Mitel SX 200 DIGITAL Pabx Superset 3 Telephone Description Manual

							Attendant Console Description
Idle Console
3.04When the console is in the idle condition the LCD is as shown
in Figure 3-2. The first line displays the date, time and number
of calls waiting (C/W). Line 2 is blank and lines 3 and 4 display thesoftkey numbers (Fl to FO). Softkey F9 will display REDIAL; this enables
the Attendant to automatically redial the last external/internal number
manually dialed from the Attendant Console by pressing 
softkey F9. All
other softkeys; i.e., 
Fl to F8 and FO are disabled in the idle condition.
TUE. AUG. 7, 1984
IO:26
q fFl>q F2>q F3>q F4>q F5>
q F(j>q F7>jq F8>q Fg>REDIALBFO>Figure 3-2 Attendant Console Display in the Idle Condition
Incoming Calls
3.05When a call is routed to the Attendant Console, line 1 of the
display will indicate the date, time and total number of calls
waiting. Line 2 is blank and lines 3 and 4 display the available 
softkeyfunctions. Refer to Figure 3-3.
TUE. AUG. 7, 1984
IO:268 C/W
q F 1 >RECALLq Fz>DlAL 0q F3>PRIORITY 0q Fd>LDN 1q Fs>LDN 2
q F6>LDN 3q F7>LDN 4H F8>q Fg>REDIALEl FO>NIGHT BELL
Figure 3-3 Example of Display Associative Keys for Incoming Calls
3.06The console alerts the Attendant of an incoming call in three
ways: ANSWER key LED is flashing, the appropriate 
softkeydisplay is ON, and the tone warbler (if enabled) is active. To answer the
calls in the order in which they arrived at the console, the Attendant
simply presses the ANSWER key.
3.07To answer a specific call, the Attendant must activate the ap-
propriate 
softkey. In the above example of Figure 3-3 a total of
eight calls are waiting; One RECALL, one DIAL ‘0’, one PRIORITY DIAL
‘0’, four LDN (Listed Directory Number) and one NIGHT ANS call. The
following paragraphs describe the 
softkey functions for incoming calls.
RECALL: When a call is not answered within the time-out period, it is
returned to the console; the RECALL prompt lights on the Alphanu-
meric LCD. The RECALL prompt cues the Attendant for the proper
response. Pressing this key connects the Attendant to the recalled call.
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							SECTION MITL9109-094-315-NADIAL ‘0’ and PRIORITY DIAL ‘0’: Internal calls or Intercepts directed to
the Attendant or intercepts will appear at the Attendant Console as
DIAL ‘0’ calls. Priority Dial ‘0’ calls will only be available for extensions
with the appropriate Class-Of-Service (COS) option enabled in their
COS. The DIAL ‘0’ and PRIORITY DIAL ‘0’ labels must be programmed in
CDE (refer to Section 
MITL9109-094-210-NA, Customer Data Entry).
LDN 1, LDN 2, LDN 3, LDN 4: When an outside call arrives at the
Attendant Console, the prompt associated with the LDN 1, LDN 2, LDN
3 or LDN 4 key on the alphanumeric LCD is ON. Pressing the LDN 1
(F4), LDN 2 (F5), LDN 3 (F6) or LDN 4 (F7) softkey answers the incoming
call to the customer’s Listed Directory Number.
NIGHT BELL:
If the Attendant has access to any calls which are
currently routed to night bells, 
softkey FO (NIGHT BELL) will be active.
The Attendant may answer the call by pressing 
softkey FO.
3.08 When a given call is answered the ANSWER LED will stop
flashing and will be ON continuously. The display will change to
provide the Attendant with information about the source (line 1) and
the available functions which may be selected (softkeys). Figure 3-4
gives an example of an answered DIAL ‘0’ call. The COS may also have
a name (as programmed in Form 9) which will also be displayed on the
console.
