Mitel SX 200 DIGITAL Pabx Superset 3 Telephone Description Manual

							Attendant Console Description
4. HOTEL/MOTEL FEATURES
General4.01The standard Attendant Console features described in Part 3
may be supplemented by additional features related specifically
to hotel/motel PABX installations. When enabled, most of these fea-
tures are accessed from the Call Processing mode of the Attendant
Console by pressing the FUNCTION key and the GUEST ROOM 
softkey(F5). The exception to this is the Call Block feature, which is accessed
by pressing the BLOCK fixed key (next to the PAGE key). The following
paragraphs describe the way these features are accessed from the
Attendant Console.
Call Block/Room-to-room Restriction
4.02This feature permits the Attendant to prevent extensions from
calling one another. (Refer to Section 
MITL9109-094-105-NA,Features Description, for a description of the operation of this feature.)
Call Block is implemented by pressing the BLOCK key. The LED asso-
ciated with this key lights when Call Block is active. Pressing the key a
second time removes Call Block.
Guest Room
4.03Pressing FUNCTION, then the GUEST ROOM 
softkey gives the
Attendant the ability to do any of the following:
0Display of all rooms with maids in them
lDisplay all vacant and clean rooms Display the Message Register
Clear the Message Register
Set up and cancel an Automatic Wake-up Call
Change the status of a room
Set up and cancel Do Not Disturb for a room
Set up and cancel Message Waiting for a room
Set up and cancel Outgoing Call Restriction
Generate printouts of Room Status, Wake-Up calls and Mes-
sage Registers
The GUEST ROOM function can be accessed regardless of whether the
Attendant Console is idle or in the process of handling a call. When
handling a call, after the FUNCTION, GUEST ROOM keys and extension
number are pressed the Attendant Console display will show informa-
tion regarding the source on the top line of the display, room functions
on the second line, and the 
softkeys on the remaining two lines. Refer
to Figure 4-l.
4951
Re9= 00001
q F1 >EXIT
q F~>No DISTBJ. LAKSCOS 12 COR 01 DND MSW
II:12 AM6 C/W
Wake-Up 
= 12:34PStatus = Vac/Clean/LD
q F~>CLR REGq F3>SET WAKE-Upq F~>CLR WAKE-Up q F!j>sTATUs
q F7>MSG WAITING@ F8>q Fg>q FO>ROOM NUMBERFigure 4-1 GUEST ROOM Display During a Call
Page 
29 
						

							SECTION MITLSI 09-094-315-NAPressing GUEST ROOM while the Attendant Console is not engaged in
a call will produce the display shown in Figure 4-2.
II:12 AM6 C/W
Enter Room Number:-
q Fj >EXITq Fz>MAlDq Fs>VAC/CLEAN RM q Fd>AUDITSQF5>
q F6>q F7>RES/CLEAN RM q F8>q Fg>OuT OF SERV. /!JFO>Figure 4-2 GUEST ROOM Display with Idle Console
Once a room number (extension number) has been entered, the display
will change to the format shown in Figure 4-l with a ROOM NUMBER
softkey displayed in the FO position. Pressing EXIT at any time returns
the Attendant Console to its prior state (e.g., idle or busy call process-
ing). The functions of the various 
softkeys shown above are as follows:
CLR REG: The CLR REG 
softkey (Clear Register) is used to reset the
Message Register to zero. Pressing this key will clear the register, and
return the Attendant Console to Call Processing mode. Clearing the
register may result in a l-line report being printed.
SET WAKE-UP and CLR WAKE-UP: The SET WAKE-UP 
softkey is used
by an Attendant to set or change, a wake-up call for a room. SET
WAKE-UP appears after the FUNCTION key, the GUEST ROOM 
softkeysand extension number are pressed. This 
softkey is also displayed while
talking to a source. This enables the Attendant to enter a wake-up call
while it is being requested. If a wake-up time is set against a room,
pressing CLR WAKE-UP will cancel the wake-up, then return the Atten-
dant Console display to its previous Call Processing display. Figure 4-3
shows the Attendant Console display after the SET WAKE-UP 
softkeyis pressed. To set a wake-up time, the Attendant enters a room
number after GUEST ROOM is pressed (if the console is idle); if the
console is engaged in a call to a room, the room information is
displayed.
100J. SMITH
Enter Wake-Up 
( HH:MM ) =_q F2>
q F6>q F7>COS 12 COR 01 DND MSW
II:12 AM6 C/W
q F3>q F4>q F5>
Hf8>q Fg>HFO>MORE...Figure 4-3 Setting Automatic Wake-Up
Dialing a valid 4-digit time will result in the display changing to that
shown in Figure 4-4. Three options are presented in addition to EXIT:
SET, PM and MORE. Pressing either SET or PM will result in the
wake-up becoming activated. The display reverts to its previous form
(Figure 4-l). Pressing the more 
softkey also returns the display to the
previous form without changing the wakeup time.
Page 30 
						

