Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

							Peripheral Equipment Troubleshooting Procedures 
EACH NO RELAY CONTACT 
MAY BE USED TO CONTROL 
‘A DEVICE, AS REQUIRED. 
1 RELAY MODULE 
Y 
LJ 
NOTE 1: ALL WIRING MUST BE DONE IN ACCORDANCE WITH THE NATIONAL NOTE 5: THE SUPERCONSOLE 7OOOAlTENDANT 
ELECTRICAL CODE (USA) OR CANADIAN ELECTRICAL CODE AND/OR CONSOLE MAY CONNECT TO ANY PORT ON A 
LOCAL ELECTRICAL INSPECTION AUTHORITIES. DIGITAL LINE CARD. 
THE DIGITAL LINE CARD MUST BE IN A HIGH 
NOTE 2: CROSS-CONNECT FIELD PIN NUMBERS FOR EACH MODULE DEPEND 
UPON THE POSITION OF THE UNIVERSAL CARD AND MODULE. POWER SLOT. 
NOTE 3: RELAY CONTACTS MAY BE CONNECTED ONLY TO A SECONDARY 
CIRCUIT THAT HAS NO DIRECT CONNECTION TO A PRIMARY CIRCUIT, 
AND RECEIVES ITS POWER FROM ATRANSFORMER, CONVERTER, OR 
EQUIVALENT ISOLATION DEVICE SITUATED WITHIN THE EQUIPMENT. 
NOTE 4: RELAY CONTACT RATINGS: 90 V RMS AT 0.1 A 
48VDCATO5A 
CCC566 
Figure 3-5 Music, Paging, Relay and Console Connections 
Special Sets 
Attendant Console - SUPERCONSOLE 1000 
This procedure applies to the SUE/?CO/VSOE 1000only. Table 3-l 3 outlines the 
most likely items to cause SU/?E/?CONSOE 7000 malfunction. 
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							Troubleshooting 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
CONSOLE - see the IX-232 Maintenance Terminal Practice. 
2. Loop resistance should not exceed 200 ohms. Voltage across Tip and Ring should be between 
40 and 48 volts dc. 
Table 3-13 SUPERCOIVSOLE 7000 Troubleshooting Procedures 
Step Possible Malfunction Source 
1. No connection between the SUPERCONSOLE 7000 attendant console and a Digital Line 
Card circuit. 
2. 
Faulty connections between the console and the cross-connect field (see Figure 3-5). 
3. 
Faulty connections between the cross-connect field and the system. See Note 2. 
4. Faulty CDE programming; likely forms: 
l COS Define 
l Console Assignment 
l Console LDN Assignments 
l Data Assignment 
l Data Circuit Descriptor 
l Tenant Forms 05,06 
l Device Interconnection Table 
l System Configuration. 
5. 
Console requires reset (disconnect, reconnect line cord). See Table 3-14. 
6. Digital Line Card requires re-initialization. Reseat card. 
7. Faulty console, handset and cord assembly, or headset assembly. 
a. Faulty Digital Line Card. 
9. Faulty backplane cable connections. 
10. Bay Control Card requires reload (if applicable) - power down bay, reseat BCC, power up bay. 
11. Main Control Card requires reload - press RESflbutton. 
12. Faulty switching matrices - refer to ‘Supplementary Peripheral Equipment Procedures’. 
3-16 Issue 1 Revision 0 March 1997  
						

							Peripheral Equipment Troubleshooting Procedures 
HANDSET LIQUID 
CRYSTAL 
DlSPlAY 10 DISPLAY ASSOCIATIVE 
KEYS (SOFTKEYS) 
. ...” . . . ..-.. .“-- 
[Fl> [FZ> 
[FE+ [F7> 
[~6>= [F7>0 [F8> 0 [F9>0 
(FO’ 
Volye Vokme Co@ast Cy-@xt 
Ill, 
Telephone Number 
Func 
T!!! m-mm  nk 
P Cancel Release 
I , 
’ ’ “‘0~00000 
Page PBlock i%old 4+ rHoId 3 loHold 2 \‘Hold 1 ]%swer 
‘I/ I- 
7 LED 14 ATTENDANT CONSOLE 12 DIAL KEYS 
INDICATORS KEYS (FIXED KEYS) 2 VOLUME CONTROL KEYS 
2 CONTRAST CONTROL KEYS 
4 CURSOR CONTROL KEYS 
EEOZO 
March 1997 
Figure 3-6 Attendant Console 
Issue 1 Revision 0 3-17  
						

							Troubleshooting 
Table 3-14 Attendant Console Error Indications 
indication 
HOLD 7 indicator flashing (after reset) 
HOLD 2 indicator flashing (after reset) 
HOLD 3 indicator flashing (after reset) 
All indicators on always (after reset) 
message: 
CONSOLE HARDWARE PROBLEM 123456789 
ERROR CODE 1 Meaning 
Console fault - replace console. 
y Console fault - replace console. 
Console fault - replace console. 
Console fault - replace console. 
Console fault - replace console. 
message: 
WAITING FOR SYNCHRONIZATION 123456789 
PLEASE WAIT 
message: 
WAITING FOR COMMUNICATION 123456789 
PLEASE WAIT 
l Wiring problem. 
l Problem with programming. 
l Problem with Digital Line Card, 
(SUPERCONSOLE 7000). 
l Problem with console. 
l Problem with programming. 
l Problem with console. 
3-18 Issue 1 Revision 0 March 1997  
						

