Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide
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Form 03 - COS Define 4.3 This form defines the Classes of Service for the system (see Figure 4-3 for the form layout). Classes of Service group together stations with common feature operations and restrictions. The PABX accommodates a maximum of 50 Classes of Service. Each device (including attendants, data devices and all trunks) are supplied with a Class of Service. COS options are listed in groups. Refer to Table 4-2 for the complete list of COS options. 8:33 PM 9-Jf3N-97 alarm status q NO flLRRM rcos: 1 1 OPTION (DISPLfWING ENRBLED 1 STf3TUS OPTION NUM fittendant-Timed Recall (NO flNS) 0=disable 5-240 s 30 115 fittendant-Timed Recall (HOLD) 10-240 seconds 30 116 fittendant-Timed Recall ~C~IMPON~ 0=disable 5-240 s 30 117 fittendant Call Forward No hswer Timer 10-240 s 30 118 Line Priuacy ENRBLED 240 Call Forward - Don’t fhswer Timer 2-6 rings 3 253 PBX Telephone - Call Hold Recall Timer l-10 min 1 254 Repeated Camp-On Beeps Timer 5-15 seconds 10 255 IJCD Music On Hold Timer 0-50 minutes 0 256 Display Prime f?s Forwarder ENfiBLED 258 Delay Ring Timer Z-6 rings 3 263 Paging Default (0-91 (0 Giues fill Enabled Zones) 0 312 Line Priuacy ENfiBLED 240 I-DISQBLE Z-COPY cos 3-COS NUMBER 4-TOP 5-BOTTOM FQUIT 7-OPTION NUM 8-SHOW DISQBLE 9-COS NflME 0- : Figure 4-3 Form 03 Layout Field Descriptions The header line indicates the Class of Service being programmed and which set of options are selected for either the enabled or disabled options list. The command line displays the current indexed option. When Form 03 - COS Define is selected, the command line displays the first enabled option of the first Class of Service. OPTION: This field lists the option titles. The actual option names cannot be modified. The option names are classified into two groups: enabled options and disabled options. When RESERVED appears as the option name, the option is not available. STATUS: This field displays the status of each option; either DISABLED, ENABLED or a timer value. OPTION NUM: This field displays the number of each Class of Service option. The actual option number cannot be modified. March 1997 Issue 1 Revision 0 4-l 1
Customer Data Entry Softkeys 4-12 DISABLE/ENABLE: This softkey enables and disables COS options. The DISABLE softkey appears when the form shows the enabled options list. Pressing the DISABLE softkey followed by pressing the ENTER softkey twice disables the selected option. The ENABLE softkey appears when the form shows the disabled options list. Pressing the ENABLE softkey followed by pressing the ENTER softkey twice enables the se- lected option. Note: 1. For those COS options which have a status other than ‘ENABLED’ or ‘DISABLED’, this softkey has no function or indication. 2. If the ENTER softkey is not pressed twice after each selection, softkeys 2 and 3 are not available until the data is completely entered. COPY COS: Pressing the COPY COS softkey copies the contents of one Class of Service to another. This is useful when two Classes of Service are similar. The com- mand line displays the COPY FROM COS prompt; the user enters the I - or 2-digit COS number. The command line then displays the TO COS prompt; the user enters the second I - or 2-digit COS number. Pressing the ENTER softkey twice completes the copy process. COS NUMBER: Pressing the COS NUMBER sotikey prompts the user for a COS number (one or two digits) which selects a specific COS number. The header line displays the new COS number. OPTION NUM: This softkey selects a specific COS option. Pressing the OPTION NUM softkeydisplays the ENTER OPTION NUM: prompt on the command line.The selection is completed by entering avalid option number (100 to 908). The command line displays that COS option name, status and number. SHOW DISABLE/SHOW ENABLE: This softkey has two functions: it displays the disabled or enabled COS options for the selected COS. Pressing the SHOW DISABLE softkey displays the currently disabled COS options. This softkey now