Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

							March 1997 Issue 1 Revision 0 A-3  
						

							Installation Information 
A-4 Issue 1 Revision 0 March 1997  
						

							SX-200@ ML PABX 
Customer 
Data Entry 
l”, @ - Trademark of Mite1 Corporation. 
@ Copyright 1997, Mite1 Corporation. 
Ail rights reserved 
Printed in Canada.  
						

							Customer Data Entry 
NOTICE 
The information contained in this document is believed to be accurate in all 
respects but is not warranted by Mitei Corporation (MITELB). The information is 
subject to change without notice and should not be construed in any way,as a 
commitment by Mite1 or any of its affiliates or subsidiaries. Mite1 and its affiliates 
and subsidiaries assume no responsibility for any errors or omissions in this 
document. Revisions of this document or new editions of it may be issued to 
incorporate such changes. 
SX-200, SUPERSET, SUPERSET 3, SUPERSET 4, SUPERSET 
3DN, SUPERSET 
4DN, 
SUPERSET 401+, SUPERSET 410, SUPERSET 420, SUPERSET430, 
ACD TELEMARKETER, SUPERCONSOLE 1000, MILINK, and LIGHTWARE are 
trademarks or registered trademarks of Mite1 Corporation. 
VT100 is a trademark of Digital Equipment Corp. 
AT&T is a trademark of American Telephone & Telegraph Company. 
CENTREX is a trademark of Western Electric Co. 
Issue 1 Revision 0 March 1997  
						

							1. 
2. 
3. 
4. Table of Contents 
Introduction ......................................................... 1-1 
General 
............................................................... l- 1 
CDE PackageGrouping .................................................. l-l 
Scopeof Document ...................................................... l-l 
Reasonforlssue ........................................................ l- 1 
Disclaimer ............................................................. l-2 
Equipment Used For Customer Data Entry. .......................... 2-1 
ASCllTerminal ......................................................... 2-l 
AttendantConsole.. ..................................................... 2-2 
Levels of Access to Customer Data Entry ..................................... 2-2 
Operation............................................................3- 1 
Load System Software ................................................... 3-l 
CDE Access from a Terminal .............................................. 3-l 
CDE Access from the Attendant Console ..................................... 3-2 
Form Editing ........................................................... 3-3 
General ............................................................. 3-3 
From the Top Level CDE Form .......................................... 3-3 
ExitfromCDE .......................................................... 3-3 
Softkeys Available in Most CDE Forms ....................................... 3-5 
Programming Aids ....................................................... 3-5 
CDE Form Descriptions. ............................................. 4-1 
Form 01 - System Configuration ......... !. ................................. 4-l 
Field Description ...................................................... 4-l 
Softkeys ............................................................ 4-2 
TlTrunkCard ....................................................... 4-2 
Form 02 - Feature Access Codes ........................................... 4-4 
Field Description ...................................................... 4-4 
Softkeys ............................................................ 4-6 
Parameters arranged alphabetically ...................................... 4-6 
Form 03 - COS Define .................................................... 
4-11 
Field Descriptions ..................................................... 4-l 1 
Softkeys ............................................................ 4-12 
Parameters arranged alphabetically ...................................... 4-l 7 
Form 04 - System Options/System Timers .................................... 4-28 
Field Description ...................................................... 4-28 
Softkeys ............................................................ 4-28 
Parameters arranged alphabetically ...................................... 4-31 
Form 05 - Tenant Interconnection Table ...................................... 4-35 
Field Description ...................................................... 4-35 
Softkeys ............................................................ 4-36 
Form 06 - Tenant Night Switching Control .................................... 4-36 
Field Description ...................................................... 4-37 
Softkeys ............................................................ 4-37 
Form 07 - Console Assignments ............................................ 4-37 
Field Description ...................................................... 4-38 
Softkeys ............................................................ 4-38 
Form 08 - Console LDN Assignments ........................................ 4-39 
Field Description ...................................................... 4-39 
Softkeys ............................................................ 4-40 
March 1997 Issue 1 Revision 0  
						

