Mitel SX 200 DIGITAL Pabx Superset 3 Telephone Description Manual

							Attendant Console Description
The display will return to the format it had before leaving the CDE or
Maintenance levels.For further information, refer to SectionMITL9109-094-351-NA, RS-232 Maintenance Terminal.
Tone Signaling
3.34This feature allows the Attendant to send DTMF tones during a
call. COS Option 119
- Attendant Tone Signaling must be en-
abled. When enabled, this option results in the TONES ON 
softkeybeing displayed whenever the Attendant is talking on an internal or
external call. Pressing TONES ON enables the tones generated by the
dial keypad. Pressing TONES ON also causes the 
softkey label to
toggle to TONES OFF. Tones dialed using this feature are ignored by
the PABX, and are transmitted out onto the line or trunk. Pressing
TONES OFF disables Tone Signaling.
Trunk Group Busy indication
3.35This feature is used to display the status of Trunk Groups.
Trunk Group Status may be displayed when the console is idle,
or when a call is in progress. If used when the console is idle, the
display is updated every 5 seconds. To use the feature press the
TRUNK STAT fixed key. The first 19 Trunk Groups will be displayed.
Press the MORE 
softkey to see the next 20 Trunk Groups, and press it
once more to see the last 11 Trunk Groups. After the last 11 groups
are displayed, pressing MORE will re-display the first 19 groups. The
solid block beneath the Trunk Group number indicates that group is
busy. To exit the feature, press the EXIT 
softkey.TRK 
GRP>1234567690123456769IO:26 AM.STATUS> 00f?J HH10jg
q Fl >EXIT@ F2>q F3>q F4>q F5>
q Ffj>q jF7>q F8>q fg>q FO>MORE...Figure 3-26 Trunk Group Busy indication
Additional Attendant Functions
3.36Additional Attendant functions are accessed by the use of fixed
key and 
softkey functions. The fixed FUNCTION key must be
pressed to access the 
softkey functions. Figure 3-27 gives the appear-
ance of the Attendant Console display after the fixed FUNCTION key
has been pressed.
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							SECTION MITL9109-094-315-NA
II:523 c/w
q FJ >EXITi% F2>ATT FUNCTION q Fs>NIGHT 1q Fd>NIGHT 2m Fs>GUEST ROOM
q F6>APPLIcATIONq FT>ALARMq F~>BELL OFFq F9 >FRANCAISIZj FO>IDENTITYFigure 3-27 Additional Functions
EXIT: 
Softkey Fl (EXIT) allows the Attendant to return to the previous
display; i.e., to exit the function mode.
ATT FUNCTION: 
Softkey F2 (ATT FUNCTION) when pressed will dis-
play prompts as shown in Figure 3-28. These functions allow the
Attendant to do the following:
q F1 >EXIT
q Ffj>ABBR DIAL
II:523 c/w
q F2>SET TIMEq t%>SET DATEq Fd>STATIONSq &>TRUNKS
q 
F7>q i=S>SySTEM IDENT q Fg>HFO>MORE...Figure 3-28 Additional Attendant Functions
MORE: Pressing this 
softkey displays more additional Attendant Func-
tions as shown in Figure 3-29.
11523 c/w
q F1 >EXIT
q F6>DlSA CODE
q Fz>CAN ALL FWD q Fs>CAN ALL CBKq F4>q F5>
H FT>FLEX NIGHTHFfj>q Fg>q FO>MORE...Figure 3-29 More Additional Attendant Functions
EXIT: 
Softkey Fl (EXIT) allows the Attendant to return to the previous
display; i.e., to exit the FUNCTION mode.
MORE: Pressing the MORE 
softkey returns the display to the previous
functions (Figure 3-28).
