HP Ilo 4 User Guide

							7.Resumethebootprocess:
a.Optional:IfyouaremanagingiLOremotely,waitfortheiLOresettofinish,andthen
starttheiLOremoteconsole.
TheUEFISystemUtilitiesarestillopenfromtheprevioussession.
b.PressEscuntilthemainmenuisdisplayed.
c.SelectExitandResumeBootinthemainmenu,andthenpressEnter.
d.Whenpromptedtoconfirmtherequest,pressEntertoexittheutilityandresumethe
normalbootprocess.
RebootingiLOwiththeserverUIDbutton
TheUIDbuttononProLiantGen9servers(ifpresent)canbeusedtoinitiateamanualrebootof
iLO.
TherearetwotypesofiLOreboots:
•GracefuliLOreboot—AniLOrebootisinitiatedbytheiLOfirmware.Tousethisfeature,press
andholdtheUIDbuttonfor5to10seconds.
TheUIDbutton/LEDflashesblue4Hz/cyclepersecondtoindicatethatagracefuliLOreboot
isinprogress.
InitiatingagracefuliLOrebootdoesnotmakeanyconfigurationchanges,butendsallactive
connectionstoiLO.Ifafirmwarefileuploadisinprogress,itisterminated.Ifafirmwareflash
isinprogress,youcannotrebootiLOuntiltheprocessisfinished.
•HardwareiLOreboot—AniLOrebootisinitiatedbytheProLianthardware.Tousethisfeature,
pressandholdtheUIDbuttonformorethan10seconds.
TheUIDbutton/LEDflashesblue8Hz/cyclepersecondtoindicatethataniLOhardware
rebootisinprogress.
CAUTION:InitiatingahardwareiLOrebootdoesnotmakeanyconfigurationchanges,but
endsallactiveconnectionstoiLO.Ifafirmwareflashisinprogress,itisinterrupted,which
mightcausedatacorruptionontheflashdevice.Ifthishappens,usetherecoverymethod
describedin“iLOnetworkFailedFlashRecovery”(page334).
DatalossorNVRAMcorruptionmightoccurduringahardwareiLOreboot.
Donotinitiateahardwarerebootifothertroubleshootingoptionsareavailable.
FormoreinformationabouttheUIDbutton,seetheUserGuideforyourserveratthefollowing
website:http://www.hp.com/support/proliantgen9/docs.
ResettingiLOtothefactorydefaultsettings
Insomecases,youmightneedtoresetiLOtothefactorydefaultsettings.Forexample,youmust
resetiLOtothedefaultsettingswhenyoudisableFIPSmode.YoucanusetheiLORBSUorthe
UEFIsystemutilitiestoperformthistask.
ResettingiLOtothefactorydefaultsettingsbyusingiLORBSU
ToresetiLOtothefactorydefaultsettings:
CAUTION:Thisoperationclearsalluserandlicensedata.
1.Optional:Ifyouaccesstheserverremotely,startaniLOremoteconsolesession.
Youcanusethe.NETIRCorJavaIRC.
2.Restartorpowerontheserver.
Generalinformation311   
						

							3.PressF8intheHPProLiantPOSTscreen.
iLORBSUstarts.
4.SelectFile→SetDefaults.
iLORBSUpromptsyoutoconfirmtherequest.
5.PressF10tocontinue.
iLORBSUdisplaysthefollowingmessage:
After setting to factory defaults, iLO 4 will be reset and  this utility will exit.
6.PressEnter.
iLOresetsandtheserverbootprocessfinishes.
NOTE:IfaserverhasaninstallediLOAdvancedlicensewhenyouperformthisprocedure,the
iLOAdvancediconmightbeselectedwhentheserverbootprocessfinishes.Theiconwillbeset
correctlyafterPOSTcompletes,oraftertheserverisshutdown,poweredoff,andthenpowered
onagain.
ResettingiLOtothefactorydefaultsettingsbyusingtheiLO4ConfigurationUtility
YoucanusetheiLO4ConfigurationUtilitySettoFactoryDefaultsmenutoresetiLOtothefactory
defaultsettings.
ToresetiLOtothefactorydefaultsettings:
CAUTION:Thisoperationclearsalluserandlicensedata.
1.Optional:Ifyouaccesstheserverremotely,startaniLOremoteconsolesession.
Youcanusethe.NETIRCorJavaIRC.
2.Restartorpowerontheserver.
3.PressF9intheHPProLiantPOSTscreen.
TheSystemUtilitiesscreenappears.
4.FromtheSystemUtilitiesscreen,selectSystemConfiguration→iLO4ConfigurationUtility→Set
tofactorydefaults.
TheiLO4ConfigurationUtilitypromptsyoutoselectYESorNO.
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							5.SelectYES,andthenpressEnter.
TheiLO4ConfigurationUtilitypromptsyoutoconfirmtheresetrequest.
TheiLOsystemisreset,andyoucannotaccesstheiLO4ConfigurationUtilityuntilafterthe
nextsystemreboot.
YoucanpressEntertoconfirm,orpressEsctocancel.
Generalinformation313 
						

