Mitel SX 200 DIGITAL Pabx Superset 3 Telephone Description Manual

							SECTION MITL9109-094-315-NA4-10Audit Printouts. . . , . . . . . . . . . . . . . . . . . . . . . . . . . . 36
vi 
						

							Attendant Console Description
FIGURE
4-11
TABLE
4-1
4-2LIST OF ILLUSTRATIONS (CONT’D)
TITLEPAGECall Restriction Display . . . . . . . . . . . . . . . . . . . . . . . . 38
LIST OF TABLES
TITLE
PAGEAudit Printouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Automatic Wake-Up Single-Line Report Suffixes . . . . . 40
vi 
						

							Attendant Console Description
1. INTRODUCTION
General1 .OlTwo types of Attendant consoles are available with the
SX-200@ DIGITAL PABX supporting G1003 software. The existing
LCD console, uses four wires and interfaces with the universal card
(console module). The Superconsole 
1000TM attendant console uses
one twisted pair of wires, and interfaces to a Digital line card. The
Superconsole 7000 attendant console has a RS-232 printer port, an
optional tilt display and is designed to work with any of the 
Mite1digital systems. Otherwise both consoles are similar in appearance and
functionally identical.
1.02This Section describes the Attendant call handling functions of
the SX-200 DIGITAL PABX consoles. It contains a brief descrip-
tion of each fixed key and 
softkey function. The SX-200 DIGITAL PABX
Console incorporates those features described in Section 
MITL9109-
094-105-NA and uses an alphanumeric Liquid Crystal Display (LCD)
which simplifies Call Handling, Customer Data Entry (refer to Section
MITL9109-094-210-NA) and Maintenance (refer to Section MITL9109-
094-353-NA).Reason for Issue
1.03This Section has been issued to describe the Attendant Con-
soles used with an SX-200 DIGITAL Private Automatic Branch
Exchange (PABX), 336-port, 
480-port, 456-port and 672-port configu-
rations. Unless, otherwise stated, descriptions and call handling func-
tions apply to both consoles.
Page 1 
						

							SECTION MITL9109-094-315-NAPage 2 
						

							Attendant Console Description
2. PHYSICAL DESCRIPTION2.01The Attendant Console housing measures 39.4 cm (15.5 inches)
long, 10.2 cm (4.0 inches) high, and 22.9 cm (9.0 inches) deep.
The Attendant Console is shown in Figure 2-l: SX-200 DIGITAL PABX
Attendant Console. The weight of the console is 2.27 kg (5.0 lb) and
consists of two major assemblies: an upper and lower assembly.
Upper Assembly
2.02The upper assembly consists of the following parts:
Keyboard Printed Circuit Assembly: A printed circuit board assembly
with 32 keys, a dial pad (12 keys) and a cable harness. The cable
harness plugs into the Console Printed Circuit Assembly.
Housing Top:The plastic moulded top of the Attendant Console
housing which encloses and protects the console circuitry.
Alphanumeric Liquid Crystal Display: A 4-line x 80-character LCD
which facilitates Attendant Console operation. Each character consists
of a 5 X 7 dot matrix display.
Keyboard Designation Cover:A transparent cover with silkscreened
key designations.
Keyboard Layout
2.03The console keyboard consists of a standard 12 key keypad, 10
Display Associative Keys (softkeys), 4 cursor control keys, 2
volume control keys, 2 contrast control keys, and 14 fixed keys, seven
of which have associated LED indicators. The status of the indicator
displays the condition of the key:
lIndicator flashing -the system expects a response from the
associated key.
0Indicator solid -the feature associated with the key is active.
lIndicator off - the feature is not active.
Lower Assembly
2.04The lower assembly consists of the following parts:
Console Printed Circuit Assembly:A printed circuit board (PCB),
which holds the main console circuits, power supply circuitry and
processor. Slots are provided into which the keyboard assembly,
speaker and handset jack leads are plugged.
Housing Bottom: The moulded plastic bottom of the Attendant Con-
sole housing.
LCD Adjustment:The contrast is controlled repeatedly pressing
either CONTRAST key, until the desired level is achieved.
Page 3 
						

							SECTION MITL9109-094-315-NAHand/Headset:The removable hand/headset may be connected to
either jack on the left side of the Attendant Console.
RS-232C Port:A printer or terminal/CRT can be attached to the
Superconsole 1000 attendant console via an RS-232C port, connector.
This allows direct connection to most printers or terminal/CRTs. The
RS-232C interface is programmable from 50 to 2400 baud. Refer to
Appendix A for RS-232C interface specifications.
Page 4 
						