shows the SHOW ENABLE prompt and softkey I displays the ENABLE prompt. Pressing the SHOW ENABLE softkey shows those COS options that are enabled. This softkey returns to the SHOW DISABLE prompt and softkey I displays the DISABLE prompt. Note: Those options with a status other than “ENABLED” or “DISABLED” are listed when the SHOW ENABLE softkey is pressed. COS NAME: When the programmer presses the COS NAME softkey, the system requests a name for the Class of Service. The COS name can be up to 8 characters in length. The standard softkeys CANCEL, ENTER, BOTTOM, TOP, and QUIT are also provid- ed, where applicable. Issue 1 Revision 0 March 1997
Table 4-2 Class Of Service Options COS Option Numbers Class Of Service Option Name 100 Attendant Bell Off 101 Attendant O/G Restriction/Room Status Setup March 1997 Issue 1 Revision 0
Customer Data Entry Table 4-2 Class Of Service Options (continued) COS Option Numbers Class Of Service Option Name 212 Can Flash If Talking to an incoming Trunk 213 Can Flash If Talking to an Outgoing Trunk 214 Cannot Dial a Trunk after Fiashina -. 215 I -~ 1 Cannot Dial a Trunk if Holding or in Conference with One 216 Data Security 217 Direct To ARS 218 Directed Call Pickuo -.- 219 I 1 Discriminatina Dial Tone 220 Do Not Disturb 221 Clear All Features 777 Call Forward Inhibit on Hold Timeout 223 Flash Disable 224 Flash for Attendant 225 Hold Pickup (Attendant Paged Access) 226 Inward Restriction (DID) Page 2 of ! 4-14 Issue 1 Revision 0 March 1997
Table 4-2 Class Of Service Options (continued) 1 COS Otdion Numbers 1 Class Of Service Option Name 251 Transfer Dial Tone 252 Broker’s Call with Transfer 253 1 Call Forward - Don’t Answer Timer (2 - 6 Rings) 254 1 Call Hold Recall Timer (PBX Telephones) I - IO Minutes 255 Repeated Camp-On Beeps Timer (5 - 15 Seconds) 256 UCD Music On Hold Timer (0 - 50 Minutes) 257 1 Flash Over Trunk 256 Display Prime as Forwarder 259 Message Sending 260 internal / External Split Call Forwarding 261 1 ONS Voice Mail Port 262 Ignore Forward Busy with Free Appearance 263 Delay Ring Timer (2 - 6 Rings) 264 Half Fwd NA timer for DID call when VM msg on 265 1 Voice Mail System Speed Dial index (O-255) 300 Automatic Callback 301 Camp-On 302 Flash-in Conference 303 1 Paging Zone I Access March 1997 Issue 1 Revision 0
Customer Data Entry Table 4-2 Class Of Service Options (continued) COS Option Numbers Class Of Service Option Name 328 Account Code, Forced Entry - Data Long Distance Calls I 400 1 Contact Monitor I 401 Call Park 402 Long Loop (Off-Premise Extensions Only) 403 Trunk Recall Partial Inhibit I 404 1 Recording Failure to Hangup Timer (I - 255 Seconds) I 500 501 502 Override Override Announce 1 Display ANl/DNlS/CLASS Information I 503 1 Display CLASS Name I 600 SUPERSETTel. - Auto-Answer 601 SUPERSETTel. - Auto-Hold Disable 602 SUPERSETTel. - Background Music I 603 1 SUPERSETTel. - Disconnect Alarm I 604 PBX SUPERSETTel. - Automatic Outgoing Line 605 SUPERSETTel. - Message Program 606 SUPERSETTel. - Enhanced Answering Position I 607 1 SUPERSETTel. - Associated Modem Line I 608 SUPERSETTel. - Room Status Display 609 SUPERSETTel. - Night Service Switching 610 SUPERSETTel. - Guest Room Template (0 - 3) (DN) I 611 1 SUPERSETTel. - Limited New Call Ring I 612 SUPERSETTel. - Headset Operation 613 Display ANI Information Only 614 SUPERSETTel. - Handset Volume Saved Page 4 of 5 4-16 issue 1 Revision 0 March 1997
Table 4-2 Class Of Service Options (continued) COS Option Numbers 1 Class Of Service Option Name 705 Automatic Overflow From Attendant 709 Follow External Call Forward 800 ANI Applies 801 1 Incoming Trunk Call Rotary 802 Limited Wait for Dial Tone 803 1 SMDR - Drop Calls .z n Digits (0 . . . 