Nitsuko Digital System Administrators Guide
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Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Maintenance Utilities and Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Microphone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Multiple Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Night Answer (Off-Hours Ringing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Night Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Off-Hook Signaling/Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Off-Hook Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Caller Dialing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Simultaneous Call Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Programmable OPA Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Automatic Attendant Overflow . . . . . . . . . . . . . . . . . . . . . . . . . 129 Other Common Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using a Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Line Dial-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Using Direct Line (Trunk) Access . . . . . . . . . . . . . . . . . . . . . . . 134 Using Direct Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . 134 Using PBX/Centrex Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Internal Zone Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 External Zone Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Peripheral Control Unit (PCU) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Power Failure Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Private Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Loop Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Loop Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Page Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Table of Contents iii
Automatic Call Timer or Manual Call Timer . . . . . . . . . . . . . . . 151 Record Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Removing Lines and Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Ringing Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Storing a Pause, Flash or Delay . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Tenant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Traffic Management Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Unsupervised Conference (Tandem Calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Voice Mail/Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Call Forward to Voice Mail (Mailbox Call Forward) . . . . . . . . . 185 Mailbox Message Waiting (Leaving a Voice Message) . . . . . . . . 185 Message View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Transfer to Voice Mail (Mailbox Transfer) . . . . . . . . . . . . . . . . . 185 Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . 185 Voice Module Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Programming System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Program 1: Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Table of Contents iv DIGITAL SYSTEM Administrator’s Guide
Only Intercom Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Off-Premise Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Break-In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Camp-On to Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Internal Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Toll Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Only Local Calls (Day or Night) . . . . . . . . . . . . . . . . . . . . . . . . 198 Only Local Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Extended Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Callback (Line Queuing) Priority . . . . . . . . . . . . . . . . . . . . . . . 199 Direct Trunk Access and Camp-On to Busy Line . . . . . . . . . . . 199 Initiate All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Access Page Zones 1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 No Flash for Single Line and ACD Supervisor = Y . . . . . . . . . 199 Single Ring for ASI Calls or Only CO Calls Call Forward to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Program 2: Intercom Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Call Waiting (Camp-On) Tones . . . . . . . . . . . . . . . . . . . . . . . . . 202 Handsfree Reply on Intercom Calls . . . . . . . . . . . . . . . . . . . . . . 202 Voice-Announced Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . 202 Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Program 3: System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Number of Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Number of Digits in a System Speed Dial Code . . . . . . . . . . . . 205 Side Tone Test Digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Voice Mail Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Voice Mail Master Extension Number . . . . . . . . . . . . . . . . . . . 206 Enable Dial-Out of # in a Speed Dial Number . . . . . . . . . . . . . 206 Dial 1 Before Area Code (NPA) Calls . . . . . . . . . . . . . . . . . . . . 206 Walking Class of Service Security Code . . . . . . . . . . . . . . . . . . 206 Play MOH for Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . 206 Baud Rate of Auxiliary Module’s Port . . . . . . . . . . . . . . . . . . . . 206 Program 4: System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 (01) Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 (02) Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 (03) Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 (04) Line Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 (05) Modem Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 (06) Number of Rings Before Recall . . . . . . . . . . . . . . . . . . . . . 210 (07) Number of Delayed Rings . . . . . . . . . . . . . . . . . . . . . . . . . 211 (08) Flash Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 (09) Dial Tone Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 (10) Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 (11) Break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 (12) Interdigit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Program 5: PBX Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Program 6: Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Table of Contents v
