Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide
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4 CDE Form Descriptions NOTE: Programming can be done in any order, however, Form 4 must be com- pleted to enable purchased software options. Form 01 - System Configuration 4.1 This form specifies the intended location of each peripheral card for the system (see Figure 4-l). If the peripheral cards are installed before the system is programmed, this form enables the configuration of the system according to the actual installation. If the system is programmed prior to the peripheral card installation, this form acts as a guide during the installation process. If the installed card type does not match the card type in the PROGRAMMED field, then that device does not function, and the card alarm LED will flash. When the system is programmed, the CDE software uses the PROGRAMMED field of this form to generate a list of physical location (bay, slot and circuit) numbers that can be programmed in subsequent forms. These forms include: l Form 07, l Form 08, . Form 09, . Form 12, l Form 14, l Form 15, l Form 18, l Form 36, l Form 43, l Form 44, l Form 45, Console Assignments Attendant LDN Assignments Station and SUPERSET Telephones Data Assignment Non-Dial-In Trunks Dial-In Trunks Miscellaneous System Ports Modem Assignment Tl Link Assignment Tl Network Synchronization Key System Telephones When a device is assigned to a physical location, the system first checks the appro- priate card type in this form. Field Description BAY, SLT and CCT These fields specify the physical location of each card type. The circuit number represents the physical location of each module on the Universal Card. PROGRAMMED: Specifies the intended location of the required card types. Data can be assigned to the PROGRAMMED field before the cards are installed. INSTALLED: The data in the INSTALLED field reflects the actual installed cards. The system updates this field; the installer cannot edit it. COMMENTS: This field stores additional data (a maximum of 20 characters), for the programmer’s reference. The system does not use this information for call processing. March 1997 Issue 1 Revision 0 4-l
Customer Data Entty 2:51 FM 9-JRN-97 alarm status = NO RLflRM BflY SLT CCT FROGRRMMED INSTRLLED COMMENTS > 01 01 - ONS LINE CRRD ONS LINE CfrRD < 01 02 - 01 03 - 01 04 - 01 05 - 01 06 - 11 TRUNK CfiRD 01 07 - 01 08 - DIGITRL LINE CRRD DIGIlflL LINE CfiRD 02 01 - 02 02 - 02 03 - 02 04 - 01 01 - ONS LINE CRRD ONS LINE CfiRD l-LINE CRRDS Z-TRUNK CRRDS 3-UNIUERSRL rt-NODE TYPE 5-CONFIGURE 6-QUIT 7-BRY/SLT,‘CCT 8-DELETE 9-UERIFY Df-lTD 0- Figure 4-l Form 01 Layout Softkeys LINE CARDS: Programs the selected card slot as a line card. Available line cards are ONS LINE, OPS LINE (see Note), DIGITAL LINE, and COV LINE. Press the desired line card softkey and then the ENTER softkeym The selected card type is displayed in the PROGRAMMED field. Note: The OPS and COV cards are high power cards and are restricted to the upper slots. When a console is installed on a Digital Line Card, it also must be in a high powered slot. TRUNK CARDS: Programs the selected card slot as a trunkcard. Available trunkcards are LS/GS TRUNK, Tl TRUNK (See following paragraph for conditions), and 6 CCT DID (See Note). Press the desired trunk card softkey and then the ENTER softkey. The selected card type is displayed in the PROGRAMMED field. Note: The 6 CCT DID card is a high power card and is restricted to the upper slots. The system generates an error message if an attempt is made to program it in a lower slot. Tl Trunk Card The following condition applies: l Systems may program two Tl Trunk Cards (slots 5 and 6). UNIVERSAL: Designates that card slot as the Universal Card. Three further softkeys are presented for the programming of the Universal card modules: MUSIC PAGER, E&M MODULE, and CONSOLE. Note that the Universal Card can only be assigned to those card slots rated for high power consumption (these are denoted by a square symbol on the card shelf; low power slots are denoted by a circle symbol). 4-2 Issue 1 Revision 0 March 1997