							Customer Data Entry 
Form 09 - Stations/SUPERSETTM Telephones ................................. 
4-40 
Field Description ...................................................... 
4-40 
Softkeys ............................................................ 4-41 
Expand Set and Expand PKM Subforms for Form 09 ............................ 
4-43 
Expand Set Subform .................................................. 4-43 
Expand PKM Subform ................................................. 4-44 
Field Description ...................................................... 4-44 
Softkeys ............................................................ 4-45 
Review List Subform for Form 09 ........................................... 4-50 
Field Descriptions ..................................................... 
4-50 
Softkeys ............................................................ 4-51 
Form 10 - Pickup Groups .................................................. 
4-52 
Field Descriptions ..................................................... 
4-52 
Softkeys ............................................................ 4-52 
Form 11 - Data Circuit Descriptor ........................................... 
4-53 
Field Descriptions ..................................................... 4-53 
Softkeys ............................................................ 4-54 
Data Circuit Descriptor Options SUBFORM ................................... 
4-54 
Field Descriptions ..................................................... 4-54 
Softkeys ............................................................ 4-55 
Parameters .......................................................... 4-56 
Form 12 - Data Assignment ................................................ 
4-60 
Field Descriptions ..................................................... 4-60 
Softkeys 
.......................................................... ..4-6 1 
Form 13 - Trunk Circuit Descriptors .......................................... 4-62 
Field Descriptions ..................................................... 
4-63 
Softkeys ............................................................ 4-63 
Options Subform for Form 13 .............................................. 
4-64 
Field Descriptions ..................................................... 
4-65 
Softkeys ............................................................ 4-65 
Parameters .......................................................... 4-68 
Review List Subform for Form 13 ........................................... 
4-71 
Field Descriptions ..................................................... 
4-71 
Softkeys ............................................................ 4-71 
Form 14 - Non-Dial-In Trunks .............................................. 
4-72 
Field Descriptions ..................................................... 
4-72 
Softkeys ............................................................ 4-73 
Form 15 - Dial-In Trunks .................................................. 
4-74 
Field Descriptions ..................................................... 4-74 
Softkeys ............................................................ 4-75 
Form 16 - Trunk Groups .................................................. 4-76 
Field Descriptions ..................................................... 
4-76 
Softkeys ............................................................ 4-76 
Form 17 - Hunt Groups ................................................... 4-78 
Field Descriptions ..................................................... 4-78 
Softkeys ............................................................ 4-78 
Option Parameters .................................................... 4-80 
Form 18 - Miscellaneous System Ports ....................................... 
4-83 
Field Descriptions ..................................................... 4-83 
Softkeys ............................................................ 4-84 
Form 19 - Call Rerouting Table ............................................. 
4-85 
Field Descriptions ..................................................... 4-85 
Softkeys ............................................................ 4-87 
Form 20 - ARS: Class of Restriction Groups ................................... 
4-88 
Field Descriptions ..................................................... 
4-88 
iv Issue 1 Revision 0 March 1997  
						

