Nitsuko Digital System Administrators Guide

							Part II
DIGITAL SYSTEM Programs
  
Part II:  DIGITAL SYSTEM Programs 195 
						

							- For your notes -
196 DIGITAL SYSTEM Administrator’s Guide 
						

							Progra mming Sy stem Options
P rogram 1: C lass of Se rvic e
&
Program 1 is initially set as follows for each COS: 
·Only Intercom Calls at Night = N 
·Off-Premise Call Forward = N 
·Break-In (Intrusion) = Y for COS 00; N for COS 01-27 
·Camp-On (Busy Extension) = Y 
·Internal Call Forwarding = Y 
·System Speed Dial Access = Y 
·Toll Restriction Level = 00 (not restricted) 
·Only Local Calls (Day or Night) = N 
·Only Local Calls at Night = N 
·Extended Ring = N 
·Privacy = N 
·Callback (Line Queuing) Priority = N 
·Direct Trunk Access and Camp-On to Busy Line = Y for COS 00; N for
COS 01-27 
·Initiate All Call Page = Y 
·Access Page Zones 1-3 = Y 
·Silent Monitor = N 
·No Flash for Single Line or
ACD Supervisor = N (i.e., Flash allowed and ACD Supervisor not allowed)
·Single Ring for ASI Calls or 
Only CO Call Forwarding to Voice Mail (software version AUX Module
Y2.1/Base Y5.1 or higher) = N
Program 1 lets you customize a Class of Service (COS).  You do this by enabling or
disabling each of its feature options (see below).  After you customize a COS, you
use Program 18 (I) to assign it to an extension so the extension has access to (or
cannot access) the COS’s features.
You can customize up to 28 COSs (00-27), and you can assign the same COS to
more than one extension.  COS 30 is a special COS reserved for the attendant.  The
system automatically assigns COS 30 to any extension you designate as an operator
in Program 3.  You customize COS 30 by customizing COS 00.
Below are the COSs feature and dialing options:
Only Intercom Calls at Night 
Use this option to determine whether an extension can place only Intercom Calls
during the Night Answer mode.  If you enter Y, the extension cannot place outside
calls (or use Flash) when its attendant (assigned in Program 18 [I]) goes into the
Night Answer Mode.  This holds true even if the extension’s COS has a Toll
Restriction Level (see next page) that allows outside calls.
FOR FEATURE INFORMATION:See Night Answer on page 121.
System Options Program 1: Class of Service
Part II:  DIGITAL SYSTEM Programs 197 
						

							Off-Premise Call Forward
Use this option to allow/deny Off-Premise Call Forwarding.
FOR FEATURE INFORMATION:See Call Forwarding, Off-Premise on page 46.
Break-In (Intrusion) 
Use this option to allow/deny Intrusion (Barge-In).  Extensions programmed for
Intrusion cannot intrude upon extensions programmed for Privacy (see below).
FOR FEATURE INFORMATION:   See Intrusion (Barge-In) on page 106. 
Camp-On to Busy Extension 
Use this option to allow/deny Camp-On to a busy extension.
FOR FEATURE INFORMATION:See Call Waiting (Camp-On) on page 55.
Internal Call Forwarding 
Use this option to allow/deny Internal Call Forwarding.  Allowing Internal Call
Forwarding for COS 00 lets the attendant activate Alternate Attendant.
FOR FEATURE INFORMATION:See Call Forwarding on page 44, and Alternate Attendant
on page 30.
System Speed Dial Access 
Use this option to determine whether an extension can call System Speed Dial
numbers.
FOR FEATURE INFORMATION:See Speed Dial on page 162. 
Toll Restriction Level 
Use this option to assign a Toll Restriction Level (00-07) to an extension.  
FOR FEATURE INFORMATION:   See Toll Restriction on page 178.
Only Local Calls (Day or Night) 
Use this option to determine whether an extension can place only local and Intercom
calls (during Day or Night Answer mode). If you enter a Y, the extension can place
the following types of outside calls: 
·7-digit calls
·1 + 911 and 911 calls
·1 + 800 + NNX + nnn calls 
The extension will not be able to place toll (1 + NNX) or long distance calls to other
area codes even if the extension’s COS has a Toll Restriction Level (see above) that
normally allows them. 
FOR FEATURE INFORMATION:   N/A
Only Local Calls at Night 
Use this option to determine whether an extension can place only local and Intercom
calls during the Night Answer mode.  If you enter a Y, the extension can place the
following outside calls when its attendant (assigned in Program 18 [I]) goes into the
Night Answer mode:
·7-digit calls
·1 + 911 and 911 calls
·1 + 800 + NNX + nnn calls 
Program 1: Class of Service System Options
198 DIGITAL SYSTEM Administrator’s Guide 
						