Note: The system automatically programs DTMF Receivers where they are installed, provided nothing is already programmed for that circuit. These circuits must be in place in order to program night bell relays and alarms in CDE Form 18. MUSIC PAGER: Programs the selected module as a Music on Hold/Pager Mod- ule. The PROGRAMMED field displays MUSIC PAGER MODULE. Each MOH/Pager Module has a power rating of I. Therefore, a Universal Card can support four of these modules. E&M MODULE: Programs the selected module as an E&M module. The PRO- GRAMMED field displays E&M. Each E&M module has a power rating of 3 (a maximum of three per Universal Card). NODE TYPE: Define the NODE TYPE as PER. CONFIGURE: Configure should only be performed with new installations. Before the system can function properly, the PROGRAMMED field must match the INSTALLED field. Pressing the CONFIGURE softkey matches the PROGRAMMED field to the INSTALLED field. Note that devices can be assigned to the cards in the PRO- GRAMMED field but the card type cannot change. The CONFIGURE softkey cannot be pressed if any device is specified (e.g., defining a station in Form 09, Station/ SU/?%SE~Telephones). When a new peripheral card is added to the system, it is necessary to manually update the PROGRAMMED field. The INSTALLED field up- dates upon exiting and re-entering this form. VERIFY DATA: Pressing the VERIFY DATA softkey begins a series of system tests on the database. The command line displays a message as each test completes successfully. These messages are: PLID TO SWID CONVERSION SUCCESSa ALL RECEIVERS ARE IN VALID STATES ALL HUNT GROUPS ARJZ VALID ALL TRUNK GROUPS ARE VALID ALL PICKUP GROUPS ARE VALID ALL SUPERSET KEYS ARE VALID ALL TRUNK NUMBERS ARE VALID If a test fails, the command line displays an error message and creates a maintenance log. Refer to the Tro&/eshooting Practice. When all tests are complete, the form reverts to the original softkey display. The standard softkeys BAY/SLT/CCT, CANCEL, DELETE, ENTER, **MORE** and QUIT are also provided. Note: Before a card can be deleted, any devices programmed on the card, or associated with circuits on the card must be deleted or disassociated first, using the appropriate form. March 1997 Issue 1 Revision 0 4-3
Customer Data Entry Form 02 - Feature Access Codes 4.2 This form specifies the Feature Access Codes for the system (see Figure 4-2). Fea- ture Access Codes can be a maximum of five digits (except Callback Busy and Executive Busy Override access codes which must be only one digit). Generally, the codes must be unique; they cannot match any listed directory number or other access code in the system (two exceptions: the Callback Busy and Executive Busy Override access codes). See Table 4-l for a complete list of the features which can be as- signed an access code. To check assigned access codes, refer to Form 35, Global Find Access Code. The system updates this form each time a code is entered during CDE. 8:31 PM 9-JfiN-97 alarm status = NO fiLfiRM Call Forwarding - fill Calls Call Forwarding - Internal Only Call Forwarding - External Only Call Forwarding - I’m Here Call Forwarding - Cancel I’m Here Dial Call Pickup Directed Call Pickup Do Not Disturb I I Figure 4-2 Form 02 Layout Field Description FEATURE: Lists the feature numbers in numerical order. The FEATURE field cannot be modified. FEATURE NAME: Lists the names of the features. The FEATURE NAME field cannot be modified. When RESERVED appears in this field instead of the feature name, the feature is not available. ACCESS CODE: Displays the access code for each feature. 4-4 Issue 1 Revision 0 March 1997
