Nitsuko Digital System Administrators Guide

							P er sonal G r ee ting
&
While you’re away from your phone, handle your calls with a
personal touch. Let your Personal Greeting pick up your call and
then automatically forward it to a co-worker.
Personal Greeting requires a Voice Module Unit (P/N 88522) and an AUX Module
with software version 02.10 or higher. Personal Greeting is not available with Base
software.
You can record a Personal Greeting (i.e., brief message) for your extension. Once
recorded, callers to your extension hear the Personal Greeting. After playing the
message, Personal Greeting can automatically forward calls to an extension you
specify. You can have the recorded greeting optionally play for all calls or just
Intercom calls.
Personal Greeting lets you handle unanswered calls with a personal touch. For
example, you (e.g., Fred Jones) could record, Hello, this is Fred Jones. I’m on
vacation this week and Joan Smith will be handling my calls. Thank you. Yo u
could then redirect your calls to Joan Smith’s extension. Callers to your phone would
first hear the recorded message, then the system would then send them to Joan’s
phone.
There are three broadcast channels and two record channels in the VMU Module.
This means that the system can play and record three greetings at the same time. The
system queues users for an available record channel by consecutive extension
number. The queued users hear ringing while waiting.
Notes:
·Personal Greetings cannot be longer than 16 seconds. The total of all Personal
Greetings cannot exceed 4 minutes and 15 seconds (i.e., 256 seconds). 
·Personal Greetings are lost when power fails.
Initial Configuration 
No Personal Greetings recorded.
Using the Feature
To record a Personal
Greeting:
If you already have a Personal Greeting recorded, the new
greeting replaces the old.
1.Lift handset.
2.Press ICM. 
-If you have an ESL set, skip this step.
3.Press #. 
4.Dial 68.
5.Dial Personal Greeting option. The options are: 
-2  All Calls forwarded, greeting plays for all
    callers (and Transfer screens)
-4  All Calls forwarded, greeting for Intercom calls
   only
-A voice message asks you to start recording. 
Personal Greeting
Part I:  DIGITAL SYSTEM Features 145 
						

							-If you hear, Audio file is full, you cannot record a
Personal Greeting. The system greeting total
exceeds 256 seconds. Go to To cancel your
Personal Greeting and cancel your greeting. 
6.Start recording when you hear the beep. 
-Your Personal Greeting cannot be longer than 16
seconds. 
7.(Optional) Dial the number of the extension that should
receive your calls. 
-If you skip this step, callers just hear your message.
The forwarding assignment remains until you
cancel it, even if the VMU fails or is removed. 
8.Hang up. 
To cancel your Personal
Greeting:
1.Lift handset.
2.Press ICM. 
-If you have an ESL set, skip this step. 
3.Press # and hang up. 
-If you want to use Personal Greeting again, you’ll
have to record a new greeting.
To erase all Personal
Greetings system-wide
(from your attendant or
ACD Supervisor
extension): 
This also erases all the system’s Operator Assistance
messages and the ACD All Agents Busy announcement. 
1.Lift handset.
2.Press ICM. 
3.Press #. 
4.Dial 68.
5.Press #, 9. 
-To cancel this procedure, dial 6. 
Understanding Related Programming
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Personal Greeting
146 DIGITAL SYSTEM Administrator’s Guide 
						

							P ower Fa ilure  Te lephone
&
Use a standard 2500 set as a Power Failure Telephone.
A standard 500/2500 set can be connected to a Line module so that if AC power fails,
you can use the 500/2500 set to place and receive calls.  One 500/2500 set can be
connected to each Line module.  To
install a 500/2500 set as a Power Failure
Telephone, see the Hardware Manual.
Initial Configuration 
No Power Failure Telephones installed
Using the Feature
To make a call on a Power
Failure telephone:
1.Lift handset. 
2.Dial number.
To answer a call when the
Power Failure telephone
rings:
1.Lift handset.
Understanding Related Programming
N/A 
01870L12
2500 Set
Power Failure Telephone
Part I:  DIGITAL SYSTEM Features 147 
						

							Privacy
&
Calls in progress are not interrupted by other callers.
Privacy prevents an extension from receiving the following interruptions while on a
call:
·Intrusion (Barge-In) attempts (page 106) 
·Silent Monitor attempts (page 161) 
·Camp-On (Call Waiting) signals (page 55)
Privacy does not prevent Off-Hook Signaling attempts (page 126). 
Note:  While on an Intercom call, a user with Privacy will hear Intrusion and Call
Waiting beeps directed to the other extension user.  However, this will not occur if
the other extension also has Privacy enabled.
Initial Configuration 
Privacy disabled except for attendant extension 300
Using the Feature
N/A
Understanding Related Programming
Program 1To enable/disable Privacy in a Class of Service
(PRIVACY = Y or N + #).  See also Program 18 (I).
Program 18 (I)To assign a Class of Service (from Program 1) to an
extension (COS + # + 01-27 + #)
Privacy
148 DIGITAL SYSTEM Administrator’s Guide 
						