							The extension will not be able to place toll (1 + NNX) or long distance calls to other
area codes even if the extension’s COS has a Toll Restriction Level (see above) that
normally allows them. 
FOR FEATURE INFORMATION:   N/A
Extended Ring 
Use this option to enable/disable Extended Ringing.
FOR FEATURE INFORMATION:   See Extended Ringing on page 80.
Privacy 
Use this option to enable/disable Privacy.
FOR FEATURE INFORMATION:   See Privacy on page 148.
Callback (Line Queuing) Priority 
Use this option to determine whether an extension has priority status when there are
several Line Queuing requests in the system.  If you enter Y, the priority extension
receives a Callback before any non-priority extensions.  If a few priority extensions
make a Line Queuing request, the one that makes it first gets called back first, and so
on.
FOR FEATURE INFORMATION:   See Line Queuing on page 108.
Direct Trunk Access and Camp-On to Busy Line 
Use this option to determine whether an extension can use Direct Line (Trunk)
Access and Camp-On for a busy line.
FOR FEATURE INFORMATION:   See Placing an Outside Call (Using Direct Line [Trunk]
Access) on page 134 and Camp-On on page 55.
Initiate All Call Page 
Use this option to determine whether an extension can make All Call Pages.  See also
Access to Page Zones 1-3 below.
FOR FEATURE INFORMATION:   See Paging on page 138.
Access Page Zones 1-3 
Use this option to determine whether an extension can make pages to Internal Zones
1-3.  All extensions can always access Internal Zones 4-7.  Also see Initiate All Call
Page above.
FOR FEATURE INFORMATION:   See Paging on page 138.
Silent Monitor 
Use this option to allow/deny Silent Monitor.  Silent Monitor cannot break into a call
at an extension programmed for Privacy (see above). 
FOR FEATURE INFORMATION:   See Silent Monitor on page 161.
No Flash for Single Line and ACD Supervisor = Y 
For ESL sets, use this option to determine whether the ESL extension can use the
Flash feature.  For ACD Supervisor keysets, use this option to indicate that the
extension is an ACD supervisor.
System Options Program 1: Class of Service
Part II:  DIGITAL SYSTEM Programs 199 
						

							Note:  Entering Y for No Flash for Single Line means the system does not support
Flash for Single Line phones, while entering N means it does.
FOR FEATURE INFORMATION:   See Flash on page 85 and Automatic Call Distribution
on page 36.
Single Ring for ASI Calls or Only CO Calls Call Forward to Voice Mail
Use this option to enable/disable a Single Ring for calls into an Analog Station
Interface (ASI).  If you enable Single Ring, outside calls, Intercom calls, and
Callbacks ring with a single ring repeated (i.e., they follow the typical Intercom ring
pattern). 
For software versions AUX Module Y2.1/Base Y5.1 or higher, also use this option to
control the types of calls Voice Mail Personal Answering Machine Emulation
answers. If enabled (Y), Personal Answering Machine Emulation answers only
outside calls. Intercom calls to the extension go through normally. If disabled (N),
Personal Answering Machine Emulation answers all calls (Intercom and outside).
FOR FEATURE INFORMATION:   See Ringing Patterns on page 156,  Analog Station
Interface on page 31 and Voice Mail (Personal
Answering Machine Emulation) on page 185.
Filling Out the Program Record Form
1.Select a COS (00-27). 
2.Enter data from the following chart.
In this box . . .Enter this data . . .
A feature’s data box Y to enable the feature
N to disable the feature
Toll Restriction Level Enter 00 - Not restricted
01-07 (Toll Levels 01-07)
Example 
COS 03 has Internal Call Forwarding disabled (only this option will be shown).
Only Intercom Calls at Night
Off-Premise Call Forward
Break-In (Intrusion)
Camp-On (Busy Extension)
Internal Call Forward
System Speed Dial
Toll Restriction LevelExtended Ring
Privacy
Callback Priority
All Call Page
Silent MonitorCOS
01853I1 (D)
0  3
Only Local Calls (Day/Night)
Only Local Calls at Night
Direct Trunk Access/Camp-On
Page Zone 1 Access
Page Zone 2 Access
Page Zone 3 Access
No Single Line Flash/
  ACD Supervisor
N
Single Ring for ASI/OPX
  Only CO Call FWD to VX
Program 1: Class of Service System Options
200 DIGITAL SYSTEM Administrator’s Guide 
						