							Peripheral Equipment Troubleshooting Procedures 
SUPERSET 401+, and SUPERSET 410 Telephones 
The following table outlines, in descending order, the most likely items to cause 
malfunction. 
Table 3-l 5 SUPERSET 407+, and SUPERSET 410 Telephone Troubleshooting Procedures 
Item Possible Malfunction Source 
1. Faulty connections between the set and the cross-connect field. 
2. Faulty connections between the cross-connect field and the system. 
3. Faulty CDE programming; likely forms: 
l COS Define 
l Stations / SUPERSETTelephones 
l Device Interconnection Table 
l System Configuration. 
4. Set requires reset - disconnect, reconnect line cord. 
5. Faulty SUPERSETtelephone set or handset/cord assembly. 
6. Digital Line Card requires re-initialization (reseat card). 
7. Bay Control Card / Main Control Card II requires reset (power down system or press RESE7 
on MCC II). 
8. Faulty or wrong Digital Line Card. 
9. Faulty backplane cable connections. 
10. Problem with DTMF Receivers (not enough for peak traffic load). 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
DIGITAL-SETS 
- see the RS-232 Maintenance Terminal Practice. 
2. A synchronization or communication error with the telephone is indicated by the rapid flashing 
of the Message Lamp. 
3. Loop length limit is: 3300 ft/iOOO m with 24 or 26 AWG wire (twisted pair - with or without 
bridge taps). 
4. Refer to the 
Periphera/ Devices Practice, and the Features Description Practice, for details 
of features and options. 
SUPERSET and SUPERSET43OTelephones 
Table 3-16 outlines in descending order, the most likely items to cause malfunction. 
Table 3-l 6 SUPERSET 420 and SUPERSET 430 Telephone Troubleshooting Procedures 
Item Possible Malfunction Source 
I. Faulty connections between the set and the cross-connect field. 
2. Faulty connections between the cross-connect field and the system. 
I 
Page 1 of 2 
March 1997 Issue 1 Revision 0 3-19  
						

							Troubleshootingj 
Table 3-16 SUPERSET 420 
and SUPERSET 430 Telephone Troubleshooting 
Procedures (continued) 
Item Possible Malfunction Source 
3. Faulty CDE programming; likely forms: 
l COS Define 
l Stations 1 SUPERSETTelephones 
l Device Interconnection Table 
l System Configuration. 
4. Set requires reset - disconnect, reconnect line cord. 
5. Faulty SUPERSET telephone set or handset/cord assembly. 
6. Digital Line Card requires re-initialization (reseat card). 
7. Bay Control Card / Main Control Card II requires reset (power down system or press 
RESETon MCC II). 
6. Faulty Digital Line Card. 
9. Faulty backplane cable connections. 
10. Problem with DTMF Receivers (not enough for peak traffic load). 
Page 2 of 2 
Note: 1. 
Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
DIGITAL-SETS - see the RS-232 Maintenance Terminal Practice. 
2. The set’s LCD display will indicate synchronization problems, “NO SYNCHRONIZATION”, 
and communication problems, “NO COMMUNICATION”. 
3. Loop length limit is: 3300 ft/lOOO m with 24 or 26 AWG wire (twisted pair - with or without 
bridge taps). 
4. Refer to the Periphera/ Devices Practice, and the Features Description Practice, for details 
of features and options. 
DATASET 1103 / DATASET 2103 (DTE Mode) 
The following table outlines the most likely items to cause malfunction. Note that this 
table applies to stand-alone DATASET 1103 and DATASET 2103 units interfaced to 
DTE devices. For applications involving modems (DCE devices), refer to “DATASET 
I 100 / DATASET 2100 - DCE Mode”. 
Table 3-l 7 DATASET 1103 / DATASET 2103 - DTE Mode Troubleshooting Procedures 
Step 
1. 
2. 
3. Possible Malfunction Source 
Faulty connections between the data station and the cross-connect field. 
Faulty connections between the cross-connect field and the system. 
Faulty connections between the DATASET and the connecting device(s) (terminal, tele- 
phone). 
Page 1 of 2 
3-20 Issue 1 Revision 0 March 1997  
						