							6.PressEnter.
iLOresetstothefactorydefaultsettings.IfyouaremanagingiLOremotely,theremoteconsole
sessionisautomaticallyended.
7.Resumethebootprocess:
a.Optional:IfyouaremanagingiLOremotely,waitfortheiLOresettofinish,andthen
starttheiLOremoteconsole.
TheiLO4ConfigurationUtilityscreenisstillopenfromtheprevioussession.
b.PressEscuntilthemainmenuisdisplayed.
c.SelectExitandResumeBootinthemainmenu,andthenpressEnter.
d.Whenpromptedtoconfirmtherequest,pressEntertoexitthescreenandresumethe
bootprocess.
NOTE:IfaserverhasaninstallediLOAdvancedlicensewhenyouperformthisprocedure,the
iLOAdvancediconmightbeselectedwhentheserverbootprocessfinishes.Theiconwillbeset
correctlyafterPOSTcompletes,oraftertheserverisshutdown,poweredoff,andthenpowered
onagain.
Eventlogentries
Table8(page314)liststypicaliLOeventlogentries.
Table8Eventlogentries
DescriptionEventlogentry
Theserverpowerwasremoved.Server power removed
TheIPaddressforthebrowserthatloggedin.Browser login: 
Theserverpowerwasrestored.Server power restored
TheIPaddressforthebrowserthatloggedout.Browser logout: 
Theserverwasreset.Server reset
Abrowserloginfailed.Failed Browser login ? IP
Address: 
iLOfailedaninternaltest.Theprobablecauseisfailureofacriticalcomponent.
FurtheruseofiLOonthisserverisnotrecommended.
iLO Self Test Error: #
iLOwasreset.iLO reset
Theon-boardclockwasset.On-board clock set; was

Theserverloggedoneormorecriticalerrors.Server logged critical
error(s)
Auserclearedtheeventlog.Event log cleared by: 
LOwasresettothedefaultsettings.iLO reset to factory
defaults
TheiLOROMwasupgraded.iLO ROM upgrade to 
iLOwasresetforaROMupgrade.iLO reset for ROM upgrade
iLOwasresetbyuserdiagnostics.iLO reset by user
diagnostics
ThepowerwasrestoredtoiLO.Power restored to iLO
314Troubleshooting 
						

							Table8Eventlogentries(continued)
DescriptionEventlogentry
AnerroroccurrediniLO,andiLOresetitself.Ifthisissuepersists,callcustomer
support.
iLO reset by watchdog
TheserverresetiLO.iLO reset by host
AnoncriticalerroroccurrediniLO,andiLOresetitself.Ifthisissuepersists,
callcustomersupport.
Recoverable iLO error, code

TheSNMPtrapdidnotconnecttothespecifiedIPaddress.SNMP trap delivery failure:

TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Test SNMP trap alert failed
for: 
TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Power outage SNMP trap alert
failed for: 
TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Server reset SNMP trap alert
failed for: 
TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Illegal login SNMP trap
alert failed for: 
TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Diagnostic error SNMP trap
alert failed for: 
TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Host generated SNMP trap
alert failed for: 
TheSNMPtrapdidnotconnecttothespecifiedIPaddress.Network resource shortage
SNMP trap alert failed for:

ThenetworkisconnectedtoiLO.iLO network link up
ThenetworkisnotconnectedtoiLO.iLO network link down
Auserstartedafirmwareupgrade.iLO Firmware upgrade started
by: 
Auserresetthehostserver.Host server reset by: 
Auserpoweredoffthehostserver.Host server powered OFF by:

Auserpoweredonahostserver.Host server powered ON by:

Auserbeganusingavirtualfloppy.Virtual Floppy in use by:

AuserloggedintoaRemoteConsolesession.Remote Console login: 
ARemoteConsolesessionwasclosed.Remote Console Closed
AconsoleloginfailedwiththespecifiedloginandIPaddress.Failed Console login - IP
Address: 
Alocaluserwasadded.Added User: 
Alocaluserwasdeleted.User Deleted by: 
Alocaluserwasmodified.Modified User: 
AvaliduserloggedintoiLObyusinganInternetbrowser.Browser login: 
Eventlogentries315 
						