							Attendant Console Description100J. SMITH
Enter Wake-Up 
( HH:MM ) =12:35-‘.q Fl >EXITq F2’SET
q F6>q F7>COS 12 COR 01 DND MSW
1 
I:12 AM6 C/W
q ,=3>p~q F4>q FIj>
Fj3>q Fg>@ FO>MORE...
IFigure 4-4 Automatic Wake-UpISetting, changing, cancelling, and honoring an Automatic Wake-Up will
result in a printed record of the event, if the System Option “Automatic
Wake-up Print” is enabled. Wake-ups may also be set up without
involving the Attendant, from a room extension. In this case, an access
code is dialed from the extension, and the time entered in 24-hour
format. Dialing the Access Code and “9999” will clear the Automatic
Wake-Up from the station.
STATUS: The STATUS 
softkey permits the Attendant to display and
change the status of a room. The Attendant presses FUNCTION, GUEST
ROOM, and the room number (if not engaged in a call), then presses
the STATUS 
softkey. All occupied/vacant rooms have default call re-
striction, programmed via CDE, System Option Timers form. The dis-
play changes to that shown in Figure 4-5.
1352N. 
MCMILLANCOS 03 COR 01 DND MSWII:12 AM6 C/W
Status 
= Vac/Dirty/lnt/Maidq F2>0CCUPIEDq Fz>RESERVEDq Fd>CLEANq F5>To INSPECT
HFfj>q F7>LOCALq F8>LONG DISTFS>ouT OF SERV.H FO>MORE...Figure 4-5 Room Status Display
When the status of a room is changed from occupied to vacant, any
wakeup calls or message waiting still in effect are cancelled.
Pressing the OCCUPIED 
softkey toggles the status display from “Vat”(vacant) to “Occ” (occupied), and the OCCUPIED 
softkey changes to
VACANT. Similarly, pressing the CLEAN 
softkey toggles the status from
“Dirty” to “Clean”,
and changes the CLEAN 
softkey to DIRTY. Pressing
the LOCAL 
softkey will toggle the status from “Int” to “Lot”, and
change the 
softkey from LOCAL to INTERNAL. Pressing the LONG DIST
softkey changes the status to “LD” and toggles the LONG DIST key to
LOCAL. The “Maid” portion of the status display is activated from the
room by dialing a “MAID IN ROOM” access code plus a single digit (1,
2, or 3). “1” indicates a maid is in the room; “2” indicates 
t,here is no
maid in the room; “3” indicates the room is clean, and the maid is not
in the room. Pressing the RESERVED 
softkey changes the status of the
room from Vacant or Occupied, and the 
softkey toggles to the previous
room status. Pressing the TO INSPECT 
softkey changes the room
status to INSPECT and the 
softkey toggles to the previous room status.
Pressing the OUT OF SERV. 
softkey changes the room status to SERV.
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							SECTION MITLSI 09-094-315-NAand the 
softkey toggles to the previous room status. When a room
status is changed, the default call restriction (as programmed in CDE
for that room status) is also assigned for that room, if the current
restriction was different.
MORE: Pressing the MORE 
softkey returns the screen to the previous
display (Refer to Figure 4-l).
Room status can also be converted automatically if System Options
“Auto Room Status Conversion/Auto Wake-Up Print” and “Auto Room
Status Conversion/Auto Wake-Up Print Timer” are enabled. Once the
timer is programmed, the system will automatically change the status
of all occupied and clean rooms to occupied and dirty. At this pro-
grammable time, an audit is also performed on all automatic wake-up
calls.
NO 
DISTB and MSG WAITING: These softkeys operate as they do’ in
the commercial application of the Attendant Console.
ROOM NUMBER: This key will prompt the user to enter a room num-
ber as shown in Figure 4-2.
Guest Room Functions
4.04When the FUNCTION and GUEST ROOM keys are pressed, the
display changes to that shown in Figure 4-2. Pressing EXIT
returns the Attendant Console to its previous display. The functions of
the remaining 
softkeys are described below:
MAID: Pressing this 
softkey changes the display to that shown in
Figure 4-6. The MORE 
softkey will be displayed if more than IO rooms’
have the status of “Maid in Room”.
1111111112111131111411115II:12AM6C/W
1234512346123471234812349
m F 1 >EXITF2>5jF3>q F4>q F5>
Ffj>F7>q F8>q Fg>EEIFO>MORE...Figure 4-6 Maid In Room Display
VACXLEAN RM: This softkey displays all room numbers which have a
status of 
“VacKlean Room”. Pressing this softkey changes the display
to that shown in Figure 4-7. The MORE 
softkey will be displayed if
more than 10 rooms have the 
“Vat/Clean Room“ status.
Page 32 
						

