Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

							Table 4-3 System Options and Timers (continued) 
Option Numbers For 
LIGHTWARE 16 ML System Options / System Timers 
66 CLASS Receivers in SPINE Bay #6 (0..5) 
67 CLASS Receivers in SPINE Bay #7 (0..5) 
100 Mite1 Options Password 
101 System Identity Code 
102 System Type (ML, EL, H) 
103 Maximum Devices 
104 Maximum ACD Agents (Automatic Call Distribution) 
105 Mite1 Application Interface 
106 Automated Attendant 
107 Lodging 
108 Property Management System 
109 Remote Software Download 
Parameters arranged alphabetically 
The following are not feature descriptions. Refer to the Features Descripfim Practke 
for complete descriptions. 
24 Hour Clock: If enabled, system runs on 24-hour clock. If disabled, system runs on 
12-hour clock. 
Account Code Length: Sets the length of account codes (VARIABLE, or any fixed 
length between 4 and 12). 
ACD Reports: Changes SMDR reports into the format required by the 
ACD TELEMARKETER Reporting Package. 
ACD Silent Monitoring: Allows silent monitoring of ACD agents by ACD supervisors. 
March 1997 Issue 1 Revision 0 4-3 1  
						

							Customer Data Entry 
4-32 
ACD Silent Monitoring Beeps: Enables the ACD agent to be notified when being 
monitored by the ACD supervisor. 
Analog Networking SMDR: Enable if SMDR records are to be kept for calls made via 
analog networking. 
ARS Unknown Digit Length Time-out: Sets the time ARS will wait for more digits 
when dialing a digit string which includes a variable-length account code (2 - 60 set). 
Attendant Call Block: Allows call blocking on the system (Hotel/Motel Feature). 
Attendant Conference Beeps: Allows for warning beeps to be heard by the source 
and destination parties of a call, before the attendant enters into a conference with 
them, and during the conference. 
Automated Attendant: Enables the Automated Attendant Feature Package - refer to 
the Automated Attendant Appkation Package Practice for further information. 
Automatic Wakeup: Enables the Automatic Wakeup feature. 
Automatic Wakeup Alarm: Allows an alarm to be raised at the attendant console 
when a wakeup alarm is unanswered three times. 
Automatic Wakeup Music: Allows music (MOH) to be heard upon answering a wake- 
up call. 
Automatic Wakeup Print: Allows a message to be printed on the default printer when- 
ever a wakeup call is set up, canceled, answered or honored, 
Auto Room Stat. Conversion/Auto Wakeup Print: Allows an automatic change of 
room status and wakeup audit daily. 
Auto Room Status Conversion/Auto Wakeup Print Timer: Sets the time when the 
conversion/audit takes place (the default time is 0O:OO). 
Calibrated Flash: Allows the system to create the proper flash time to prevent confu- 
sion between a flash and a hang-up attempt. This applies to rotary-dial telephones, 
and DTMF sets with flash buttons. 
Cancel 24-Hour Message Waiting: Allows the system to automatically cancel mes- 
sage waiting indicators after 24 hours. 
Class Receivers in Spine Bay: Not available in the first release of the SX-200 ML 
system. 
Data Demultiplexer: Enable if a Data Demultiplexer is connected to the system’s 
printer port. See Practice 9160-080-300-NA, Data Demultiplexer, for further informa- 
tion. 
Data SMDR Indicate Long Calls: Provides an identifying character in column 1 of the 
SMDR report to indicate the approximate length of a call. 
Dialing Conflict Timer: Sets the time that the system will wait for conflict dialing (2 - 
IO set). 
Issue 
1 Revision 0 March 1997  
						