							Table of Contents 
Softkeys ............................................................ 4-%8 
Form 21 - ARS: Day Zone Definition ......................................... 4-89 
Field Descriptions ..................................................... 4-89 
Softkeys ............................................................ 4-89 
Form 22 - ARS: Modified Digit Table ......................................... 4-90 
Field Descriptions ..................................................... 4-90 
Softkeys ............................................................ 4-91 
Form 23 - ARS: Route Definition ............................................ 4-91 
Field Descriptions ..................................................... 4-91 
Softkeys ............................................................ 4-92 
Form 24 - ARS: Route Lists ................................................ 4-92 
Field Descriptions ..................................................... 4-93 
Softkeys ............................................................ 4-93 
Form 25 - ARS: Route Plans ............................................... 4-94 
Field Descriptions ..................................................... 4-94 
Softkeys ............................................................ 4-94 
Form 26 - ARS: Digit Strings ............................................... 4-9.5 
Field Descriptions ..................................................... 4-95 
Softkeys ............................................................ 4-96 
Digit Strings Subform For Form 26 .......................................... 4-96 
Field Descriptions ..................................................... 4-97 
Softkeys ............................................................ 4-97 
Form 27 - ARS: Maximum Dialed Digits ...................................... 4-99 
Field Descriptions ..................................................... 4-99 
Softkeys ............................................................ 4-99 
Form 28 - Form Access Restriction Definition .................................. 4-l 00 
Field Descriptions ..................................................... 4-l 00 
Softkeys .......................................................... ..4-10 0 
Form 29 - DTE Profile .................................................... 4-101 
Field Descriptions ..................................................... 4-l 02 
Softkeys .......................................................... ..4-10 2 
Options Subform For Form 29 .............................................. 4-102 
Field Descriptions ..................................................... 4-l 03 
Softkeys .......................................................... ..4-10 3 
Parameters..........................................................4-10 3 
Review List SUBFORM for Form 29 ......................................... 4-104 
Field Descriptions ..................................................... 4-l 04 
Softkeys .......................................................... ..4-10 5 
Form 30 - Device Interconnection Table ...................................... 4-l 05 
Field Descriptions ..................................................... 4-l 05 
Softkeys .......................................................... ..4-10 5 
Review List Subform for Form 30 ........................................... 4-l 06 
Field Descriptions ..................................................... 4-l 06 
Form 31 - System Abbreviated Dial Entry ..................................... 4-107 
Field Descriptions ..................................................... 4-l 07 
Softkeys .......................................................... ..4-10 8 
Form 32 - Customer Data Print ............................................. 4-108 
Field Descriptions ..................................................... 4-l 09 
Softkeys .......................................................... ..4-10 9 
Form 33 -Account Code Entry ............................................. 4-110 
Field Descriptions ..................................................... 4-l 10 
Softkeys .......................................................... ..4-111 
Form 34 - Directed IO .................................................... 4-l 12 
Field Descriptions ..................................................... 4-l 12 
Softkeys .......................................................... ..4-113 
March 1997 Issue 1 Revision 0 
V  
						

							Customer Data Entry 
Form 35 - Global Find Access Code ......................................... 4-l 15 
Field Descriptions ..................................................... 4-l 1.5 
Softkeys ............................. ..-............................4-115 
Form 36 - Modem Assignment ............................................. 4-l 16 
Field Descriptions ..................................................... 4-l 16 
Softkeys ............................................................ 4-117 
Form 37 - Guest RM SWEFISE7Keys Template .............................. 4-l 18 
Field Descriptions ..................................................... 4-l 18 
Softkeys .......................................................... ..4-118 
Form 38 - ACD Keys Template ............................................. 4-119 
Field Descriptions ..................................................... 4-l 20 
Softkeys ............................................................ 4-120 
Form 39 - ACD Agent Groups .............................................. 4-121 
Field Descriptions ..................................................... 4-l 21 
Softkeys .......................................................... ..4-12 1 
Options Subform for Form 39 .............................................. 4-122 
Field Descriptions ..................................................... 4-122 
Softkeys ............................................................ 4-123 
Parameters.. ...................................................... ..4-12 3 
Form 40 - ACD Supervisors ................................................ 4-123 
Field Descriptions ..................................................... 4-124 
Softkeys .......................................................... ..4-12 4 
Expand Sub-form for Form 40 .............................................. 4-125 
Field Descriptions ..................................................... 4-125 
Softkeys ............................................................ 4-125 
Form41 -ACD Path ..................................................... 4-126 
Field Descriptions ..................................................... 4-l 26 
Softkeys ................................ ..~.........................4-12 7 
Parameters.. ...................................................... ..4-12 7 
Form 42 - Tl Link Descriptors .............................................. 4-129 
Field Descriptions ..................................................... 4-l 29 
Softkeys .......................................................... ..4-12 9 
Link Descriptor Options Subform for Form 42 .................................. 4-l 30 
Field Descriptions ..................................................... 4-l 30 
Softkeys ..~~~.........~.~...........................................4-13 0 
Parameters.. ...................................................... ..4-13 1 
Form 43 - Tl Link Assignment .............................................. 4-l 32 
Field Descriptions ..................................................... 4-l 32 
Softkeys ............................................................ 4-132 
Form 44 - Tl Network Sync ................................................ 4-l 33 
Field Descriptions ..................................................... 4-l 33 
Softkeys ............................................................ 4-133 
Form 45 - Key System Telephones .......................................... 4-l 34 
Field Descriptions ..................................................... 4-l 34 
Softkeys ............................................................ 4-135 
Expand Set Subform and Expand PKM Subform for Form 45 ..................... 4-136 
Expand SetSubform .................................................. 4-136 
Expand PKMSubform ................................................. 4-137 
Field Descriptions ..................................................... 4-l 37 
Softkeys .......................................................... ..4-13 8 
Review Subform (SET APP) for Form 45 ..................................... 
4-l 41 
Field Descriptions ..................................................... 4-141 
Softkeys ............................................................ 4-142 
Review Subform (PAGING GROUP) for Form 45 ............................... 4-142 
Field Descriptions ..................................................... 4-142 
Issue 1 Revision 0 March 1997  
						