Active Dialpad (Continuous Dialing) . . . . . . . . . . . . . . . . . . . . . 216 Special N11 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 0 + Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 International Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Equal Access Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 1 + NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . 217 NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . . . . 217 NPA Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . . . . 218 6-Digit Analysis with Allow/Deny Tables . . . . . . . . . . . . . . . . . 218 Program 7: Music and Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Enable Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Enable Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 External Page Zone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Audible Ring Over External All Call Page . . . . . . . . . . . . . . . . . 223 External Page Zone 2 (only if Expansion CEU #1 is installed) . 224 BGM to All External Page Zones . . . . . . . . . . . . . . . . . . . . . . . . 224 Interrupted Ring Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 Paging and Music Gain (Volume) Over External Speakers . . . . 224 Relay 01 Owner (for the Main CEU only) . . . . . . . . . . . . . . . . . 224 Relay 02 Owner (for Expansion CEU #1 only) . . . . . . . . . . . . . 224 Program 8: Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Programming Line Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Program 10: Line Port Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Line Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Line Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 PBX Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Side Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Line Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Program 11: Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Program 12: Line Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Toll Restrict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Direct Termination (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Direct Termination (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234 Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Programming Extension Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Program 14: Extension Port Char. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Extension Numbering Plan for Ports 00-47 . . . . . . . . . . . . . . . . 239 Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 DSS Owner Extension (For DSS Consoles Only) . . . . . . . . . . . 241 DSS Block Number (For DSS Consoles Only) . . . . . . . . . . . . . 241 Extension Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Program 15: Access Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Program 16: Line & Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Program 17: Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Undefined Key (UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Line Key (LK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Loop Switch (LS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Loop Group (LG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Table of Contents vi DIGITAL SYSTEM Administrator’s Guide
Park Orbit (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 One-Touch Speed Dial Key (SD) . . . . . . . . . . . . . . . . . . . . . . . 251 Hotline (HL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Group Pickup (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Call Coverage (CCK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Page Zone (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Automatic Call Timer (CTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Manual Call Timer (CTM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Record Key (RK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Data Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Program 18: Extension Features (I) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Ring Group Member (RG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256 Call Pickup Group Member (CPG) . . . . . . . . . . . . . . . . . . . . . . 256 Privacy Release Group Member (PRG) . . . . . . . . . . . . . . . . . . . 257 Off-Hook Ringing (OHR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 DSS/BLF Lamps (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Line Dial-Up (LDU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Page Zone Member (PZ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Extension’s (Station’s) Operator (SO) . . . . . . . . . . . . . . . . . . . . 257 Speed Dial Block (SDB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Voice Mail (VX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 Dataset (DS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 Door Box (receive chimes) (DB) . . . . . . . . . . . . . . . . . . . . . . . . 258 Program 18: Extension Features (II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Day/Night Ringing Assignments (RA) . . . . . . . . . . . . . . . . . . . 263 Night Ringing (NR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263 Delayed Ring Assignment (DRA) . . . . . . . . . . . . . . . . . . . . . . . 263 Prime Line Assignment (PLA) . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Ringing Line Preference (RLP) . . . . . . . . . . . . . . . . . . . . . . . . . 264 Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Hotline Key Assignments (DSS) . . . . . . . . . . . . . . . . . . . . . . . . 264 Headset Installed (HS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264 Incoming Voice-Announced Call (VA) . . . . . . . . . . . . . . . . . . . . 264 Voice Page (VP) Thru Speaker . . . . . . . . . . . . . . . . . . . . . . . . . 264 Whisper Page (VO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Speed Dial (SD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265 Program 19: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 Circular Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 Terminal Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 ACD and UCD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 272 Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Program 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Table of Contents vii
- For your notes - Table of Contents viii DIGITAL SYSTEM Administrator’s Guide