, Table 4-l Feature Access Codes Feature Numbers For LIGHTWARE 16 ML Feature Names 01 1 Account Code Access 1 Auto-Answer Activation 02 03 Call Forwarding - All Calls 04 Call Forwardino - Internal Onlv 05 1 Call Forwarding - External Only 1 Call Forwarding - I’m Here 06 07 Call Forwarding - Cancel I’m Here 08 Dial Call Pickup 09 1 Directed Call Pickup 1 Do Not Disturb IO 11 Extension General Attendant Access 12 Paging Access To Default Zone(s) 1 Paging Access To Specific Zones 1 TAFAS - Any 15 TAFAS - Local Tenant 16 Hold Pickup Access (Attendant Hold Slots) 17 1 Console Lockout Access Code 18 Maintenance Functions (Test Line) 19 Direct Inward System Access 20 Callback Busy 1 Call Hold 22 Call Hold Retrieve (Local) 23 Call Hold Retrieve (Remote) 24 1 Abbreviated Dial Access 1 Clear All Features 25 26 SUPERSET 4 Telephone Loopback Test 27 Tone Demonstration 1 ADL Call Setup 29 ADL Disconnect 30 Last Number Redial 31 Executive Busy Override 32 Automatic Wakeup 33 Call Park 34 Node ID 35 Maid In Room 36 SUPERSET 4 Tel. Room Status Display Page 1 of 2 March 1997 Issue 1 Revision 0 4-5
Customer Data Entry Table 4-l Feature Access Codes (continued) Feature Numbers For L/GWM’ARE 16 ML Feature Names 37 Direct To ARS 38 UCD Agent Login I Logout 39 Analogue Network Accept Caller’s Extension 40 SUPERSET 4 Tel. Maid in Room Status Display 41 Send Message 42 Call Message Sender of Oldest Message 43 Callback - No Answer 44 ACD Login I Logout 45 ACD Silent Monitorina 46 Flash Over Trunk 47 Program Feature Key 48 Key System - Direct Paging Access r 49 Key System - Group Page Meet-Me-Answer 50 Key System - Direct CO Line Select 51 Key System - Store Personal Speed Call 52 Key System - Retrieve Personal Speed Call 53 Double Flash Over Trunk Page 2 of 2 Softkeys FEATURE NUM: Allows the user to select a Feature Access Code by number. Pressing this key clears the command line and positions the cursor after the ENTER FEATURE NUM: prompt. Entering the I - or 2-digit feature number displays that access code with its name on the command line. The cursor moves to the start of the ACCESS CODE field on the command line ready for a new access code entry. The standard softkeys CANCEL, DELETE, ENTER, BOlTOM, TOP, and QUIT are also provided, where applicable. Parameters arranged alphabetically The following are not feature descriptions; refer to Features IJescri@on /+actjce for complete descriptions. Abbreviated Dial Access (24): Allows users to dial pre-programmed index numbers rather than having to dial entire digit strings (which can be up to 26 digits in length). The original numbers and their corresponding index numbers must be programmed into Form 31 - System Abbreviated Dial. Account Code Access (01): This code is dialed prior to the entry of an independent account code. 4-6 Issue 1 Revision 0 March 1997
ACD Login/Logout (44): Allows an ACD position to log in and out at a SUPERSET telephone. Refer to the ACD TELEMARKETER@ Application Package Practice for further details. ACD Silent Monitoring (45): Allows an ACD supervisor to silently monitor calls of ACD agents. Refer to the ACD TELEMARKETER Application Package Practice for further details. ADL Call Setup (28): Allows an Associated Data Line (ADL) configured extension to originate a data call. Refer to the Features Description Practice for further information. ADL Disconnect (29): Allows an ADL configured extension to disconnect a data call. Refer to the Features Description Practice for further information. Analog Network Access Callers Extension (39): Used by the system to display caller’s extension numbers on display sets during cross-node network calls. This code is entered into the ARS: Modified Digit Table. Refer to the Features Description Prac- tice, under “Analog Networking”, for further information. Auto-Answer Activation (02): This code is dialed prior to the activation (dial I), or deactivation (dial 2) of the Auto Answer feature. Automatic Wakeup (32): Allows an extension user to set up a wakeup call without talking to an attendant. The user dials the Automatic Wakeup code, followed by the time (in 24-hour format - 2 hour digits followed by 2 minute digits). Callback Busy (20): Allows an extension to set a callback on another (busy) extension. The user then hangs up. Callback - No Answer (43): Allows an extension to set a callback on an extension that does not answer, while listening to ringback. Call Forwarding -All Calls (03): Allows an extension to forward internal and