							Table of Contents 
Softkeys .......................................................... ..4-14 3 
Form 46 - Key System Toll Control .......................................... 4-144 
Field Descriptions ..................................................... 4-l 44 
Softkeys ............................................................ 4-144 
Appendix A - Programming Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-I 
Appendix B - Blank CDE Forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-I 
Figure 2-l 
Figure 2-2 
Figure 3-l 
Figure 3-2 
Figure 4-l 
Figure 4-2 
Figure 4-3 
Figure 4-4 
Figure 4-5 
Figure 4-6 
Figure 4-7 
Figure 4-8 
Figure 4-9 
Figure 4-10 
Figure 4-l 1 
Figure 4-12 
Figure 4-l 3 
Figure 4-14 
Figure 4-15 
Figure 4-16 
Figure 4-17 
Figure 4-18 
Figure 4-19 
Figure 4-20 
Figure 4-21 
Figure 4-22 
Figure 4-23 
Figure 4-24 
Figure 4-25 
Figure 4-26 
Figure 4-27 
Figure 4-28 
Figure 4-29 
Figure 4-30 
Figure 4-31 
Figure 4-32 
Figure 4-33 
Figure 4-34 
Figure 4-35 CDE Terminal/PC Display Areas .................................. 2-l 
CDE Console Display Areas ...................................... 2-2 
CDETop Level Form ............................................ 3-2 
Available Forms: Attendant Console Display ......................... 3-3 
Form01 Layout ................................................ 4-2 
Form 02 Layout ................................................ 4-4 
FormO3Layout................................................4-11 
Form 04 Layout ................................................ 4-2e 
Form05 Layout ................................................ 4-35 
Form06 Layout ................................................ 4-36 
Form07 Layout ................................................ 4-38 
Form08 Layout ................................................ 4-39 
Form09 Layout ................................................ 4-40 
Form 09 Expand Set Subform Layout ............................... 4-43 
Form 09 Expand PKM Subform Layout ............................. 4-44 
PKM Key Numbers ............................................. 4-48 
SWEWE~Telephone Key Numbers .............................. 4-49 
Form 09 Review List Subform Layout ............................... 4-50 
FormlOLayout................................................4-5 2 
Form11 Layout................................................4-5 3 
Select Options Subform Layout ................................... 4-54 
Forml2Layout................................................4-6 0 
Forml3Layout.. .............................................. 4-62 
Select Option Subform Layout .................................... 4-64 
Form 13 Review List Subform Layout ............................... 4-71 
FormI4Layout.. .............................................. 4-72 
Forml5Layout................................................4-7 4 
Forml6Layout.. .............................................. 4-76 
Forml7Layout................................................4-7 8 
Recording Hunt Group Options Subform Layout ...................... 4-81 
Auto Attendant Hunt Group Options Subform Layout ................... 4-81 
Station / Set Hunt Group Options Subform Layout ..................... 4-82 
RABTOS Hunt Group Options Subform Layout ....................... 4-82 
Forml8Layout.. .............................................. 4-83 
Forml9Layout.. .............................................. 4-85 
Form20 Layout ................................................ 4-88 
Form21 Layout ................................................ 4-89 
Form22 Layout ................................................ 4-90 
Form23 Layout ................................................ 4-91 
March 1997 Issue 1 Revision 0 vii 
List of Figures  
						