							Attendant Console Description
1020420501q Fl >EXIT
q F6>1359514883
1532116992II:12AM6C/W
205022134821499
22001
q Fz>ROOM NUMBER q F3>q F4>q F5>
q F7>q F8>q Fg>El FO>MORE...Figure 4-7 Room Status Display
If the ROOM NUMBER 
softkey is pressed, the display changes to that
shown in Figure 4-8. Entering a valid room number results in the 
IOrooms following the‘ entered number to be displayed. The display of
the 
“Vat/Clean Room” status thus starts at the entered room number.
II:12 AM6 C/W
Enter Room Number:-
q Fl >EXITq F2>&jF3>q F4>q F5>
gjFf3>q F7>q /=8>QFg>RFO>Figure 4-8 Enter Room Number Display
REWCLEAN RM: This softkey displays all room numbers which have a
status of “Reserved/Clean Room”.Pressing the 
softkey changes the
display to that shown in Figure 4-7. If the ROOM NUMBER 
softkey is
pressed, the display changes to that shown in Figure 4-8. Entering a
valid room number results in the next ten rooms with this status,
starting with the entered number, to be displayed.
OUT OF SERV.: This 
softkey displays all room numbers which have a
status of “Out of Service”. Pressing the 
softkey changes the display to
that shown in Figure 4-7. If the ROOM NUMBER 
softkey is pressed, the
display changes to that shown in Figure 4-8. Entering a valid room
number results in the next ten rooms with this status, starting with the
entered number, to be displayed.
AUDITS: This 
softkey permits the Attendant to perform three types of
room audits: Message Register Audits, Room Status Audits, and Auto-
matic Wake-Up Audits. Each is described below.
1. Message Register Audits: When selected, this type of audit results in
a printout being made of all message registers which do not have a
value of zero. When System Option
“Zero Message Register After
Audit” is enabled, all message registers will be cleared once the print-
out is completed.
2. Room Status Audits: When selected, this type of audit results in a
printout which shows the status of all extensions which have the COS
Option “Room Status” enabled. The report generates three sections,
one for Vacant rooms, one for Occupied rooms, and one for Reserved
Page 33 
						

							SECTION MITL9109-094-315-NAroom.
3. Automatic Wake-Up Audits: When selected, this type of audit pro-
duces a printout showing the wake-up times for all extensions with
active wake-up calls. This audit can also be done automatically at a
pre-set time (determined by a System Timer).
In order to perform audits, the Attendant Console must not be active
on a call. Audits are performed by pressing the following keys in
sequence:
FUNCTION + GUEST ROOM + AUDITS + (audit type)
The display changes to that shown in Figure 4-9. After selecting the
desired audit type, the Attendant Console will return to its idle mode
display. The printout is routed to the default printer.
Select the Printout Required
q Fl >EXITq F2>MSG REGISTER q Fz>WAKE-UPq F4>
q Ffj>q F7>j3F8>q Fg>Figure 4-9 Audits1 
I:12 AM6 C/W
q F!J>ROOM STATUS
q FO>The formats of the printouts of the various types of audits are shown
in Table 4-l. Examples of audit printouts are shown in Figure 4-10.
AUDIT TYPE
Message
RegisterPRINT LINE
14
6 and
subsequentTABLE 4-l
AUDIT PRINTOUTS
FORMATDEFINITIONS 
& NOTES
nm/dd hh:mmP Message Register
quditRoom 
- Reg
xxxm - YYYYY
mm/dd =month/day
hh/mm = hour/minute
P=PM indicator, if
12-hour clock is used
Repeated 5 times across
printout
xxxxx =extension
number
yyyyy = message
register count
(zero filled)
Extension numbers are
printed in numerical order.
One blank line is printed
between each xxxxx 
-yyyyy line whenever the
first digit of xxxxx
changes.
Page 34 
						