external calls either: ALWAYS (dial Ol), BUSY (dial 02), NO ANSWER (dial 03) or BUSY/NO ANSWER (dial 04). This is available when COS Option 260 - Call Forward InternaVEx- ternal Split is disabled. The NO ANSWER option allows an extension to forward calls that are not answered within a selected time-out period. Call Forwarding - Cancel I’m Here (07): Allows a station user to cancel Call Forward- ing - I’m Here, from the other station. Call Forwarding - External Only (05): Allows an extension to forward external calls either: ALWAYS (dial 01), BUSY (dial 02), NO ANSWER (dial 03) or BUSY/NO AN- SWER (dial 04). This is available when COS Option 260 - Call Forward InternaVEx- ternal Split is enabled. Call Forwarding - I’m Here (06): Allows an extension to redirect its calls to another extension from that other extension. Call Forwarding - Internal Only (04): Allows an extension to forward internal calls either: ALWAYS (dial 01), BUSY (dial 02), NO ANSWER (dial 03) or BUSY/NO AN- SWER (dial 04). This is available when COS Option 260 - Call Forward InternaVEx- ternal Split is enabled. March 1997 Issue 1 Revision 0 4-7
Customer Data Entry Call Hold (21): Allows an extension to put a call on hold and go on-hook. The extension may then be used to make other calls. Call Hold Retrieve - Local (22): Allows a user to retrieve a held call at the extension where the call was originally held. Call Hold Retrieve - Remote (23): Allows a user to retrieve a held call from any extension. The user must dial the Call Hold Retrieve - Remote Feature Access Code, followed by the number of the extension where the call was originally held. Call Message Sender of Oldest Message (42): Allows an extension to call the sender of the oldest message without having to dial the extension number. Call Park (33): Allows an extension to park an active call, and go on-hook. The exten- sion may not make other calls, but may access paging equipment. Clear All Features (25): Allows the user to clear features currently activated at the extension with a single access code. The features affected are: all flavors of Call Forwarding, Do Not Disturb and Callbacks. Console Lockout Access Code (17): Allows an attendant to render the console “harmless” (typically, while left unattended). The console is returned to its normal state by re-entering the code. Dial Call Pickup (08): Allows a station to retrieve calls ringing other stations in the same pickup group. Stations using this feature must be programmed in Form 10 - Pickup Groups. Directed Call Pickup (09): Allows a station to retrieve calls ringing other stations. The user must dial the access code, followed by the extension number of the ringing station. Direct Inward System Access (19): This is the DISA security code. Refer to the Features Description Practice, under Trunk Operation - D/SA, for further information. Direct To ARS (37): Allows an extension to access ARS immediately, without dialing ARS leading digits. The system automatically dials the Direct To ARS code upon the set going off-hook, or after an account code. Do Not Disturb (10): Allows a station to prevent any incoming calls from ringing. The calling party receives whatever is programmed in Form 19 - Call Rerouting Table. This code is dialed prior to the activation (dial I), or deactivation (dial 2) code. Double Flash Over Trunk (53): Allows a Centrex extension to be reconnected to the CENTREX extension that it put on softhold while attempting to reach a second CENTREX extension. Executive Busy Override (31): Allows an extension to override busy extensions by dialing a single code while listening to busy tone. Extension General Attendant Access (11): This code (usually 0) allows a station to access an attendant directly, without knowing the specific extension number or an LDN number of a specific attendant as defined in CDE Form 19. 4-8 Issue 1 Revision 0 March 1997