							Customer Data Entry 
Figure 4-36 Form24 Layout ................................................ 4-92 
Figure 4-37 Form25 Layout ................................................ 4-94 
Figure 4-38 Form26 Layout ................................................ 4-95 
Figure 4-39 Digit Strings Subform Layout. ..................................... 4-96 
Figure 4-40 Form27 Layout ................................................ 4-99 
Figure 4-41 Form28Layout 
.............................................. ..4-10 0 
Figure 4-42 Form29 Layout ................................................ 4-101 
Figure 4-43 Options Subform Layout ......................................... 4-l 02 
Figure 4-44 Review List Subform Layout ...................................... 4-104 
Figure 4-45 Form3OLayout .............................................. ..4-10 5 
Figure 4-46 Review List Subform Layout ...................................... 4-l 06 
Figure 4-47 Form31 Layout 
.............................................. ..4-10 7 
Figure 4-48 Form32Layout .............................................. ..4-10 8 
Figure 4-49 Form33Layout 
.............................................. ..4-110 
Figure 4-50 Form34Layout 
.............................................. ..4-112 
Figure 4-51 Form35Layout .............................................. ..4-115 
Figure 4-52 Form36Layout 
.............................................. ..4-116 
Figure 4-53 Form37Layout 
.............................................. ..4-118 
Figure 4-54 Form38Layout .............................................. ..4-119 
Figure 4-55 Form39Layout 
.............................................. ..4-12 1 
Figure 4-56 Option Subform Layout .......................................... 4-122 
Figure 4-57 Form40 Layout ................................................ 4-123 
Figure 4-58 ExpandSubformLayout 
....................................... ..4-12 5 
Figure 4-59 Form41 Layout ................................................ 4-126 
Figure 4-60 Form42 Layout ................................................ 4-129 
Figure 4-61 Link Descriptor Options Subform Layout ............................. 4-130 
Figure 4-62 Form43Layout 
.............................................. ..4-13 2 
Figure 4-63 Form44Layout .............................................. ..4-13 3 
Figure 4-64 Form45Layout .............................................. ..4-13 4 
Figure 4-65 Expand Set Subform Layout ...................................... 
4-136 
Figure 4-66 Form 45 Expand PKM Subform Layout .............................. 4-137 
Figure 4-67 Review (Set App) Subform Layout ................................. 4-141 
Figure 4-68 Review (Paging Group) Subform Layout. ............................ 4-143 
Figure 4-69 Form46 Layout ................................................ 4-144 
List of Tables 
Table 3-l Customer Data Entry Forms ...................................... 3-4 
Table 4-l Feature Access Codes .......................................... 4-5 
Table 4-2 Class Of Service Options ........................................ 4-l 3 
Table 4-3 System Options and Timers ...................................... 4-30 
Table 4-4 Installed SUPE/Z%~vs Programmed Device Type .................... 4-43 
Table 4-5 Data Circuit Descriptor Options .................................... 4-55 
Table 4-6 Data Communication Abbreviations ................................ 4-55 
Table 4-7 TrunkOptions ................................................. 4-65 
Table 4-8 Miscellaneous System Ports Entry Number Designations ............... 4-84 
Table 4-9 Call Rerouting Options .......................................... 4-86 
Table 4-l 0 Available Softkeys .............................................. 4-l 13 
Table A-l Programming Error Messages ..................................... A-l 
..! 
VIII Issue 1 Revision 0 March 1997