							Attendant Console Description
TABLE 4-l (CONT’D)
AUDIT PRINTOUTS
AUDIT TYPEPRINT LINEFORMATDEFINITIONS & NOTES
Room Status
1mm/dd hh:mmP Room Status Auditmm/dd hh:mmP = date
aaaaand time as above aaaa =
“Vacant Rooms” or
“Occupied Rooms” or
“Reserved Rooms”
3“Clean Rooms”,“Dirty Rooms”, “To Be
Inspected”, or “Out of Service”.
4Room
- StatusRepeated 5 times across
paw6 and
subsequentxxxxx
- ccc/MRepeated 5 times.
xxxxx =extension
number
ccc = Int, 
Lot or LD
/M =indicates Maid in
Room.
Rooms are printed in
numerical order, with a
blank line inserted
whenever the first digit of
xxxxx changes
Automatic
Wake-Up
1mm/dd hh:mmP Automatic Wake-Upmm/dd hh:mmP = date
Auditand time, as above
3Room- TimeRepeated 5 times.
5xxxxx- hh:mmPRepeated 5 times.
xxxxx =extension
number.
hh:mmP = hours and
minutes, with PM indicator
if 
IZ-hour clock is used.
Rooms are printed in
numerical order, with a
blank line inserted
whenever the first digit of
xxxxx changes
Page 35 
						

							SECTION MITL9109-094-315-NARoom 
- Reg
12345 
- 00001
12355 
- 00001
22345 
- 00001
32345. 
- 0000 1
01/16 12:34P Message Register Audit
Room 
- RegRoom - RegRoom - Reg
12346 
- 0000112347 - 0000112348 - 00001
12356 
- 0000122357 - 0000122358 - 00001
22346 
- 0000122347 - 0000122348 - 00001
32346 
- 0000132347 - 0000132348 - 00001
Example 1: Message Register Audit PrintoutRoom 
- Reg
12349 
- 00001
12359 
- 00001
22349 
- 00001
32349 
- 00001
01/16 12:35P Room Status Audit - Vacant Rooms
Clean Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom - StatusRoom - Status
12345 
- LD /M12346 - Int12347 - Int/M12348 - LD12349 - LD /M12355 
- LD /M12356 - Int12357 - Int/M12358 - LD12359 - LD /M22345 
- LD22346 - LD /M22347 - Int/M22348 - LD22349 - LD
Dirty Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom - StatusRoom - Status
32345 
- LD /M32346 - Int32347 - Int/M32348 - LD32349 - LD /M32355 
- LD /M32356 - Int32357 - Int/M32358 - LD32359 - LD /M42345 
- LD42346 - LD /M42347 - LD /M42348 - Int/M42349 - LD
To Be Inspected Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom - StatusRoom - Status
32302 
- LD32303 - Int32304 - Int32305 - LD32306 - LD
32307 
- LD32308 - Int32309 - Int32310 - LD32311 - LD
Out of Service Rooms
Room 
- StatusRoom’ - StatusRoom - StatusRoom - StatusRoom - Status
32377 
- LD32211 - Int
Example 2: Room Status Audit Printout for Vacant Rooms
01/16 12:35P Room Status Audit - Occupied Rooms
Room 
- Status
42345 
- LD /M42355 
- Lot/M52345 
- LD
Room 
- Status
62345 
- LD /M62355 
- Lot/M72345 
- LDClean Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom - Status
42346 
- Int42347 - Int/M42348 - LD42349 - LD /M42356 
- Int42357 - Int/M42358 - LD42359 - LD /M52346 
- LD /M52347 - Int/M52348 - LD52349 - LD
Dirty Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom - Status
62346 
- Int62347 - Int/M62348 - LD62349 - LD /M62356 
- Int62357 - Int/M62358 - LD62359 - LD /M72346 
- LD /M72347 - LD /M72348 - Int/M72349 - LD
Figure 4-10 Audit Printouts
Page 36 
						