Introduc tion How To Use This Guide The DIGITAL SYSTEM Administrator’s Guide is in two parts: ·Part I: DIGITAL SYSTEM Features ·Part II: DIGITAL SYSTEM Programs The number plan used in this manual assumes that your system does not have an AUX Module installed. For example, extension numbers are presented as 300-347. To find out more about your system’s number plan, and how it changes when you install an AUX Module, review the chart on page 12. Part I: DIGITAL SYSTEM Features Use Part I to learn about the DIGITAL SYSTEM features. Part I describes each feature, its operating instructions and programming requirements. The features are arranged in alphabetical order for easy reference. Each feature in Part I contains the following: ·An Application/Benefit in the leading paragraph. For example, the benefit for Park looks like this: ·A Description of the feature. ·The Initial Configuration describing how the feature was programmed at the factory. ·Using the Feature, which tells you how to operate the feature. ·Understanding Related Programming listing the programs you would use to customize the feature. How to Use Part I To use Part I of this guide: 1. Read about a feature. 2. Check its Initial Configuration. 3. If the initial configuration meets your needs, you don’t have to do any additional programming for that feature. OR If the initial configuration does not meet your needs, check the required pro- grams under the heading Understanding Related Programming and find them in Part II. Part II: DIGITAL SYSTEM Programs Part II contains the programs you use to customize the features. This part describes each program and its data codes. Part II also shows you how to enter those data codes into system memory from a programming extension. & Be sure a call gets sent to a person even when you don’t know what part of the building they are in. How To Use This Guide Introduction 1
The programs are arranged in numerical order (1-20), and divided into four categories. The first three categories are system, line, and extension programs. The fourth category contains only Program 20. Program 20 resets (initializes) the system. IMPORTANT When you program the system for the first time, run Program 20 before anyothers. Program 20 initializes your system. It ensures that the initial values are installed in Programs 1-19. Failure to run Program 20 as described mayresult in erratic system operation. Each DIGITAL SYSTEM program (1-20) in Part II includes: ·A Description of its programmable options. ·A Feature Reference for each programmable option under the heading FOR FEATURE INFORMATION. Here you’ll find the DIGITAL SYSTEM feature in Part I that is related to a programmable option. ·The Initial Configuration in the leading paragraph. For example, the initial con- figuration for Program 2 looks like this: A Y means Ye s or Enabled, and an N means No or Disabled. ·Filling Out the Program Record Form, which lists the data codes for each pro- grammable option and shows you how to enter them on the Program Record Form (P/N N1872PRF03). ·Entering Data into Memory, which provides step-by-step instructions for enter- ing the data codes into memory. ·Understanding Related Programming listing the related DIGITAL SYSTEM programs. & Program 2 is initially set as follows: ·Call Waiting (Camp-On)Tones = Y ·Handsfree Reply on Intercom Calls = Y ·Voice-Announced Intercom Calls = Y ·Automatic Handsfree = Y How To Use This Guide 2 DIGITAL SYSTEM Administrator’s Guide
How to Use Part II (Customizing the System) After you read about a feature in Part I and determine you need to customize it by using its related programs: 1. Read about a program in Part II. If you are programming the system for the first time, check the initial configuration. Make sure you need to change it. 2. Go to the heading, Filling Out the Program Record Form. Enter the required data codes on the Program Record Form. 3. Repeat steps 1-2 for each program a feature requires, and for all features you must customize. 4. Connect a Display Phone to port 00 (extension 300). You can also program the system from an extension that has program access level 04 (see Program 15). 5. Do the following (described in the box) if you are programming the system for the first time. Otherwise, go to step 6. IMPORTANT When you program the system for the first time, run Program 20 before anyothers. Program 20 initializes your system. It ensures that the initial values are installed in Programs 1-19. Failure to run Program 20 as described mayresult in erratic system operation. 6. Use the instructions on the Program Record Form to enter the data codes into memory from extension 300. You can also use the instructions provided with the program (see the heading Entering Data into Memory). How To Use This Guide Introduction 3
Ge neral P rogramming Tips Each program has specific instructions on how to enter its data codes into memory. There are, however, four basic steps to using any program. Once you become familiar with them, you will not need to continually refer to the specific programming instructions. Using a Program To use a program:1.Enter the program mode from extension 300 or any ex- tension that has program access level 04. -You must use a Display Phone. 2.Enter a program. 3.Enter the data codes using the dial pad, erase any mis- takes you make, and move through the program’s fea- ture options. 4.Save and Exit. Entering the Program Mode: To enter the program mode: Use the Display Phone at extension 300 (or an extension with program access level 04 [see Program 15]). 1.Do not lift the handset. 2.Press #. 3.Dial SP. -The code SP stands for System Program and is 77 on the dial pad. 4.Dial 5312. -The code 5312 is the DIGITAL SYSTEM’s password. 5.Press #. - If you leave the system in the program mode too long without pressing a key or dialing a code, two things happen: you’ll hear reorder (fast busy) tone and the system will automatically exit the program mode. Entering a Program To enter a program after you enter the program mode: 1.Press the program’s key. -Programmable keys 1-16, the HOLD, CONF, MIC/DND and ICM keys give you access to programs 1-20, respectively. Keys 1-5 are on the left, keys 6-10 are on the right, keys 11-16 are right under the dialpad. The HOLD (Program 17), CONF (Program 18), MIC/DND (Program 19), and ICM keys (Program 20) are in the last row of keys. General Programming Tips 4 DIGITAL SYSTEM Administrator’s Guide