							P riva cy R ele ase
&
Convert an outside call into a Conference call with a single touch.
No need to dial codes.
Privacy Release lets you quickly join a co-worker’s outside call, creating a
three-party Conference.  You can use Privacy Release as long as your co-worker: 
·Is a member of your Privacy Release Group 
·Has not activated Privacy 
·Is not on Conference call
Initial Configuration 
No Privacy Release Groups defined
Using the Feature
Privacy Release is temporarily unavailable when the system is already
accommodating the maximum number of three-party conversations, which is 8 per
system.
To join a co-worker’s
outside call (when your
co-worker is a member of
your Privacy Release
Group):
1.Lift handset. 
-If that group member just placed the call, you must
wait six seconds before doing step 2. 
2.Press the busy Line key for the call you want to join. 
-The CONF key lights at your phone and at your
co-worker’s.  You hear the conversation and can
join it.
-If you hear busy tone, you cannot join the call.
To prevent a member of
your Privacy Release
Group from interrupting
an outside call you are on
(i.e., to activate Privacy):
1.Press the flickering Line key of your call. 
-The Line key lights steadily. No group members can
join that call.
Understanding Basic Programming
Program 18 (I)To assign an extension to a Privacy Release Group (PRG
+ # + Privacy Release Group 01-99 + #)
Program 16To give Privacy Release Group members outgoing access
to lines they should be able to join (L + Line 01-16 + # +
02 + #)
Program 17To assign a key to each line intended for Privacy Release
at an extension (LK + Line number 01-16 + #)
Privacy Release
Part I:  DIGITAL SYSTEM Features 149 
						

							P riva te Line s
&
An executive or group of executives can have their own line. 
A Private Line is a line that is dedicated to an extension or group of extensions.  A
Private Line can be incoming only or incoming and outgoing.
Initial Configuration 
No Private Lines
Using the Feature
You place, answer, and Transfer calls on a Private Line as you would on any other
line.
Understanding Related Programming
Program 16To assign an extension access to the Private Line (L +
Line 01-16 + # + 02 + #)
 
Since a Private Line is assigned to an extension like any
other line (i.e., by using Program 16), it has all the
features and restrictions of normal (non-Private) lines.
Program 17To assign the Private Line to a key at an extension (LK +
Line number 01-16 + #)
Program 18 (II) To assign ringing to the Private Line (RA or DRA + # +
Key + Y or N + #)
Program 10To assign the correct circuit type (CIRCUIT TYPE = 10
[loop start DTMF] or 11 [loop start DP] + #) and name to
a Private Line. Refer to page 230 for more on storing line
names. 
Private Lines
150 DIGITAL SYSTEM Administrator’s Guide 
						

							P rogramma ble Ke ys
The multibutton phone has 16 Programmable Keys (shaded), numbered 1-16.  Keys
1-5 are on the left, 6-10 on the right, and 11-16 under the dialpad.
Each key can be assigned a function,
through system programming, so you can
just press the key to activate the assigned
function.
The available functions for a programmable
key are listed below:
Line Key 
For Placing an Outside Call (see page 134)
and Answering an Outside Call (see page
132)
Park Orbit 
For Park (see page 141)
One-Touch Speed Dial 
For Speed Dial (see page 162)
Hotline 
For Hotline (see page 101)
Loop Group 
For Placing an Outside Call/Using Direct
Line Group Access (see page 134)
Loop Switch 
For Answering an Outside Call (see page
132)
Pickup Group 
For Group Call Pickup (see page 88)
Call Coverage 
For Call Coverage (see page 169)
Page Zone 
For Paging (see page 138)
Automatic Call Timer or Manual Call Timer 
For Call Timer (see page 49)
Record Key 
For Voice Mail (see page 185)
ABCDEF
GHIJKLMNO
PRSTUVWXY
DIAL
LASTVOLUP
SAVEVOLDN
FTRPGM
FRI 08/18 03:34P
HOLD MIC/DND ICMCONFMSGHF
1
2
3
4
5
11        12        13        14        15        166
7
8
9
10
Programmable Keys
Part I:  DIGITAL SYSTEM Features 151 
						