							A%tendant Console Description
Room 
- Status
72845 
- LD
72855 
- Lot82345 
- LD
Room 
- Status
42377 
- LDTo Be Inspected Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom- Status
72846 
- Int72847 - Int72848 - LD72849 - LD
72856 
- Int72857 - Int72858 - LD72859 -..LD82346 
- LD82348 - LD82348 - Int82349 - LD
Out of Service Rooms
Room 
- StatusRoom - StatusRoom - Status
Room- Status
Example 3: Room Status Audit Printout for Occupied Rooms
01/16 12:34P Room Status Audit - Reserved Rooms
Room 
- StatusRoom- StatusRoom - StatusRoom - StatusRoom- Status
48345 
- LD /M48346 - Int48347 - Int/M48348 - LD48349- LD /M48355 
- LOG/W48356 - Int
48357 - Int/M48358 - LD48359 - LD/M58345 
- LD58346 - LD /M58347 - LD /M58348 - It-NM58349 - LD
Dirty Rooms
Room
- StatusRoom- StatusRoom - StatusRoom - StatusRoom- Status
68845 
- LD /M68846 - Int68847 - Int/M68848 - LD68849 - LD/ M
68855 
- Lot/M68856 - Int68857 - Int/M68858 - LD68859 - LD /M78845 
- LD78846 - LD /M78847 - LD /M78848 - Int/M78849 - LD
To Be Inspected Rooms
Room 
- StatusRoom - StatusRoom - StatusRoom - StatusRoom- Status
76645 
- LD76646 - Int76647 - Int76648 - LD76649 - LD
76655 
- Lot76656 - Int76657 - Int76658 - LD76659 - LD
86695 
- LD82696 - LD82698 - LD
82698 - Int82699 - LD
Out of Service Rooms
Room- StatusRoom- StatusRoom- StatusRoom - StatusRoom- Status
62377 
- LD62211 - Int
Example 4: Room Status Audit Printout for Reserved Rooms
Room 
- Time
12345 
- 07:33P12355 
- 08:OO22345 
- 01:OOP
01/16 12:36P Automatic Wake-Up Audit
Room 
- TimeRoom - TimeRoom- Time
12346 
- 07:3412347 - 07:3512348 - 07:3612356 
- 09:OO12357 - IO:0012358 - II:0022346 
- 02:OOP22347 - 03:OOP22348 - 04:OOPExample 5: Automatic Wake-Up Audit Printout
Figure 4-10 Audit Printouts (Cont’d)Room
- Time
12349 
- 07:3812359 
- 12:OOP22349 
- 05:OOPPage 37 
						

							SECTION MITL9109-094-315-NARoom Call Restriction
4.05 The Room Call Restriction feature permits the Attendant to
prevent an extension from making outgoing calls. This feature
is enabled by enabling System Option “Outgoing Call Restriction”, and
Attendant COS Option “Attendant Outgoing Call Restriction/Room Sta-
tus Setup”. When these features are enabled, pressing FUNCTION,
GUEST ROOM and extension number will result in the display shown in
Figure 4-11. Pressing the RESTRICT O/G 
softkey will toggle the RS flag
which appears on the first line of the display.
4951J. LAKSCOS 12 COR 01 DND MSWRSII:12 AM
6 C/W
Reg = 00123 Wake-Up = 
12:34P
q F1 >EXITq F~>CLR REGH F3>SET WAKE-Upq F~>CLR WAKE-UP B F5>
q F6>~0 DISTBq F7>MSG WAITING q F8>RESTRICT O/Gq F9>q FO>Figure 4-11 Call Restriction Display
Single-line Reports
4.06Single-line Reports are types of audits. They are used to record
changes in status for an individual room. These reports are
generated automatically (under control of System Options), and pro-
vide hard-copy evidence that a change occurred. The printouts pro-
duced by single-line reports are limited to 40 characters in length. The
report printouts begin with a standard prefix, containing extension
number, date and time. This prefix occupies 19 columns on a print line,
and is in the following format:
xxxxx 
mm/dd hh:mmP.
The xxxxx field refers to a (maximum) 
5-digit extension number. The
mm/dd field refers to a 2-digit month and a 2-digit day. The hh:mmP
field refers to a 2-digit hour, and 2-digit minute, with the P represent-
ing a PM indicator when a 
12-hour clock is used.
4.07There are three categories of single-line reports:
aAutomatic Wake-Up
lMessage Registration
lMessage Waiting.
A number of printout suffixes are available to these, and are described
below.
AUTOMATIC WAKE-UP: 13 types of suffixes are available for
automatic wake-up single-line reports. Three of these apply to
Attendant Console operations, three to station operations, and
seven to wake-up attempts. All contain the programmed wake-
up time. The suffixes are summarized in Table 4-2. A sample
Page 38