Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

							, 1 Introduction 
General 
1.1 After the successful mechanical installation of the PABX (refer to the /~~~&//a~~on 
/r~~o~rna~ion Practice), the system is ready for programming. This practice describes 
the Customer Data Entry (CDE) package and outlines the procedures for entering 
customer data entry mode. 
CDE Package Grouping 
1.2 The system is programmed in groups. Classes of service group together users with 
the same COS restrictions. Pickup groups assemble users in a department. Hunt 
groups classify users together with a common knowledge about how to handle certain 
calls. Trunks are grouped together with common incoming answering points and com- 
mon outgoing characteristics. 
Tenant groups also relate to this grouping theme. Tenant groups facilitate separate 
attendant services for different areas of a corporation. These services include handling 
“DIAL 0” calls locally, routing and recalling incoming trunk calls as required and locally 
switching to night service mode. 
One variant of this multi-tenant operation occurs when each group may be separate 
customers that cannot access each other’s trunks. Another variant occurs when DID 
trunk service handles incoming calls into a number of different customers. For this 
plan, each customer requires identification of its incoming calls. 
Scope of Document 
1.3 This is a programming guide - the document does not describe the PABX features. 
Refer to the Features Desc/7@ion Practice, for complete descriptions of all features. 
Reason for Issue 
I 34 This Section has been issued to describe customer data entry procedures and forms 
for LIGHWARETM 16 ML software. 
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							Customer Data Entry 
Disclaimer 
The following products have been manufacture discontinued by Mitel. These products 
are supported but not described in SX-200@ ML Practices: 
l SUPERSET 3TM and SUPERSET 4@ telephone sets 
l SUPERSET 3DNTM and SUPERSET 4DNTM telephone sets 
l DATASET 1101 data cartridge 
l SUPERSETTM DSS module. 
The following products and peripheral devices are not supported on the SX-200 ML 
PABX and are not described in SX-200 ML Practices: 
Modem Interconnect Panel 
DATASET 1102 Rack-mounted Dataset 
DATASET 2102 Rack-mounted Dataset 
DATACABINET 9000 data cabinet 
DATASHELF 9100 datashelf 
ISDN Node 
Fiber Interface Module (and associated products) 
Peripheral Node 
LCD Console (and Console module for Universal Card). 
l-2 
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							2 Equipment Used For 
Customer Data Entry 
The programming of the database is supported by three devices: the attendant console, 
an ASCII CRT terminal (VTiOOTM compatible), and a PC. 
ASCII Terminal 
2.1 
A terminal or PC is required for remote programming. A modem is connected to the 
REMOTE (DCE) connector on the cabinet’s lower rear panel. The modem is connect- 
ed, usually by telephone, to a modem connected to the remote terminal. 
The terminal or PC can also be used for local programming; the terminal is connected 
via an RS-232 connection to the LOCAL (DTE) connector on the maintenance panel. 
Note: The PABX has a maintenance connector located on the rear of the cabinet. 
A VT1 00 compatible terminal or PC displays the full screen version of the CDE forms. 
Forms consist of a header line, 12 lines of data, the command line, and two rows of 
softkeys which are selected by pressing ESC and the softkey number (I to 9 and 0). 
Figure 2-i shows the 4 main areas of a typical CDE form on a terminal interface or PC: 
1. The column title area is used to title the columns of information in the CDE form. 
2. The display area is used to display up to 12 lines of information. The cursor (the 
line of data between the 2 angle brackets > and c) points to the line of information 
which may be modified. 
3. The cursor line area repeats the line of data marked by the cursor, and contains 
data which may be modified. 
4. The softkey area is usually 2 lines, and contains the softkeys used to perform 
actions within the form. 
Column Title Area - 
Display Area h 
Cursor Line .-b 
1 2 3 4 5 
Softkey Area h 
6 I 8 9 0 
I 
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Figure 2-l CDE Terminal/PC Display Areas 
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							Customer Data Entry 
Attendant Console 
2.2 on-site customer data entry can be performed via the attendant console. The con- 
sole’s softkeys and display facilitate this task. The display has four lines of 80 
characters. These lines are: the header line, the command line (which displays the 
data that can be edited) and two lines for the 10 softkeys. Note that there are some 
forms which have two header lines and only one line for the softkey display. 
Figure 2-2 shows the 3 main screen areas of a typical CDE form on a terminal interface; 
they are: 
I. The column title area is used to title the columns of information in the CDE form. 
2. The display area contains data which may be modified. 
3. The softkey area is usually two lines, and contains the softkeys used to perform 
actions within the form. 
Column Title Area - 
Display Area h 
Softkey Area - W 
lF2 F3 IIF4 F5 
PC E-7 B F9 PO 
4 
Figure 2-2 CDE Console Display Areas 
Levels of Access to Customer Data Entry 
2.3 The system provides five password protected levels of CDE access. These levels are, 
in descending order of priority: 
l Installer 
l Maint 1 
l Maint 2 
l Supervisor 
* Attendant 
The access for any of these levels (except Installer) can be set to “read/write access”, 
“no access” or “read only access” for each CDE form. 