							Peripheral Equipment Troubleshooting Procedures 
Step 
4. 
5. 
6. 
7. 
l3. 
9. 
10. 
Il. 
12. 
13. Table 3-17 DATASET 1103 / DATASET 2103 - DTE Mode Troubleshooting 
Procedures (continued) 
Possible Malfunction Source 
Faulty CDE programming; likely forms: 
l COS Define 
l Stations / SWE%X~Telephones 
l Data Circuit Descriptor 
l Data Assignment 
l DTE Profile 
l Device Interconnection Table 
l System Configuration. 
Incorrect DATASET 2103 switch settings - see Table 3-l 8 through Table 3-23. 
Faulty far end (if applicable). 
Faulty external equipment (terminal, telephone set). 
DATASET requires reset - disconnect, reconnect power cord. See Table 3-24 / Table 3-25. 
Bay Control Card / Main Control Card II requires reset (power down system or press 
RESE7 
on MCC II). 
Faulty DATASET unit, or power cord assembly (or no AC power). 
Digital Line Card requires re-initialization (reseat card). 
Faulty Digital Line Card. 
Faulty backplane cable connections. 
Page 2 of 2 
Note: 1. Useful maintenance commands: SHOW STATUS, TEST, SHOW ALARMS, SHOW ERRORS 
DATASETS - see the RS-232 Maintenance Commands Practice. 
2. See Table 3-25 for proper device indicator states. 
3. Loop length limit is: 3300 ft with 24 or 26 AWG wire (twisted pair - with no bridge taps). 
SX-ZOO DIGITAL PAW 
I 
Figure 3-7 DATASET 1103/2103 Stand-alone DTE Configuration (ADL) 
March 1997 
Issue 1 Revision 0 3-21  
						

							Troubleshooting 
Table 3-18 DATASET 2100 Switch Settings (Mode Selection) 
I I 
Switch No. Position Meaning 
1 Down Set - PBX operation 
tJP Hunt - Back to back mode 
2 
tJP Synchronous Operation 
Down Asynchronous Operation 
Note: The DATASET should be in the SET mode when connected to the system. 
Table 3-l 9 DATASET 2100 Switch Settings (Asynchronous Flow Control) 
Asynchronous Flow Switch No. 
Control Type 3 4 
Flow control disabled Down Down 
XON/XOFF flow control Down 
UP 
CTS flow control UP Down 
Flow control disabled UP UP 
Table 3-20 DATASET 2100 Switch Settings (Async Speed) 
Asynchronous 
Speed 
Autobaud Down 
110 
UP 
150 Down 
200 
UP 
300 Down 
600 
UP 
1200 Down 
2400 
UP 
4800 Down 
9600 
UP 
19200 Down 5 Switch No. 
6 7 
Down 
Down 
UP 
UP 
Down 
Down 
UP 
UP 
Down 
Down 
UP Down 
Down 
Down 
Down 
UP 
UP 
UP 
UP 
Down 
Down 
Down 8 
Down 
Down 
Down 
Down 
Down 
Down 
Down 
Down 
UP 
UP 
UP 
3-22 Issue 1 Revision 0 March 1997  
						

							Peripheral Equipment Troubleshooting Procedures 
Table 3-21 DATASET 2100 Switch Settings 
I 
(Sync Operating Mode Selection) 
Meaning 
Transparent mode 
X.31 mode 
Table 3-22 DATASET 2100 Switch Settings 
(Synchronous Clock Source) 
Internal clock 
System clock 
TX external clock 
TX and Rx external clock Down 
Down 
“P 
“P Down 
“P 
Down 
“P 
Table 3-23 D3TASET 2100 Switch Settings (Sync Speed) 
Synchronous 
Speed Switch No. 
6 7 6 
1200 Down 
2400 
“P 
4800 
Down 
9600 
“P 
19200 X Down 
Down 
“P 
“P X Down 
Down 
Down 
Down 
“P 
Note: 
“x” indicates up or down is acceptable. 
March 1997 Issue 1 Revision 0 3-23  
						

							Troubleshooting 
, 
RS-232 PHONE MODE LINE 
CONNECTOR JACK 
SWITCHES POWER JACK 
piiiiik#diq 
POWER 
LED ASYNC READY DEVICE AlTENTlON DISCONNECT 
LED LED LED KEY KEY 
BBO047 
Figure 3-8 DATASET 2103 Indicators and Connectors 
Table 3-24 DATASET 2103 LED indicators 
Indicator 
DEVICE 
Meaning 
ON - Indicates that the attached device is connected to the Dataset, 
and is supplying DSR or DTR on pin 21 of the RS-232 connector. 
FLASHING - Indicates that the Dataset is transmitting data 
OFF - Indicates that the device is not supplying DTR or DSR, or is not 
connected. 
READY 
ASYNC ON - Indicates that the Dataset is involved in an active call. 
FLASHING - Indicates that the Dataset is receiving data. 
OFF - Indicates that the Dataset (and the line card) are in the idle state. 
ON - Indicates that the Dataset is operating in asynchronous mode. 
OFF - Indicates that the Dataset is operating in synchronous mode. 
FLASHING - Indicates that the Dataset is in an illegal connection with a 
DATASET 2100 in sync mode, or that the Dataset is in sync with 
something other than a DATASET ii 00 or DATASET 2100. 
Page 1 of : 
3-24 Issue 1 Revision 0 March 1997