11, 0 = disable) 804 1 SMDR - Drop Incomplete Outgoing Calls 805 1 Trunk No Dial Tone Alarm 806 SMDR - Record incoming Calls 807 1 SMDR - Display Private Speedcall 808 1 Special DISA 809 1 Standard Ring Applies 810 DISA During Night Service Only 811 ANVDNIS Trunk 812 1 Loop Start Trunk to ACD Path Connect 1 SMDR - Record ANl/DNlS/CLASS 814 815 DTS Key Honors Forwarding 816 CENTREX Flash Over Trunk 900 1 Data Station Queuing 901 1 DTRX Herald 902 DTRX Message Code 903 DTRX Message Code Text 904 905 1 DTRX Complete Message Text 1 DTRX Herald Text Select (I - 4) 906 DATA SMDR - Does Not Apply 907 DATA SMDR - Extended Record 908 DATA SMDR - Overwrite Buffer Page 5 of 5 Parameters arranged alphabetically The following are not feature descriptions; refer to the Features Description Practice for complete descriptions. Abbreviated Dialing Access: Allows access to the system Abbreviated Dialing tables. Account Code, Forced Entry - Data External Calls: Requires an extension to enter an account code before making external data calls. Account Code, Forced Entry - Data Internal Calls: Requires an extension to enter an account code before making internal data calls. March 1997 Issue 1 Revision 0 4-17
Customer Data Entry Account Code, Forced Entry - Data Long Dist Calls: Requires an extension to enter an account code before making long distance data calls. Account Code Forced Entry - External Calls: Forces an extension to enter an ac- count code before allowing external calls. Account Code Forced Entry - Long Distance Calls: Forces an extension to enter an account code before allowing long distance calls. ACD - Agent Always Auto-Answer: Allows an ACD agent to be in auto answer mode at all times. See the ACD TELEMARKETER Application Package Practice. ACD - Agent Template: Allows certain configurations of Speed Dial keys and Feature Keys. See the ACD TELEMARKETER Application Package Practice. ACD - Allow Continuous Monitor of Agent: Allows a supervisory set to monitor an agent set continuously, regardless of call state. This COS option is enabled in the class of service of the supervisory set. ACD - Display Path Always: When enabled, this option displays the ACD path name, programmed in Form 41, on the SUPERSETdisplay. If disabled, the ACD access code is presented. ACD - Senior Supervisor Template: Allows certain configurations of Speed Dial keys and Feature Keys. See the ACD TELEMARKETER Apphcation Package Practice. ACD - Supervisor Template: Allows certain configurations of Speed Dial keys and Feature Keys. See the ACD TELEMARKETER Application Package Practice. Alarm Call: Allows an extension to be programmed to ring at a specific time. ANI Applies: Provides for ANI information being transmitted on outgoing trunks. ANVDNlSTrunk: Allows an incoming trunkto receive ANVDNIS information. ANVDNIS trunks must use DTMF signaling, have a wink timer and one of the following trunk circuit descriptors: “Tl E&M”, “Tl E&M DISA”, “Tl DID/TIE” or “Tl TIE DISA”. Attendant Abbr. Dial Confidential Number Display: Allows the attendant to view abbreviated dial numbers which have been programmed as “confidential”. Attendant Abbreviated Dial Programming: Allows the attendant to program num- bers into the system’s abbreviated dial table. Attendant Audible Lockout Alarm: Allows for an audible alarm to ring at the console when a suitably programmed station goes into the lock-out state. Attendant Automatic Call Forward - No Answer: Allows unanswered calls to be rerouted to a secondary answer point. The call is automatically rerouted after it rings for a pre-determined length of time. See COS Option II 8 - Attendant Automatic Call Forward - No Answer Timer. Attendant Bell Off: Allows the attendant to mute the console ringer. 4-18 Issue 1 Revision 0 March 1997
Attendant Call Block Key: Allows the attendant to block station to station (room to room) calls. This feature is part of the Hotel/Motel feature package. Attendant Call Forward - No Answer Timer: This sets the Call Forward - No Answer timer for the Attendant Automatic Call Forward Feature. Attendant Call Forward Setup/Cancel: Allows attendant or sub-attendant to change the call forward status of a station in its tenant group. Attendant Conference Disable: Disallows the console from making conference calls. Attendant DISA Code Setup: Allows the attendant to change the DISA access code, without accessing CDE. Attendant Display of System Alarms: Allows the attendant to