Flash Over Trunk (46): Allows an extension to access Central Office CENTREXTM features (sends a flash out over a trunk). Hold Pickup Access (16): Allows a station to connect to a held call in an attendant console hold slot. Typically, the attendant will relay the digits to dial: the Hold Pickup Access code, the console/subattendant ID number, followed by the hold slot number, through the system’s zone paging equipment. Key System - Direct CO Line Select (50): Allows a key system extension to access a specific trunk. The user dials the code, followed by the trunk number. Key System - Direct Paging (48): Allows a key system set to directly page another (idle) key system set through the set’s speaker. The user can page a specific set, or the entire page group. Page groups are programmed in Form 45 - Key System Tele- phones. Key System - Group Page - Meet Me Answer (49): Allows a key system extension to respond to a group page by dialing a single access code. Key System - Store Personal Speed Call (51): Allows a key system extension to store up to 5 dial access personal speed call numbers. Key System - Retrieve Personal Speed Call (52): Allows a key system extension to make a call using previously stored dial access Personal Speed Call numbers. Last Number Redial(30): Allows an extension to use the Last Number Redial feature. Maid In Room (35): Allows a maid to change the status of the room using the telephone in the room. The maid dials the Maid In Room code, followed by one of: l-maid in room, 2-maid not in room, 3-room clean, 4-room to be inspected. Maintenance Functions (18): Allows the test line telephone to access the available test line functions. Refer to the Genera/ Maintenance hformation Practice for further details. Node ID (34): Allows a uniform numbering plan in a network of systems. Refer to “Analog Networking” in the Features Description Practice for further information. Paging Access to Default Zones (12): Allows a station to access the default paging zone equipment. The paging equipment must be programmed in Form 18 - Miscella- neous System Ports, and COS Option 312 must be set to a default value. Paging Access to Specific Zones (13): Allows a station to access specific paging zones. The access code is dialed, followed by the number corresponding to the paging zone number. The station must have access to the zone(s) via COS Options 303 through 311 (paging zone I through 9). Program Feature Key (47): Allows users of SUPERSET 410TM, SUPERSET 420TM, and SUPERSET 430TM sets to program feature keys on their own sets, from their own sets. This eliminates the need to access CDE through the console or terminal interface to make these changes. Send Message (41): Allows an extension user to send a message to another exten- sion. The message is in the form of one of: a flashing lamp, a display indication, or a March 1997 Issue 1 Revision 0 4-9
Customer Data Entry distinctive ringing pattern. Refer to the Features DescH@on Practice, under “Messag- ing - Call Me Back”, for further information. SUPERSET 4 Maid In Room Status Display (40): Allows a SUPERSET 420 or SUPERSET 430 station to view room status information. SUPERSET 4 Room Status Display (36): Allows SUPERSET 420 and SUPERSET 430 users to view room status information. Refer to the /iote//Mote/ Fea- ture Package Descriptjon Practice for further information. SUPERSET4Telephone LoopbackTest (26): Allows a SUPERSET4telephone user to perform a loopback test on the set. Going on-hook terminates the test. TAFAS -Any (14): Allows a station to answer incoming calls ringing at common alerting devices (night bells) in any tenant group, provided COS option 248 has been enabled. TAFAS - Local Tenant (15): Allows a station to answer incoming calls ringing at com- mon aleding devices (night bells) within the station’s tenant group, provided COS option 249 has been enabled. Tone Demonstration (27): Allows a user to listen to all of the possible tones available on the system. Going on-hook terminates the demonstration. UCD Agent LogidLogout (38): Allows a UCD agent to log in and out of a UCD agent hunt group, to control the arrival of calls from the hunt group. This code is dialed prior to the login (dial I), or logout (dial 2) code. 4-10 Issue 1 Revision 0 March 1997