be licensed annually to the user by the copyright owners or their representatives. 
						

							Using Auxiliary Equipment
Music-On-Hold
9-29
Connecting a Music-On-Hold Audio Source
You can connect an audio source to the Music-On-Hold jack on the processor module so that a 
caller hears music when placed on hold when the Music-On-Hold feature has been activated.
Follow these steps to connect an audio source to the Music-On-Hold jack:
1. Insert an RCS phono plug into the Music-On-Hold jack on the processor module, located 
near the middle of the processor module, below the line jacks (see Figure 9-14).
2. Route the cord through the processor module ’s wire manager.
3. Place a call on hold and listen. If you do not hear music at any setting, the Music-On-Hold 
feature may not be activated or properly programmed.
Figure 9-14. Connecting a Music-On-Hold Audio Source
Music-On-Hold (#602) 
Use this feature to activate or deactivate the Music-On-Hold jack on the processor module. The 
jack must be active and an audio source must be connected to the jack to provide recorded music 
or messages to callers on hold.
Considerations

If Music-On-Hold is Not Active or if no audio source is connected, callers on hold hear 
silence.

The audio source must be connected to the control unit by using an RCA phono plug. The 
Music-On-Hold input jack accepts a maximum input of 2 Volts at 50 Kohms.

If the audio source develops trouble (such as a bad tape), you can quickly turn it off by 
changing the Music-On-Hold setting to Not Active until you are able to solve the problem.

You can adjust the volume of Music-On-Hold using Music-On-Hold Volume (#614).
-- 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Music-On-Hold
9-30

If Ring on Transfer (#119) is Not Active and Music-On-Hold is Active, transferred callers 
hear Music-On-Hold until the call is answered.

If Music-On-Hold is Active, users with system telephones with speakers can play 
Background Music through their telephones’ speakers.

If Automatic System Answer is on, callers hear Music-On-Hold while waiting for someone 
to answer the call.

If Direct Extension Dial is on, callers hear ringing when the call is transferred regardless of 
the settings for Music-On-Hold and Ring on Transfer (#119).

If the operator at extension 10 uses the Wake Up Service Button (#115) to schedule wake up 
calls, the recipients hear Music-On-Hold when they answer their wake up calls.
Programming 
To change the setting of the Music-On-Hold jack:
1. Press 
f00ss#602 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = Active (the factory setting) ✔ 

2 = Not Active
3. Select another procedure, or exit programming mode.
Music-On-Hold Volume (#614)
Use this feature to select one of seven volume settings for the external music source provided 
through the Music-On-Hold jack on the processor module. This setting is system-wide.
Considerations

Changes to the Music-On-Hold Volume setting have immediate effect on all calls currently 
receiving Music-On-Hold treatment.
Programming
To change the Music-On-Hold Volume setting:
1. Press 
f00ss#614 at extension 10 or 11.
The display shows the current setting. 
2. Press the number of the setting on the dialpad, or press 
D or d until the correct 
setting appears. (Setting ranges from 1 to 7, with 4 being the factory setting.)
3. If you want to return the volume to the default setting, press 
r. 
						

							Using Auxiliary Equipment
Night Service with Auxiliary Equipment
9-31
Night Service with Auxiliary Equipment 
You can set up modems, fax machines, and answering machines to receive calls automatically 
after hours. When Night Service is on, calls ring immediately at the appropriate extensions, so 
that no human intervention is required to transfer calls to the fax, modem, or answering machine. 
When Night Service is off, you can use the auxiliary equipment lines for normal business 
purposes; the lines are dedicated to auxiliary equipment only after hours.
By placing auxiliary equipment in the Night Service Group, auxiliary equipment can start sending 
and answering calls whenever you press the Night Service button at extension 10.
Figure 9-15 shows a system with a fax machine and a modem connected to separate extensions. 
Line A is published as the fax line, and line B is published as the modem line.
Figure 9-15. Night Service with Fax Machine and Modem
To  P r o g r a m
To program auxiliary equipment with Night Service:
1. Do one of the following:

If extension X and Y are key extensions, use Line Assignment (#301) to assign only line 
A to extension X (for the fax machine to cover) and only line B to extension Y (for the 
modem to cover).
If you have a voice messaging system, turning Night Service on also activates Night 
Service operation of the voice messaging system.
Lines
Ext
X
FA X
Ext
Y
A
B
C
MODEM
PARTNER
ACS 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-32

If extensions X and Y are pooled extensions, use Pool Line Assignment (#207) to 
remove lines A and B from all pools and Pool Extension Assignment (#314) to remove 
all pools from extensions X and Y. Also use Line Assignment (#301) to assign only line A 
to extension X (for the fax machine to cover) and only line B to extension Y (for the modem 
to cover).
2. Set Line Ringing for line A at extension X and for line B at extension Y to No Ring.
3. Assign a Night Service Button (#503) at extension 10.
4. Assign extensions X and Y to the Night Service Group (#504). 
Station Message Detail Recording (SMDR)
The Station Message Detail Recording (SMDR) is a call reporting feature that provides records 
of call activity. Call reporting information allows you to:

Detect any unauthorized calls.

Bill clients or projects.

Bill back by department.

Reduce telephone costs by identifying the need to change telecommunications services (like 
adding a WATS line for calls to a particular area code).

Print Caller ID information.
Call information is recorded after each call is completed. For outgoing calls, the system records 
information for each call that lasts more than 10 seconds. The timing begins when you lift the 
handset or press 
S to access an outside line. For incoming calls, the timing begins when the 
call is answered. Timing stops when the call is disconnected.
The system sends the information through a 1200-baud serial interface to either a serial printer or 
a call accounting device. The device connects directly to the SMDR jack on the processor module.
Considerations 

Display Language (#303)–specifies the language used for display messages. The call repor t 
header is printed in the same language as that specified for extension 10.

System Date (#101) and System Time (#103)–set correctly to ensure accurate call reports.

If a report cannot print because the printer is jammed or out of paper, the system stores up to 
45 records in its memory until they can be printed. Additional calls are not recorded.
Make sure extension X and Y are not assigned as Call Waiting (#316) extensions, 
Pickup Group Extensions (#501), Calling Group Extensions (#502), or Hunt 
Group Extensions (#505). 
						

							Using Auxiliary Equipment
Station Message Detail Recording (SMDR)
9-33

Before including the Talk field on call reports or changing the output format to 24 digits, check 
the documentation shipped with the call accounting device to verify that these options are 
supported.

If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 
digits, the combined length of the fields for a call record is greater than the 80 characters 
supported by most printers. If call records wrap around to the next line, reduce the font size or 
increase the characters-per-inch setting for the printer. If necessary, change the SMDR Output 
Format back to 15 digits.

In the event of a power failure, records of any calls in progress are lost.

Inside (intercom) calls are not recorded.

If you place a call on hold and the caller hangs up, the call is considered complete and the 
record is sent to the call reporting device.

Conference calls appear as two outside calls. (This means two records are generated on the 
repor t.)
Call Reports
A call report is a page of information that begins with a header. The header includes field names 
that describe the information in each call record. The call record is a line of information that 
includes the fields shown in Figure 9-16.
Figure 9-16. Sample Call Report
Each page contains up to 59 records. The report has the following fields:

Call Type. “C” indicates outgoing calls; “I” indicates incoming calls.

Date. The date of the call is shown in mm/dd/yy format, where mm is the month, dd is the day, 
and yy is the year.

Time. The time of the connection is shown in hh:mm format, where hh is the hour and mm is 
the minute in 24-hour (military) time.