>>>SRC 1108J BARKERCOS 49 COR 15
q F4>q F5>
@ F6>~0 DISTBq FT>MSG WAITING q F8>MESSAGE REG@ F9>q FO>Figure 3-4 Answering a DIAL ‘0’ Call
Internal Call
3.09Line 1 of the display (Figure 3-4) gives a description of the
caller. SRC (source) indicates that the call is incoming, 1108 is
the extension number, J. BARKER is the caller’s name, COS 49 is the
Class Of Service of the caller and COR 15 is his Class Of Restriction.
The delimiters 
(>>>C
						

							Attendant Console Description
External Call3.11Figure 3-5 gives an example of an answered trunk call. Line 1
displays’ SRC (source) since it is an incoming call, TRUNK in-
dicates that it is a trunk call, 76 is the. number of the trunk, COS 15 is
the Class Of Service of the trunk and COR 5 is the Class Of Restriction
of the Trunk. Line 2 in this example is not used and is reserved for a
destination (DST) party if required. 
Softkeys 4 (FLASH) and 5 (SERIAL
CALL) are enabled. If a trunk name is programmed in Form 14 for this
trunk group, the trunk name will appear on the console display instead
of TRUNK XX.
>>>SRC TRUNK 76COS15COR5q Fd>FLASHq Fs>SERIAL CALL
HFfj>q F7>HF8>q Fg>aFO>Figure 3-5 Answering a Trunk Call
FLASH:This softkey function enables the Attendant to generate a
“Flash” back to the CO to signal the long distance operator.
SERIAL CALL: The Attendant may force the trunk call to automatically
return to the console after the call is routed to a station, and the call is
completed.
Placing a Call on HOLD
3.12An incoming call may be placed in one of eight hold slots. Hold
slots 1, 2 and 3 are provided via fixed keys on the Attendant
Console. When a call is placed on hold using hold slots 1, 2 or 3 the
Attendant must press one of the three hold keys. The associated LED
will be ON. If the three first hold slots are being used, the attendant
must press the HOLD 4 (overflow) fixed key. The LCD will display the
remaining five hold slots as 
softkeys F6 to FO as shown in Figure 3-6.
The status of the slots will also be shown. If a party has been on HOLD
for a period exceeding the programmed time-out it will RECALL back
to the Attendant Console, the hold slot LED will flash and the warbler
will sound. The warbler will periodically sound once for a recall on
HOLD 1, twice for a recall on HOLD 2, three times for a recall on HOLD
3 and four times for a recall on one or more of HOLD slots 4, 5, 6, 7
and 8.
>>>SRC1108J BARKERCOS 49 COR 15q F4>q F5>
q F6>HOLD 8 FREEq f?‘>HOLD 7 FREEq F8>HOLD 6 FREEq F$l>HOLD 5 FREEHFO>HOLD ~*RCLFigure 3-6 Placing a Call on Hold (Overflow)
Page 11 
						

							SECTION MITL9109-094-315-NA3.13The EXIT 
softkey function enables the Attendant to exit from
the overflow hold status (HOLD 4 to 8) and return to the pre-
vious display (pressing any console fixed key allows the Attendant to
exit from overflow held status).
Dialing a Destination
3.14In order to call a party the Attendant must dial the number from
the dial keypad. Figure 3-7 gives an example of the appearance
of the display while the Attendant is dialing a destination. Line 1 is
reserved for the source. Line 2 is reserved for the destination and will
contain information pertaining to the destination when the complete
number has been dialed; refer to Figure 3-8. The Attendant may cancel
the call at any time by pressing the CANCEL fixed key. The Attendant
Console will then revert to the previous state. The Attendant may use
the back arrow key to correct or change an entry.
ISRC
II:122 c/w
>>>DST 115-q F4>EF5>
m Ffj>q F7>q F8>q Fg>q FO>Figure 3-7 Dialing a Destination
SRC
II:122 c/w
>>>DST 1155S 
KRITSCHCOS 50 COR 23RINGING i8 Fb>CALLBACKq F5>
q p5>q F-/>MSG WAITINGq F8>q Fg>gFO>Figure 3-8 Calling a Destination
3.15The Attendant will receive 
ringback tone if the extension is idle
and line 2 of the LCD will display RINGING. The available 
softkeyfunctions are CALLBACK and MSG WAITING.
