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Avaya Partner Advanced Communications System Installation, Programming And Use Manual
Avaya Partner Advanced Communications System Installation, Programming And Use Manual
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PA R T N E R® Advanced Communications System Installation, Programming, and Use 518-456-803 Issue 3 March 2002
Copyright 2002 Document Number: 518-456-803 Avaya Inc. Issue: 3 All Rights Reserved Date: March 2002 Printed in USA Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission StatementThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equip- ment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense. This system is Class B compliant in some configurations. See the PARTNER Customer Support Document for additional FCC informa- tion. Canadian Department of Communication (DOC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Can- ada. Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada. Preventing Toll Fraud “Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your sys- tem and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. The final responsibility for securing both this system and its networked equipment rests with you — an Avaya Inc. system administrator, your tele- communications peers, and your managers. Avaya Inc. does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya Inc. will not be responsible for any charges, losses, or damages that result from such intrusions. For important information regarding your system and toll fraud, see the PARTNER Customer Support Document. Avaya Fraud InterventionIf you suspect you are being victimized by toll fraud and you need techni- cal supporter assistance, call the Avaya Customer Care Center at 1 800 628-2888. WarrantyAvaya Inc. provides a limited warranty on this product. Refer to the “Lim- ited Use Software License Agreement” card provided with your package. For additional warranty information, see the PARTNER Customer Sup- port Document. TrademarksPARTNER, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 9030P, and SYSTIMAX are registered trademarks of Avaya Inc. in the U.S. and other countries. Ordering InformationCall: Avaya Publications Center Voice 1 800 457-1235 International Voice 410 568-3680 Fax 1 800 457-1764 International Fax 410 891-0207 Write: GlobalWare Solutions 200 Ward Hill Avenue Haverhill, MA 01835 USA Attention: Avaya Account Manager Order: Avaya Publications Center Document No. 518-456-803 Issue 3, March 2002 For additional documents, refer to the PARTNER Customer Support Document. Customer SupportIf you need assistance when programming or using your system, con- tact your local Authorized Dealer or call the Avaya Customer Care Cen- ter at 1 800 628-2888. Consultation charges may apply. Obtaining ProductsSee “Obtaining Products” in the PARTNER Customer Support Docu- ment. Avaya Web Pag eFor information about Avaya products and service, go to www.avaya.com. For product documentation for all Avaya products and related documentation for PARTNER ACS, go to www.avayadocs.com. Heritage StatementIntellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya Inc. The excep- tion is cross references to books published prior to May 1, 2001, which may retain their original Lucent titles. Avaya Inc., formed as a result of Lucents planned restructuring, designs, builds, and delivers voice, converged voice and data, customer-relationship management, mes- saging, multiservice networking, and structured cabling products and services. Avaya Labs is the research and development arm for the company. Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your telephone equipment. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. This product should be serviced by (or taken to) a qualified repair center when service or repair work is required. 5. DO NOT use this product near water, for example, in a wet basement location. 6. DO NOT place this product on an unstable cart, stand or table. 7. Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 8. DO NOT use the telephone to report a gas leak in the vicinity of the leak. DO NOT block or cover the ventilation slots or openings; they prevent the product from overheating. DO NOT place the product in a separate enclosure unless proper ventilation is provided. DO NOT place the product flat on a surface. The control unit must be wall-mounted. SAVE THESE INSTRUCTIONS CAUTION:
PA RT N E R® Advanced Communications System Installation, Programming, and Use Master Table of Contents Master TOC i 1Overview Welcome! .................................................................................................................... 1-1 Structure of the Book ................................................................................................. 1-2 Features ...................................................................................................................... 1-3 Modes of Operation..................................................................................................... 1-4 System Capacity ......................................................................................................... 1-6 System Components ................................................................................................... 1-8 2 Installation Overview ..................................................................................................................... 2-1 Evaluating the Environment ....................................................................................... 2-2 Installing the Control Unit ........................................................................................... 2-4 Connecting Lines and Extensions ............................................................................. 2-16 The 1600 DSL Module .............................................................................................. 2-18 The 012E Module ...................................................................................................... 2-25 Installing the Cover ................................................................................................... 2-27 Installing Telephones ................................................................................................ 2-27 Connecting Auxiliary Equipment ............................................................................... 2-34 3 Initial System Programming Overview ..................................................................................................................... 3-1 System Programming Basics ...................................................................................... 3-1 Using System Programming ....................................................................................... 3-2 Using Centralized Telephone Programming ............................................................... 3-7 Setting the Date, Day, and Time ................................................................................. 3-8 Assigning Lines ......................................................................................................... 3-11 Customizing Extensions ........................................................................................... 3-14 Emergency Phone Number List (#406) ..................................................................... 3-16