							Entering Data Into Memory
To enter Program 1 data:1.Enter program mode. 
-Press # + dial SP + dial 5312 + press #. 
2.Press key 1 to enter Program 1. 
3.Dial COS No., press #. 
4.To accept the displayed data:  Press #. 
OR 
To change or enter data:  Dial data, press #. 
-To erase data before pressing #:  Dial *. 
5.Repeat step 4 for all data. 
-If you finish and do not see COS. NO.:  Press
SAVE before step 6. 
6.Select an option:
To program another COS:  Go to step 3.
OR
To exit Program 1:  Press SAVE once.
OR
To exit the program mode:  Press SAVE twice.
-To enter another program after exiting:  Press its
key.
Understanding Related Programming
After customizing a Class of Service, use: 
Program 18 (I)To assign a COS to one or more extensions
For Camp-On to a busy extension: 
Program 2To enable (Camp-On) Call Waiting tones system-wide
For Toll Restriction: 
Program 6To set up different types of Toll Restrictions
For Internal Page Zones: 
Program 18 (I)To assign extensions to internal zones
For the ACD Supervisor: 
Program 19To set up ACD Groups 
System Options Program 1: Class of Service
Part II:  DIGITAL SYSTEM Programs 201 
						

							P rogram 2: Intercom S ignaling
&
Program 2 is initially set as follows: 
·Call Waiting (Camp-On) Tones = Y 
·Handsfree Reply on Intercom Calls = Y 
·Voice-Announced Intercom Calls = Y 
·Automatic Handsfree = Y 
Program 2 lets you enable or disable the following options for all extensions in the
system:
Call Waiting (Camp-On) Tones 
Use this option to enable/disable Call Waiting Tones (double-beeps).
If you assign Off-Hook Ringing to a particular extension (Program 18 [I]), the
system converts its Call Waiting tones into Off-Hook Ringing.
FOR FEATURE INFORMATION:   See Call Waiting (Camp-On) on page 55.
Handsfree Reply on Intercom Calls 
Use this option to enable/disable Handsfree Reply for voice-announced Intercom
calls.  Enabling this option has no affect on the system unless you enable
voice-announced Intercom calls for the system (see the option below).
FOR FEATURE INFORMATION:   See Intercom on page 103.
Voice-Announced Intercom Calls 
Use this option to enable/disable voice-announced Intercom calls.  If you disable
them, the extensions can only receive ringing Intercom calls.
Note: Attendants, extensions in the Headset mode, and ASI ports do not receive
voice-announced calls even if you enable them in this program.
FOR FEATURE INFORMATION:   See Intercom calls page 103.
Automatic Handsfree 
Use this option to enable/disable Automatic Handsfree.
FOR FEATURE INFORMATION:   See Automatic Handsfree on page 94.
Program 2: Intercom Signaling System Options
202 DIGITAL SYSTEM Administrator’s Guide 
						

							Filling Out the Program Record Form
In this box . . .Enter this data . . .
A feature’s data box Y to enable the feature
N to disable the feature
Example 
Voice-Announced Intercom calls are disabled.
Entering Data Into Memory
To enter Program 2 data:1.Enter program mode. 
-Press # + dial SP + dial 5312 + press #. 
2.Press key 2 to enter Program 2. 
3.To accept the displayed data:  Press #. 
OR 
To change or enter data:  Dial data, press #. 
-To erase data before pressing #:  Dial *. 
4.Repeat step 3 for all data. 
-If you finish and do not see, SAVE TO EXIT:
Press SAVE before step 5. 
5.Select an option:
To enter another program:  Press its key.
OR
To exit the program mode:  Press SAVE once. 
Understanding Related Programming
For Call Waiting Tones: 
Program 1To allow/deny an extension the capability of sending
Waiting Tones in a Class of Service (see also Program 18
[I])
Feature 
  Name
01853I12 (D)
Voice-Announced Calls
Feature Data
N
System Options Program 2: Intercom Signaling
Part II:  DIGITAL SYSTEM Programs 203 
						

							To enable/disable Privacy for an extension in a Class of
Service (see also Program 18 [I]). If enabled, an extension
does not receive Call Waiting tones. 
Program 18 (I)To assign a Class of Service (from Program 1) to an
extension
To have an extension hear the Call Waiting tones as
Off-Hook Ringing instead of a double beep
Program 4To set the Rings Before Recall timer (how long a call
waits at a busy extension before recalling the extension
that sent the Call Waiting tones)
For Voice-Announced Intercom calls (when they are programmed
system-wide):
Program 18 (II)To enable/disable incoming voice-announced calls at an
extension
Program 15To assign a program access level 3-5 to extensions so they
can enable/disable incoming voice-announced Intercom
calls themselves 
Program 2: Intercom Signaling System Options
204 DIGITAL SYSTEM Administrator’s Guide