An attendant may be restricted, for example, to moves of station numbers and review 
of pickup groups only. Similarly, a maintenance person may be given access to 
class-of-service modifications and station/S~fE/XE~telephone additions but not to 
ARS programming. Installers must be able to access the entire database. 
When programming from a console, the user can exit CDE mode (for Call Handling) 
by pressing any hardkey on the attendant console. Pressing the FUNCTION key and 
then the APPLICATION softkey automatically returns the console to CDE mode. 
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							3 Operation 
Load System Software 
CDE Access from a Terminal 
3.1 The login procedure for initial CDE access (from a terminal) consists of four basic 
steps. These steps are: 
I. Specify the terminal type: 
I - VT1 00 COMPATIBLE 
2- TTY TYPE (suppresses graphic characters) 
3- IBM PC 
2. Select the function: 
l- MAINTENANCE 
2- CDE 
6- QUIT 
3. Enter the level of access: 
INSTALLER, 
MAINTI , 
MAlNT2, 
SUPERVISOR or 
ATTENDANT 
4. Enter the password (the default password is 7000). 
After log in, the terminal displays the top level CDE form - a list of the names and 
numbers of the available forms (see example in Figure 3-i). Forms and system options 
that are not available are marked RESERVED, and cannot be accessed. 
NOTE: Programming can be done in any order, however, Form 4 must be com- 
pleted to enable purchased software options. 
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							Customer Data Entry 
2:39 PM 9-JRN-97 
alarm status q NO flLflRM 
FORMS 
01 = SYSTEM CONFIGllRfiTION 
03 = COS DEFINE 
0s q TENflNT INTERCONNECTION TfiBLE 
07 = 
CONSOLE f%ZtSIGNMENTS 
09 = ST~ITIONVSUPERSET TELEPHONES 
11 
= DfiTfi CIRCUIT DESCRIPTOR 
13 = TRUNK CIRCUIT DESCRIPTORS 
15 
q DIhL-IN TRUNKS 
17 
q HUNT GROUPS 
19 = WiLL REROUTING T~IBLE 
21 
q fiRS: DfiY ZONE DEFINITION 
23 
q SIRS: ROUTE DEFINITION 
25 
q fiRS: ROUTE PLfiNS 
27 = flRS: MRXIMUM DInLED DIGITS 
ENTER FORM NUMBER: 1 02 = FEhTURE fiCCESS CODES < 
04 = SYSTEM 
OPTIONS/SYSTEM TIMERS 
06 
q TENr?NT NIGHT SWITCHING CONTROL 
08 = RTTENDFiNT LDN f%SIGNMENTS 
10 q PICKUP GROUPS 
12 q DfiTfi fXSIGNMENT 
1u q NON-DIflL-IN TRUNKS 
16 = TRUNK GROUPS 
18 
q MISCELLfiNEOUS SYSTEM PORTS 
20 
q flRS: COR GROUP DEFINITION 
22 
q fiRS: MODIFIED DIGIT T~IBLE 
24 = RRS: ROUTE LISTS 
26 
q fIR5: DIGIT STRINGS 
28 q FORM WCESS RESTRICTION DEF 
i-QUIT 7-TOP 8-BOTTOM 9- 0- 
Figure 3-l CDE Top Level Form 
The command line displays ENTER FORM NUMBER:. Select a form by entering a 
valid form number. It is not necessary for the desired form number selected to be in 
the display area. Press the ENTER softkey. 
CDE Access from the Attendant Console 
3.2 The login procedure for initial CDE access from the attendant console consists of the 
following steps: 
1. Press the FUNCTION key. 
2. Press the APPLICATION softkey. 
3. Press the CDE softkey. 
4. Select a level of access. 
5. Enter the password (default is 7000). 
6. Press the ENTER softkey. 
When the CDE application has been selected, the console LCD displays the top level 
CDE form. See Figure 3-2. 
3-2 
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							FORMS 
01 = SYSTEM CONFIGURATION 02 = FEATURE ACCESS CODES 
ENTER FORM NUM: 
[F6 QUIT [F7TOP [F8 BOTTOM 
F9 FO 
Figure 3-2 Available Forms: Attendant Console Display 
The lower command line displays ENTER FORM NUM:. Select a form by entering a 
valid form number. It is not necessary to have the desired form number displayed on 
the upper command line. Press the ENTER softkey. 
Form Editing 
General 
3.3 The forms in the CDE package have several columns and lines of information. On the 
attendant console, or on a terminal that has cursor control keys, the left and right ar- 
row keys ( + and + ) move the cursor from field to field on the command line. On a 
terminal, the TAB and DEL keys perform an equivalent function. Note that both the 
DEL and left arrow keys delete edited data as the cursor moves left. The up and down 
arrow keys move the cursor up and down the form. On a terminal, the LINE FEED key 
also moves the cursor down the form. Note also that the RETURN key on a terminal 
performs the same function as the ENTER softkey. On the attendant console, cursor 
movement is indicated by the underscore character (J. On the terminal, cursor move: 
ment is indicated by a flashing solid block and by a line pointer (represented by Z= c 
characters at the ends of the screen line). 