SET TIME: 
Softkey F2 (SET TIME) when pressed will display prompts
as shown in Figure 3-30. The Attendant must dial in the time in a
4-digit string, 2-digit hours (HH) and 2-digit minutes (MM). If the entry
is correct (refer to Figure 3-30a) the display area for 
softkey F3 will
show ‘PM’. The Attendant may select AM by pressing 
softkey F2 (SET)
or select PM by pressing 
softkey F3 (PM). The 12- or 24-hour clock
mode is preselected during CDE. If the entry is incorrect the Attendant
Console will not display SET. The 
n-nkey can be used to back up and
Page 20 
						

							Attendant Console Description
clear the incorrect entry, or the EXIT softkey can be pressed to exit the
SET TIME function.
Ok346 C/W
Enter Time 
(HH:MM) =_
q F1 >EXITq F2>q F3>q F4>q f5>
q Ffj>q F7>HFf3>q Fg>q FO>Figure 3-30 Setting Time of Day
08:346 C/W
Enter Time 
(HH:MM) = 09:34
q F1 >EXITq F2>SETq Fs>p,“,q F4>m F5>
HFfj>q F7>q F8>q Fg>q FO>Figure 3-30a Setting Time of Day
SET DATE: 
Softkey F3 when pressed will display prompts as shown in
Figure 3-31. The Attendant must dial in the 6-digit string representing
the date; i.e., 2-digit day (DD), 2-digit month (MM) and 2-digit year
(VU). If the entry is correct the prompts will be as in Figure 3-31a. If
softkey F2 (SET) is pressed the date will be entered; if softkey Fl is
pressed the Attendant Console will revert to the previous state and the
entered date will not register.
Enter Date 
(DD/MM/W) = _q Fl>f3F2>
q Ffj>q F7>
q F3>q F4>
HF8>q Fg>Figure 3-31 Setting the Date
09:346 C/W
q F5>
q F()>
09:346 C/W
Enter Date 
(DD/MM/YY) = 30/08/84
q F 1 >EXITq F2>SETq F3>q F4>q F5>
q F6>q F7>q F8>q Fg>q FO>Figure 3-31a Setting the Date
Page 21 
						

							SECTION MITLSI 09-094-315-NASTATIONS:This key enables the Attendant to enter an extension
number in order to set up Call Forwarding, busy out the station or set
up Message Waiting without calling the extension user. As shown in
Figure 3-32 the Attendant simply has to enter the extension number.
The CALL FWD and BUSY OUT prompts will appear as shown in Figure
3-32a; SET UP MSG prompt appears for a 
SUPERSET 4 telephone or a
SUPERSET 4DN telephone. The -key on the keypad may be used to
change the extension number and enter another without having to
EXIT and reenter ATT.FUNCTION each time.
09:344 c/w
Enter Extension Number: 
_
q Fl >EXITq F2>q F3>HF4>q F5>
q Ffj>q F7>a F8>q Fg>q FO>Figure 3-32 Setting Extension Features
1108J. BARKERCOS 49 COR 15
IO:344 c/w
Enter Extension Number: 1108
q Fj >EXITq !=2>CALL FWDq F3>BuSY OUTq Fd>SET Up MSGq F5>
q F6>No DISTBq FT>MSG WAITING a F8>q ifg>BFO>Figure 3-32a Setting Extension Features
EXIT: The Attendant may return to the previous state by pressing
softkey Fl (EXIT).
CALL FWD: To view. or to set up Call Forwarding for the extension
,press 
softkey F2 (CALL FWD). Line 1 will redisplay information pertinent
to the dialed extension number. Line 2 will provide the Call Forwarding
status for the extension as shown in Figure 3-33.
1291R. BUDDCOS 49 COR 1510:35Currently to 1132 AlwaysForward 
to:-
q F 1 >EXITq Fz>CANCELq F3>q F4>q F5>
jg F(j>q J7>gj F8>q Fg>q F()>Figure 3-33 Setting Call Forwarding
To forward the calls to another destination the Attendant must enter a
valid extension number, Hunt Group Access Code, or Abbreviated Dial
number. The display will change to provide the options shown in
Figure 3-33a. Line 2 will now display pertinent information about the
forwarded extension user. The 
softkey options are: Always Forward
(F2), Forward when there is No Answer (F3), Forward when Busy (F4) or
Page 22 
						

							Attendant Console Description
Forward when Busy or when there is No Answer (F5).