							Digit Translation Plan: Chooses one of four available digit translation plans for rotary 
dial signaling. See Digit Translation in the Features Description Practice. 
DISA Answer Timer: Sets the time between seizure of the incoming DISA trunk and 
the provision of dial tone. 
Discriminating Ringing: Enables the Discriminating Ringing feature. 
Discriminating Ringing Always: Causes discriminating ringing to be the normal ring- 
ing pattern for all calls on the system. 
End of Dial Character: Allows the user to dial a special character (#) to indicate to 
the system that there are no more characters coming. This eliminates the end of dial 
timer. 
Final Ring Time-Out: Sets the time the system will allow an unanswered station to 
ring (1 - 30 min) before dropping the call. 
Five-Digit SMDR: Allows SMDR to record 5 digit telephone extension numbers rather 
than the usual 4. Used in networking and hotel/motel applications. 
Holiday Messages: If enabled, the system automatically sets up holiday messages 
on SU/?EI?SE~display telephones at Christmas and the New Year. 
Incoming to Outgoing Call Forward: Allows call forwarding to external numbers by 
incoming trunks. 
Last Party Clear - Dial Tone: Allows the last party remaining in a call to receive dial 
tone rather than silence. 
Limited Wait For Dial Tone: Sets the time a trunk will wait before outpulsing digits (1 
- 15 set). A value of I second is recommended if ISDN trunks are present. 
Lodging (Hotel/Motel): Enable if the Lodging option has been purchased (listed on 
MOSS sheet). Lodging and Property Management System are mutually exclusive. 
Maximum ACD Agents: Displays the maximum number of ACD agents enabled, from 
0 through 100, in increments of 5. 
Maximum Devices: Displays the maximum number of user devices enabled, from 0 
through 672, in increments of 24. 
Maximum Flash Timer: Sets the maximum time a set can be on-hook to be recognized 
as a flash. If this time is exceeded, it is recognized as an on-hook hang-up (20 - 150 
ms, in IO ms increments). 
Message Lamp Test Enable: When enabled, allows testing of telephone message 
lamps by the system. 
Message Register Audit: Allows the attendant to print the message register count for 
all rooms that have a count greater than zero. 
Message Reg. Count Additional Supervisions: Allows meter pulses to be counted 
after supervision has been received from an outgoing trunk. 
March 1997 issue 1 Revision 0 4-33  
						

							Customer Data Entry 
Message Register Follows Talker: Allows the last party connected to a trunk to be 
charged with the register count. 
Message Register Zero After Audit: Allows the system to automatically clear all 
message registers after an audit. 
Message Waiting & Message Register Clear Print: If enabled, a message is printed 
on the default printer whenever a message register is cleared or a message waiting 
is canceled. 
Minimum Flash Timer: Sets the minimum time a set must be on-hook before it is 
recognized as a flash (20 - 50 ms, in 10 ms increments). 
MITEL Application Interface: Enable if the MITEL Application Interface Package 
(MAI) was purchased (listed on MOSS sheet). 
Mite1 Options Password: The 8 digit numeric code provided by Mite1 and entered by 
the user. It is required to decode and enable the options selected. 
No Overlap Outpulsing: Forces ARS to collect all dialed digits before outpulsing them 
on a trunk. 
Occupied Room Default Call Restriction: Sets default call restriction for occupied 
rooms; one of INTERNAL, LOCAL or LONG DISTANCE. 
Outgoing Call Restriction: Prevent unauthorized trunkcalls afteraguest haschecked 
out of the room (Hotel/Motel application). 
Property Management System: Enable if Property Management System (PMS) was 
purchased (listed on MOSS sheet). Lodging (Hotel/Motel) and Property Management 
System are mutually exclusive. 
Pseudo Answer Supervision Timer: Sets the time a trunk will wait while providing 
pseudo answer supervision (I 0 - 60 set). 
Receivers Reserved for Non-Auto-Attendant Use: Reserves receivers for standard 
PBX call processing to safeguard against the auto-attendant feature from using all of 
the available receivers. 
Remote Software Download: Displays whether the feature was purchased. Not avail- 
able in this release. 
Room Status: Allows room status statistics to be maintained by the system. 
Room Status Audit: Allows room status printouts. 
Satellite PBX: Enable if the system is to serve as a satellite PBX. 
Single Paging Amplifier: Enable if system has only one paging amplifier output. 
Allows one user at a time to access the paging feature. 
SMDR Indicate Long Calls: Allows the SMDR record to flag calls which are greater 
in duration than 5 minutes. 
4-34 
Issue 1 Revision 0 March 1997  
						