							Table8Eventlogentries(continued)
DescriptionEventlogentry
AvaliduserloggedoutofiLObyusinganInternetbrowser.Browser logout: 
AnauthorizeduserloggedinbyusingtheRemoteConsoleport.Remote Console login: 
AnauthorizedRemoteConsoleuserwasloggedoutortheRemoteConsole
portwasclosedafterafailedloginattempt.
Remote Console Closed
AnunauthorizeduserfailedthreeloginattemptswhenusingtheRemoteConsole
port.
Failed Console login ? IP
Address: 
Anewentrywasmadetotheauthorizeduserlist.Added User: 
Anentrywasremovedfromtheauthorizeduserlist.TheUsersectiondisplays
theuserwhorequestedtheremoval.
User Deleted by: 
Thepowerwasreset.Power Cycle (Reset): 
ThesystemwasbootedwiththeiLOSecurityOverrideSwitchsettoOn.Security Override Switch
Setting is On
ThesystemwasbootedwiththeSecurityOverrideSwitchchangedfromOnto
Off.
Security Override Switch
Setting Changed to Off
Theon-boardclockwasset.DisplaystheprevioustimeorNOTSETifnotime
wasset.
On-board clock set; was
previously [NOT SET]
ThelogsarefullandtheSNMPtrapalertfailedforaspecifiedIPaddress.Logs full SNMP trap alert
failed for: 
SecuritywasdisabledandtheSNMPtrapalertfailedforaspecifiedIPaddress.Security disabled SNMP trap
alert failed for: 
SecuritywasenabledandtheSNMPtrapalertfailedforaspecifiedIPaddress.Security enabled SNMP trap
alert failed for: 
Anauthorizeduserconnectedthevirtualfloppy.Virtual Floppy connected by

Anauthorizeduserdisconnectedthevirtualfloppy.Virtual Floppy disconnected
by 
Anauthorizeduseraddedalicense.License added by: 
Anauthorizeduserremovedalicense.License removed by: 
Alicenseactivationerroroccurred.License activation error by:

AnauthorizeduserloggedintoiLORBSU.iLO RBSU user login: 
Apowerrequestwasreceivedfromoneofthefollowing:Power on request received
by: •PowerButton
•WakeOnLAN
•AutomaticPowerOn
AnauthorizeduserclickedtheVirtualNMIbutton.Virtual NMI selected by:

AnauthorizeduserstartedaVirtualSerialPortsession.Virtual Serial Port session
started by: 
316Troubleshooting 
						

							Table8Eventlogentries(continued)
DescriptionEventlogentry
AnauthorizeduserstoppedaVirtualSerialPortsession.Virtual Serial Port session
stopped by: 
Aloginfailureoccurred.Virtual Serial Port session
login failure from: 
Hardwareandsoftwarelink-relatedissues
iLOusesstandardEthernetcabling,whichincludesCAT5UTPwithRJ-45connectors.
Straight-throughcablingisnecessaryforahardwarelinktoastandardEthernethub.Useacrossover
cableforadirectPCconnection.
ThedefaultDNSnameisdisplayedontheseriallabelpulltab,andcanbeusedtolocateiLOif
youdonotknowtheassignedIPaddress.
IfyouareusingDHCP,thefollowinginformationapplies:
•TheiLOmanagementportmustbeconnectedtoanetworkthatisconnectedtoaDHCPserver,
andiLOmustbeonthenetworkbeforepowerisapplied.DHCPsendsarequestsoonafter
powerisapplied.IftheDHCPrequestisnotansweredwheniLOfirstboots,itwillreissuethe
requestat90-secondintervals.
•TheDHCPservermustbeconfiguredtoprovideDNSandWINSnameresolution.
•IntheiLORBSU,youcanpressF1ontheNetworkAutoconfigurationpageforadvanced
optionsforviewingthestatusofiLODHCPrequests.
IfyouareusingastaticIPaddress,thefollowinginformationapplies:
•IfyouhaveadirectPCconnectionthenyoumustuseastaticIPaddressbecausenoDHCP
serverispresentonthelink.
•YoucanconfigureiLOtoworkwithastaticIPaddressbyusingiLORBSU,theiLO4
ConfigurationUtility,ortheiLOwebinterface.Formoreinformation,see“SettingupiLOby
usingiLORBSUortheiLO4ConfigurationUtility”(page21)or“SettingupiLObyusingthe
iLOwebinterface”(page33).
Loginissues
Usethefollowinginformationwhenattemptingtoresolveloginissues:
•Tryusingthedefaultaccountinformation,whichislocatedontheseriallabelpulltab.
•Ifyouforgetyourpassword,itcanberesetbyanadministratorwhohastheAdministerUser
Accountsprivilege.
•Ifanadministratorforgetstheadministratoraccountpassword,theadministratormustusethe
SecurityOverrideSwitchoruseHPONCFGtoestablishanadministratoraccountandpassword.
Forinstructions,seetheHPiLO4ScriptingandCommandLineGuide.
•Checkforstandardissues,suchasthefollowing:
Doesthepasswordcomplywithpasswordrestrictions?Forexample,doesthepassword
containcase-sensitivecharacters?
◦
◦Isanunsupportedbrowserbeingused?
Loginnameandpasswordnotaccepted
Solution:Verifythatyourlogininformationisconfiguredcorrectly.HaveauserwiththeAdminister
UserAccountsprivilegeloginandchangeyourpassword.Ifyoustillcannotconnect,havethe
Hardwareandsoftwarelink-relatedissues317 
						