CANCEL: The Attendant may cancel Call Forwarding for the extension
by pressing this key.
When a call has been forwarded to an Attendant, the console replaces
the COS and COR fields of the source display with the extension
number of the party whose telephone has been forwarded. (Refer to
Figure 3-33b).
1291R. BUDDCOS 49 COR 15IO:35Currently to 1132 AlwaysForward to: 1151
 .D Fz>ALWAySm F3>No ANSWERq F4>oN BUSYq FFi>BUSY/NO ANS
q F6>@F7>q F8>gFg>H F(-j>Figure 3-33a Setting Call Forwarding
>>>SRC 3401
DST
q Fl>
q F6>~0 DISTBFwd From 4942
q F4>q F5>
q Fi’>MSG WAITING q Ff3>q Fg>q FO>Figure 3-33b Forwarding Indication
BUSY OUT: This feature enables the Attendant to busy out a station
or 
SUPERSET telephone. The BUSY OUT prompt will appear after the
Attendant has entered the following key sequence:
FUNCTION + ATT. FUNCTION + STATIONS + EXTENSION NUMBER +
BUSY OUT
The display will be as shown in Figure 3-34. Line 1 will display per-
tinent information about the entered extension number; i.e., extension
number, user name, COS and extension status (BUSY or IDLE).
I
1291R. BUDDCOS 49 COR 15IDLEIO:35IEnter Extension Number: 1291
q FJ >EXITq F2>SET
q F6>f?JJ F7>Figure 3-34 Setting Busy-Out
The Attendant may busy out the extension by pressing the SET key
(F2). If the extension is idle as in Figure 3-34, the extension will
immediately be busied-out and the display will change from IDLE to
BSY OUT (Busied-Out). If the extension is busy the Attendant may still
set the busy-out condition. The extension will only become busied-out
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							SECTION MITL9109-094-315-NAwhen the extension becomes idle.
When an Attendant calls an extension which has been busied-out, the
BSY OUT prompt will appear and the Attendant may cancel the 
busied-out condition by pressing 
softkey F2 (CLEAR).
SET UP MSG: This feature enables the Attendant to set up 
system-wide 
SUPERSET telephone messages by the following key sequence:
FUNCTION + ATT. FUNCTION + STATIONS + EXTENSION NUMBER + SET
UP MSG
After the above key sequence has been entered the display will be as
shown in Figure 3-35. The Attendant may EXIT 
(Fl), view the next
available message by pressing the NEXT 
softkey (F2) or set up the
message displayed on line 2 for the 
SUPERSET telephone. When the
message is set up, 
softkey F3 will display OFF to enable the Attendant
to disable the systemwide message for that set.
1108J. BARKERCOS 49 COR 15IDLEIO:351 IN A MEETING
q Fl >EXITq Fz>NEXTq F~>ONq F4>q F5>
q Ffj>f$j F7>q F8>q FS>q FO>Figure 3-35 Setting Systemwide Messaging for 
SUPERSET Telephone
TRUNKS: This feature enables the Attendant to access trunk hardware
control functions by entering the following key sequence:
FUNCTION + ATT. FUNCTION + TRUNKS
The Attendant Console display will be as shown in Figure 3-36. The
Attendant must enter a trunk number. The display will change as
shown in Figure 3-36a. The Attendant may request trunk status, re-
strict trunk access or busy out the trunk.