PA R T N E R® Advanced Communications System Installation, Programming, and Use ii Master TOC 4 Programming System Options Overview ..................................................................................................................... 4-1 Abbreviated Ringing (#305) ....................................................................................... 4-2 Automatic Extension Privacy (#304) ........................................................................... 4-2 Backup and Restore ................................................................................................... 4-3 Call Coverage Rings (#116 or #320) .......................................................................... 4-7 Caller ID Programming .............................................................................................. 4-9 Call Waiting (#316) ................................................................................................... 4-14 Copy Settings (#399) ............................................................................................... 4-16 Dialing Restrictions and Permissions ........................................................................ 4-17 Dial Mode (#201) ...................................................................................................... 4-25 Display Language (#303) ......................................................................................... 4-26 Distinctive Ring (#308) .............................................................................................. 4-26 External Hotline (#311) ............................................................................................ 4-27 Forced Account Codes ............................................................................................ 4-29 Groups of Extensions ................................................................................................ 4-31 Hold Disconnect Time (#203) ................................................................................. 4-37 Hotline (#603) .......................................................................................................... 4-38 Intercom Dial Tone (#309) ....................................................................................... 4-39 Line Access Mode (#313) ........................................................................................ 4-40 Line Assignment (#301) ........................................................................................... 4-41 Line Coverage Extension (#208) ............................................................................ 4-43 Outside Conference Denial (#109) ......................................................................... 4-44 Pool Programming .................................................................................................... 4-44 Recall Timer Duration (#107) ................................................................................... 4-49 Remote Administration Password (#730) –Release 3.0 or Later .............................................................................................. 4-50 Ring on Transfer (#119) ........................................................................................... 4-51 Rotary Dialing Timeout (#108) ................................................................................. 4-51 Star Code Dial Delay (#410) .................................................................................... 4-52 System Password (#403) ......................................................................................... 4-54 System Reset–Programming Saved (#728) .......................................................... 4-55 System Speed Dial .................................................................................................. 4-56 Toll Call Prefix (#402) .............................................................................................. 4-57
Master Table of Contents Master TOC iii Transfer Return Programming .................................................................................. 4-58 Unique Line Ringing (#209) ...................................................................................... 4-60 Voice Interrupt On Busy (#312) ............................................................................... 4-61 5 Initial Telephone Programming Overview ..................................................................................................................... 5-1 Required Telephone Programming ............................................................................ 5-2 Automatic Line Selection............................................................................................. 5-2 Extension Name Display ........................................................................................... 5-4 Line Ringing ............................................................................................................... 5-5 6 Using the Telephones Overview ..................................................................................................................... 6-1 System Telephones ................................................................................................... 6-1 Single-Line Telephones ............................................................................................ 6-10 Display ...................................................................................................................... 6-13 Handling Calls .......................................................................................................... 6-15 7 Operator Features Overview ..................................................................................................................... 7-1 Programming an Operator’s Extension ....................................................................... 7-1 Automatic System Answer Features ........................................................................... 7-4 Direct Extension Dial Features.................................................................................. 7-10 Night Service Button (#503) ...................................................................................... 7-15 Outgoing Call Restriction Button (#114).................................................................... 7-17 Station Unlock (F22) ................................................................................................ 7-19 Wake Up Service Button (#115) ............................................................................... 7-19 8 Programming & Using Telephone Features Overview ..................................................................................................................... 8-1 Extension Programming .............................................................................................. 8-1 Account Code Entry (F12)........................................................................................... 8-2 Auto Dialing ................................................................................................................ 8-5 Background Music (F19) ............................................................................................ 8-7
PA R T N E R® Advanced Communications System Installation, Programming, and Use iv Master TOC Call Coverage (F20,XX,XX)– Release 2.0 or Later ................................................................................................... 8-8 Call Forwarding/Call Follow-Me (F11,XX,XX) ........................................................... 8-11 Call Park ................................................................................................................... 8-14 Call Pickup (I6XX) ..................................................................................................... 8-15 Call Screening (F25)–Release 3.0 or Later ............................................................. 8-16 Caller ID Features ..................................................................................................... 8-18 Conference Drop (F06) ............................................................................................. 8-26 Contact Closure (F41 and F42) ................................................................................ 8-27 Direct Line Pickup Features ...................................................................................... 8-29 Do Not Disturb (F01) ................................................................................................ 8-32 Exclusive Hold (F02) ................................................................................................ 8-33 Extension Name Display .......................................................................................... 8-34 External Hotline ........................................................................................................ 8-34 Group Calling–Ring/Page (I7G/I*7G) ..................................................................... 8-35 Group Hunting–Ring/Voice Signal (I77G/I*77G) ............................................................................................................. 8-37 Group Pickup (I66G) ............................................................................................... 8-40 Hotline ..................................................................................................................... 8-41 Manual Signaling (F13XX or F13*XX) ..................................................................... 