							4.5 This form specifies which tenant groups may be connected together (see Figure 4-5). 
The system allows for a maximum of 25 tenant groups. Each group specifies its own 0 
trunk answering points, attendant answering points and night service status. 6 
3 
> @lo************************ ‘< 02x()*********************** 03~*O********************** ~1 ii 
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3:29 I’M 9-JfiN-97 alarm status = NO RLflRM 
1 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Pi 251 
Switch-hook Flash: Allows stations to flash the switch-hook to access system fea- 
tures. 
System Identity Code: Displays the system identity code from the module on the 
MCCII - five numeric digits. 
System Type: Enter system type ‘ML’. 
Telephone Last Number Redial: Allows telephone users and attendants to redial the 
last manually-dialed number with a single key or using an access code. 
Tone Plan: Sets the system tone plan - one of NA (North America), HK (Hong Kong), 
MX (Mexico), MA (Malaysia) or TW (Taiwan). Not available in this release. 
Vacant/Reserved Room Default Call Restriction: Sets default call restriction for 
vacant/reserved rooms; one of INTERNAL, LOCAL or LONG DISTANCE. 
Verified Account Codes: Enable if verified account codes are to be used. 
Form 05 - Tenant Interconnection Table 
@ltx**o********************* 
05~***O******************** 
06~****0******************* 07~*****O****************** 08~******0***************** (ggx*******o**************** 
jnx********o*************** 
ll%*********o************** 
1zx**********o************* 
@lo************************ 
l- 2- 3- 4-TOP 5-BOTTOM 
6-QUIT ~-TEN~INT NUM 8-DISflLLOW 9- 0- 
Figure 4-5 Form 05 Layout 
Field Description 
Initially, the system interconnects all tenant groups. The asterisk (*) character indicates 
this condition. When the system inhibits tenant group interconnection, it is indicated 
by the period (.) character. The tenant group numbers are listed in the header line and 
the first column. The letter (0) functions as a marker and cannot be modified. 
March 1997 Issue 1 Revision 0 4-35  
						

							Customer Data Entry 
Softkeys 
TENANT NUM: The TENANT NUM softkey allows a user to select a tenant group by 
number. Press the softkey to display the ENTER TENANT GROUP NUM: prompt. 
Enter the 2-digit tenant number (1 to 25) to display the tenant group with a series of 
‘*’ characters (allow interconnection) and ‘.’ characters (disallow interconnection). Con- 
trol cursor movement on the command line with right and left cursor control keys. 
ALLOW/DISALLOW: This softkey has two functions: it enables or disables intercon- 
nection between tenant groups. Pressing the DISALLOW softkey disables the inter- 
connection between the Row Tenant (displayed by the command line) and the Column 
Tenant (highlighted by the cursor) in one direction only. For example, when modifying 
connections for tenant group 5 (the command line displays line 5) and the DISALLOW 
softkey is pressed when the cursor is under the sixth column, then tenant group 5 
cannot call tenant group 6. However, tenant group 6 can still call tenant group 5. Total 
interconnection is inhibited only when a ‘.’ (disallow) character is inserted at row 6 
(tenant group 6) under the fifth column (tenant group 5). The softkey now displays the 
ALLOW prompt. Pressing the ALLOW softkey enables the unidirectional interconnec- 
tion between the selected tenant groups; the ‘*’ character replaces the ‘.’ character. 
Standard softkeys CANCEL, ENTER, BOTTOM, TOP, and QUIT are also provided. 
Form 06 - Tenant Night Switching Control 
4.6 In some systems it is necessary for one attendant to control the night service switch- 
ing of more than one tenant group. This form specifies which tenant groups are 
switched to night service simultaneously and which tenant has control. Note: The sys- 
tem defaults to tenant groups switching to night service independently of each other. 
See Figure 4-6 for the form layout. 
3:31 PM 9-Jfw-97 alarm status = NO fiLfiRM 
01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 
>010 ................. 
< 
02.0::::::: ................ 
03..0 ...................... 
04...0 
..................... 
05....0 .................... 
06.....0 ................... 
07......0 
.................. 
08.......0 ................. 
09........0 
................ 
10.........0 
............... 
ll..........o 
.............. 
lZ...........O ............. 
0100 
....................... 
l- 2- 3- 4-TOP 5-BOTTOM 
6-QUIT 7-TENfiNT NUM 8-SWITCHED 9- 0- 
4-36 Issue 1 Revision 0 March 1997 
Figure 4-6 Form 06 Layout  
						