IO:35Enter Trunk Number:-
q F 1 >EXITq F2>q F3>q F4>q F5>
q Ff3>q F7>q F8>q Fg>q F()>Figure 3-36 Setting Trunk Functions
Page 24 
						

							Attendant Console Description
Enter Trunk Number: 72-
q Fl >EXITq Fz>STATUS
HF6>q F7>
IO:35
q F3>ATT ACCESS!8 Fd>BUSY OUTq F5>
q F8>q Fg>m FO>Figure 3-36a Setting Trunk Functions
SRC
II:50 AM
>>>DST TRUNK 12COS 1 COR 1
BUSYFORCED RLSq F3>q F4>q F5>
HFfj>q F7>q F8>0VERRIDEq Fg>IF(-)>Figure 3-36b Override a Busy Trunk
STATUS: The Attendant may view trunk status by pressing this key.
The display will have the format shown in Figure 3-37.
TRUNK 72
Enter Trunk Number: 
72-
H Fl >EXIT@ F2>
q /q>q F7>COS 15 COR 5BSY OUT
IO:35
fjjF3>.&4>q F5>
/g Ffj>q F$j>q FO>Figure 3-37 Trunk Status Display
ATT. ACCESS: This feature permits the Attendant to select a specific
trunk. After a trunk number has been entered (see Figure 3-36) the LCD
will change as shown in Figure 3-36a. Pressing ATT. ACCESS results in
the trunk being seized by the attendant. If the trunk is busy the
attendant can override it by pressing the OVERRIDE 
softkey. Refer to
Figure 3-36b.
FORCED TRUNK RELEASE: To force release a locked-up trunk, press
the following softkeys:
MORE-KEYSDISC-TRUNK
BAY/S LOT/CCT(enter the required bay, slot, and circuit numbers, pressing the RETURN
key after each one)
ENTERBUSY OUT: Pressing this key results in information concerning the
trunk being displayed. Two 
softkey options are presented: EXIT and
SET (if the selected trunk is idle) or CLEAR (if the trunk is busied out).
Pressing SET causes the trunk to be busied out and causes the display
to revert to call processing mode. Pressing CLEAR returns the trunk to
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							SECTION MITL9109-094-315-NAidle and causes the display to revert to call processing mode.
NIGHT SWITCHING: The NIGHT1 and NIGHT2 keys are used to place
the areas of the system controlled by a given Attendant Console into
night service. In multi-tenant applications, each tenant may locally
switch into night service without affecting any other tenant, unless
programmed to do so. Pressing the NIGHT1 or NIGHT2 
softkey results
in the night service status being displayed on the Attendant Consoles
affected. If night service is in effect, the display will show the 
softkeyDAY SERVICE. Pressing this key will result in a return to day service.
IO:35 .
q F 1 >EXITq i=z>ATT FUNCTION q Fs>NIGHT 1q Fd>NIGHT 2q F5>
q F6>APPLICATlONq Fi’>ALARMq F8XiELL OFFq Fg>FRANCAISEI FO>IDENTITYFigure 3-38 Night Switching and Language Option Display
IO:35NIGHT 2
q Fl>q Q>q F3>q F4>q F5>
f3Ff3>q F7>HF8>q Fg>REDIALa/=0>I
Figure 3-39 Night Service 2 in Effect
ALARM RESET: When the system generates a minor alarm due to a
detected fault by the system’s diagnostics routines, a new alarm flag
will automatically be displayed on Attendant Consoles programmed to
receive minor alarms. This will appear on the destination line as shown
in Figure 3-40. The alarm may be reset, and the cause of the alarm
displayed, by pressing:
FUNCTION + ALARM:
Pressing the CANCEL 
softkey will clear the alarm message currently
being read and return the console to call processing mode. Pressing
MORE permits reading additional alarm messages. The flashing ALARM
message will continue until all alarm messages have been read. Alarms
cannot be read while:
-the console is performing Maintenance or CDE functions
- the maintenance terminal is performing Maintenance or CDE
functions
- another console is reading alarm messages or performing
Maintenance or CDE functions.