							On multibutton phones, some programmable keys may have two additional
functions.  Keys 1-16 become Speed Dial keys when you press DIAL  (see page
162).  When you press ICM, keys 1-15 become DSS keys (see page 69).
Initial Configuration 
·If the system has one CEU, keys 1-8 are programmed as Line keys and access
lines 01-08. Keys 9-16 are undefined. 
·If the system has two or three CEUs, keys 1-16 are programmed as Line keys
and access lines 01-16.
·When you press ICM, DSS keys 1-15 each call extension 300. 
·When you press DIAL, keys 1-5 access Personal Speed Dial bins 50-54, keys 6-
10 access bins 55-59, and keys 11-16 access bins 20-25.
Using the Feature
See the page reference for each programmable key.
Understanding Related Programming
Program 17 To assign a function to a programmable key (see page
250).
01870L4 (I)
When you press
DIAL, keys 1-16
change to
Speed Dial bin keys. When you press a key (1-16)
you activate the feature
assigned to the key.
            When you press ICM,
           keys 1-15 change to
Direct Station Selection
      and Busy Lamp 
        Field keys. 
55
56
57
58
5950
51
52
53
54 1
2
3
4
56
7
8
9
10
11
12
13
14
15
16
11
12
13
14
15
1
2
3
4
56
7
8
9
10
20
21
22
23
2425
Programmable Keys
152 DIGITAL SYSTEM Administrator’s Guide 
						

							R emoving Line s and Exte nsions
&
As the attendant, you can ensure maximum system performance by
removing a noisy or faulty extension or line from service until it
can be repaired. 
If you are an attendant, you can remove lines and extensions from service.  You may
want to do this after viewing an Alarm that tells you an extension or line failed (see
page 24).  When you remove an extension or line from service, that extension or line
appears busy to anyone trying to use or call it. After the line or extension is repaired,
you can return it to service.
Initial Configuration 
Attendant extension 300 can remove extensions and lines from service
Using the Feature
Removing an extension from service automatically cancels its Call Forwarding
conditions or Selectable Display Messages (if any).
To remove a line or
extension from service:
1.Lift handset. 
2.Press ICM. 
-ICM lights and you hear dial tone. 
3.Press #. 
-Dial tone stops. 
4.Dial line (348-363 for lines 01-16) or extension (300-347). 
5.Dial 0. 
-You hear dial tone again. 
6.Hang up. 
-The key for the line or extension (if there is one) lights.
To return a line or
extension to service:
1.Lift handset and press ICM. 
-ICM lights and you hear dial tone. 
2.Press #. 
-Dial tone stops. 
3.Dial line (348-363 for lines 01-16) or extension and
hang up. 
-The key associated with the line and/or extension
goes out. 
Understanding Related Programming
Program 1To allow/deny Direct Line (Trunk) Access in Class of
Service 00, which is the attendant’s COS (DIR
ACC/CMP-ON = Y or N + #).  If you deny it, the
attendant cannot remove lines/extensions from service.
Program 3To assign attendant extensions (OPR nn EXT =
Extension number + #)
Removing Lines and Extensions
Part I:  DIGITAL SYSTEM Features 153 
						

							R inging Assignme nts
&
Select the lines you want to ring. 
Ringing Assignments (RA) lets you enable or disable immediate day/night ringing for: 
·Lines 
·Call Coverage keys 
·Pickup Group keys 
To enable/disable Ring Assignments, your extension must have program access level
2-5.  Enabling RA automatically disables Delayed Ringing Assignment (see page 62)
or Night Ring (see page 124).
Initial Configuration 
·RA enabled for lines 1-16 at extensions 300, 302, 303 only 
·RA disabled for Call Coverage and Pickup Group keys 
·Extension 300-305 can program RA.  Other extensions only have access level 01.
Using the Feature
To enable/disable Ringing
Assignments (RA) when
your extension has
program access level 2-5:
1.Do not lift handset. 
2.Press #. 
3.Dial RA. 
-Your Line, Call Coverage, Pickup keys flash or light
steadily.  Flashing means immediate ring is on;
steadily lit means it is off. 
4.Press desired key. 
OR 
Dial desired line number. 
5.To enable immediate ring, dial Y. 
OR
To disable immediate ring, dial N. 
6.Press # and return to step 4, or press SAVE.
Understanding Related Programming
Program 18 (II)To enable/disable Ring Assignments for an extension
(RA, NR or DRA + # + Press key + Y or N + #
Program 15To assign program access level 2-5 to extensions (PGM
ACC LEVEL = 02-05 + #) so they can enable/disable
Ring Assignments themselves
Program 16To assign line access to an extension (L + Line 01-16 + #
+ 01 or 02 + #)
Program 17To assign Line, Call Coverage, and Group Pickup keys to
an extension.
For a line key: LK + Line number 01-16 + #
For a Call Coverage key: CCK + Covered extension + #
For a Group Pickup key: GP + Pickup Group 01-07
Ringing Assignments
154 DIGITAL SYSTEM Administrator’s Guide