CALLBACK: If the extension user does not answer, the Attendant may
press the CALLBACK key and have the extension call back the Atten-
dant Console. For a No Answer Callback the extension will call back to
the Attendant Console after going off- and on-hook once. For a Busy
Callback the Attendant Console will be called back once the extension
goes on-hook.
When a CALLBACK placed by the Attendant is answered at the console,
the call is identified as a CALLBACK.- Refer to Figure 3-9, CALLBACK
from an Internal Call. If the Attendant receives an ‘All Trunks Busy’
indication, and presses CALLBACK, the Console is queued to access a
trunk when one becomes idle. Figure 
3-10 shows the display that is
received when an idle trunk is assigned to the Console.
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							Attendant Console Description
SRCII:50 AM
>>>DST3401FREDcos 1 COR 1CALLBACKq Fd>CALLBACKq F5>
q Ffj>q F7>MSG WAITING q F8>q Fg>q FO>Figure 3-9 Internal CALLBACK
SRC
II:50 AM
>>>DST TRUNK 12COS 1 COR 1CALLBACKq F4>q F5>
f?J&>q F7>/!Jj Ft3>q Fg>q FO>Figure 3-l 0 External CALLBACK
MSG WAITING: The Attendant may send a message to an extension
user. For DTMF and rotary sets the message waiting indication can be
provided by ringing the extension at regular time intervals or by set-
ting the message waiting lamp (if equipped) ON.
3.16If the user has a 
SUPERSET 4 telephone, the set may respond
back to the Console with a systemwide message such as “IN A
MEETING” when called. Refer to Figure 3-l 1.
SRC
II:122 c/w
>>>DSi 1383M WARRENIN A MEETINGRINGING q t%>CALLBACKq F5>
/g F6>q f?‘>MSG WAITINGq F8>q Fg>@ FO>Figure 3-l 1Calling a 
SUPERSET 4 Telephone
3.17When a console calls or answers a call from another console,
the LCD displays ATT followed by the console’s access code.
Refer to Figure 3-12 and Figure 3-13.
3.18The 
SUPERSET 4TMDN displays ATT XXXX CALLING or RINGING
ATT XXXX. Due to space limitation on the 
SUPERSET 4 LCD, the
display shows ATT XXXX while the user is taking to the Attendant.
>>>SRC ATT 1821COS 1 COR 1q F5>
q f(j>q F7>q F8>q Fg>q F(-J>Figure 3-12 Answering a Call from Another Attendant
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							SECTION MITL9109-094-315-NASRC1 
I:50 AM
>>>DST ATT 1821cos 1 COR 1RINGINGf’Y$JF4>q F5>
Hf6>F7>@j F8>q ifg>q FO>Figure 3-13 Calling Another Console
3.19When the Attendant reaches a busy extension the 
softkey op-
tions are: return to the SOURCE if one exists, set up a CALL-
BACK, send a message (MSG WAITING) or OVERRIDE. Refer to Figure
3-14.
SRC TRUNK
>>>DST 1155
q Fl >SOURCE
q Ffj>
55COS 15 COR 4II:126 c/w
S KRITSCHCOS 50 COR 15
BUSY CALLBACKq F5>
q F7>MSG WAITINGq F8>0vERRIDEH/=9>q Ff-J>Figure 3-14 Reaching a Busy Destination
SOURCE: The Attendant may return to the source by pressing the
SOURCE 
softkey (Figure 3-15). At this point in time the Attendant may
camp the source onto the busy extension (destination) by pressing the
fixed RELEASE key.
>>>SRC TRUNK55COS 15COR4DESTq F4>q F5>
/3,fj>q F7>gj F8>q Fg>aFO>Figure 3-15 Returning to the Source
OVERRIDE: The Attendant may override the extension by pressing AND
HOLDING DOWN the OVERRIDE 
softkey. The Attendant will barge in the
conversation. Busy tone will be returned when the OVERRIDE 
softkey is
released.