							userloginagainanddeleteandre-addyouruseraccount.Forinstructions,see“ManagingiLO
usersbyusingtheiLOwebinterface”(page46).
NOTE:TheiLORBSUoriLO4ConfigurationUtilitycanalsobeusedtoconfigureuseraccounts.
Forinstructions,see“Addinguseraccounts”(page26)or“Addinguseraccounts”(page29).
Directoryuserprematurelogout
Solution:Torecoverfromaprematuresessiontimeout,logbackinandcontinueusingiLO.Ifthe
directoryserverisunavailable,youmustusealocalaccount.
NetworkerrorscancauseiLOtoconcludethatadirectoryconnectionisnolongervalid.IfiLO
cannotdetectthedirectory,itendsthedirectoryconnection.Anyattempttocontinueusingthe
terminatedconnectionredirectsthebrowsertotheloginpage.
Aprematuresessiontimeoutcanoccurduringanactivesessionif:
•Thenetworkconnectionisterminated.
•Thedirectoryserverisshutdown.
iLOmanagementportnotaccessiblebyname
Solution:TheiLOmanagementportcanregisterwithaWINSserverorDDNSservertoprovide
thename-to-IP-addressresolutionrequiredtoaccesstheiLOmanagementportbyname.TheWINS
orDDNSservermustbeupandrunningbeforetheiLOmanagementportispoweredon,andthe
iLOmanagementportmusthaveavalidroutetotheWINSorDDNSserver.
Inaddition,theiLOmanagementportmustbeconfiguredwiththeIPaddressoftheWINSor
DDNSserver.YoucanuseDHCPtoconfiguretheDHCPserverwiththerequiredIPaddresses.
TheseoptionsareenabledasfactorydefaultsandcanbechangedbyusingtheiLORBSU,the
iLO4ConfigurationUtility,oriLOwebinterface.Formoreinformation,see“SettingupiLOby
usingiLORBSUortheiLO4ConfigurationUtility”(page21)or“ManagingtheiLOnetwork
settings”(page91).
TheclientsthatareusedtoaccesstheiLOmanagementportmustbeconfiguredtousethesame
DDNSserverwheretheIPaddressoftheiLOmanagementportisregistered.
IfyouareusingaWINSserverandanon-dynamicDNSserver,accesstotheiLOmanagement
portmightbesignificantlyfasterifyouconfiguretheDNSservertousetheWINSserverforname
resolution.Formoreinformation,seetheappropriateMicrosoftdocumentation.
iLORBSUunavailableafteriLOandserverreset
Solution:Resettheserverasecondtime.Toavoidthisissue,afterresettingtheprocessor,waita
fewsecondsbeforeresettingtheserver.
IftheiLOprocessorisresetandtheserverisimmediatelyreset,iLOfirmwaremightnotbefully
initializedwhentheserverperformsitsinitializationandattemptstostarttheiLORBSU.Inthis
case,theiLORBSUisunavailable,ortheiLOoptionROMcodeisskippedaltogether.
Unabletoaccesstheloginpage
Solution:VerifythattheSSLencryptionlevelofyourbrowserissetto128bits.TheSSLencryption
leveliniLOissetto128bitsandcannotbechanged.ThebrowserandiLOencryptionlevelsmust
bethesame.
SecureConnectionFailederrorwhenusingFirefoxbrowser
WhenyoutrytoconnecttoiLOusingFirefoxESR,thefollowingmessageappears.
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							Solution1:
1.NavigatetoTools→OptionsinFirefox.
2.ClickAdvanced.
3.ClicktheEncryptiontab.
4.ClickViewCertificates.
ClicktheServerstab,andthendeleteanycertificatesrelatedtoiLO.
5.ClicktheOtherstab,andthendeleteanycertificatesrelatedtoiLO.
6.ClickOK.
7.StartFirefoxandconnecttoiLO.
NOTE:ThestepsinSolution1arebasedonFirefoxESR17.Theproceduretousemightvary
dependingontheinstalledversionofFirefox.
Solution2:
1.ClosetheFirefoxapplication.
2.NavigatetotheFirefoxAppDatafolder,andthendeleteallofthe*.dbfilesinallofthe
Firefoxdirectories.
TheAppDatafolderistypicallyinthefollowinglocation:C:\\Users\\
AppData\Local\Mozilla\Firefox\
UnabletoreturntologinpageafteraniLOflashorreset
Solution:Clearthebrowsercacheandrestartthebrowser.
UnabletoaccessVirtualMediaorgraphicalRemoteConsole
Solution:YouenabletheiLOVirtualMediaandgraphicalRemoteConsolefeaturesbyinstalling
anoptionaliLOlicense.Ifalicenseisnotinstalled,amessageinformsyouthatthesefeaturesare
notavailablewithoutalicense.
Fordetailsonpurchasinglicenses,andforalistoflicensedfeatures,seethefollowingwebsite:
http://www.hp.com/go/ilo/licensing.
UnabletoconnecttoiLOafterchangingnetworksettings
Solution:Verifythatbothsidesoftheconnection(theNICandtheswitch)havethesamesettings
fortransceiverspeedautoselect,speed,andduplex.Forexample,ifonesideisautoselectingthe
Loginissues319 
						