							Attendant Console Description7101R2Figure 2-l SX-200 DIGITAL PABX Attendant Console
Page 5 
						

							SECTION MITL9109-094-315-NA
IANDSETLIQUIDCRVSTALDISPLAV10 DISPLAV ASSOCIATICKEYS (SOFTKEYS)
mF,Do 8F2aC>oF3Wc_) 0F4~c>
flFSD(--) nF7DC> BF8ao mF9D.oOFOD
Volume Volume Contrast conytTelephone Number
Function 
Trunk GYPCancelRelease
0000000
Page
o Blocko Hold 4+ oHold 3’ Hold 2 o Hold 1 oAnswerEl7ao
~‘~0000000 0100
n7 LED14 ATTENDANT CONSOLE
12 DIAL KEVS
INDICATORSKEYS (FIXED KEYS)2 VOLUME CONTROL KEVS
2 CONTRAST CONTROL 
KEVS4 CURSOR CONTROL KEYS
6763R4E~Figure 2-2 Attendant Console Keyboard Layout
Page 6 
						

							Attendant Console Description
3. FUNCTIONAL DESCRIPTION
General3.01The Attendant Console Keyboard layout (refer to Figure 2-2),provides the standard Call Handling keys.
Attendant Function Keys (Fixed Keys)
3.02The following paragraphs describe the operation of the 14 fixed
keys in Call Processing mode.
FUNCTION KEY: This key enables the attendant to access the follow-
ing 
softkey functions:
ATT FUNCTION
DAY NIGHT 1 OR 2
GUEST ROOM FUNCTIONS (if enabled)
FRANCAISAPPLICATION
ALARM (if enabled)
BELL OFF or BELL ON (if enabled)
SYSTEM IDENTITY
TRUNK GRP STATUS: This key permits the Attendant to display the
status of Trunk Groups. It may be used when the console is idle, or
when a call is being handled. For more information, refer to the feature
description, Trunk Group Busy Indication, in this Part.
CANCEL KEY: This key is used to cancel a misdialed call or a call
directed to a busy number. The console display reverts to the previous
display when this key is pressed.
RELEASE KEY: This key releases source to destination calls from the
console. The call may be released in the busy state, ringing state or
after a connection has been made. This key also functions as a CAN-
CEL key if both a source and a destination are not present.
PAGE KEY: The Attendant can access up to nine paging zones. If the
PAGE key is used, the programmed default zones will be accessed. To
access a given zone or all nine zones, the Attendant must dial the
appropriate access code.
BLOCK KEY: This key is used in hotel/motel applications and permits
the Attendant to bar extensions from calling one another. Pressing
BLOCK activates the feature, and causes the LED above the key to light.
Pressing the key again removes call block.
HOLD 1, 2, 3 AND 4 KEYS: These keys allow the Attendant to hold up
to eight independent calls at the Attendant Console. When a call is
placed on hold the associated LED of the pressed key will be ON. HOLD
key 4 is an overflow key. When this key is activated 
softkey displays F6
to FO will give the status of HOLD slots 4 through 8.
Page 
7 
						

							SECTION MITL9109-094-315NA .
ANSWER KEY:When an incoming call is routed to the Attendant
Console the ANSWER LED is flashing and the appropriate 
softkey dis-
play is 
GN. The ANSWER key is used to answer calls in the order in
which they arrived at the Attendant Console. At this time the ANSWER
LED is ON continuously. To answer a specific call the Attendant must
press the appropriate 
softkey.Display Associative Keys (Softkeys)
3.03The 10 Display Associative Keys 
(Fl to FO) are located directly
below the alphanumeric LCD. Each key is assigned 12 character
positions on the third row 
(Fl to F5) and fourth row (F6 to FO) of the
LCD. 
Softkey prompts indicate the function of these keys on the alpha-
numeric LCD. The function of these keys varies according to system
status at a given time. Figure 3-l gives the list of characters used on
the LCD. The paragraphs that follow describe the appearance of the
Liquid Crystal Display and the operational aspects of the Attendant
Console for the following conditions:
- Idle Console
- Incoming Calls
-Placing a Call on Hold
- Dialing a Destination
- Busy/No Answer Recall
- Attendant Intercept
-Set up and cancel Do Not Disturb
-Set up and cancel Message Waiting
- Paging
-Customer Data Entry/Maintenance Application
- Additional Attendant Functions.
0123456789:;?ABCDEFGHIJKLMNOPQRSTUVW
XYZ/,.-_’abcdefghijklmnopqrstuvwxyz
Figure 3-1 Alphanumeric LCD Characters
Page 8