receive and view alarm logs at the console without logging in to maintenance. The alarm icon is not presented for minor alarm conditions. Attendant Flexible Night Service Setup: Allows the attendant to change the night service assignment for non-dial-in trunks. Attendant Guest Room Key: Allows the attendant to access Hotel/Motel features via the GUEST /?OO&Isoftkey. This feature is part of the Hotel/Motel feature package. Attendant Multi - New Call Tone: When at least one call is waiting to be answered by an attendant or subattendant who is busy on a call, a short beep sounds at the programmed interval. (Consoles must also have Attendant New Call Tone enabled.) Attendant New Call Tone: Allows the attendant to be notified of incoming calls by a single tone burst, while engaged in a call. Attendant O/G Restriction/Room Status Setup: Allows the attendant to restrict out- going calls. This feature is part of the Hotel/Motel feature package. Attendant Serial Call: Allows the attendant to force an incoming trunk call to recall to the console after the trunk is released from the call. Attendant Setup Time/Date: Allows attendant or sub-attendant to set the system time and/or date. Attendant Station Busy Out: Allows the attendant to busy out (and return to service) any station in the system. Attendant Station Do Not Disturb: Allows attendant or sub-attendant to change DND status on a station in its tenant group. Attendant Timed Recall (Busy): This sets the busy recall timer. If set to 0, the feature is disabled. Attendant Timed Recall (Campon): This sets the campon recall timer. If set to 0, the feature is disabled. Attendant Timed Recall (No Ans): This sets the no answer recall timer. If set to 0, the feature is disabled. March 1997 Issue 1 Revision 0 4-19
Customer Data Entry 4-20 Attendant Tone Signaling: Allows the console to transmit DTMF tones during an established call. Attendant Trunk Busy Out: Allows the attendant to busy out (and return to service) any trunk in the system. Automatic Callback: Allows an extension to arrange for a call to a busy extension to be completed when that extension becomes idle. Automatic Overflow from Attendant: Allows incoming calls not answered within a pre-determined period to be rerouted to a recording device while remaining in the answer queue. Broker’s Call: Allows an extension flash to be interpreted as a swap rather than a conference attempt. Broker’s Call With Transfer: Same as Broker’s Call, except that a transfer is possible when the extension goes on-hook. Call Block Applies: Allows the extension to be affected when the attendant applies the Call Block feature. This feature is part of the Hotel/Motel feature package. Call Forward - Busy: Allows the extension to set up call forwarding on busy. Call Forward - Don’t Answer: Allows the extension to set up call forwarding on no answer. Call Forward Don’t Answer Timer: Sets the number of times the set will ring before the call is forwarded. Call Forward - External: Allows the extension to set up call forwarding to external numbers. Call Forward - Follow Me: Allows an extension user to set up call forwarding from another station. Call Forward Inhibit On Dial In Trunks: Prevents calls from Dial-In trunks from being forwarded to stations with this item in their COS. Call Forwarding Inhibit on Hold Timeout: Causes call forward no answer to be ignored when a held patty times out and begins ringing back the holding set Call Hold and Retrieve Access: Allows the extension to use the Call Hold and Call Hold Retrieve access codes. Call Hold Recall Timer: For regular stations and SU/?WSE~~elephones, this COS Option sets the length of time between when a call was placed on hold, and when the held call recalls. For Key System telephones this COS option se% the length of time between when a call was placed on hold, and when the system provides the first Hold Reminder tone. Call Park: Allows an extension to park a call and go on-hook. New calls may not be received or originated, but paging equipment may be accessed. Issue 1 Revision 0 March 1997