8-41 Message Light On (F09XX) and Message Light Off (F10XX) ................................... 8-43 Paging Features ........................................................................................................ 8-44 Privacy (F07) ............................................................................................................ 8-47 Recall (F03) .............................................................................................................. 8-48 Record-a-Call (F24)–Release 3.0 or Later ............................................................. 8-50 Redialing Features .................................................................................................... 8-51 Send All Calls .......................................................................................................... 8-54 Speed Dialing Features ............................................................................................ 8-55 Station Lock (F21) ................................................................................................... 8-58 System Password .................................................................................................... 8-60 Touch-Tone Enable (F08) ....................................................................................... 8-61 VMS Cover (F15) .................................................................................................... 8-62 Voice Interrupt Features ........................................................................................... 8-63 Voice Mailbox Transfer (F14) .................................................................................. 8-66
Master Table of Contents Master TOC v 9 Using Auxiliary Equipment Overview ..................................................................................................................... 9-1 Tip/Ring Device Requirements ................................................................................... 9-2 Combination Extensions ............................................................................................. 9-2 Answering Machines .................................................................................................. 9-4 Auto Attendant ........................................................................................................... 9-7 Contact Closure Adjunct ............................................................................................. 9-9 Credit Card Scanners ............................................................................................... 9-12 Doorphone Programming .......................................................................................... 9-13 Fax Machines .......................................................................................................... 9-15 Loudspeaker Paging System .................................................................................... 9-25 Modems .................................................................................................................... 9-26 Music-On-Hold .......................................................................................................... 9-28 Night Service with Auxiliary Equipment..................................................................... 9-31 Station Message Detail Recording (SMDR) .............................................................. 9-32 Voice Messaging Systems ....................................................................................... 9-40 10 Upgrading the System Overview ................................................................................................................... 10-1 Battery Replacement................................................................................................. 10-1 Using a PC Card ....................................................................................................... 10-2 Upgrading 1600 DSL and 012E Module Firmware .................................................. 10-6 Adding New Modules ............................................................................................... 10-7 Replacing Modules.................................................................................................... 10-9 Changing Settings and Adding Lines, Pools, and Extensions ................................ 10-16 11 Troubleshooting Overview ................................................................................................................... 11-1 Customer Self Service Center on the Internet ........................................................................................................... 11-1 When You Need Help .............................................................................................. 11-2 Power Failure Operation .......................................................................................... 11-2 Battery Replacement................................................................................................. 11-3 Clearing a Backup-Failure Alarm ............................................................................. 11-4
PA R T N E R® Advanced Communications System Installation, Programming, and Use vi Master TOC 012E Module Power Management ............................................................................ 11-4 System Telephone Problems .................................................................................... 11-5 Single-Line Telephone Problems .............................................................................. 11-9 Other Telephone Problems ..................................................................................... 11-11 Problems with Combination Extensions .................................................................. 11-16 Problems with Tip/Ring Devices ............................................................................. 11-17 Problems with the 1600 DSL Module ..................................................................... 11-18 Problems with Automatic Backup ........................................................................... 11-21 Problems with Manual Backup ................................................................................ 11-23 Problems with System Restore .............................................................................. 11-25 System Problems ................................................................................................... 11-27 Other Problems with System .................................................................................. 11-30 A Cross-Reference of Features B Special Characters Examples ................................................................................................................... B-2 C Speed Dial Form Speed Dial Form ......................................................................................................... C-1 D Programming Mixed Telephone Types Overview ..................................................................................................................... D-1 EFlow Charts System Programming Flow Chart–How to Use ........................................................ E-1 Centralized Telephone Programming Flow Chart–How to Use ................................ E-9 Extension Telephone Programming Flow Chart–How to Use ................................ E-12
Contents 1-i 1 Overview Welcome! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Structure of the Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Features Available with Release 2.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Features Available with Release 3.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Features Available with Release 4.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Features Available with Release 5.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Key Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Hybrid Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 System Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 System Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 System Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 PC Card Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Auxiliary Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
PA R T N E R® Advanced Communications System Installation, Programming, and Use 1-ii