3.20If the Attendant reaches a party with Do Not Disturb (DND), line
2 (DST) will display DND (Do Not Disturb); refer to Figure 3-16.
The Attendant may switch back to the source (SOURCE), send a mes-
sage (MSG WAITING) or override the DND (OVERRIDE).
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							Attendant Console Description
SRC TRUNK 34COS 15 COR 5II:40
>>>DST 1108J BARKERCOS 49 COR 15 DNDq F3>q Fd>CALLBACKq F5>
/jgF6>q t?‘>MSG WAITINGq F8>0VERRIDEq Fg>mFO>Figure 3-16 Calling an Extension with Do Not Disturb (DND)1 c/w
3.21To return to the source the Attendant can either press the
SOURCE 
softkey or the fixed CANCEL key.
3.22If the Attendant has a source party and reaches a destination
party, the Attendant 
may. return to the source (SOURCE), con-
nect the source party with the destination party (fixed RELEASE key), or
form a 3-way conference (CONF). Refer to Figures 3-17 and 3-17a. The
fixed CANCEL key may be used to return to the source party.
SRC TRUNK 36COS 
15COR5II:501 c/w
>>>DST 1151B. TRAUBCOS 49 COR 15
CONFq F3>q F4>@ F5>
q Ff3>q F7>HF8>q Fg>q F(-j>Figure 3-17 Connecting a Source and Destination or Forming a 3-Way Conference
>>>SRC TRUNK 34COS 15COR5DESTq F4>q F5>
q F6>q F7>q F8>q Fg>q ]O>Figure 17a Connecting a Destination and a Source or Forming a 3-Way Conference
3.23
If the Attendant selected the conference option the LCD will
appear as in Figure 3-18. The Attendant has the option of call
splitting; i.e., talk to the source party alone or talk to the destination
party alone.
3.24 The Conference Disable feature, disables the Attendant from
conferencing the source and destination. The Attendant can talk
to one or the other but not simultaneously. When this COS option is
enabled the CONF 
softkey does not appear in the display.
>>>SRC TRUNK 34COS15COR5>DST 1108J BARKERCOS 49 COR 15q F3>DEJq F4>q F5>
HFfj>q F7>q FfJ>q Fg>q F()>Figure 3-18 In a Conference
Page 15 
						

							SECTION MITL9109-094-315-NABusy/No Answer Recall
3.25If the Attendant has released a source call to a destination and
the destination party does not answer within the programmed
time-out the source call will recall to the Attendant Console. When the
Attendant answers the recall the LCD will be as in Figure 3-19. Line 2
will indicate that the destination party did not answer (NO ANSR) and
the RING AGAIN prompt will be ON.
>>>SRC TRUNK 34cos 15 COR 5q F3>m F4>q F5>
q Ffj>q F7>q F8>RING AGAINq Fg>q FO>Figure 3-19 Answering a No Answer Recall
3.26The Attendant may ring the destination party again by pressing
softkey F8 (RING AGAIN). If at that time the extension is busy
then the LCD will display the available functions for a busy destination
(SOURCE, CALLBACK, MSG WAITING AND OVERRIDE). The Attendant
may also camp the source onto the destination by releasing the call. If
the extension does not answer the camp-on then the source party will
recall to the Attendant Console; refer to Figure 3-20. The Attendant at
this point may switch back to the destination and override the call.
>>>SRC TRUNK 34COS 15 COR 5q Fs>DESTf!jj F4>q F5>
q Ffj>H F7>q F8>aFg>q FO>Figure 3-20 Answering a Busy Recall
Attendant Intercept
3.27An intercept to the Attendant is displayed as INT; refer to Figure
3-21. The delimiter 
(>>>SRC 1108T. KITTLECOS 19 COR 14 INTq F3>q F4>q F5>
q F6>~0 DISTBq F7>MSG WAITINGH F8>q Fg>q jFO>Figure 3-21 Answering an Attendant Intercept
Page 16 
						

							Attendant Console Description
3.28If the console has a trunk as a source or a destination the
FLASH prompt will appear at softkey position 4 as shown in
Figure 3-22.