							Field Description 
Initially, the system inhibits tenant groups from switching each other into night service. 
This condition is indicated by the period (.) character. When the system permits tenant 
groups to switch each other into night service, it is indicated by the asterisk (*) character. 
The tenant group numbers are listed in the header line and the first column. The letter 
(0) functions as a marker and cannot be modified. 
TENANT NUM: The TENANT NUM softkey allows a user to select a tenant group by 
number. Pressing this softkey displays the ENTER TENANT GROUP NUM: prompt. 
Entering the 1- or 2-digit tenant number displays that tenant group with a series of ‘.’ 
characters (single tenant group entry into night service) and ‘*’ characters (multiple 
tenant group entry into night service). Cursor movement on the command line is con- 
trolled by the right and left cursor control keys. 
SWITCHED/NOT SWITCHED: This softkey has two functions: it enables or disables 
multiple tenant group switching into night service. This softkey displays the SWITCHED 
prompt when the cursor is at a period (.) character. Pressing the SWITCHED softkey 
specifies that the tenant group being programmed (as indicated by the row number) 
can switch the other tenant group (as indicated by the column number) into night 
service. The system reflects this modification by replacing the ‘.’ character with the ‘*’ 
character. The softkey now displays the NOT SWITCHED prompt. Pressing the NOT 
SWITCHED softkey specifies that the tenant group being programmed cannot switch 
the other tenant group into night service. The ‘.’ character replaces the ‘*’ character 
and the softkey now displays the SWITCHED prompt. 
The standard softkeys CANCEL, ENTER, BOTTOM, TOP, and QUIT are also provid- 
ed. 
Form 07 - Console Assignments 
4.7 This form specifies the physical location of each attendant console. Refer to Figure 
4-7 for the form layout. The system provides an entry line in Form 07 for each digital 
line circuit in a high power (upper) slot not assigned to a SUPERSETtelephone, 
DATASET, or Music On Hold/Paging Unit. The system can support a maximum of 11 
attendant consoles. There can be no more than four Consoles per Digital Line Card. 
Each attendant console has a Class of Service (COS), a Class of Restriction (COR), 
a tenant group number and an extension number. The extension number enables calls 
between attendant consoles. These calls appear on the INTERNAL softkey. Note that 
the provision of a COR means that attendant consoles are not necessarily toll-allowed 
on all calls. 
March 1997 Issue 1 Revision 0 4-37  
						

							Customer Data Entry 
BflY SLT 1 CGT EXT NIJM cm COR TENFINT COMMENTS 
1 
I 
> 1 @# e3 lee3 81 81 01 < 
1 es 12 3eee ei ei ei 
l- 2- 3- 
6-QUIT 7-ERY/SLT/CCT e-DELETE 5- 
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Figure 4-7 Form 07 Layout 
field Description 
EXT NUM: This field displays the extension number of each attendant console. Calls 
directed to the console’s extension number route to softkey 2 on the attendant console. 
COS: This field lists the Class-of-Service number specification for each console (I to 
50). 
COR: This field lists the Class-of-Restriction number specification for each console (1 
to 25). 
TENANT The tenant group for each attendant console is specified in this field (I to 25). 
COMMENTS: This field is reserved for notes about each console. It contains a maxi- 
mum of 15 alphanumeric characters. The COMMENTS field is stored by the system 
but not used. 
Softkeys 
The standard softkeys BAY/SLT/CCT, CANCEL, DELETE, ENTER, and QUIT are 
provided. 
4-38 
Issue 1 Revision 0 March 1997  
						