From the Top Level CDE Form 
On the terminal interface, the line at the cursor position is displayed on the command 
line. Press the cursor control keys to move the cursor through the list a line at a time. 
When the cursor reaches the bottom (or top) data line, the list will scroll up (or down) 
if there are more items on the list to display. Press the TOP or BOlTOM softkeys to 
move immediately to the top or bottom of the list. 
On the console interface, the word FORMS is on the header line. Under this are two 
command lines and one row of softkeys. See Figure 3-2. The upper command line 
displays the names and numbers of the first two available forms. Press the cursor 
control keys to display the names and numbers of subsequent forms, two at a time. 
Press the TOP or BOTTOM softkeys to move immediately to the top or bottom of the 
list. Refer to Table 3-l for the complete list of available forms for each software generic. 
Exit from CDE 
3.4 To exit from CDE, press the QUIT softkey at the forms level. The terminal returns to 
the application level; the system is now ready for another application (such as 
Maintenance). 
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							Customer Data Entry 
Table 3-l Customer Data Entry Forms 
Form Number Form Name 
01 System Configuration 
02 Feature Access Codes 
03 COS Define 
04 System Options/System Timers 
05 Tenant Interconnection Table 
06 Tenant Night Switching Control 
07 Console Assignments 
08 Attendant LDN Assignments 
09 Stations/SU/?E/Xf7Telephones 
10 Pickup Groups 
11 Data Circuit Descriptor 
12 Data Assignment 
13 Trunk Circuit Descriptors 
14 Non-Dial-In Trunks 
15 Dial-In Trunks 
16 Trunk Groups 
17 Hunt Groups 
18 Miscellaneous System Ports 
19 Call Rerouting Table 
20 ARS: COR Group Definition 
21 ARS: Day Zone Definition 
22 ARS: Modified Digit Table 
23 ARS: Route Definition 
24 ARS: Route Lists 
25 ARS: Route Plans 
26 ARS: Digit Strings 
27 ARS: Maximum Dialed Digits 
28 Form Access Restriction Def’n. 
29 DTE Profile 
30 Device Interconnection Table 
31 System Abbreviated Dial Entry 
32 CDE Data Print 
33 Account Code Entry 
34 Directed IO 
35 Global Find Access Code 
36 Modem Assignment 
37 Guest Rm SUPERSET Keys Template 
38 ACD Keys Template 
39 ACD Agent Groups 
40 ACD Supervisors 
41 ACD Paths 
42 Tl Link Descriptors 
43 Tl Link Assignment 
44 Network Synchronization 
45 Key System Telephones 
46 Key System Toll Control 
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							Softkeys Available in Most CDE Forms 
3.5 The following softkeys appear in most forms. They have the same purpose, regard- 
less of which form they appear in. 
QUIT Pressing the QUIT softkey exits from the current form and returns the display 
to the previous - another form, or the level where the forms are selected (see Figure 
3-i). Also, if another softkey was activated, pressing the QUIT softkey returns the 
display to the previous state. 
CANCEL: This softkey appears after a programming error has occurred. Pressing the 
CANCEL softkey returns the display to the level where the programming error was 
made. The CANCEL softkey appears with an error message. Refer to Appendix A for 
a list of these error messages. 
BAY/SLT/CXX Instead of moving the line pointer to the desired line of the form, the 
programmer can call it up directly by specifying the bay, slot and circuit. Pressing the 
BAY/SLT/CCT softkey displays Bay: Slot: Circuit: on the command line. The cursor 
appears to the right of the Bay: prompt. A single digit specifies the bay location. When 
a valid digit has been entered, the TAB or + cursor key can move the cursor to the 
Slot field. If the programmer enters an invalid number, the system inhibits subsequent 
cursor movement. Use the DEL or + cursor key to delete the incorrect entry. When 
the slot number has been entered, the ENTER softkey appears. 
DELETE: This softkey appears when the command line is displaying data. Pressing 
the DELETE softkey followed by the ENTER softkey removes the selected entry from 
the form. 
ENTER: This softkey appears only after data for an entry has been modified. Pressing 
the ENTER softkey stores the change in the database. 
Note: in some forms, it is 
necessary to press ENTER for every change. Form 01 is one exception to this rule. 
TOP: Pressing the TOP softkey moves the line pointer to the first line of the form. The 
command line displays the first line. 
BOTTOM: Pressing the BOTTOM softkey moves the line pointer to the last line of the 
form. The command line displays this line. 
** MORE **: When the MORE softkey is pressed, a new set of softkeys are displayed. 
Most forms with this softkey have two sets of softkeys; some forms have three. 
Programming Aids 
3.6 After you have installed the circuit cards, and before you begin CDE programming, 
elan the CDE oroarammina reauirements usina the blank CDE forms in Appendix B. 
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							Customer Data Entry 
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