Page 26 
						

							Attendant Console Description
WED MARCH 2, 1988Minor Alarmq Fl >EXITq Q>q F3>q F4>
m F6>~0 DISTBq F7>MSG WAITING H f--8>q Fg>Figure 3-40 Alarm Display
IO:35
q F5>
q FO>
FRANCAWENGLISH: When the FRANCAIS softkey is pressed all soft-key labels and Call Processing messages are displayed in French; the
softkey prompt toggles to ENGLISH. Pressing the ENGLISH softkeycauses all 
softkey labels and Call Processing messages to be displayed
in English; the 
softkey prompt toggles to FRANCAIS.
IDENTITY: When the IDENTITY 
softkey is pressed the display shows the
Attendant Console’s identity, as well as the software release and revi-
sion number in which the system is currently operating.
ABBR. DIAL: Attendant Abbreviated Dial functions are accessed via
the key sequence:
FUNCTION + ATT. FUNCTION + ABBR DIAL
The Abbreviated Dial digits to be dialed are prompted for by the words
“ENTER INDEX NUMBER”. A number of up to three digits can then be
entered. Pressing the ENTER key results in the display changing to that
shown in Figure 3-41. The number the system is to dial when this
index number is selected is then entered. If a digit string is already
assigned to that index number, the digit string will be displayed
against the index number. A new number can then be entered against
this index number, replacing the previous one, if desired, or the Abbre-
viated Dial function can be exited, or the current index number entry
sequence canceled. Once a digit string has been entered, the SET
softkey is displayed. Pressing SET will result in the digit string being
saved in the system 
memorv. Each time that index number is keyed,
the system will then dial the entered digit string.
IO:35
q F2>q F3>PRIVATEq Fd>CANCELHF5>
q F7>q F8>q Fg>
q FO>37 = 96135922122
Dial Number:-
q F1 >EXIT
q F6>Figure 3-41 Abbreviated Dialing Functions
SYSTEM IDENTIFIER: When this 
softkey is pressed the display shows
the current system identifier, and prompts for the desired identifier. A
number consisting of from one to three digits can be entered.
Page 27 
						

							SECTION MITL9109-094-315-NACANCEL ALL CALL FORWARDING/CALLBACK: The CANCEL ALL CALL
FORWARDING and CANCEL ALL CALLBACK functions are accessed by
the following key sequence:
FUNCTION + ATT. FUNCTION + MORE + CAN. ALL FWD (or CAN. ALL
CBK)Pressing CAN. ALL FWD will clear all call forwarding; pressing CAN. ALL
CBK will clear all callbacks.
DISA CODE: The DISA CODE softkey allows the Attendant to redefine
the Access Code required for a call originating outside the PABX to
access the 
PABX’s features (Direct Inward System Access). The DISAcode is set up by the following sequence:
FUNCTION + ATT. FUNCTION + MORE + 
DISA CODE
The display then prompts for the 
DISA Access Code, and the softkeysSET and EXIT are displayed. Pressing SET enters the new Access Code
into the system. Pressing EXIT returns the display to its normal call
handling mode.
FLEXIBLE NIGHT SERVICE: Flexible night service allows the Attendant
to redefine the inward routing of non-dial-in trunks. This permits the
routing for NIGHT1 and NIGHT2 to be changed. Access to this function
is gained by the following sequence:
FUNCTION + ATT. FUNCTION 
+ MORE + FLEX NIGHT
The display then prompts for trunk number. The trunk number is keyed
in, followed by selecting NIGHT1 or 
.NIGHT2, and the new destination.
Pressing the SET key will cause the routing to be changed. The routing
destination may be a
SUPERSET telephone, a SUPERSET line, an
Attendant Console LDN or an LDN appearance on an Attendant Con-
sole. It may also be a night bell directory number.
TRUNK 72COS 49 COR 15
IO:35Currently to 1251Forward 
to:1 108-
q F1 >EXITq F2>SETq F3>q F4>q F5>
/g FE>q F7>HF8>B/=9>@FO>Figure 3-42 Flexible Night Service Setup
Page 28