							Form 08 - Console LDN Assignments 
4.8 
This form specifies the LDN assignments for the consoles (see Figure 4-8). A maxi- 
mum of nine LDN assignments can be programmed for each attendant console. The 
attendant LDNs are assigned to the softkeys. Console softkey 1 is reserved for the 
RECALL function. Each LDN assignment is identified by a directory number. The di- 
rectory numbers are subject to the same constraints as all Listed Directory Numbers 
(i.e., number conflicts are not allowed). If there are many attendant consoles in one 
tenant group and if “DIAL 0” calls are shared, then a common Listed Directory Num- 
ber must be specified for the consoles. Note that this form is related to the Form 09 
and Form 45 Expand Set Subforms, where LDN keys are programmed for 
subattendants. 
:53 PM le-.JFlN-37 
KEY 
> 
DIR NUtlBER 
1313 
2 1813 LRBE L CCWIHENTS 
INTERNRL 
Figure 4-8 Form 08 Layout 
Field Description 
BAY/SLT/CCT This field specifies the physical location of the attendant console being 
programmed. This form relates to the programmed consoles in Form 07. 
KEY: This field displays the console softkeys 2 through 10 (10 is displayed as 0). The 
KEY field cannot be modified. 
DIR NUMBER: This field is reserved for assigning a directory number for console 
softkeys 2 to 10. This number (a maximum of five digits) links this form to Form 19 
(Call Rerouting Table), and to Form 14 (Non-Dial-In Trunks), where the call type is 
defined for the directory number. An LDN directory number can only appear once per 
console. If it is required that two consoles share the same LDN, then both consoles 
must be in the same tenant group. 
LABEL: This field specifies the actual text that the console LCD displays as softkey 
prompts. The LABEL field provides for a maximum of 12 characters. The label for 
March 1997 Issue 1 Revision 0 4-39  
						

							Customer Data Entry 
console softkey I defaults to RECALL and cannot be modified. The label for console 
softkey 2 defaults to INTERNAL. Softkey 2 is shared between the extension number 
programmed in the DIR NUMBER field and calls directed to the attendant console’s 
extension number (as defined in the EXT NUM field of Form 07, Console Assignments). 
Console softkeys 2 to 10 can be edited. 
COMMENTS: This field further specifies the attendant LDN assignments with text. The 
COMMENTS field has a maximum of 15 characters. It is stored by the system but not 
used. 
Softkeys 
NEXT Pressing the NEXT softkey displays the physical location (bay, slot and circuit 
numbers) of the next programmed attendant console. If the physical location of the 
last programmed console is displayed, then pressing this softkey again displays the 
bay, slot and circuit numbers of the first programmed console- 
The standard softkeys BAY/SLT/CCT, CANCEL, DELETE, ENTER, BOTTOM, TOP, 
and QUIT are also provided. 
Form 09 - StatiorWSUPERSE~Telephones 
4.9 This form assigns stations and SU/?WSE~telephones to the system. See Figure 4-9 
for the form layout. 
7133 PM 9-JRN-97 alarm status q NO flLRRM 
BfiY SLT CCT TEN EXTN COS COR TYP RNNOUNCE NBME flssoc COMMENTS 
1 08 01 1 1801 1 1 
420 P. MOSHER 
1 08 02 1 1802 1 1 430 J. THOMfiS 
1 08 03 1 1803 1 1 410 
1 08 04 1 1804 1 1 410 
1 08 05 1 1805 1 1 410 
1 08 06 1 1806 1 1 430 
1 08 07 1 1807 1 1 410 
1 08 08 1 1808 1 1 410 
1 08 09 1 1809 1 1 410 
1 08 10 1 1810 1 1 
410 
1 08 11 1 1811 1 1 410 
> 1 08 12 1 1812 1 1 
410 < 
1 08 12 1 1812 1 1 
410 
l-MOUE Z-FIND EXT 3-EXPRND SET 4-EXPQND PKM 5-Rf+NGE 
6-QUIT 7-BRY/SLT/CCT 8-DELETE 9-REUIEW 0- 
4-40 Field Description Figure 4-9 Form 09 Layout 
BAY, SLOT and CCT These fields list the physical location number of each station or 
SU/?WSE~telephone. They are generated by the system based on what was entered 
in the PROGRAMMED field of Form 01, System Configuration. This field cannot be 
modified. Issue 1 Revision 0 March 1997