>>>SRC 4612R. 
MILNECOS 48 COR 12CONFq Fs>DESTq Fd>FmSHq F5>
q F6>q F7>HFf3>q Fg>q FO>Figure 3-22 Flashing on a Trunk Call
Do Not Disturb 
-Setup and Cancel
3.29When the Attendant Console is connected to an extension the
displayed prompts are as shown in Figure 3-23. To set up Do
Not Disturb (DND) the Attendant must press 
softkey F6 (NO DISTB).
Line 2 of the display will indicate that the feature is active with the
DND prompt after the COS and COR numbers. To cancel Do Not
Disturb the Attendant simply presses 
softkey F6 again. The DND status
flag on line 2 will disappear.
SRC
15:386 C/W
>>>DST 1108J BARKER
COS 49 COR 15 DNDq F4>q F5>
q F6>~0 DISTBq !?‘>MSG WAITING q F8>q Fg>q F()>Figure 3-23 Do Not Disturb (DND)
Message Waiting 
- Setup and Cancel
3.30 The Attendant may set up or cancel the Message Waiting
(MSW) feature for the extension. 
Softkey 7 is used to set up and
cancel MSW. In Figure 3-24 the Attendant Console display indicates at
line 2 that the Attendant is connected to an extension user with Do
Not Disturb (DND) and Message Waiting (MSW) set up. To cancel MSG
WAITING the Attendant must press 
softkey 7 (MSG WAITING). This will
clear the MSW prompt on line 2.
SRC
>>>DST 1108
q Fl>
q F6>~0 DISTBJ BARKERCOS 49 COR 15 DND MSW
q F2>q F3>q F4>
q F7>MSG WAITINGq F8>q Fg>Figure 3-24 Message Waiting
IO:346 C/W

						

							SECTION MITL9109-094-315-NAPaging
3.31The Attendant can access paging equipment using the PAGE
fixed key on the Attendant Console. By using this key the
Attendant can access a default paging zone(s) which has been pro-
grammed in Customer Data Entry (CDE). To access a given paging
zone or all paging zones the Attendant must dial the appropriate
access code. If the Attendant has a call on hold for an extension user,
the hold pickup access code must be given to enable the extension
user to pick up the call. The hold slot access code has three fields as
shown in this example: the feature access code 
(66), the Attendant
Console number (05) and the hold slot number (1 to 8); refer to Figure
3-25.
For Hold Pickup Dial: 6605n
(n = HOLD SLOT NUMBER 1 - 8)q Fl>q F2>q F3>q F4>q F5>
m F6>aF7>g F8>HFg>q ifO>Figure 3-25 Station Hold Slot Access
Lockout Alarm
3.32
.When a station or set remains off-hook and idle for 45 seconds
(locked out), all consoles will start to warble with a 
long-short-long cadence. This cadence overrides all other cadences that
might be active. When a console is warbling with the long-short-long
lockout alarm cadence, the attendant can display the identity of the
locked out device by pressing the FUNCTION 
hardkey, the APPLICA-
TION 
softkey, and the SHOW LOCKOUT softkey, in this sequence; the
display then shows the time and date the lockout alarm occurred, the
extension number of the device, and a message stating that the device
has been off-hook too long.
Customer Data Entry/Maintenance Application
3.33By selecting FUNCTION and the APPLICATION 
softkey the Atten-
dant Console may be used as a Customer Data Entry or Main-
tenance Terminal. The display will prompt for the application desired,
and the access level and password. The password may only consist of
numeric characters. If a password has been programmed from the
Maintenance Terminal which contains alphabetic characters, Customer
Data Entry and Maintenance applications will not be accessible from
the Attendant Console. A new, numeric password must be set from the
Maintenance Terminal before these Applications become accessible
from the Attendant Console. At any time during Customer Data Entry
or Maintenance, pressing any hard key will return the Attendant Con-
sole to the call handling mode and display. To resume CDE or Main-
tenance, press:
FUNCTION 
+ APPLICATION
Page 18