							connection,theothersidemustusethesamesetting.ForinformationaboutconfiguringtheiLO
networksettings,see“ManagingtheiLOnetworksettings”(page91).
UnabletoconnecttoiLOprocessorthroughNIC
Solution:IfyoucannotconnecttotheiLOprocessorthroughtheNIC,trythefollowingsolutions:
•ConfirmthatthegreenLEDindicator(linkstatus)ontheiLORJ-45connectorison.Thiscondition
indicatesagoodconnectionbetweenthePCINICandthenetworkhub.
•LookforintermittentflashesofthegreenLEDindicator,whichindicatesnormalnetworktraffic.
•RuntheiLORBSUortheiLO4ConfigurationUtilitytoconfirmthattheNICisenabled,and
verifytheassignedIPaddressandsubnetmask.
•RuntheiLORBSU,andusetheAdvancedoptionontheNetworkAutoconfigurationpageto
viewthestatusofDHCPrequests.
•PingtheIPaddressoftheNICfromaseparatenetworkworkstation.
•AttempttoconnectwithabrowserbyenteringtheIPaddressoftheNICastheURL.Youcan
seetheiLOhomepagefromthisaddress.
•ResetiLO.
NOTE:Ifanetworkconnectionisestablished,youmighthavetowaitupto90secondsfor
theDHCPserverrequest.
UnabletologintoiLOafterinstallingiLOcertificate
Solution:DonotinstalltheiLOself-signedcertificateinthebrowsercertificatestore.Ifyouwantto
installtheiLOcertificate,requestapermanentcertificatefromaCAandimportittoiLO.For
instructions,see“AdministeringSSLcertificates”(page69).
WhenyouresetiLOtothefactorydefaultsorchangetheiLOhostname,anewself-signedcertificate
isgenerated.IftheiLOself-signedcertificateisinstalledpermanentlyinsomebrowsers,youmight
notbeabletologbackintoiLOafterthenewself-signedcertificateisgenerated.
UnabletoconnecttoiLOIPaddress
Solution:Ifthewebbrowsersoftwareisconfiguredtouseaproxyserver,itwillnotconnecttothe
iLOIPaddress.Toresolvethisissue,configurethebrowsernottousetheproxyserverfortheIP
addressofiLO.Forexample,inInternetExplorer:
1.SelectTools→InternetOptions.
2.ClickConnections.
3.ClickLANsettings.
4.ClickAdvancedintheProxyserversection.
5.EntertheiLOIPaddressorDNSnameintheExceptionsbox.
6.ClickOKtosavethechanges.
BlockediLOports
Solution:iLOcommunicatesthroughseveralconfigurableTCP/IPports.Iftheseportsareblocked,
theadministratormustconfigurethefirewalltoallowforcommunicationsontheseports.For
informationaboutviewingandchangingtheiLOportconfiguration,see“ConfiguringiLOaccess
settings”(page57).
Troubleshootingalertandtrapissues
Table9(page321)liststhealertsandtrapsthatmightoccur.
320Troubleshooting