Number. For an outgoing call, this is the dialed number or the speed dial code of a Marked 
System Speed Dial number (preceded by an “F”). This field holds a maximum of either 15 or 
24 digits, depending on the setting of SMDR Output Format (#610). (The Number field in 
Figure 9-16 is set to hold 24 digits.)
DATE
C 04/26/97 11:11 1028812015558014 00:01:40 08 18
C 04/26/97 11:34 1023319085556036 00:04:28 02 32 1725
I 04/26/97 13:35 IN 00:02:12 01 10
I 04/26/97 13:38 9085559111 00:01:22 12 15TIME NUMBER DUR. LINE STN. ACCOUNT 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-34A “]” character prints as the last digit of a dialed number if the called party hangs up before the 
system user; a “?” prints if the number of digits dialed exceeds the digits that this field holds. If 
both of these conditions occur, the “]” takes precedence.
For an incoming call, “IN” appears, unless the system is set up to receive Caller ID 
information. In that case, telephone numbers of incoming calls on lines with Caller ID service 
print in this field.

Duration. The duration of the call is shown in hh:mm:ss format, where hh is the hour, mm is 
the minutes, and ss is the seconds. This is the total time of the call, including any time the call 
is on hold or being handled. If an incoming call lasts less than one second, this field contains 
all zeroes.

Line Number. This is the outside line used to make or receive the call, including a line in a 
pool.

Station (Extension). This usually is the extension that answered or placed the call. For 
redirected incoming calls, the last extension on the call appears on the report:
–  For transferred incoming calls: the destination extension
–  For transferred outgoing calls: the originator extension
–  For pickup calls: the extension picking up the call
–  For forwarded calls: the extension answering the forwarded call
–  For coverage calls: the extension answering the coverage call
If the calling party hangs up on an Automatic System Answer or Direct Extension Dial call 
before someone at an extension answers, this field shows 00.

Account Code. This is the account code (up to 16 digits) assigned to the call. This code 
typically is used for charging calls to a specific client, project, or department.

Ta l k. This is the time a user spends on an incoming outside call–from the time the user 
answers the call to the time the call is disconnected from the system. The talk time is shown in 
hh:mm:ss format, where hh is the hour, mm is the minutes, and ss is the seconds.
If the call is answered by the Automatic System Answer or Direct Extension Dial feature, 
this field does not include the time the caller listens to the greeting or waits for someone to 
answer the call. For all other calls, the time in this field is the same as the time in the Duration 
field.
This field is included on the call report only if SMDR Talk Time (#611) is set to Active.
Output Format
Use the following RS-232 serial transmission protocol for SMDR records:

1200 baud

 No parity

 8 data bits

 2 stop bits
The call reporting feature also supports XON/XOFF protocol, carriage returns, and line feeds. 
						

							Using Auxiliary Equipment
Station Message Detail Recording (SMDR)
9-35
Serial Printers
Use a 355A adapter, which converts a modular jack interface to an RS-232 25-pin connector, to 
connect a serial printer to the processor module. If you connect a printer, make sure the printer 
can receive SMDR data in the format described above (refer to the printer’s instructions or contact 
the printer’s manufacturer if you need help).
Call Accounting Devices
You can send call information to a call accounting device if you want to further analyze call activity. 
The device stores rate table information and processes the information into meaningful reports 
that can help you optimize your communications system. The primary application for call 
accounting devices is “accounting” or pricing of the calls.
The call accounting device connects directly to the SMDR jack on the processor module and can 
also print out reports that include summaries by hour, line, and extension. See the manual 
provided with the call accounting device for instructions on connecting it to your system.
Connecting a Device to the SMDR Jack
You can connect an SMDR printer, a PC, or a Call Accounting device connected to a serial printer 
or PC por t to the SMDR jack on the processor module. The SMDR printer produces reports that 
monitor call activity.
Follow these steps to connect a device to the SMDR jack (see Figure 9-17):
1. If you are connecting a device to the SMDR jack on a Release 3.0 or later processor module, 
you must install a ferrite core on the SMDR cable right below the PC Card slots by doing the 
following (see Figure 9-18):
a. Wrap the cable around the ferrite core once.
b. Snap the core closed.
2. Insert one end of a D8W modular cord into the SMDR jack, the second jack on the processor 
module.
3. Route the cord through the processor module ’s wire manager.
4. Plug the other end of the cord into a 355A adapter
5. Plug the adapter into the printer’s or PC’s RS-232C serial port. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-36
Figure 9-17. Connecting to the SMDR Jack